Trusted Agent profile · Bristol, City of
★★★★★
1,774 reviews across 3 platforms
The Plaza, 275 North Street, Southville, Bristol, BS3 1JN, Bristol, City of, BS3 1JN
Part of Ocean, see every office.
Ocean's office in Bristol, City of, at The Plaza, is rated 4.8 out of 5 across 1,774 reviews on three platforms, including 322 Google reviews rated 4.9.
322
Reviews on Google
This office
20
Reviews on Facebook
Business-wide
1,432
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Ocean Southville hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bristol, City of.
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
5/5
TrustpilotWorked with Steve on a difficult…
Worked with Steve on a difficult purchase after having my house fall through and his understanding and willingness to keep the deal alive with his property I was buying was outstanding. Always returning calls and liasing with the seller to keep everyone involved up to speed. With recommend 👍🏽
1/5
TrustpilotDisappointing and stressful
On multiple occasions during our 2 year tenancy managed by Ocean, tradesmen were given access to our property without our prior consent or even notification. This was a significant breach of our privacy and security & left us feeling unsafe in our own home.Two months before our tenancy renewal date, we were served a "no fault" eviction notice. We were pressured to quickly decide on our intention to renew, despite the upcoming ban on such evictions. This added unnecessary stress and uncertainty to our living situation and we were told this was at the request of our landlord.Ocean & landlord claimed a large chunk of our deposit by inflating & fabricating claims in the hope that we were relying on funds being released rather than going through a lengthy dispute process. Luckily we were in a position where we were able to go through the dispute process as a result we were awarded 3 times the amount that they had agreed to release. While the property itself was lovely, our experience with Ocean Estate Agents management was unfortunately negative due to the issues mentioned above. We will not be using Ocean Estate Agents to purchase or rent in the future & would recommend to avoid. Due to the lack of transparency, communication, and respect for tenant rights & wellbeing.
Thank you for your feedback, we are sincerely sorry to hear about your less than satisfactory experience while renting with us. As you know, the rental agreement is between you, the tenant, and the landlord. We are hired by the landlord to act on their behalf, and we have to follow their directives according to our contractual agreement. The landlord instructed us to propose a claim on your deposit. As the deposit is your money, you have the full right to contest this. You disputed the claim, and it was referred to the TDS for adjudication. The adjudication awarded a sum more than double what you offered and just under half of what the landlord proposed. This demonstrates the benefits of registering the deposit as required to ensure a fair outcome for all parties.We acknowledge the oversight regarding the unconfirmed access to the property for the gas safety record. The property manager at the time failed to complete this task and offered an apology. You were given the option to file a complaint, which you chose not to pursue. We accept that this was our error and extend our sincere apologies.Concerning the issuance of the Section 21 notice to terminate the tenancy, this was done under the landlord's instructions. The notice was served due to a lack of response from you about extending your tenancy. It provided a two-month notice period for the end of the tenancy, which could have been revoked if you decided to extend. However, you chose not to extend, and the tenancy ended according to your notice, before the landlord's notice date. Your observations about the impending ban on Section 21 are largely accurate, and we anticipate it will become law in 2025.We regret to hear your negative comments about your future interactions with Ocean. We refute these comments as we were acting upon the landlord’s instructions and always prioritise tenants’ rights.We hope you have comfortably settled into your new home and wish you all the best for the future.Ocean
5/5
GoogleWe called Jamie Ashford from Ocean, as our current agency bristol-based agency was not completing anything required of them to let our house (the process had been going on for two months), and to be honest, we were both deflated and fed up. I called Jamie at 11 am on a Wednesday morning, and by 2:30 pm the same day, he had met us out our property in Bristol. Professional photos and videos were done, and he went through the entire process. The next day we had a block viewing and new tenants for our house!! He did the job in less than two days. We weren't bombarded with emails or questions, just points we had to know or documents to sign. We cannot recommend Jamie and Ocean estate agents enough if you're thinking of letting your home. 10 out of 10 service all the way, thanks Jamie!
5/5
GoogleI was recently searching for a property in Bristol to rent and as we all know finding a home in Bristol can be a problematic to say the least. However once finding Ocean Estate Agents all of the pressure was lifted off my shoulders, upon viewing I was told that we were 1 out of 6 viewing the place and that they would not take anymore viewings so as to give us a chance before the flood gates opened, I was even reassured that I could keep in contact with the agency regarding any more properties in the area. Overall my experience was wonderful and I believe the one to thank for that is Georgia Alder, she was kind, sweet and welcoming. Ocean Estate Agents is a MUST USE if you are worried about finding a home. Thanks again guys!!
5/5
GoogleRenting in Bristol at the moment is tough going. I’ve never found it so hard and competitive to get a place I want before. Luckily Jamie at ocean in Southville was on hand. Jamie found multiple properties in our specification and went above and beyond to do his best to secure them for us. Even with difficult landlords and added pressure from myself Jamie delivered a 10/10 customer service and we ended up in the most perfect property. I Couldn’t recommend Ocean or specifically Jamie at ocean highly enough! Thank you for all your hard work
5/5
GoogleMy experience with Ocean has been really positive. Myself and a friend had been very stressed (particularly in this current market) in finding a flat and our negotiator, Georgia Alder, was incredibly helpful and responsive through the process. She gave great tips on how to appeal to prospective landlords, checked in regularly following our viewing to reassure us that a decision was on its way, and was so lovely when letting us know we were successful. It’s a stressful time for renters at the moment and Georgia was really kind and helpful which was greatly appreciated!
5/5
TrustpilotOcean were great from start to finish…
Ocean were great from start to finish and it helped using their solicitors for both the sale of my property and my purchase property.
5/5
TrustpilotExcellent service
From start to finish Adam and Julie were very professional and kept me informed at each stage of the house sale. Julie went above and beyond and went the extra mile during a slight complication towards the end of the sell so exchange of contracts were able to go ahead at the set date. Would wholeheartedly use Ocean again.
5/5
TrustpilotChantelle was very helpful in getting…
Chantelle was very helpful in getting us complete the reference checks within 2 days for a property that we liked from the listing on ocean. she gave prompt replies to all our queries even when she was out of office. She has also arranged a second viewing for us. Ocean and Chantelle has been good to us in completing our first step towards renting a home in Bristol!
2/5
TrustpilotWe weren't particulary impressed
We weren't particulary impressed with the service overall, although I cannot say whether any other agents would have performed better. We felt they had overvalued the property to start with. During the sale process, communication improved only after we had complained several times about the lack of contact and failure to update progress online. More importantly, we also felt there was a conflict of interest as the buyers were using Ocean's in-house solicitors, who caused considerable problems and delays; at times it seemed to us that Ocean were acting more on behalf of the buyers than for us as vendors.
We appreciate your feedback and take it seriously. However, after reviewing your case, we respectfully disagree with your evaluation of the service we provided on this rare occasion.As an independent agency of 40 years, our experienced teams are dedicated and prioritise client service. Our operations and systems are designed with this in mind. As Bristol’s largest independent agent, we successfully assist thousands of home movers each year. We are very proud of the subsequent thousands of positive reviews we have received on Trust Pilot for all our services and branches, including Downend.We would like to emphasise that a contract exchange within 9 weeks is well within the average time frame, in the current market. Unfortunately, daily calls to the office for updates will inevitably create unrealistic expectations; many legal and transactional processes require professional attention and may not be completed within the 24-hour time frame you desire. The buyer’s appointment of their solicitor was also well within standard time frames, the time taken was due to AML, anti-money laundering checks and their initial funds to clear only. We note that there was a delay in the draft contract being released by your chosen solicitor, which prevented the buyer’s lawyer from beginning to progress the case. Their initial preference to handle the case via paper documents only and not email unfortunately also extended this time frame.Regarding the buyer's lawyer, we assure you that Ocean Property Lawyers are diligent in preventing any conflicts of interest and would immediately cease to act if one were to arise. We understand that as a seller, you may feel that the buyer’s lawyer is raising potential issues. However, this is because they need to act independently and in the best interest of their client, the buyer, as you would expect your lawyer to do. This does not impact the estate agents who are acting in your best interest, as the seller.The buyer’s lawyer made standard enquiries and whilst a seller may not ‘like’ such questions, it is necessary for them to address any legal issues, or concerns raised by their own client. Regarding your comment about the sellers’ dashboard, not being updated, we apologise if this was the case for you. Following a review of sample current files this morning, this shows that all updates and milestones are displayed appropriately but we take your feedback on board so that we can ensure this is not the case. You also received personal updates from your Move Manager, which are promptly provided as required to all clients to ensure efficiency for both the team and all clients.The significant savings following a poor survey of the property and the buyer’s subsequent attempt to renegotiate the purchase price demonstrates that the team acted in the best interest of their clients, as we would expect.We regret you were not happy with the service you received on this occasion, and we wish you all the very best for the future. RegardsOcean
5/5
GoogleGreat service from Ocean for renting my flat. Jamie my Property Manager is very efficient and helpful, got my rental up and running very quickly within only a few days. No problems at all. Great communication too. Very happy and would recommend using Ocean.
5/5
TrustpilotExcellent!
We've always had an excellent experience with Simon and the team at Ocean Home. They are really friendly, professional and helpful when we've needed a broker for mortgage or re mortgage.. and always on hand for any follow up questions or advice. Very thorough when searching for best deals! Highly recommend!
5/5
TrustpilotGreat experience
From viewing the property with myself and my fiancée, we really liked it and started the application straight away. Lily Butler was the agent to show us around. Lily was professional and was keen to show us around. After we had application accepted lily kept us up to date and was fantastic throughout. Highly recommend
5/5
GoogleRecently bought a property through Ocean estate agents and I dealt with Hal and Jenny throughout who were invaluable to the whole process. I could not thank them enough for managing the sellers expectations especially with the delays I had on my sale. Thank you both for your hard work and always happy to answer the phone. Truly an asset to the team down at Ocean Southville.
5/5
TrustpilotExceptional service
Jasmin has provided exceptional service with our recent rental application. All the way through the process she has been extremely responsive and helpful. We are confident that the service from Ocean Estate Agents southville will be just as excellent moving forward.
5/5
TrustpilotGreat knowledge of local housing…
Great knowledge of local housing market. Advised of fair price and found a buyer who paid over the asking price. Kept me updated through the whole process. From first day of advertising property to completion was less than 3 months.
2/5
GoogleThe staff we spoke to at the store were lovely and we had been offered a house within a few days, we went on to apply and send a deposit of over £300. However 13 days before our move into the property I was told that the landlord had changed his mind, and I would be sent the deposit within 48 hours. No explanation given and this has left us completely homeless as we were assured that this move would go ahead, even as far as being told to book WiFi fitting, which is non refundable. I eventually received my deposit 4 days later, after coming in person twice. This has costed us nearly a month of effort, around £200 in moving costs and left us short of £350 for over 2 weeks. We now have less than 2 weeks to find somewhere to live, and right before Christmas too. Leaving us to tell our 17 year old that he may not have a home for Christmas. Shame on them for leaving a family in this situation.
Thank you for your feedback, and acknowledgement of our team's initial work. These circumstances are certainly regrettable, please be assured we are sympathetic to both the outcome of this application and the unfortunate timing. As you are aware, the landlord made a final decision at a later stage of the process due to unforeseen circumstances. This was of course out of Ocean’s control at this juncture. If however, there are any specific points you require further clarification on or would like to discuss any aspect of this matter further please contact clientcare@oceanhome.co.uk, the Letting Director has been advised of this case and will be happy to reply personally. Regards, Ocean.
5/5
TrustpilotVery diligent service under difficult circumstances
Olivia worked well beyond the call of duty to complete what was a very tricky and stressful transaction for us.
5/5
FacebookGreat experience with Ocean! Will Jenkins was our agent throughout the process and was excellent. Very responsive and helpful with all of our queries. Would very much recommend as we have had bad experiences with other estate agents in Bristol... Thanks again!
1/5
GoogleAfter being on the market for over two months and being coached to drop the price to get an offer, we have moved to another agent. Ocean explicitly told us the property would be sold within 14 days, even within 7 days initially. Huge disappointment and zero empathy whatsoever for the impact of their poor advice and lack of follow through.
Thank you for your feedback. Please be assured that the points you have raised have been taken into full consideration, and the Sales Director will be discussing all matters with the team. While we are confident that the suggested asking price was based on local sales data and comparable evidence, including recent similar property sales in the area, we must now determine if the individual agents were overly optimistic in conveying expectations for the timeframes. The 7-14 days you mentioned would be extremely quick, especially considering the recent increase in the number of properties coming to market, offering greater buying choice and more protracted timeframes for sales. We apologize for raising unrealistic expectations on this occasion. Ocean Estate Agents has been a leading local agent for over 40 years with an unrivalled reputation, and as mentioned, we take matters such as this extremely seriously. We wish you good luck with your ongoing sale. Regards, Ocean
5/5
TrustpilotTommy was very helpful and friendly…
Tommy was very helpful and friendly through the process of renting a flat. We had a few problems with the referencing agency but Tommy worked to come up with alternative solutions. Having had poor experiences with estate agents in the past, I would use Oceans again to find another property with confidence.
5/5
TrustpilotFrom viewing the property my wife and I…
From viewing the property my wife and I , we really liked it and started the application straight away. Tommy was the agent who showed us around. Tom was professional and patient to take us around. After we had application accepted Tommy kept us up to date and was awesome throughout. Highly recommend Ocean
5/5
TrustpilotIt was a perfect experience
It was a perfect experience. William Jenkins in charge of viewing me the property. I have to say William is a professional and patient Lettings Negotiator. He consistently went above and beyond, promptly addressing my concerns and ensuring that every step of the property search process was handled with utmost care precision. His timely communication made the entire experience seamless and stress-free. Many thanks for William and Ocean this professional team.
5/5
GoogleMy partner and I have recently been on the hunt for a rental in Bristol and have had a very positive experience with Ocean Estate Agents. Georgia Alder was very friendly when showing us around our new property and has been very quick to respond to any of our questions regarding the application process and repairs that need doing before we move in. Thank you Georgia!
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Tell us what you need and we'll put you in touch. Ocean Southville hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bristol, City of.
