Trusted Agent profile · Bristol, City of
★★★★★
1,784 reviews across 3 platforms
The Plaza, 275 North Street, Southville, Bristol, BS3 1JN, Bristol, City of, BS3 1JN
Part of Ocean, see every office.
Ocean's office in Bristol, City of, at The Plaza, is rated 4.8 out of 5 across 1,784 reviews on three platforms, including 322 Google reviews rated 4.9.
322
Reviews on Google
This office
20
Reviews on Facebook
Business-wide
1,442
Reviews on Trustpilot
Business-wide
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
5/5
TrustpilotAn incredibly hard working team.
An incredibly hard working team of professional's. I've been impressed right the way through the process.Not one of the easiest situations that I've ever had to navigate my way through and don't think I could have done it without Move Manager Mel. An absolute champ!
5/5
TrustpilotOcean are absolutely fantastic
Ocean are absolutely fantastic. Every member of staff is helpful, friendly and quick to answer any questions or queries. They made the whole process as smooth as possible and always answered the phone and emails. We are now happily settled in our new home and it wouldn’t have been possible without them. Thank you Ocean!
5/5
TrustpilotThey were very proactive and helped us…
They were very proactive and helped us at every step of the sell.The house valuation was the highest of the 3 estate agents we contacted but we sold very near to this price so good job on that too!
5/5
GoogleThe team at Ocean, both lettings and sales were outstanding in helping us conclude the sale of our former rental property. We could not have asked for any more support, communications and very timely suggestions. Specifically a call out for Tom, Hal and Jenny in Sales and Jon in Property Management/Lettings. Excellent all round support.
5/5
TrustpilotHaving just completed a sale on my…
Having just completed a sale on my propertyOcean have been amazing, Tanya has goneabove and beyond, keeping me informed at everystep of the way chasing solicitors on both sides,and always replying to calls and emails, and followingup any queries, or questions that I had.Very impressed with the service.
5/5
TrustpilotFirst Rate Service
This was my first time using Ocean Financial Services and I honestly could not have asked for more. Neil Butler arranged my mortgage and managed to get me an incredible rate that matched my needs perfectly. We had a couple of issues due to an archaic rule at the lenders end, and Neil pursued matters against all odds and managed to get it turned around (how he did this I do not know). Once arranged, Tracey Green took over and oversaw everything from form queries to follow ups with solicitors. She checked in with me every few weeks to make sure everything was going smoothly with my purchase, and already has my mortgage renewal date in her diary so that they can look for new deals. They are a fantastic team and I cannot reccomend them highly enough.
5/5
TrustpilotExcellent service
Excellent service, particularly from Simon and Tracey who went above and beyond to ensure we could afford our dream home and have our mortgage ready to go. They were really professional and extremely knowledgeable. We cannot thank them enough.
5/5
TrustpilotThis purchase turned out to be far from…
This purchase turned out to be far from straightforward. However, the Westbury office of Ocean were there to help us every step of the way. Mel in particular was fabulous - supportive and able to find ways to help overcome obstacles.
5/5
TrustpilotGreat service, would recommend
We received a really good mortgage service from Simon throughout our application. He took care to understand our circumstances and requirements and came up with a far more suitable recommendation for us than other brokers we spoke to.
5/5
GoogleExcellent and efficient in supporting us to find a rental property. A friendly team and helpful and communicative throughout the whole process. Backed up by the Property Management team who were able to resolve an issue quickly. Great agents and a brilliant service from viewing, application, sign up through to the rental itself.
5/5
TrustpilotMelissa Bell was very professional and…
Melissa Bell was very professional and efficient. I would recommend
5/5
FacebookThanks to Oceans. Their staff working so efficient that I have a great rental experience. Special thanks to William for his quick responsiveness and professional. Highly recommend
5/5
TrustpilotSimon and Tracey were amazing
Simon and Tracey were amazing! Very responsive and expert knowledge!
5/5
TrustpilotFrom the time I found about the…
From the time I found about the availability of the apartment for rent till I made the call and got appointment for reviewing everything was amazing and lovely Chantelle Made everything smooth and easy with her pleasant attitude. Great team and will always deal with you.Thanks for everything.
5/5
TrustpilotGreat Experience
Nothing but good things to say about Ocean during the process of finding a rental flat. Lily B was very helpful and understood our requirements perfectly. She answered all of our questions promptly and was helpful throughout the entire process.
5/5
TrustpilotHow helpful Ocean is and they always do what they say they are going to do, whether it’s call back or email with updates
I started my journey with Jack at Ocean, who was polite, friendly and professional at all times. Then Paul the Manager took over and he kept me informed of any updates and was always happy to go through anything I wasn’t sure of. Very polite and professional too.
5/5
TrustpilotLess Stress with Ocean
The friendly, helpful and efficient staff, who kept us informed throughout the process of selling our property, made what is a stressful situation, much easier to cope with. Thank u to all at Ocean Estate Agents
5/5
TrustpilotGreat service
Keith has handled our account both professionally and personally. He has been very clear in talking us through all of the details and is a top bloke. I would recommend him to anyone considering renting out their property.
5/5
TrustpilotHighly professional and efficient…
Highly professional and efficient service from the very start of the process. The friendly team at Ocean have gone above and beyond, helping at every juncture. Thanks in particular to Will Jenkins for his kindness and great communication. I thoroughly recommend Ocean if you’re looking for your next home.
5/5
GoogleI have dealt with many estate agents over the years and cannot recommend Ocean Southville enough. From the initial (honest) evaluation through to completion, everyone I dealt with at this office was efficient, professional, and courteous. You won’t be disappointed, you’ll be impressed.
5/5
TrustpilotHighly professional, prompt and courteous.
Ocean gave us free advice which helped us get our mortgage sorted. Then our solicitor - also through Ocean - helped us through the process of buying our first house and kept us informed about everything that was happening. The staff were all highly professional, prompt and courteous. Thank you, Ocean!
5/5
GoogleHad a very positive experience with Ocean lettings. Will was really helpful and found us the house we wanted. Would rent through them again as very professional and knowledgable.PositiveProfessionalism
5/5
TrustpilotAlways available and willing to help.
Always responded quickly to phone calls and emails, were always willing to do whatever was requested to make the sale easier, particularly as I was selling at a distance. Professional throughout.
5/5
TrustpilotExcellent service from Ocean
We bought a buy to let flat through Ocean and the service from start to finish was excellent. The team were always very responsive and incredibly helpful. Following the purchase it made sense to also use Ocean’s Lettings department to find tenants and once again the team made everything so easy and straightforward. Thank you so much Ocean!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Ocean Bristol, City of won awards at EA Masters in two years, most recently 2025.
EA Masters winner in two years: 2022, 2025.
EA Masters by year, 2022 to 20252025 1 Gold EA Masters 2025 winners
2022 1 Gold EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Ocean Southville hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bristol, City of.
Yes. Ocean Southville won Gold for Best Estate Agent Guide 2026 Gold Award, Southville branch at EA Masters 2025, and 1 other industry award since 2022.
