Trusted Agent profile · Bristol, City of
★★★★★
1,781 reviews across 3 platforms
The Plaza, 275 North Street, Southville, Bristol, BS3 1JN, Bristol, City of, BS3 1JN
Part of Ocean, see every office.
Ocean's office in Bristol, City of, at The Plaza, is rated 4.8 out of 5 across 1,781 reviews on three platforms, including 322 Google reviews rated 4.9.
322
Reviews on Google
This office
20
Reviews on Facebook
Business-wide
1,439
Reviews on Trustpilot
Business-wide
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
5/5
TrustpilotWe have used Ocean for over 10 years
We have used Ocean to manage our properties for over 10 years and they have never disappointed us. Jamie-Lauren du Toit is our current portfolio manager and is prompt, polite, and on top of it. She is very professional and an asset to Ocean.
5/5
TrustpilotExcellent professionalism and communication
I had the pleasure of working with the team in Bradley Stoke and I must say their professionalism and communication were outstanding from start to finish. The team as a whole had a firm understanding of my case and provided guidance throughout. The communication was prompt and they kept me updated with progress throughout the transaction. Thank you to you all.
5/5
Trustpilotfantastic team
fantastic team, really friendly, Jason was there couldn't do enough to help us
5/5
TrustpilotOceans Lawyers
We used Oceans Lawyers and estate agents for the legal arrangement for our sale, they were great from start to finish. We had a straightforward sale which was completed in about 7 weeks, which we were very happy about. We were kept updated and in the loop with everything and everything moved smoothly. Great experience with our sale.
5/5
GoogleMassive thanks to Jamie for all the help and guidance through the rental process. He has been very efficient and has constantly been on hand to answer any questions.
4/5
TrustpilotFast process and efficient service
Fast process and efficient service. Staff were pleasant and helpful, especially Joshua Jackson
5/5
GoogleWe viewed our flat and had Jamie there to show us around. He and Ocean have been fantastic from start to finish and made everything feel easy. We’re both incredibly happy with our new flat. Highly recommend them for renting a property!
5/5
TrustpilotMade moving simple!
Made moving simple, thank you Ocean! William has been very helpful throughout the process, would highly recommend
5/5
TrustpilotGreat Service
Luigi was great to deal with, he was extremely efficient, answered my a million questions without any issues and worked really hard to get us the best mortgage possible for our situation. I would not hesitate to recommend him.
4/5
TrustpilotMy family just relocated to UK for a…
My family just relocated to UK for a month, go to Ocean Lettings & Management Bradley Stoke branch registered for house renting, meet up Abu, he quickly inform me via email a property available, so arrange visit and sent offer to landlord.....although because of my rental history check has something not goes smooth, finally Abu help to discuss with landlord and accept our offer, we move in as scheduled, overall good experience and Abu provide professional support.
5/5
TrustpilotOcean estate agents have recently sold…
Ocean estate agents have recently sold my mothers house for me and they were extremely professional but most of all very easy to communicate with, friendly and understanding.I would have no doubt in recommending them to friends or family lookingvto buy or sell property in the Bristol area.
5/5
GoogleTruly impressed by the efficient and professional service offered by Tommy, Will and Mollie from Ocean Estate Agents Southville! Their reliable and swift response has really speeded up the whole rental process with accuracy and I am so grateful to have met this wonderful team. Thank you so much!
5/5
TrustpilotExcellent service
Steve, Mel and the team were excellent. Communication was really good and updated us on our sell throughout the process
5/5
TrustpilotA long drawn out purchase made easier…
A long drawn out purchase made easier by the team at Ocean Southville, especially Hal and Jenny
5/5
TrustpilotHad an amazing experience!
Had an amazing experience! Lots of help from the lovely Lily who guided me through every step of the process. Made everything so stress free, big thankyou to her!
5/5
TrustpilotOur house sale was not a straightforward one..
Our house sale was a little complicated and did not always go as smoothly as it was supposed to, this was nothing to do with the team at the Westbury office of Ocean. Steve, Melissa, Mike, Hollie, Charley, Johnny and everyone were nothing but supportive and efficient. They went above and beyond to help in every way possible. I thank them all. A great team
5/5
TrustpilotWe recently had the pleasure of working…
We recently had the pleasure of working with Amelia from Ocean Estate, and we couldn't be happier with the service provided. A very friendly agent who demonstrated exceptional professionalism, and a genuine dedication to helping us get an apartment. She made the entire process smooth , and we highly recommend her and the agency for anyone in need of real estate assistance. Thank you!
5/5
TrustpilotGreat Service
Honest and efficient service from Luigi and his team
1/5
TrustpilotHorrendous experience
I’ve spent a decade in rented accommodation, and this was by far the worst experience. It was stressful, unsupportive, totally unsympathetic, and I was completely powerless. No tenant should ever feel this way.
We are sorry for the delay in our response, we have been trying to find out which tenancy you are referring to over the weekend. We have not been able to do so and therefore we cannot comment fully.We are Bristol's leading independent agency and we manage thousands of properties across the city. We always aim to provide a positive, stress free experience for both landlords and tenants, as our many positive reviews on Trust Pilot do show. We are therefore concerned about your feedback, our proeprty management would like to investigate it further. Please contact customercare@oceanhome.co.uk with your property and tenancy details, and our Lettings Director will look into your case.Best regards, Ocean
5/5
GoogleWe have had a really good experience with Ocean and in particular both Mollie and Tommy who were always really quick to respond to any queries we had and ensure the process of finding a rental property was as smooth as possible! I would highly recommend!
5/5
TrustpilotMe and my partner recently bought our…
Me and my partner recently bought our first house together. Although completion took longer than anticipated, our conveyancer Ella did everything possible to get it through in time before our mortgage offer expired. Everyone was really kind to us, even when we did get a little flustered at times. Would use them again in a heartbeat. 😊
5/5
TrustpilotOcean Estate Agent, Whiteladies
Would highly recommend Ocean who have helped us complete on a flat sale. Cleo and Andrew in particular were great; friendly, always there for queries and support to keep the chain moving. They helped make the move process that little bit less stressful! Thank you :)
5/5
TrustpilotWonderful experience with Ocean Estate Agents Southville!
Truly impressed by the efficient and professional service offered by Tommy, Will and Mollie from Ocean Estate Agents Southville! Their reliable and swift response has really speeded up the whole rental process with accuracy and I am so grateful to have met this wonderful team. Thank you so much!
1/5
TrustpilotCheap, but basic service
The sales process management process was poor. The sale was complex and I had to intervene and manage the process myself to secure completion.
We appreciate your feedback; however, the complexity of this particular sale, due to legal intricacies, placed several aspects beyond our control. Please be assured your Move Manager made every effort to expedite matters but had very limited control of these particular legal issues. Our review of the case file notes including all communications supports this. The pursuit of the EWS1 certificate, alongside adherence to BSA regulations, necessitated a great deal of additional conveyancing resulting in delays.Please note that your solicitor, being directly accountable to you as their client, may have provided more prompt responses than their communications with Ocean Estate Agents. We hope your onward move has been positive.Regards, Ocean
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Ocean Bristol, City of won awards at EA Masters in two years, most recently 2025.
EA Masters winner in two years: 2022, 2025.
EA Masters by year, 2022 to 20252025 1 Gold EA Masters 2025 winners
2022 1 Gold EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Ocean Southville hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bristol, City of.
Yes. Ocean Southville won Gold for Best Estate Agent Guide 2026 Gold Award, Southville branch at EA Masters 2025, and 1 other industry award since 2022.
