5/5
TrustpilotAmelia was very Prompt,professional and…
Amelia was very Prompt,professional and helpful in dealing with my rental
Trusted Agent profile · Bristol, City of
Ocean Land & New Homes reviews in Bristol, City of
★★★★★
1,859 reviews across 3 platforms
187 - 189 Whiteladies Road, Clifton, Bristol, BS8 2RY, Bristol, City of, BS8 2RY
Part of Ocean, see every office.
Ocean's office in Bristol, City of, at 187 - 189 Whiteladies Road, is rated 4.8 out of 5 across 1,859 reviews on three platforms, including 353 Google reviews rated 4.8.
353
Reviews on Google
This office
20
Reviews on Facebook
Business-wide
1,486
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotOcean manages the rental of the flat I bought from them
I bought a small flat in Cotham from Ocean 14 years ago and then hired them for to manage the rental. Ocean was great when buying the property. In terms of management I give Megan 5 stars. She is responsible, quick and really excellent--the best I've experienced in rental management in all these years.
5/5
TrustpilotWe can’t thank the team at ocean…
We can’t thank the team at ocean westbury on trym enough for selling our house for us .Steve you were brilliant , Mike who carried out the viewings and Move manager Mel who was always at the end of the phone when we had a query etc or needed advice.Very professional and would highly recommend.Also the ocean property lawyers who were so efficient.
1/5
TrustpilotStay away if you're a buyer or tenant
This is the worst company I ever dealt with through selling property. Extremely unprofessional, disrespectful, and clueless. Stay away from them if you're a seller or tenant.
Agent replied · 27 October 2024
At present, we don’t have any live record of J Thomas selling a property through our offices. It’s possible that you’re a tenant in a property that we’re selling for your landlord.As the largest independent agent in Bristol for the past 40 years, Ocean takes pride in prioritising a positive experience for all our customers, whether they’re direct or indirect.We are sure that the manager of your local office would be more than willing to address any concerns you might have. However, you’re also welcome to reach out to us at customercare@oceanhome.co.uk. Please provide details about the property in question so we can address any potential issues. At this point, we respectfully refute all of your comments and implications. Please see the thousands of positive reviews here on Trust Pilot for further evidence of our commitment to customer care. Regards, Ocean
5/5
GoogleVery Good experience with Ocean. Consistent and clear communication, very helpful when dealing with issues with solicitor. I would recommend Ocean Estate Agents. My move manager was Nicola Lloyd who was helpful and communicative throughout.
5/5
FacebookWhen deciding to rent our home, Will Jenkins provided exceptional service from right off. He’s friendly, professional and responds quickly to all questions. Couldn’t recommend enough - thank you!
5/5
GoogleI have been with Ocean about ten years now, and alwazys had great service finding good tenants and managing my flat, as I had to move away from Bristol due to work. My apartment is in good hands with them. The flat has never stood empty, and they have been great at finding friednly and reliable tenants!
5/5
TrustpilotHad a great experience with Oceans…
Had a great experience with Oceans Estate Agents especially they are local of Bradley Stoke, Bristol. They have always been very thorough, approachable and professional and always provided very helpful guidance and advice especially I was a first time buyer and almost knew nothing about the whole process. Highly recommended.
5/5
TrustpilotAppreciation to Phaedra King and Ocean
Got an amazing service from Phaedra King working at Ocean. She was able to help me secure a booking to view a property in a short time frame and gave me all necessary advise and support to move into the property all in just over 2 weeks. Very thankful for her assistance along with her team.
5/5
TrustpilotEverything made simple
The Ocean team did a fantastic job of keeping me in the loop and supported during a buyout process. Dimitri and Tracey in particular were a great help and are a credit to their team. I've had such a good experience with Ocean that I'd use them again in future, and recommend them to others.
5/5
TrustpilotVery professional service
Very professional service. Quick and efficient. Thank you Phaedra.
5/5
GoogleLily at Ocean has made the whole process as smooth and as stress free as I think the process of letting can be. With regular communication and updates, we have felt in control and up to date. Made the whole process pain free!
5/5
TrustpilotThank you thank you thank you
Thank you thank you thank you. Such a prefect easy moving experience, right from the start valuation, photos, marketing, sales agreement, management of the sale, conveyancing, exchange, and completion. The whole thing was brilliant. Great team
5/5
TrustpilotLily at Ocean has made the whole…
Lily at Ocean has made the whole process as smooth and as stress free as I think the process of letting can be. With regular communication and updates, we have felt in control and up to date. Made the whole process pain free!
5/5
TrustpilotGreat team work .. thankyou
All the team were excellent . Evie coordinated everything so efficiently. One thing I noticed was that everyone had a working knowledge of all the Lettings so if the person I wanted to speak to was busy the others were in a position to give helpful advice.
5/5
TrustpilotWould recommend!
This is the third time we have obtained a mortgage through the Ocean Finance team. We have always found them to be responsive, knowledgeable & helpful - they sorted our mortgage quickly and chased up the lender on our behalf. Would recommend and will continue to utilise the service.
1/5
TrustpilotZero verbal communication from officers…
Zero verbal communication from officers handling transaction. Very Poor customer service!
Agent replied · 27 October 2024
Thank you for your feedback. We are disappointed to hear that you were not satisfied due to the lack of verbal communication during your purchase. Upon reviewing our records, we noted numerous email correspondences between you and our team throughout the transaction, along with your regularly updated personal case portal available for 24/7 review. However, we understand that you may not have always been able to speak with the conveyancer over the phone. Due to the high volume of calls we receive daily, we cannot always guarantee immediate access to the person handling your matter unless a specific time is arranged. Nevertheless, our team is always available to take calls and assist where possible.We did however exchange contracts within 10 weeks from receiving the contract pack, well within the average time to exchange contracts in the UK 2024. This time frame included some delays caused by issues with a third-party management company, which were beyond our control.We would be happy to discuss any specifics regarding your experience further. Please let us know if you would like to arrange a time for a call.Regards, Ocean
5/5
TrustpilotThank You Ocean Estate Agents!
We recently used Ocean Estate Agents to sell our property in Montpelier, Bristol. The whole experience from start to finish was totally smooth and stress free. The team were freindly, supportive and offered wise advice and guidance. If anyone is looking for an estate agent to sell, or buy, a property in Bristol, I would recommend Ocean without any hesitation.
5/5
GoogleRecently got a new flat through Ocean lettings, we have had amazing service from Lily from start to finish. She provided a very thorough and friendly viewing of the flat, and she was super responsive and helpful with answering all of our questions! Would highly recommend.
5/5
TrustpilotBrilliant customer service
Brilliant customer service. They made my mortgage application process as stress free as possible and would regularly check for the best rates in the market during my conveyancing process. I would definitely use them again.
5/5
TrustpilotHighly recommend
From start to finish they constantly kept us updated throughout our moving experience. We would highly recommend.
5/5
TrustpilotMe and my friends were shown round a…
Me and my friends were shown round a student property by Abu, and he was so helpful in answering any questions we had regarding bills and replacing utilities. He was extremely friendly and professional and when we wanted to offer on the property, he got all the details sorted in 24h. Thank you!
5/5
TrustpilotStress-free
I'd just like to thank Ocean and our landlord for giving us such a pleasant tenancy throughout this year. Ocean have been very prompt and easy to work with.The landlord has been very understanding and eager to help. I'm sure that he will continue to be successful in the future with such an attitude!So, a big thank you from all of us!
5/5
TrustpilotGreat company!
Working with this company has been really easy and Abu has been very friendly and supportive
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