Trusted Agent profile · Bristol, City of
★★★★★
1,608 reviews across 3 platforms
14-16 High Street, Bristol, BS11 0DP, Bristol, City of, BS11 0DP
Ocean's office in Bristol, City of, at 14-16 High Street, is rated 4.8 out of 5 across 1,608 reviews on three platforms, including 127 Google reviews rated 4.9.
127
Reviews on Google
This office
10
Reviews on Facebook
Business-wide
1,471
Reviews on Trustpilot
Business-wide
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
3/5
TrustpilotOverall good.
Elizabeth was great at communicating progression. I never met her but her emails were efficient and prompt. Viewings..A little more respect of the house would be appreciated, footprints etc. Admittedly the property was empty and needed an overhaul but it was an emotional attachment and home.Overall a good outcome, and would use again if needed.
5/5
TrustpilotGreat experience
I was lucky to benefit from high quality support from Tommy. He was able to listen, be responsive and support throughout the process. In my opinion, these are essential qualities to be able to apprehend the move into a new home with complete peace of mind. Thank you so much Tommy!
5/5
TrustpilotSadie from Ocean Shirehampton is a…
Sadie from Ocean Shirehampton is a wonderful person. Very helpful and friendly. My mortgage advisor disappeared and it was Saidie who walked me through the whole process step by step. I can't express in words how grateful I am to her.Sadie, Thank you so much
5/5
TrustpilotJames and Jemima always do a good job…
James and Jemima always do a good job looking after us and have done for 9 years now.
4/5
TrustpilotGood support throughout the buying…
Good support throughout the buying process, clarified doubts promptly, updated the entire process on time. Good dealing with customer and particularly liked the way you giving consideration of our minute requirements and opportunity to revisit our needs.
2/5
TrustpilotPoor communication & constant errors
We used ocean estate agents and solicitors for the purchase of our flat in Bristol. We would not recommend them at all. We were assured that by using ocean solicitors communication would be easier but if anything it was a hindrance as they played each other off against themselves, with us in the middle. About 80% of documents we received had errors in, including our names (several times), purchase price, amounts owed etc. We never got an update without chasing and important documents weren’t shared with us unless we asked to see them.We were given incorrect information by the estate agents upon our initial viewing, which was then repeatedly confirmed by them despite legal documents stating otherwise. This had a big impact on the buying process from our side.Our experience was one of poor communication, constant mistakes and lack of professionalism.
Thank you for sharing your feedback with us. We’re sorry to hear that your experience with our team didn’t meet your expectations. While negative reviews are rare, we take them very seriously and use them to improve our services.After reviewing your file, we found that there were two minor typographical errors in the documents we provided. These errors were quickly corrected once they were brought to our attention. We also made sure that any balance due was confirmed well before the completion deadline, so that the transaction could be completed on time. However, we apologize if there was any miscommunication on our part.Our records show that we maintained frequent contact with you through email, phone calls, and updates via our online case tracking service, Hoowla. whilst we are therefore surprised by your comments, we are sorry if you feel that the level of communication wasn’t sufficient. The information we passed on to you from the seller via the state agents was given in good faith and verified during the legal process to ensure transparency.Providing excellent customer service is our top priority, and we take your feedback seriously. Once again, thank you for your feedback. We hope that you’ll enjoy your new home and wish you all the best.Ocean Property Lawyers
5/5
TrustpilotProfessional and supportive.
Ocean estate agents have been brilliant at every stage of a complicated purchase. Melissa Bell and the team in the Westbury office have been amazing in looking after the process in a very professional and supportive way: always accessible, patient, friendly and encouraging. Excellent communication skills go a long way. Thank you.
5/5
TrustpilotIncredible
Tracey and Simon are both incredibly knowledgable and supportive especially on complex topics like mortgages and finances. Simon had multiple online calls with us to talk us through the process and what we should expect. Tracey was amazing at supporting us after we submitted our application.
5/5
Trustpilot5* Service Start to Completion.
I have recently purchased my first property. Kelly and her team have been phenomenal throughout the whole process. At a very stressful time, I have felt totally supported throughout and couldn't have asked for better communication. They have managed to complete in just 9 weeks, which has been fantastic. I have already recommended to others and look forward to using them again in the future.
5/5
GoogleSadie was very helpful and communicative, and chased up things for us
5/5
TrustpilotScott and his team are a great bunch…
Scott and his team are a great bunch and will always go out of their way to help. Highly recommend!
5/5
TrustpilotI had a great experience with Ocean…
I had a great experience with Ocean Letting for finding my flat. William was very nice, very responsive to emails and always keen to answer my numerous questions about the specifics of renting in the UK. Thank you very much!
5/5
TrustpilotUsed ocean for letting my property
Used ocean for letting my property Found them very professional and friendly. All relevant paperwork etc properly done and a well managed process for both new tenant and myself as landlord. Will Jenkins was the focal point and was helpful and friendly
5/5
TrustpilotFriendly, responsive & approachable
Simon was quick to respond and friendly in his approach while supporting us with our house purchase. He worked to get us the best mortgage rates throughout the process, even applying for new products so that we always had the best rates. We really felt like he was on our side. We’ve recommended Simon to friends since this, and would recommend again.
3/5
TrustpilotOk service could be better.
Service when picking up keys was not very welcoming. Asked in a very blunt way if I had the cash for appliances we were buying. Was not very friendly at this point. There was no congrats in buying the property. (Didn't feel special). At the start they were very friendly, but did not like the end when picking up the keys.
5/5
TrustpilotProcess were very smooth and…
Process were very smooth and coordinator William Jenkins is very friendly
5/5
TrustpilotJamie Ashford was extremely helpful and…
Jamie Ashford was extremely helpful and made the whole process easy
5/5
TrustpilotAmazing service, highly recommend!
We've had an overall great experience with Ocean! We purchased our house through them a few years ago and again for the sale this year. Tom Windaybank and Jenny Green were really helpful and kept up updated throughout the entire process.
5/5
TrustpilotWe found dealing with Jasmin Turkcelik…
We found dealing with Jasmin Turkcelik a great experience. She was informative and knowledgeable with any queries we had, and she kept us up to date with progress throughout the application. Would highly recommend!
5/5
FacebookI would like to express my appreciation for the exceptional service provided by William Jenkins during my apartment search. His dedicated and enthusiastic approach made a significant impression on me. William gave me views for several suitable properties that met my criteria. Thanks to his guidance and expertise, I was able to find my ideal place. His professionalism and responsiveness throughout the process were remarkable. I am grateful for his assistance and would highly recommend his services to anyone looking for rental accommodation. Thank you, William, for making this experience so smooth and successful!
5/5
GoogleGreat service from the team at Ocean in Shirehampton. Thanks for all of your help and support. (From original purchase in 2003, to completion of sale this month June 2026) x
5/5
TrustpilotVery helpful and quick
Ocean Lettings was very easy and quick to reach. Very please with Jack Evans as he was very kind and helpful sorting out my let. I had couple of bad experiences previously with letting agencies but I’m very pleased with Ocean. Highly recommend!
5/5
TrustpilotThank you Ocean especially Tommy for…
Thank you Ocean especially Tommy for making my moving process to Bristol as easy as possible. A relaxed and friendly manner and professional at the same time.Quick communication, painless process, Thank you Tommy!I can highly recommend it to everyone who is looking for a rental property!
5/5
TrustpilotGood knowledge of business
The contact from email to face to face was professional, friendly and re-assuring
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