5/5
TrustpilotGreat service all around
Great service all around, from marketing to conveyancy.
Trusted Agent profile · Bristol, City of
Ocean Land & New Homes reviews in Bristol, City of
★★★★★
1,859 reviews across 3 platforms
187 - 189 Whiteladies Road, Clifton, Bristol, BS8 2RY, Bristol, City of, BS8 2RY
Part of Ocean, see every office.
Ocean's office in Bristol, City of, at 187 - 189 Whiteladies Road, is rated 4.8 out of 5 across 1,859 reviews on three platforms, including 353 Google reviews rated 4.8.
353
Reviews on Google
This office
20
Reviews on Facebook
Business-wide
1,486
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
Trustpilot2/5
TrustpilotThey really don't care
My sale seemed to be passed around the office, nobody seemed to pay much interest. As a result, important information wasn't passed on to me as quickly as it should. The sale has now completed, but I haven't heard from Ocean since then. They really don't care.
Agent replied · 27 October 2024
Thank you for taking the time to give us your feedback. As an independent, family-owned estate agency with 40 years, we have always taken great pride in delivering the highest level of customer care. It is always disappointing to learn of negative experiences. Your case file has been thoroughly reviewed by our Sales Director, in consultation with the Sales Manager, negotiator and Move Manager, to ensure we learn from your comments. In terms of the team’s involvement, our specialist valuer, Clair, handed over the sale to your negotiator, Hal, as is usual. Once an offer was accepted, your Move Manager took charge, navigating the complex transaction to a successful conclusion. There were instances when communication was handled by your sales negotiator and office manager due to your Move Manager’s annual summer leave.We acknowledge that one email was not responded to within our standard working day policy, for which we apologise. However, our records indicate that a response was sent outside of working hours on the same day. We note that your buyers mortgage lender required a Deed of Variation for the lease. They requested multiple changes, causing delays. Rest assured, our sales team and lawyers did their utmost to expedite these issues.We value your feedback and assure you it has been taken seriously. We do however believe our team made every effort to deliver the best possible service. We hope your subsequent move has been a positive experience.Best regards, Ocean
5/5
GoogleEveryone I spoke to at the Agency was Incredibly friendly and helpful! Would most definitely recommend letting with Ocean.
5/5
TrustpilotProfessional and responsive mortgage broker
We used Ocean Mortgages to apply for our homebuyers mortgage. The whole process, led by Simon L. , has been professional, straightforward and timely. Simon got us a great rate on our mortgage and over the course of the process has been very responsive to ensure that we were getting the best deal available as lenders updated their available products. Would highly recommend!
5/5
TrustpilotWe have been very impressed from the…
We have been very impressed from the beginning. Everything was made so easy and we were kept up to date all the way through.
5/5
TrustpilotOur mortgage advisor
Our mortgage advisor, Luigi, was absolutely brilliant from the start to the end of the process. Luigi provided us with multiple mortgage value options to help us understand what we could afford and what was best for us going forward. Given the current environment of interest rates Luigi provided a lot of support and understanding as markets changed daily. Luigi responded to all our emails within 10 minutes and prepared different proposals very quickly for us. He helped reduce stress in a very anxiety provoking process which was amazing for us both. Our house purchase took just over 5 months and Luigi checked in with us every step of the way and ensured we were on the best rate possible throughout. Will definitely use Luigi in the future.
2/5
TrustpilotRude Branch Manager
A fairly pleasant experience, until the branch manager was involved. I have never been spoken to the way Jason Bunting spoke to me. As a solo, young female buyer, the experience was hard enough as it was. The poignant moment for me was when the tenants of the property I was purchasing weren’t informed properly that a valuer was coming round, and therefore didn’t let them in when they arrived, as they didn’t know who they were. The bank then tried to charge me a £150 no show fee. I rang Ocean to say that this shouldn’t be my fee to pay as they should have communicated that the valuer was coming round to the tenants properly. I then had Jason tell me to ‘remember he did me a favour’ when he cancelled viewings for me, after my offer £15,000 over asking price was accepted. After trying to argue with me, I asked to speak to someone else who could speak to me in a calmer tone, for him then to tell me ‘i’m in charge of this office, there is no one else to speak to’. I wish I had recorded this phone call, as I have never had someone speak to me like this. Disrespectful and disgusting behaviour from him, he tainted the whole experience for me, which is meant to be an exciting and happy time buying my first home.
5/5
TrustpilotChantelle was very professional
Chantelle was friendly, professional and polite. She turned up on time and was very knowledgeable. I would very much recommend!
3/5
TrustpilotRocky Service
Our overall experience with ocean was spoiled due to numerous hiccups throughout the process. Whilst I appreciate the market is tough/ the process is slow this seemed to encourage a lack of pro activity. Firstly, when we were taking viewings we stopped receiving email notifications of the appointments as they had updated their system. There had been a handful of viewings whilst we were not home and unaware of, this only came to light when we were home on a Saturday morning and the agent surprised us and let himself in with buyers. We went on at the advised price then were encouraged to take a 10% offer on the property quickly being advised it’s a good deal. I had to ask the agent to keep negotiating a few times until we got the price up (I assumed they would try and get the best price before encouraging us to accept). We had a slow conveyancing process which is impossible to find the causation of - however the progression team I did not feel understood the process. We would receive confused & confusing emails which we had to try and make sense of between us and our solicitor, which on several times turned out to be incorrect information from our agent. I would almost weekly contact the agent and ask them if they can please chase outstanding documents / information as they wouldn’t do this on their own accord. I would not hear from the agent and then have to phone through to another service to hear the progression team are away / not in the office / on annual leave for a week or so - so we’d been unknowingly chasing aimlessly. Near the end I felt we had to apply a lot of pressure and hard work to encourage the agent to help us get it through. Phoning anyone in the agency we had the details for to try and ask them to speak to our buyers solicitor etc as it was difficult to get hold of the people we needed to. We were luckily I had experience in the conveyancing process so I was able to help chase and push it forward - as I truly don’t feel like we would have completed if left solely with the agents. The housing market is tough which is the reason we employ estate agents and pay them large fees, to support us through this process. The lack of urgency, clarity and experience we had to deal with made this process much harder than it needed it be. We were a chain free seller selling to a first time buyer, this should have been fairly straight toward. If you are totally in the dark about the selling process or are in a rush, I would advise another agent. Just a note - Iona who covered some of the conveyancing team when they were away was extremely helpful during this period and we were very refreshed and grateful for her support. Secondly, the photographer hired to take our photos was very professional and did a really good job. Thanks to them.
5/5
TrustpilotBit of a rollercoaster but great…
Bit of a rollercoaster but great communications throughout.
5/5
TrustpilotGold Start for Kayla and Ocean
I am happy to recommend Ocean Lettings. Our main contact was Kayla who provided a professional service throughout and had a very positive attitude. This is the first time we've let our house out and Kayla has always been on hand to answer questions; all this during the many months it took to refurbish the property. Ocean found tenants within a couple of weeks and kept us informed of progress at all times. Gold star for Kayla and Ocean!
5/5
TrustpilotFriendly and supportive
Jemima has been excellent to communicate with and works hard behind the scenes to make sure my tenancies go smoothly. Always friendly and supportive to chat to.
5/5
TrustpilotGemma Gill was a pleasure to work with
Gemma Gill was a pleasure to work with, once again. We will contact ocean again for future work. Thank you.
5/5
TrustpilotMel was fantastic
Mel was fantastic. She kept us up to date and was always happy to help with any questions or guidance.
5/5
TrustpilotThanks to Chantelle, Wesand Abi, the move managers and Lisa and Megan it's the attention to details
Its my 3rd year with Letting in full management via Ocean.Why 5 stars "It's the attention to details" and "it's not just a sale"Examples are "A listening skill backing up lovely Architectual competency for Chantelle in Letting. An open and charasmistic viewing with Tenants by the Teams, great move in management and compliance and the added bonus of Chantelle designing a floor plan. Thank you Ocean and Chantelle has a good manager in Wes and a great day to day property manager in both Lisa and Megan. Who in turn have a great manager. The team are top's as the performance and attention to details matter.Name provided Landlord
5/5
TrustpilotTop Team at Ocean!
Really impressed with the great service by Lily, Sam, Abu and Josh, at Willow Brook, Bristol - who all co-ordinated spectacularly well to get our property deal over the line.Communication was fast and efficient, processing of documents was executed quickly, and the handover process was thorough, making us aware of all things relevant regarding the property and it's maintenance. Communication between ourselves and the home-owner was also facilitated extremely well. A very pleasant, experienced and co operative team who we will be delighted to do more business with in future
5/5
GoogleThis has been the most smooth and pleasant process of renting a place. I had my viewing with Will last Friday, he knows the property quite well and was able to answer all my questions. He offered to show me another similar property in the area which was helpful for comparison. Communication was very prompt with emails and phone calls. I feel at ease knowing that I’ll be renting through a reliable and lovely lettings agency. Definitely recommended!
4/5
TrustpilotWe got a nice experience with team…
We got a nice experience with team Ocean
5/5
TrustpilotGreat service always kept us updated.
5/5
GoogleI've been really impressed with the speed and professionalism demonstrated by Lily. I was also impressed with Amelia trying to sort everything out for me 20 minutes before she finished work for the day. This is a team that will go the extra mile for you, and for that I am extremely grateful. Thank you very much!
5/5
TrustpilotThank you.
I don't have enough time to explain the intricacies of our last 10 month ordeal but to say Luigi Lattuca & Tracey Green have been patient with us, is one of the most understated things ever!When my wife and I were losing our heads about every hurdle that seemed to be thrown at us with our mortgage process, both Luigi and Tracey remained a sea of calm and kept our head in the game the whole way.I genuinely can not recomend these guys enough, total heros and we wouldn't be home owners without them, getting a bit emotional while writting this.Thank you both so much.
5/5
TrustpilotGreat Service
Both Melissa and Mike were very helpful throughout our house purchase. Would recommend to others.
5/5
GoogleToday I had the experience of finding a house for rent with Okean. I was pleasantly surprised by the cooperation with Jack Evans. He figured out my search needs and was very attentive to all the details. I received a really effective and fantastic consultation and professional support. I can highly recommend this real estate agent if you want quality support throughout the process.
5/5
GoogleAmong the numerous agencies I contacted, Ocean was where I could get replies back pretty quickly, and scheduling the viewing was also easy with the confirmation texts. I was able to get enough information during viewing with the help of agent William Jenkins. He was kind and notified me with each process of renting very promptly. Thanks to Ocean, I was able to get a good house a lot quicker than expected.
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