Trusted Agent profile · Bristol, City of
★★★★★
1,776 reviews across 3 platforms
The Plaza, 275 North Street, Southville, Bristol, BS3 1JN, Bristol, City of, BS3 1JN
Part of Ocean, see every office.
Ocean's office in Bristol, City of, at The Plaza, is rated 4.8 out of 5 across 1,776 reviews on three platforms, including 322 Google reviews rated 4.9.
322
Reviews on Google
This office
20
Reviews on Facebook
Business-wide
1,434
Reviews on Trustpilot
Business-wide
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
5/5
TrustpilotOcean Lettings & Management Property is…
Ocean Lettings & Management Property is a top notch in delivering services to their clients, it took just few weeks to get our new home settled. I will always choose them over and over again. Kudos to Jack Evans for an excellent and incredible assistance throughout our search and documentation, he’s very professional with his work .
5/5
GoogleOcean Estate was very helpful as I recently had the pleasure of working with them to secure my new home, and I couldn't be happier with the experience. From the very first inquiry, their team was professional, responsive, and genuinely helpful.
5/5
TrustpilotWe have a great experience using Ocean…
We have a great experience using Ocean estate agents to sell our property. Stefano is 1st class and always on hand for support and guidance. We were kept informed at all times and we would truly recommend. Our property was on the market for only 1 week before being sold with our property having multiple viewings on a single day. This allowed for us to plan to be out for that day and give the viewing public the chance to see the property in full. We liked to thank Stefano and the team for a job well done.
2/5
TrustpilotToo many errors to give 5* unfortunately.
Although previous experiences using Ocean have been good, unfortunately our recent purchase has been a lengthy process with a number of errors and several requests for clarification. The legal team were very helpful when communicating by telephone but we found the email system frustrating with many emails saying “out of the office until…..”. There were several members of the team dealing with our purchase which meant the whole process felt rather “messy”.
5/5
GoogleReally great experience with Ocean, very responsive and helpful! Thank you Jasmin for all your help so far, personable and knowledgeable which is exactly what you’d want in an estate agents.
5/5
TrustpilotWe have been doing business with Ocean…
We have been doing business with Ocean Estate Agents more than 10 years. They provide very professional, efficiency services. We are very grateful and definitely recommend to my friends. Thank you so much !
5/5
TrustpilotI am a first time buyer and did several…
I am a first time buyer and did several property viewings through Ocean. My sales negotiator Oliver Kieran was professional, friendly, and highly communicative every step of the way. I ended up making an offer on one of the properties, which has been accepted, and am now proceeding forward with the purchase! I’m absolutely delighted as the place is beautiful and Oliver got me a great deal on it whilst managing my expectations and answering all of my questions responsively. Overall the experience has been overwhelmingly positive and I would happily recommend Ocean to anyone. Thank you Oliver and Ocean!
5/5
TrustpilotHighly recommended Conveyancer
Bought a house with Ocean acting as our conveyancer. They responded promptly to messages and through the use of their case management software it was easy to see progress and next steps. Would highly recommend.
5/5
TrustpilotOcean were brilliant
Ocean were brilliant. The team were very professional and supportive. We sold our Bristol house very quickly through them and used their legal team to guide us through a quite complicated purchase in London
5/5
TrustpilotSam was absolutely exceptional
Sam was absolutely exceptional. As FTBs we struggled to know what we really wanted in a house and often changed our minds but Sam was patient and helpful throughout. We genuinely wouldn't have found the perfect house for us, if it wasn't for his down to earth nature, or his absolute professionalism. He wasn't pushy and never acted like a "salesmen", which helped us to come to our own conclusions. He's a great guy and fantastic estate agent.Thanks Sam!!
2/5
TrustpilotUnethical practice
Move Manager advised me of completion date and to change my booking of my preferred removal company.Even though I questioned the feasibility of this - she insisted that all other people on the chain could make this new date. I changed the date only to be told (very soon after) that it wasn’t feasible and we needed to revert to the original date. My preferred removal company then could not move me as someone else had requested the date. I was forced to use a removal company that I never would have chosen and at a considerably higher cost. The experience on the completion date was not pleasant and I hold Ocean accountable for the stress and illness this resulted in for me. I have raised this as a concern but the manner in which it was dealt with was poor.
Unfortunately, completion dates cannot be confirmed until the legal exchange of contracts takes place. Our highly experienced Move Managers consistently provide this advice to the thousands of sellers we assist each year.We have reviewed and made available the transcripts of communications involving the chain above your sale. Specifically, the advice and requests for moving dates made to Ocean Estate Agents by those estate agents and solicitors involved, and where matters fall beyond our remit. However, as per your request, we are prepared to continue the formal procedures to investigate this matter. We look forward to addressing your concerns further in due course. Kind regards, Ocean
5/5
GoogleI’ve been really impressed by the friendliness & professionalism of Ocean - have viewed several properties with them. Their properties have definitely stood out from the crowd in terms of what’s available.
5/5
TrustpilotGreat estate agent and solicitors
My husband and I have both bought and sold a number of times through Ocean on North Street, Bristol. I have recently sold a property and used Ocean Estate Agents and solicitors. Their customer service is excellent, their online system for gathering information etc is very easy to use, and communication is great. Would always recommend them.
5/5
TrustpilotI can't say enough good things about…
I can't say enough good things about Sadie and Sam. We had huge difficulty selling our house due to non-standard construction. But Sam found buyers for us in good time and recommended some steps to take to help with the sale process. Sadie was tireless in her work. She made sure that everyone in the chain was chased and was providing what they needed to in a timely manner. Great communication with us to let us know how things were going. Simply a pleasure to deal with.
5/5
TrustpilotBest experience
We have never dealt with such a friendly, professional, kind and caring estate agent until Tommy came into our lives.Tommy has been amazing from start to finish. Very knowledgeable and provide a good service. He is willing to go the extra mile for the satisfaction of his customers. Extremely helpful and quick to respond with any queries I had.In a nutshell, he is the best guy around!
5/5
TrustpilotOcean have been fantastic
Ocean have been fantastic, they put up with us for 16 months through our sale and purchase (no fault their side why it took so long). Gemma has been our point of contact, she has been great at communicating, compassionate when things didn’t go how we expected and the whole team showed how hard they work. Our purchase wasn’t in Bristol but that didn’t phase them at all. Highly recommend.
5/5
TrustpilotOcean Property Lawyers Bradley Stoke
We have recently achieved a sale and purchase using Ocean Property Lawyers at Bradley Stoke. We would have no hesitation recommending this very responsive team if you are looking to buy or sell. The solicitors above us in the chain were not so responsive but Livia worked hard to get things moving. Thanks to Livia, Oliwia, Jamie and Kelly our sale and purchased reached completion and we are happy in our new home.
5/5
GoogleWe’ve had a great experience with the Ocean Lettings team in Southville. We dealt with Sophie who was really helpful and friendly. The whole process has been very smooth and professional. Would definitely recommend from a tenants point of view.
5/5
TrustpilotI couldn’t recommend Ocean property…
I couldn’t recommend Ocean property lawyers more, especially our solicitor Karen Lassauzet! She was extremely helpful, thorough and was very prompt with responding to queries. We were really pleased with our experience.
5/5
TrustpilotKeith was so helpful from start to…
Keith was so helpful from start to finish , he made the process of finding new tenants for our property plain sailing . The communication from him was excellent, very fast response via emails and calls , The whole team were great to be honest .We will definitely be using Ocean again in the future Thanks guys 😊
5/5
TrustpilotOcean were amazing from start to…
Ocean were amazing from start to finish. I was previously selling my property with a different estate agent, but decided to change as I was unhappy with the service the other estate agents were providing and it was the best decision I made. My buyer was at times very difficult, but ocean managed to get my sale through within 8 weeks, which was amazing! Thank you to everyone at ocean, especially Melissa and Mike!
5/5
TrustpilotThank you Tom and Lauren
Tom and Lauren were the two team members who worked on our behalf. They were dedicated, quick thinking, thoughtful and worked so hard. Tom did our valuation and together with the photographer, presented our house so beautifully which resulted in a quick sale and a number of offers over the asking price. Tom's guidance through the initial sale process was excellent. Thank you Tom and Lauren
5/5
TrustpilotOcean Conveyancing - Claire
I had a 5 star experience working with Claire McLaughlin! From start to finish, she was highly responsive and always kept me up to date and informed. Her communication was clear, timely, and professional, making what could have been a stressful situation much easier to navigate! I cannot thank Claire enough for all of her efforts.
5/5
TrustpilotGreat team at Oceans Lettings
The Ocean lettings team have been really great in helping me with looking for and finding a flat. I want to especially thank Jack Evans, for his support and kindness through this whole process and he kept me up to date and was always willing to answer any questions that I had. Thank you Jack
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