Trusted Agent profile · Bristol, City of
★★★★★
1,859 reviews across 3 platforms
187 - 189 Whiteladies Road, Clifton, Bristol, BS8 2RY, Bristol, City of, BS8 2RY
Part of Ocean, see every office.
Ocean's office in Bristol, City of, at 187 - 189 Whiteladies Road, is rated 4.8 out of 5 across 1,859 reviews on three platforms, including 353 Google reviews rated 4.8.
353
Reviews on Google
This office
20
Reviews on Facebook
Business-wide
1,486
Reviews on Trustpilot
Business-wide
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
5/5
TrustpilotWe recently had the pleasure of working…
We recently had the pleasure of working with Amelia from Ocean Estate, and we couldn't be happier with the service provided. A very friendly agent who demonstrated exceptional professionalism, and a genuine dedication to helping us get an apartment. She made the entire process smooth , and we highly recommend her and the agency for anyone in need of real estate assistance. Thank you!
5/5
TrustpilotGreat Service
Honest and efficient service from Luigi and his team
1/5
TrustpilotHorrendous experience
I’ve spent a decade in rented accommodation, and this was by far the worst experience. It was stressful, unsupportive, totally unsympathetic, and I was completely powerless. No tenant should ever feel this way.
We are sorry for the delay in our response, we have been trying to find out which tenancy you are referring to over the weekend. We have not been able to do so and therefore we cannot comment fully.We are Bristol's leading independent agency and we manage thousands of properties across the city. We always aim to provide a positive, stress free experience for both landlords and tenants, as our many positive reviews on Trust Pilot do show. We are therefore concerned about your feedback, our proeprty management would like to investigate it further. Please contact customercare@oceanhome.co.uk with your property and tenancy details, and our Lettings Director will look into your case.Best regards, Ocean
5/5
TrustpilotExcellent service
Excellent service, both on marketing our properties and the sales progression
5/5
TrustpilotMe and my partner recently bought our…
Me and my partner recently bought our first house together. Although completion took longer than anticipated, our conveyancer Ella did everything possible to get it through in time before our mortgage offer expired. Everyone was really kind to us, even when we did get a little flustered at times. Would use them again in a heartbeat. 😊
5/5
TrustpilotOcean Estate Agent, Whiteladies
Would highly recommend Ocean who have helped us complete on a flat sale. Cleo and Andrew in particular were great; friendly, always there for queries and support to keep the chain moving. They helped make the move process that little bit less stressful! Thank you :)
5/5
TrustpilotOcean contacted us to discuss our…
Ocean contacted us to discuss our remortgage and we couldn’t have asked for a better experience! As this was the first time we had remortgaged we had little knowledge but Ocean were always available on the phone or by email to answer any questions, no matter how small. Victoria and Tracey have kept us updated the entire time and have been so professional. We can’t thank and recommend them enough.
1/5
TrustpilotCheap, but basic service
The sales process management process was poor. The sale was complex and I had to intervene and manage the process myself to secure completion.
We appreciate your feedback; however, the complexity of this particular sale, due to legal intricacies, placed several aspects beyond our control. Please be assured your Move Manager made every effort to expedite matters but had very limited control of these particular legal issues. Our review of the case file notes including all communications supports this. The pursuit of the EWS1 certificate, alongside adherence to BSA regulations, necessitated a great deal of additional conveyancing resulting in delays.Please note that your solicitor, being directly accountable to you as their client, may have provided more prompt responses than their communications with Ocean Estate Agents. We hope your onward move has been positive.Regards, Ocean
5/5
TrustpilotLetting our flat
Slick and smooth service from Alun and the team letting out our flat - highly recommend!
5/5
GoogleNeil and Tracey from oceans mortgage/finance team were so helpful and friendly, thanks both!
5/5
TrustpilotSelling our home was something new to…
Selling our home was something new to us but the team in westbury made this simple and easy to understand. They were proactive with getting viewings booked in and have a good system to allow you to track these. They were great with updating us throughout. I would highly recommend. Thank you.
5/5
TrustpilotAbu was really helpful in helping us…
Abu was really helpful in helping us find our first house! Thank you:)
5/5
TrustpilotGreat service
I recently had the pleasure of working with Ocean Property Lawyers, and I must say, my experience was outstanding. From the initial consultation to the closing of the deal, the team provided top-tier legal services tailored specifically to property matters.
5/5
TrustpilotOlivia Staynings and her team were very…
Olivia Staynings and her team were very efficient and responsive throughout the sale of my flat. I highly recommend using Ocean.
1/5
TrustpilotEmbarrassing company
Embarrassing that a company can't even respond to multiple emails or pick up the phone for multiple days to a customer. Shame.
Yes, that wouldn't be good. Perhaps you wouldn't mind letting us know what service (sales, lettings, mortgages or conveyancing) you are hoping to speak to. And ideally what office in particular? Feel free to let us know via customercare@oceanhome.co.uk a Director will investigate as soon as possible. In the meantime please accept our apologies, Regards Ocean
5/5
GoogleTrying to find a nice place to rent in Bristol ourselves has been a pretty gruelling time - it would have been much quicker and easier if we'd just called Ocean in the first place! Just when we were giving up hope we phoned Ocean, and Will Jenkins found us a lovely place at a fair price, in a great area, that hadn't even come onto the market yet. Within a week we were in the final stages of agreeing the tenancy. I'd recommend Ocean to anyone; extremely professional and efficient, with great communication from Will and the rest of the team throughout. If you want to save yourself weeks of desperately scrolling through the lettings sites only to be met with a series of disappointments, call Ocean instead.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotGood manners
Good manners, helpful staff and quick responses. Especially William Jenkins.
5/5
GoogleA very pleasant experience! Only took 4days From the time I sent my query to viewing to secure the place. Very speedy and good at responding phone call. shout out to agent William Jenkins who coordinated the whole thing for me. Appreciate it.
5/5
TrustpilotReally happy with the service at Ocean…
Really happy with the service at Ocean Estate agents Bradley Stoke. They gave us an honest appraisal of the market, found us a good proceedable buyer quickly and progressed the sale with excellent communication throughout. I was an estate agent so do know the industry. Would definitely recommend Ocean if you are thinking of selling your property.
5/5
TrustpilotWould recommend them highly
Laura, Gemma, and the rest of the team were thoroughly professional in handling our property purchase. They kept us updated at regular intervals and were very organised. Negotiating a favourable deal with the opposite solicitor may not be their best suite, they offer a high-quality conveyancing service nonetheless.
5/5
GoogleWilliam Jenkins Marla has made the transition of moving into a new home stress free. I really appreciated their dedication in ensuring the process is efficient. Truly left an impression on me towards Oceans, I'm always going to be coming back if there's ever any future house moves or sales.
5/5
GoogleWe have used a lot of estate agents while looking for somewhere to move but Ocean letting has by far been the best one in Bristol. They have kept us update throughout the whole process. We had the pleasure of working with Molly who was amazing and helped us with any issues or questions we had, she really made the experience a lot less stressful for us. If your a younger couple looking to find somewhere then i would highly recommend using Ocean as they did everything they could to help us find somewhere unlike a lot of the other estate agents in Bristol who where very dismissive of our age. I'm sure every member of staff are as amazing as molly so no matter who you get it should be a simple and stress free process.
5/5
GoogleBoth Lily and Annabel have been brilliant! They've done an amazing job and asked the right questions to find out my needs in regards to what kind of property I was looking for along with my preferences (i.e. parking, location, etc.). They then communicated with me throughout my search, both of which were extensively searching into their portfolio and keeping me updated when the right property came about. Highly recommend Ocean Estate Agents and wish more people in the trade of lettings can be more like this fantastic duo. Thanks again girls and wish you the all the best!PositiveProfessionalism
5/5
GoogleExcellent service from start to finish. Dallas from Ocean helped us find our perfect home. We explained what we were looking for and our price range whilst on a viewing. The following morning Dallas excitedly called with news of what he thought was a perfect property based on our description of our needs. It turned out it was and we put an offer in straight away. Throughout the move process Mel our move manager has been excellent; chasing up solicitors and advising us of potential surveyors whenever we needed support. Her help ensured that the house sale was complete was before the change in stamp duty and for this we are very grateful. I could not recommend Ocean more. From start to finish the colleagues at Ocean were helpful, proactive and always offered fantastic customer service. Everything you would want from an estate agent.PositiveResponsiveness, Professionalism
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