Trusted Agent profile · Bristol, City of
★★★★★
1,358 reviews across 3 platforms
321 Wells Road, Bristol, BS4 2QB, Bristol, City of, BS4 2QB
Part of Ocean, see every office.
Ocean's office in Bristol, City of, at 321 Wells Road, is rated 4.8 out of 5 across 1,358 reviews on three platforms, including 108 Google reviews rated 5.0.
108
Reviews on Google
This office
10
Reviews on Facebook
Business-wide
1,240
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Ocean Knowle hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bristol, City of.
Ocean Bristol, City of won awards at EA Masters in two years, most recently 2025.
EA Masters winner in two years: 2025, 2022.
2025 1 Gold EA Masters 2025 winners
2022 1 Gold EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
Ocean Bristol, City of won awards at The British Property Awards in one year, most recently 2019.
British Property Awards winner in one year: 2019.
2019 1 Gold The British Property Awards 2019 winners
Source: The British Property Awards winners lists, as published, linked by year.
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
3/5
TrustpilotGood to start with
Ocean were very friendly and helpful to deal with in the beginning. They made us feel good about the property we were selling and we felt a good vibe from them right away, which is why we chose to sell our property with them. Once an offer was put in and accepted we started to feel that Ocean were more acting for the buyers rather than keeping our, or both of our, best interests in mind.
5/5
TrustpilotI highly recommend Ocean letting agency…
I highly recommend Ocean letting agency for people who are in search of rental house at Bristol. They were really helpful and understand the needs of people and help you accordingly as much as they could support. I can’t wait to say about Ms Amelia West, one of the staffs from Ocean , who is really an amazing person, very kind hearted and very helpful with our process. I wish all the agencies should have staffs like Amelia to improve their services in Uk. She is such an amazing person to come across in my life I say. I strongly recommend Ocean as first choice for housing search. All credit goes to Ms Amelia West. 5 stars is not enough for her service, she needs more than that. Ocean is lucky to have Ms Amelia West. 5 million stars to Ocean and Amelia
5/5
TrustpilotWe had a great time experience with…
We had a great time experience with Ocean estate agents in buying our first house. The process took a few months but we were very confident as we ever updated of everything timely. All the members of the team including the conveyance were very reassuring and kind.We couldn't think of a better experience than we have had.Thank you team, we really appreciate your work.
5/5
TrustpilotOcean Westbury
Mel (Move Manager) at Ocean in Westbury has been fantastic during my purchase, super helpful, kind, and responsive to any questions.
5/5
TrustpilotRemortgage
We remortgaged our house through Ocean financial services. The service we received from Victoria was second to none. She always provided us with impartial advice and was very patient with our change in circumstances- from potential sellers/buyers to a remortgage. The process was very smooth and we were always kept abreast of progress. Would highly recommend.
5/5
GoogleIncredible service and Curtis and Lauren looked after our purchase perfectly. We had had an awful experience with a different estate agent who positioned themselves as a ‘hipster’ trendy outfit, but ultimately their mission was to squeeze every penny out of every party. Not the case with Ocean and whilst we were apprehensive after being gazumped with that agency we need not have worried going with Ocean. Our experience with them was amazing and they clearly genuinely care about their clients, both our vendor and us as buyers. Thank you
5/5
TrustpilotVery efficient communications
Very efficient communications. We are always provided with up to date information and with very helpful recommendation. Thanks to Luigi's hard work, we were able to secure a good rates on our mortgage. Highly recommend!
2/5
TrustpilotThey really don't care
My sale seemed to be passed around the office, nobody seemed to pay much interest. As a result, important information wasn't passed on to me as quickly as it should. The sale has now completed, but I haven't heard from Ocean since then. They really don't care.
Thank you for taking the time to give us your feedback. As an independent, family-owned estate agency with 40 years, we have always taken great pride in delivering the highest level of customer care. It is always disappointing to learn of negative experiences. Your case file has been thoroughly reviewed by our Sales Director, in consultation with the Sales Manager, negotiator and Move Manager, to ensure we learn from your comments. In terms of the team’s involvement, our specialist valuer, Clair, handed over the sale to your negotiator, Hal, as is usual. Once an offer was accepted, your Move Manager took charge, navigating the complex transaction to a successful conclusion. There were instances when communication was handled by your sales negotiator and office manager due to your Move Manager’s annual summer leave.We acknowledge that one email was not responded to within our standard working day policy, for which we apologise. However, our records indicate that a response was sent outside of working hours on the same day. We note that your buyers mortgage lender required a Deed of Variation for the lease. They requested multiple changes, causing delays. Rest assured, our sales team and lawyers did their utmost to expedite these issues.We value your feedback and assure you it has been taken seriously. We do however believe our team made every effort to deliver the best possible service. We hope your subsequent move has been a positive experience.Best regards, Ocean
5/5
TrustpilotProfessional and responsive mortgage broker
We used Ocean Mortgages to apply for our homebuyers mortgage. The whole process, led by Simon L. , has been professional, straightforward and timely. Simon got us a great rate on our mortgage and over the course of the process has been very responsive to ensure that we were getting the best deal available as lenders updated their available products. Would highly recommend!
5/5
TrustpilotWe have been very impressed from the…
We have been very impressed from the beginning. Everything was made so easy and we were kept up to date all the way through.
5/5
TrustpilotBit of a rollercoaster but great…
Bit of a rollercoaster but great communications throughout.
5/5
TrustpilotOur mortgage advisor
Our mortgage advisor, Luigi, was absolutely brilliant from the start to the end of the process. Luigi provided us with multiple mortgage value options to help us understand what we could afford and what was best for us going forward. Given the current environment of interest rates Luigi provided a lot of support and understanding as markets changed daily. Luigi responded to all our emails within 10 minutes and prepared different proposals very quickly for us. He helped reduce stress in a very anxiety provoking process which was amazing for us both. Our house purchase took just over 5 months and Luigi checked in with us every step of the way and ensured we were on the best rate possible throughout. Will definitely use Luigi in the future.
5/5
TrustpilotChantelle was very professional
Chantelle was friendly, professional and polite. She turned up on time and was very knowledgeable. I would very much recommend!
2/5
TrustpilotRude Branch Manager
A fairly pleasant experience, until the branch manager was involved. I have never been spoken to the way Jason Bunting spoke to me. As a solo, young female buyer, the experience was hard enough as it was. The poignant moment for me was when the tenants of the property I was purchasing weren’t informed properly that a valuer was coming round, and therefore didn’t let them in when they arrived, as they didn’t know who they were. The bank then tried to charge me a £150 no show fee. I rang Ocean to say that this shouldn’t be my fee to pay as they should have communicated that the valuer was coming round to the tenants properly. I then had Jason tell me to ‘remember he did me a favour’ when he cancelled viewings for me, after my offer £15,000 over asking price was accepted. After trying to argue with me, I asked to speak to someone else who could speak to me in a calmer tone, for him then to tell me ‘i’m in charge of this office, there is no one else to speak to’. I wish I had recorded this phone call, as I have never had someone speak to me like this. Disrespectful and disgusting behaviour from him, he tainted the whole experience for me, which is meant to be an exciting and happy time buying my first home.
3/5
TrustpilotRocky Service
Our overall experience with ocean was spoiled due to numerous hiccups throughout the process. Whilst I appreciate the market is tough/ the process is slow this seemed to encourage a lack of pro activity. Firstly, when we were taking viewings we stopped receiving email notifications of the appointments as they had updated their system. There had been a handful of viewings whilst we were not home and unaware of, this only came to light when we were home on a Saturday morning and the agent surprised us and let himself in with buyers. We went on at the advised price then were encouraged to take a 10% offer on the property quickly being advised it’s a good deal. I had to ask the agent to keep negotiating a few times until we got the price up (I assumed they would try and get the best price before encouraging us to accept). We had a slow conveyancing process which is impossible to find the causation of - however the progression team I did not feel understood the process. We would receive confused & confusing emails which we had to try and make sense of between us and our solicitor, which on several times turned out to be incorrect information from our agent. I would almost weekly contact the agent and ask them if they can please chase outstanding documents / information as they wouldn’t do this on their own accord. I would not hear from the agent and then have to phone through to another service to hear the progression team are away / not in the office / on annual leave for a week or so - so we’d been unknowingly chasing aimlessly. Near the end I felt we had to apply a lot of pressure and hard work to encourage the agent to help us get it through. Phoning anyone in the agency we had the details for to try and ask them to speak to our buyers solicitor etc as it was difficult to get hold of the people we needed to. We were luckily I had experience in the conveyancing process so I was able to help chase and push it forward - as I truly don’t feel like we would have completed if left solely with the agents. The housing market is tough which is the reason we employ estate agents and pay them large fees, to support us through this process. The lack of urgency, clarity and experience we had to deal with made this process much harder than it needed it be. We were a chain free seller selling to a first time buyer, this should have been fairly straight toward. If you are totally in the dark about the selling process or are in a rush, I would advise another agent. Just a note - Iona who covered some of the conveyancing team when they were away was extremely helpful during this period and we were very refreshed and grateful for her support. Secondly, the photographer hired to take our photos was very professional and did a really good job. Thanks to them.
5/5
GoogleFrom the moment sales manager Tom automatically slipped his shoes off at the door, we were impressed! He had already done a lot of research about our house before coming to give us a valuation. He and the photographer took great care presenting our home to its full potential. I have since been grateful and impressed with Tom's quick thinking and professional attitude. Each member of the team that we have dealt with has been friendly and approachable and the communication has been super efficient and clear. Thank you so much team at Ocean Knowle.
5/5
TrustpilotGold Start for Kayla and Ocean
I am happy to recommend Ocean Lettings. Our main contact was Kayla who provided a professional service throughout and had a very positive attitude. This is the first time we've let our house out and Kayla has always been on hand to answer questions; all this during the many months it took to refurbish the property. Ocean found tenants within a couple of weeks and kept us informed of progress at all times. Gold star for Kayla and Ocean!
5/5
TrustpilotGemma Gill was a pleasure to work with
Gemma Gill was a pleasure to work with, once again. We will contact ocean again for future work. Thank you.
5/5
TrustpilotFriendly and supportive
Jemima has been excellent to communicate with and works hard behind the scenes to make sure my tenancies go smoothly. Always friendly and supportive to chat to.
5/5
TrustpilotMel was fantastic
Mel was fantastic. She kept us up to date and was always happy to help with any questions or guidance.
5/5
GoogleExcellent experience selling my property with Ocean (Knowle branch) Great communication and all matters dealt with swiftly. Special thanks to Lauren for all her help with making this a quick sale.
5/5
TrustpilotThanks to Chantelle, Wesand Abi, the move managers and Lisa and Megan it's the attention to details
Its my 3rd year with Letting in full management via Ocean.Why 5 stars "It's the attention to details" and "it's not just a sale"Examples are "A listening skill backing up lovely Architectual competency for Chantelle in Letting. An open and charasmistic viewing with Tenants by the Teams, great move in management and compliance and the added bonus of Chantelle designing a floor plan. Thank you Ocean and Chantelle has a good manager in Wes and a great day to day property manager in both Lisa and Megan. Who in turn have a great manager. The team are top's as the performance and attention to details matter.Name provided Landlord
5/5
TrustpilotTop Team at Ocean!
Really impressed with the great service by Lily, Sam, Abu and Josh, at Willow Brook, Bristol - who all co-ordinated spectacularly well to get our property deal over the line.Communication was fast and efficient, processing of documents was executed quickly, and the handover process was thorough, making us aware of all things relevant regarding the property and it's maintenance. Communication between ourselves and the home-owner was also facilitated extremely well. A very pleasant, experienced and co operative team who we will be delighted to do more business with in future
4/5
TrustpilotWe got a nice experience with team…
We got a nice experience with team Ocean
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Ocean Knowle won Gold for Best Estate Agent Guide 2026 Gold Award, Knowle branch at EA Masters 2025, and 2 other industry awards since 2019.
