Trusted Agent profile · Bristol, City of
★★★★★
1,781 reviews across 3 platforms
The Plaza, 275 North Street, Southville, Bristol, BS3 1JN, Bristol, City of, BS3 1JN
Part of Ocean, see every office.
Ocean's office in Bristol, City of, at The Plaza, is rated 4.8 out of 5 across 1,781 reviews on three platforms, including 322 Google reviews rated 4.9.
322
Reviews on Google
This office
20
Reviews on Facebook
Business-wide
1,439
Reviews on Trustpilot
Business-wide
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
5/5
TrustpilotFantastic experience
They were really helpful. They offered really useful advice and support in finding a mortgage, and they were especially helpful around rate changes, always looking out for improved and better offers. I felt very well looked after.
4/5
TrustpilotWe found the communication with the…
We found the communication with the lawyers at first somewhat difficult, due to their reliance on email and their portal. Once we spoke to the case handler and said what we wanted the service was excellent and improved measurably.
5/5
TrustpilotPhaedra was great helping us rent a…
Phaedra was great helping us rent a home with Ocean.
5/5
Trustpilothighly recommended Livia
The way and speed Livia conducted the whole process of buying the house,nothing too much trouble and would get back to me in a instant with any questions,I have been buying and selling houses about 40 years and I got to say this was the best service ever😊
5/5
GoogleReally quick and efficient at booking viewings, very easy to get in contact with :)
5/5
GoogleOcean are extremely professional, friendly and responsive...three traits that most letting agents fail to grasp in the Bristol area. I highly recommend Georgia and her team :)PositiveResponsiveness, Quality, Professionalism
5/5
GoogleTommy from Ocean letting has been great these past couple weeks helping us with the process of renting a new flat. He’s been very communicative and quick to reply to any questions we’ve had. Would highly recommend him and Ocean letting!
5/5
GoogleOcean were very professional, very friendly and helpful and right from the off we had the feeling that it'd be a great experience and a quick sale, both of which turned out to be true. Thank you Ocean.
5/5
TrustpilotMirela is amazing
Mirela is amazing. We live in the other side of the planet but she has the ability to manage our property like a friend would. Every real estate letting agent should have a Mirela. Customer service opitimised.
4/5
TrustpilotTrying to find a pet-friendly property…
Trying to find a pet-friendly property in Bristol's already-competitive rental market was a nightmare for us! Thankfully we had Tommy, Jamie and the rest of the Ocean Southville team to help us find a suitable property in the end. Would recommend Ocean to anyone as the customer service has been great throughout.
5/5
TrustpilotLauren and the team are really…
Lauren and the team are really supportive for all purchasing process. Thanks all.
5/5
TrustpilotChantelle was very helpful and did her…
Chantelle was very helpful and did her best to accommodate our needs.
5/5
TrustpilotAmelia was very Prompt,professional and…
Amelia was very Prompt,professional and helpful in dealing with my rental
5/5
TrustpilotOcean manages the rental of the flat I bought from them
I bought a small flat in Cotham from Ocean 14 years ago and then hired them for to manage the rental. Ocean was great when buying the property. In terms of management I give Megan 5 stars. She is responsible, quick and really excellent--the best I've experienced in rental management in all these years.
5/5
GoogleTommy from Ocean helped us in every aspect of our moving process. We had some issues on the way from our landlord’s side and could always rely on him and his help. Would definitely recommend Ocean for anyone moving to Bristol.
5/5
GoogleJamie and Alex have been super quick and prompt in getting our move from London to Bristol started. We found a house, had our offer accepted and references sorted out in only a few days. Everyone at Ocean have been super friendly and generous in sharing knowledge about Bristol areas and the best locations suited our young family.
5/5
TrustpilotWe can’t thank the team at ocean…
We can’t thank the team at ocean westbury on trym enough for selling our house for us .Steve you were brilliant , Mike who carried out the viewings and Move manager Mel who was always at the end of the phone when we had a query etc or needed advice.Very professional and would highly recommend.Also the ocean property lawyers who were so efficient.
1/5
TrustpilotStay away if you're a buyer or tenant
This is the worst company I ever dealt with through selling property. Extremely unprofessional, disrespectful, and clueless. Stay away from them if you're a seller or tenant.
At present, we don’t have any live record of J Thomas selling a property through our offices. It’s possible that you’re a tenant in a property that we’re selling for your landlord.As the largest independent agent in Bristol for the past 40 years, Ocean takes pride in prioritising a positive experience for all our customers, whether they’re direct or indirect.We are sure that the manager of your local office would be more than willing to address any concerns you might have. However, you’re also welcome to reach out to us at customercare@oceanhome.co.uk. Please provide details about the property in question so we can address any potential issues. At this point, we respectfully refute all of your comments and implications. Please see the thousands of positive reviews here on Trust Pilot for further evidence of our commitment to customer care. Regards, Ocean
4/5
GoogleAfter a while trying to book viewings online, I was starting to be a bit desperate about finding a new house to rent in Bristol, So I decided to go in person to their office, and 10 days later I had found my new home. So I am happy with them and the quick process.
5/5
FacebookWhen deciding to rent our home, Will Jenkins provided exceptional service from right off. He’s friendly, professional and responds quickly to all questions. Couldn’t recommend enough - thank you!
5/5
GoogleMe and my wife recently rented a house through Ocean Estate Agents Southville and had a very good experience, thanks in large part to the letting agent, Tommy. He was very helpful and knowledgeable throughout the process.
5/5
TrustpilotHad a great experience with Oceans…
Had a great experience with Oceans Estate Agents especially they are local of Bradley Stoke, Bristol. They have always been very thorough, approachable and professional and always provided very helpful guidance and advice especially I was a first time buyer and almost knew nothing about the whole process. Highly recommended.
5/5
TrustpilotAppreciation to Phaedra King and Ocean
Got an amazing service from Phaedra King working at Ocean. She was able to help me secure a booking to view a property in a short time frame and gave me all necessary advise and support to move into the property all in just over 2 weeks. Very thankful for her assistance along with her team.
5/5
TrustpilotEverything made simple
The Ocean team did a fantastic job of keeping me in the loop and supported during a buyout process. Dimitri and Tracey in particular were a great help and are a credit to their team. I've had such a good experience with Ocean that I'd use them again in future, and recommend them to others.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Ocean Bristol, City of won awards at EA Masters in two years, most recently 2025.
EA Masters winner in two years: 2022, 2025.
EA Masters by year, 2022 to 20252025 1 Gold EA Masters 2025 winners
2022 1 Gold EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Ocean Southville hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bristol, City of.
Yes. Ocean Southville won Gold for Best Estate Agent Guide 2026 Gold Award, Southville branch at EA Masters 2025, and 1 other industry award since 2022.
