5/5
TrustpilotLauren was really great at keeping us…
Lauren was really great at keeping us up-to-date and very proactive in moving our purchase forward. The whole team were very responsive. Thank you!
Trusted Agent profile · Bristol, City of
Ocean Southville reviews in Bristol, City of
★★★★★
1,781 reviews across 3 platforms
The Plaza, 275 North Street, Southville, Bristol, BS3 1JN, Bristol, City of, BS3 1JN
Part of Ocean, see every office.
Ocean's office in Bristol, City of, at The Plaza, is rated 4.8 out of 5 across 1,781 reviews on three platforms, including 322 Google reviews rated 4.9.
322
Reviews on Google
This office
20
Reviews on Facebook
Business-wide
1,439
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotGreat staff
Grounded, personable staff. Seemed to have an in-depth understanding of the whole process. Did a lot of chasing on my behalf. Were very supportive during the most stressful parts of the sale process. Julie and Tom were great.
5/5
GoogleThe team at Ocean southville made our house move as simple and easy as possible. Communication was amazing throughout. So refreshing after years of difficult estate agents. Big shout out to Lewis who has been so helpful. Would 100% recommend! Love Eden, Ellie and Martha 😊
5/5
GoogleOcean have been really helpful and communicative so far in our search to find a rental, which is appreciated :) thanks especially to Jasmin!
4/5
TrustpilotOn the whole a good experience with…
On the whole a good experience with quick replies to questions and an alternative person to communicate with if the main contact was out. Frustrated on the final day when it appeared to take one hour for the money to get from our buyer to us then a further one hour fifty five minutes for the money to get from us to our seller's solicitor meaning that removal men {and my wife} were sat in the freezing cold waiting for keys - would have been quicker to take the cash out and drive it there. When I paid Ocean their fees, it was there within minutes.We appreciate that the process depends on everyone in the chain being on the ball but 14 weeks is too long for a three house chain. Not the fault of Ocean but the whole transaction could be less stressful if the rules were changed slightly.
5/5
TrustpilotMelissa is so great
Melissa is so great, she was so helpful through all the process, she even helped sorting out a solicitor issue. Can't thank her enough.
5/5
TrustpilotVery friendly and helpful team
Very friendly and helpful team. Would recommend them.
5/5
TrustpilotWe have been looking for a lovely home …
We have been looking for a lovely home for quite a long time and Ocean Letting agency helped in the process in an amazing way.Very trustworthy and professional personnels.Thank you so much Best Regards Joby & Jerlin
5/5
GoogleWe've just secured our first home with Ocean Lettings! Both Tommy and Sophie have been so helpful in the process, helping us with all the questions we've thrown at them and advising us with the next steps. Very much looking forward to moving in! Thank you!!
5/5
TrustpilotWe’ve recently used Ocean to sell 2 properties and buy a new home
We’ve recently used Ocean to sell 2 houses and purchase a new home. The whole process was handled with professionalism and efficiency and their online process was easy to follow and kept us nicely up to date with the progress. I would also like to single out their solicitor Claire who did an absolutely marvellous job, informing us of progress and always available for advice. She helped the whole process reach a speedy and successful conclusion. If I ever need a solicitor in the future, Ocean would be top of my list.Jerry
5/5
TrustpilotRecently let my property for the first…
Recently let my property for the first time and would highly recommend Ocean. Kayla took time to talk me through the process and all information provided was easy to understand. Thank you Kayla!
5/5
GoogleShout out to Lewis for great customer service - he was a lot friendlier and more helpful than most of the agents we have spoken to. We didn't get the place we applied for but appreciated the personal email back explaining why. A lot of agencies would have just sent a generic message.
5/5
TrustpilotFantastic
Fantastic, responsive team. Worked hard to get us the best rate. Many thanks Luigi and Clare.
5/5
GoogleWould highly recommend this company Tommy was a great help and made everything quick and easy
5/5
TrustpilotWe would like to say thank you to…
We would like to say thank you to Ashleigh Westcott-Egan, she was very helpful with buying process and clear with questions we asked. We Are happy with the purchase and 100% recommended Ashleigh 🙂
5/5
TrustpilotCan't recommend enough!
I recently sold my property through Ocean and used the Southville Branch for conveyancing and legal. Maddie, Ashleigh and Lily were so helpful and helped me navigate through the legal text and through each step of selling.
5/5
GoogleI highly recommend Ocean letting agency for people who are in search of rental house at Bristol. They were really helpful and understand the needs of people and help you accordingly as much as they could support. I can’t wait to say about Ms Amelia West, one of the staffs from Ocean , who is really an amazing person, very kind hearted and very helpful with our process. I wish all the agencies should have staffs like Amelia to improve their services in Uk. She is such an amazing person to come across in my life I say. I strongly recommend Ocean as first choice for housing search. All credit goes to Ms Amelia West. 5 stars is not enough for her service, she needs more than that. Ocean is lucky to have Ms Amelia West.
5/5
GoogleMy partner and I have just found our rental together with Ocean and they couldn't have been nicer! The process has been so quick and easy. A special mention to Jamie who has kept us up to date consistently taking away any stress - thanks!
5/5
TrustpilotI cannot thank Ocean enough
I cannot thank Ocean enough, both the estate agent team and the legal team were fantastic, Joe, Gemma, Jess and Lucy. Communication from beginning to end was amazing. The timeline online is great but I could always phone or pop in if I needed help with forms or paperwork. I would absolutely recommend with no hesitation. Thanks again for making a stressful time very seamless.
4/5
TrustpilotMark & Sam were very helpful and kept…
Mark & Sam were very helpful and kept us upto date throughout the sale
5/5
TrustpilotResolved my poor review extremely quickly and professionally
I would like ocean to know, that I have taken down my recent review, because I am SERIOUSLY impressed with the prompt response and how my query was dealt. Clearly, I’ve received nothing short of excellent service as a result of my precious 1 star review. So much so, that I am completely retracting my precious comments about the delay in receiving my deposit! Thank you, whoever replied and took on board my previous review. Hats off to you guys, clearly have an excellent handle on customer service and I received my deposit in full today in a timely manner.I’m highly satisfied.5 stars and all the best to the team who helped me!
5/5
GoogleI had super experience with Jamie Ashford. He explained everything thoroughly which helped me to make decision. On top of that the communication between me and entire Ocean Estate was smooth and quick.
5/5
GoogleHad a lovely experience getting a place with Ocean. Jamie was very friendly, helpful and understanding and seemed to actually care about us, unlike other letting agent companies - which I really appreciated!
5/5
TrustpilotDid an excellent job from start to…
Did an excellent job from start to finish. Sold within a day of the first viewing and they chased to get the sale completed before christmas.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
Industry awards
Ocean Bristol, City of won awards at EA Masters in two years, most recently 2025.
EA Masters winner in two years: 2022, 2025.
EA Masters by year, 2022 to 2025
2025 1 Gold EA Masters 2025 winners
- Branch Gold Award (1)EA Masters 2025
- Southville
2022 1 Gold EA Masters 2022 winners
- Branch Gold Award (1)EA Masters 2022
- Southville
Source: EA Masters winners lists, as published, linked by year.
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Tell us what you need and we'll put you in touch. Ocean Southville hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bristol, City of.
Questions about Ocean Southville
Has Ocean Southville won any awards?
Yes. Ocean Southville won Gold for Best Estate Agent Guide 2026 Gold Award, Southville branch at EA Masters 2025, and 1 other industry award since 2022.
