Trusted Agent profile · Bristol, City of
★★★★★
1,777 reviews across 3 platforms
The Plaza, 275 North Street, Southville, Bristol, BS3 1JN, Bristol, City of, BS3 1JN
Part of Ocean, see every office.
Ocean's office in Bristol, City of, at The Plaza, is rated 4.8 out of 5 across 1,777 reviews on three platforms, including 322 Google reviews rated 4.9.
322
Reviews on Google
This office
20
Reviews on Facebook
Business-wide
1,435
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Ocean Southville hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bristol, City of.
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
5/5
TrustpilotOutstanding Conveyancing Service
We would not hesitate in recommending Ocean Property Lawyers to any person seeking conveyancing.The service at every stage was excellent. We were always kept informed despite there being a few problems which Claire resolved swiftly, efficiently and professionally: and was always available to answer our concerns.Claire is the very best - approachable and friendly.A massive thank you.Anne and Tom Paine
5/5
TrustpilotFound a new place few days after…
Found a new place few days after searching. Jack was such a great help with quick and simple communication. He provided very professional and excellent service. Will gladly use their services again in the future.
5/5
TrustpilotGreat!
Charlie and the team at Ocean have been great from start to finish! Have made the journey for me and my partner very easy and enjoyable. Far better than anyone else within the area!!
5/5
GoogleTommy has been really quick with his responses and offered information with no hesitation making the moving in process easy. Overall Ocean Lettings has been extremely accommodating in comparison to other lettings agents I have used in the past. Would recommend their services. Jamie also very helpful.
5/5
TrustpilotGreat service
Very professional and competent. The whole letting process was smooth and worry-free.
5/5
TrustpilotGood communication
Good communication, very efficient and made the sale process go smoothly.
5/5
TrustpilotAll team were great
All team were great. Kept me updated fully. After each viewing I got updated. When it comes to actual offering there were very efficient to cross the messages back and forth.
5/5
TrustpilotGood for rental
I worked with Lily and Naomi and they were really helpful from the moment of making enquiry. They helped and supported us though all application process and now we have the keys. Highly recommend, they are great!
5/5
GoogleMe and my boyfriend are looking for a place to start a new chapter and they are helping us to do it
1/5
TrustpilotWillowbrook office
Willowbrook office. Absolutely awful experience from start to finish. We did not know anything about the people viewing the house as all done by text message, complete lack of communication. Rude and unprofessional, especially the manager Stefano who was also very arrogant. Brought my wife to tears. Not willing to work with us in getting the best price for our house and just want a quick sale. Avoid them at all costs.
Update: 2/10/23Upon further review of the extensive case notes and interviewing each team member regarding this matter. We unreservedly refute all claims of poor service. It should be made clear that Ocean Estate Agents were the 4th local agent instructed by you. We achieved a good level of viewings and an offer to purchase, which was accepted and subsequently rejected by you. It is very apparent that our team made every effort to provide the same high standards of service and client care for which they have become known locally as market leaders. It is also very clear that our team endured unprecedented levels of unacceptable comments, insults, and insinuations causing high levels of stress for some team members. For this reason, the decision was made by Ocean Estate Agents to dis-instruct ourselves from the sale of your property. We sincerely wish you a successful sale with your next chosen agents.Ocean 29/9/23We are sorry to hear that you were not satisfied with our service. This is disappointing and very surprising to us, as we have received many positive reviews from our clients on Trust Pilot, not least for this office and team.We are an independent agent with 40 years, and we always strive to provide a positive moving experience for our customers, as we know how stressful it can be. We are very proud of our reputation and our customer satisfaction.We take your comments very seriously, a Sales Director will conduct a thorough investigation. We would like to hear more details from you personally and we will contact you as soon as possible.Ocean
5/5
TrustpilotSwift Response to finding suitable tenants…
Response to finding suitable tenants was very swift and Jemima was very keen to give us plenty of information. We preferred a couple to come in and chose one of the first few who meet the required refernces.As previously, pleased with the service
5/5
TrustpilotOcean is truly world class
Ocean is truly world class. Communications were clear and the staff was always on top of everything. very easy to reach them and their service did not fail. Special mention for William Jenkins for providing such a great experience with Ocean. If we ever have a room to let, we just might approach Ocean as our first choice.
5/5
FacebookOcean is truly world class. Communications were clear and the staff was always on top of everything. very easy to reach them and their service did not fail. Special mention for William Jenkins for providing such a great experience with Ocean. If we ever have a room to let, we just might approach Ocean as our first choice.
5/5
Trustpilot5*. We would never use anyone else.
We have used Southville Conveyancing to buy and sell a number of properties over the years. Lily and her team are fantastic and we would never use anyone else. They keep you up to date on everything that's going on, and they are super helpful, competent, speedy, and efficient. What more could you ask for?
5/5
TrustpilotSale and Purchase
I recently used Ocean property lawyers to sell one property while buying another. There were complexities to the cases and tight deadlines on both. The team worked tirelessly and always went the extra mile to get the deals over the line. I’m very grateful to them all - a big thank you Georgia, Stephanie, Karma and Ella!
5/5
TrustpilotOcean Lettings Dept
Ocean have taken on marketing our apartment and have done a great job. We have had numerous applicants who are all suitable. We have various levels of management to chose from. Everyone we have dealt with in the Lettings Dept have been very helpful, especially Abu, who has dealt with our enquiries courteously and efficiently. Nothing has been too much trouble for him.
5/5
TrustpilotVery impressed
Very impressed with the excellent service we received from Ocean. I initially spoke to Melissa who was very helpful and knowledgable. Will was then our main point of contact for lettings who was also extremely helpful and was able to secure us a tenant within a matter or days. I would highly recommend Ocean.
5/5
Trustpilot7 star service
From the get go, Ocean were amazing. They were organised, speedy and great with communication. When things got stuck or difficult they were extremely supportive and ensured that deadlines were met smoothly. Would happily use them again.
5/5
TrustpilotRe-mortgage
Had my re-mortgage done and thanks to Richard and team at Ocean, they are more than good. Prompt replies to any query, and easy process. Thanks very much for your help during these stressful remortgage times. Wish you all the best and a Happy New Year 2024 to all your team.
5/5
GoogleA massive thank you to Georgia. A for her help with finding us a flat that is perfect for myself and my partner. She was a brilliant advocate for us and we couldn't have done it without her. After months of looking for a flat she really made it her mission to help us find somewhere and we are very happy to start our new adventure.
5/5
GoogleWe had a great experience finding our rental property with Ocean lettings. They were very accommodating to us when booking a viewing, and processed our application quickly making sure we had all the necessary information. Will has been great at keeping us in the loop throughout, and we would really recommend this estate agent.
5/5
Trustpilothighly recommend!
Maddie & Ashleigh were absolutely exceptional in the sale and purchase of our homes! They made the whole process manageable and less stressful. They were helpful, attentive, professional and always on hand to answer any questions we had.
5/5
GoogleVery informative and explained all aspects of how the process at this early stage would work
5/5
GoogleGreat service! Everything was done and set on point and everyone is very efficient in their work and response times. Especially Tommy who dealt with us personally, was very professional and polite and made the whole process so easy! Credit to the team for sure!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Ocean Southville hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bristol, City of.
