1/5
TrustpilotMis-sold my flat
Mis-sold my flat. They told me my lease length was a lot longer than it was in my lease contract. Quite a lot of other information was incorrectly presented by the estate agent too. Will be wary of them in the future.
Trusted Agent profile · Bristol, City of
Ocean Southville reviews in Bristol, City of
★★★★★
1,781 reviews across 3 platforms
The Plaza, 275 North Street, Southville, Bristol, BS3 1JN, Bristol, City of, BS3 1JN
Part of Ocean, see every office.
Ocean's office in Bristol, City of, at The Plaza, is rated 4.8 out of 5 across 1,781 reviews on three platforms, including 322 Google reviews rated 4.9.
322
Reviews on Google
This office
20
Reviews on Facebook
Business-wide
1,439
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleHave been looking to move into Bristol for a while now with nothing ever being 100% what I am after. After finally finding it Jamie and the rest of the team have been excellent in helping us get into our new house. They have been polite while also being themselves when dealing with us and allowing us to move as quick as we wish. Thank you to all the team.
5/5
TrustpilotLetting experience.
Very efficient and diligent un obtaining, reccomending and vetting tenants for my property.Kept well informed at all tmes and alays available for any queries.My thanks and appreciation for his competent and professional service in the participation in arranging this tenancy.
5/5
TrustpilotExceptional service from start to…
Exceptional service from start to finish! Wouldn't have considered anyone else to sell our property. Great staff.We also used Ocean Property lawyers and were very pleased with the service.
5/5
GoogleOcean (Will and Amelia especially) have been really great at communicating with us and efficient in getting us into our new rental swiftly. They were really responsive and accommodating with our queries and we are really happy in our new home! Highly satisfied with our service.
5/5
TrustpilotVery good service
Ocean lettings have been excellent at managing my property for around 11 years now. They assist with all aspects as needed, which is super helpful when living in another city to the property. Ocean have also assisted with related issues, like mortgages and sales when needed. Mirela Fedor manages my property and is very efficient at dealing with issues and responding to queries so that things get resolved.
5/5
TrustpilotTheir commitment to customer…
Their commitment to customer satisfaction is truly commendable. From the first meeting to completion, their team displayed professionalism and a genuine desire to meet our needs. I couldn't be happier with the results. Trustworthy, efficient, and a pleasure to work with, I highly recommend their services.
5/5
GoogleWe recently viewed a property with Ocean and the service has been fantastic. The process between finding the property online, having a viewing and paying the holding deposit only took 2 working days! Really impressed with the teams responsiveness, especially during the stressful time of moving house, would definitely recommend.
5/5
GoogleWould definitely recommend. We were getting really stressed after a bad experience with a different agency, but luckily found this one and were looked after by Tommy, who just made everything so easy and stress free 😁 …
5/5
TrustpilotGreat team
The moving process for us was unfortunately a very long one but all the staff at ocean were great throughout. They kept us informed at every stage and it really felt like they were trying their hardest for us. They’re a great team!
5/5
TrustpilotThe house was marketed well and sold…
The house was marketed well and sold very quickly.The photos taken highlighted the attributes of the house and garden.The Ocean team were very helpful and informative throughout the whole process.
5/5
TrustpilotOceans Property Lawyers
Oceans Property Lawyers (specifically Victoria and Claire) were fantastic in assisting me with a Buy To Let Mortgage. Very professional and always at hand to help via email or phone. I would certainly recommend them to anyone who required this or a similar service.
5/5
TrustpilotOcean Experience
Jemima & James are both absolutely brilliant, they made the letting process as smooth and hassle free as possible.I would recommend both of them and would add that they are a credit to Ocean as a company.
1/5
TrustpilotDisgusted with the extortionate admin…
Disgusted with the extortionate admin fees applied to poor students when moving property.£330 plus to change a tenancy.Shame on you.
Agent replied · 22 October 2024
Your comments are surprising. Regrettably, these are standard costs that were clearly outlined in our tenancy agreement and the appropriate legislation. They account for legitimate expenses incurred by both Ocean Letting and Management and the landlord in situations such as this where a tenant decides to vacate within two months of a fixed-term agreement. This situation necessitates the expenditure of time, resources, and paperwork to integrate a new tenant into the agreement, ensuring uninterrupted occupancy for all tenants remaining, and complete rental payment to the landlord. As you may recall from your own experience, this process is quite thorough.Regards Ocean
3/5
TrustpilotPoor communication …
The communication was poor from the solicitors , which held up the purchase of my house. Took days to come back to emails. The app wasn't up dated so of no use.
5/5
TrustpilotReally quick in obtaining a tenant…
Really quick in obtaining a tenant always a pleasure dealing with Bradley Stoke Ocean they handle all our properties a thank you to all the letting team Lilly and Evie well done girls very much appreciated Lou and Liz
5/5
TrustpilotAn excellent professional service. Highly recommended
I have used Ocean to both buy and sell properties and I've always been highly impressed with the service, to the extent that I've recommended others who have since used them and also been highly satisfied. The service is friendly and efficient and (unlike some estate agents) doesn't just stop once you've signed the contract. They're competitively priced and, most importantly, don't promise what they can't deliver. I have used them for a number of years and have never been disappointed.
5/5
GoogleI met Tommy on our viewing, and he has been professional, helpful and all-round excellent Lettings agent helping facilitate our journey into the new property. I would recommend Ocean Lettings and Tommy to anyone looking to rent a property in Bristol.
1/5
TrustpilotDifficult to contact
Difficult to contact - once we paid the holding fee they replied to emails slowly and ignored questions asked re timings, then requested documentation filled in in short time frames. Wouldn't use again.
5/5
GoogleA brilliant service from start to finish. These guys really know what they are doing when it comes to letting properties. Great work Will Young and Team.
5/5
TrustpilotConveyancing Review
Managed to buy and move into our house in around 4/5 months
5/5
TrustpilotGood reliable estate agents
Ocean were very reliable and responded to all enquiries promptly and efficiently. A Special mention should be given to Lauren and Billy who were both exceptional in dealing with our flat purchase. Thank you
5/5
TrustpilotMake life easy
Ocean Financial Services have made life so easy sorting out my mortgage needs. I've used them a number of times, most recently to port a mortgage they had previously arranged for me. Have recommended to numerous people
5/5
TrustpilotGreat service
Ocean have been brilliant to deal with throughout the sale of our flat.Really helpful staff. Always super friendly, very professional and knowledgeable. No complaints at all
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
Industry awards
Ocean Bristol, City of won awards at EA Masters in two years, most recently 2025.
EA Masters winner in two years: 2022, 2025.
EA Masters by year, 2022 to 2025
2025 1 Gold EA Masters 2025 winners
- Branch Gold Award (1)EA Masters 2025
- Southville
2022 1 Gold EA Masters 2022 winners
- Branch Gold Award (1)EA Masters 2022
- Southville
Source: EA Masters winners lists, as published, linked by year.
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Tell us what you need and we'll put you in touch. Ocean Southville hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bristol, City of.
Questions about Ocean Southville
Has Ocean Southville won any awards?
Yes. Ocean Southville won Gold for Best Estate Agent Guide 2026 Gold Award, Southville branch at EA Masters 2025, and 1 other industry award since 2022.
