Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have used the team at Ocean, Southville as both a buyer and seller and can’t rate them highly enough. Everyone I’ve encountered there has been professional, incredibly helpful, and honest and they work together as a strong team.
I’m always impressed with their local and market knowledge, expertise and fantastic service levels. They do what they say they will do, you feel like you’re in very safe, caring hands and that you are valued throughout all stages of the process. What can be a stressful time becomes less so with the clear and detailed support they provide. I have always been kept up to date with what has been happening, calls are always returned, queries always answered promptly and everyone is friendly and genuine.
Claire in particular has really impressed me - she works hard for me, the client, has shown outstanding customer service, great attention to detail, and a brilliant attitude. Her extraordinary account management skills mean she takes care of everything, in her stride, and in the most helpful and friendly way. She knows her stuff and has gone above and beyond for me.
I would happily recommend Ocean to anyone and if I ever need to buy or sell in the future, I’d use them without a moments hesitation.
KEL · 24 October 2019
Agent replied · 22 October 2024
Thank you for your kind comments Katharine, and the 5 star review, we have always enjoyed working with you as well. Claire our Move Manger is such an integral part of the team, we dont know what we would do without her...!! :-)
★★★★★ 5/5
TrustpilotJust like to thank Abu Miah and the whole letting Team
Just like to thank Abu Miah and the whole team in the terrific work they do truly professional and we are grateful for their efforts , also a big mention to Lily .
Luciano · 18 January 2024
★★★★★ 5/5
TrustpilotExcellent Service
Simon was incredibly helpful and always provided us with the most up to date information throughout our re-mortgage process.
Jessica · 2 October 2024
★★★★★ 1/5
GoogleLettings team review:
The lettings team were initially helpful with arranging our flat rental. However, when looking round the flat we were ensured we'd be able to use the outside space and all the rubbish would be cleared before we moved in. This still hasn't happened over 2 months down the line of living here and we've now been informed we can't use the outside space full stop. This is among countless other issues we've had to deal with.
Holly · 25 February 2024
★★★★★ 5/5
TrustpilotA fantastic experience
The whole experience with Ocean was fantastic from start to finish.In fact, the process started 4 years ago when I needed a valuation for divorce purposes. I had a chat with Stefano and explained my situation. He was really helpful and arranged for Lawrence to visit. (Ocean were the only agent that wanted to visit as I had explained that I had no plans to sell imminently). Lawrence came round and provided a written valuation straight away, of which I was very grateful.When circumstances prompted the need to sell last summer, I called upon Stefano and Lawrence again, who gave me an honest appraisal and some good advice on preparing the property to go to market.Ash took some amazing photos, and Lawrence marketed the property at exactly the right price, meaning I had 10 viewings lined up in one day. Joseph carried out the viewings, introduced himself first and obtained 4 offers, giving me the option to chose the best buyer.Lisa progressed the sale and kept me informed at all times, chasing where necessary (particularly as the solicitors at the top of the chain were somewhat slow).I also instructed Ocean Property Lawyers, Livia in particular was excellent - so helpful and friendly, dealing mainly via email which suited me perfectly.I cannot recommend Ocean highly enough (and have already done so, several times).
Kathryn · 3 February 2024
★★★★★ 5/5
TrustpilotOcean Estate agents were brilliant
Ocean estate agents were extremely helpful, professional in finding tenants for my property. Every enquiry was dealt with promptly, politely and with consideration for my needs. I felt I was able to express my opinion whilst being guided by their professional advice. Elliot , James and Jemima have all been extremely helpful, friendly and professional. I used Ocean two years ago to find tenants.The tenants they found were perfect. They have just found me new tenants who also appear to be perfect. Many thanks. I can definitely say that I would use Ocean again. My house was re-rented within days . Thank you
Michele · 3 February 2024
★★★★★ 5/5
GoogleReally quick and efficient service from Ocean - our house viewing was set up really quickly, and we were able to view at a time that worked for us. We were also able to book a second viewing, after paying our holding fee.
Our agent was really friendly, professional and responsive. Everything has been clear and communication has been consistent
Emily · 11 December 2020
★★★★★ 5/5
TrustpilotExceptional team
Exceptional team, professional, efficient and really supportive. Can’t rate them highly enough.
Tina · 11 May 2026
★★★★★ 5/5
TrustpilotWould highly recommend Ocean
The staff were very friendly, polite and helpful from the onset. Guiding and supporting us through the sell of our property, answering any questions and keeping in touch throughout the process. Equally the team of solicitors were very good, updating and explaining everything we needed to do, nothing was too much trouble and we have also used them for buying our new property. The whole experience has been relatively stress free, everything went smoothly and we would definitely use again should the need arise. We would 100% highly recommend Ocean to anyone wishing to buy or sell their property.
Tracy · 28 January 2024
★★★★★ 5/5
TrustpilotExcellent local letting agent
Excellent local letting agent, a pleasure dealing with them throughout the process. Alun and Lily were very helpful and always very quick to reply!
G · 2 July 2024
★★★★★ 5/5
TrustpilotI found everyone in the office very…
I found everyone in the office very helpful. In my situation of a parents family home being sold and therefore being a very sensitive time the staff were very patient, understanding and extremely helpful, especially Tanya.
S · 26 October 2023
★★★★★ 5/5
GoogleThe Ocean Southville team are brilliant. I have used their services for over thirteen years now and would not use any other lettings agent. They are professional, clear, warm and have a deep understanding of the lettings business and the local market. Always available with helpful advice or clarifications, they have helped me stay on top of the requirements as a landlord and always found really good tenants. They are as even handed with potential tenants too, to making them honest and transparent brokers. I could not recommend them highly enough for landlord or tenants.
Philip · 26 January 2024
★★★★★ 5/5
GoogleWe only have good things to say about Ocean Estate Agents. Jamie has been dealing with letting our house and the process has been extremely well managed. He has always been happy to answer any questions, simplified the steps and offered an extremely professional service. Would definitely recommend.
James · 23 October 2022
★★★★★ 5/5
TrustpilotCan recommend
Good service, good advice, good communication, Lauren was diligent on making sure that the process kept moving ahead.
Julian · 9 October 2024
★★★★★ 5/5
GoogleVery efficient and friendly service. Helped us sort all documents and pick up the keys, without any stress, within a week or two. Shout out to Jamie and Alex for their help.
Cheers!
Taylor and Emily
Taylor · 23 October 2023
★★★★★ 5/5
TrustpilotEstate Agents who care
Adam, Julie and the team were fantastic. They were supportive, very communicative and did everything they could to ensure the best sale for us. They were always willing to answer questions and give guidance when asked.
Patricia · 21 October 2023
★★★★★ 5/5
TrustpilotGreat service all round
Great service all round. Constantly kept in touch to let us know what was going on and got the job do efficiently and in a timely manner.
Mr · 1 May 2024
★★★★★ 5/5
TrustpilotGreat experience overall (both buying…
Great experience overall (both buying and letting out), teams at various branches are very helpful. Thanks Vandross, Jemima, James and the rest of team Ocean.
Leonard · 7 June 2024
★★★★★ 5/5
TrustpilotQuality service - thanks Beth!
As an ‘absent’ landlord, I have been very impressed with the quality of service from Oceans - and my particular thanks to Beth Jenkins for keeping me up to date with everything and her speed in replies and resolving a few queries arising from an interim report. Couldn’t have asked for more!
Rich · 12 April 2022
★★★★★ 5/5
TrustpilotNeil and Ocean Finance are brilliant
Neil and Ocean are brilliant, quick but thorough. Neil is so knowledgeable and just tells you how it is, no nonsense. Neil’s team are proactive and have saved/earned us a lot of money over the years.
Marnie · 14 October 2023
★★★★★ 5/5
TrustpilotI have used Ocean Estate Agents as… Landlord
I have used Ocean Estate Agents as letting agents for over 13 years. Every single member of the team I have worked with has been fantastic. They are clear, honest, transparent and professional. They have a deep understanding of lettings from both the landlord and tenant perspective. Their professionalism comes across in their interactions with both groups. They have given very helpful advice, gone the extra mile to clarify issues, and ensure I am up-date on legislation and requirements of landlord. I cannot praise them enough and would recommend them without reservation.
Philip · 15 January 2024
★★★★★ 5/5
GoogleThank you Jamie for helping my friend and I secure a flat! Jamie was very friendly when I met him to view the flat, despite him having a day jam packed full of viewings. Jamie responded extremely swiftly with the good news and we’re really happy to have the ball rolling. Would recommend the team!
Neve · 23 October 2021
★★★★★ 5/5
TrustpilotGreat service kept us informed all the…
Great service kept us informed all the way through our sale.
Carolyn · 13 May 2026
★★★★★ 5/5
TrustpilotFrom start to finish you guys have been…
From start to finish you guys have been great. Speak shoutout to Oliwia for all her hard work. Thanks for being so attentive and quick.
Customer · 4 June 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
