Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleVery happy with the service from start to end. Ocean (Whiteladies Rd, Clifton) let out my small flat within days , getting the market rental that that I was first quoted and with flexible service options. Made the whole process of finding and vetting my new tenant effortless - having done all this in the past myself I am now converted to getting in the professionals. With all the new hoops landlords now need to jump through I feel I am on top of the property with a 'safe' tenant installed in my investment. Highly recommended.
James · 25 October 2023
★★★★★ 5/5
GoogleAs I am a first time home owner, I found William to be very insightful in leading me to obtaining my new home over my school term. I have been having problems with other agencies due to their lack of communication and late response time but Ocean has been consistent in replying and also helped me in leading through the process. I would definitely recommend looking into this agency when picking a new home and also consulting with William through all your needs!
Shaneisha · 25 October 2023
★★★★★ 5/5
GoogleIf you want to move to your new home, Ocean Estate Agents are the best to go with.
My wife and I recently moved to Bristol and were looking for a permanent place to live in, and after viewing few properties we meet William Jenkins on a viewing from Ocean Agents. He was really kind, helpful and genuine. We visited two properties with him were he oriented us in details and great suggestion. He made our process smooth and quick as promised.
I would highly recommend him. Thank you for helping us finding our new home.
Mohsin · 25 October 2023
★★★★★ 5/5
TrustpilotVery efficient communications
Very efficient communications. We are always provided with up to date information and with very helpful recommendation. Thanks to Luigi's hard work, we were able to secure a good rates on our mortgage. Highly recommend!
Elwira · 8 August 2023
★★★★★ 5/5
TrustpilotWe had a great time experience with…
We had a great time experience with Ocean estate agents in buying our first house. The process took a few months but we were very confident as we ever updated of everything timely. All the members of the team including the conveyance were very reassuring and kind.We couldn't think of a better experience than we have had.Thank you team, we really appreciate your work.
Alwin · 7 September 2024
★★★★★ 5/5
TrustpilotGreat service all around
Great service all around, from marketing to conveyancy.
Kathryn · 10 May 2026
★★★★★ 2/5
TrustpilotThey really don't care
My sale seemed to be passed around the office, nobody seemed to pay much interest. As a result, important information wasn't passed on to me as quickly as it should. The sale has now completed, but I haven't heard from Ocean since then. They really don't care.
Philip · 10 November 2023
Agent replied · 25 December 2024
Thank you for taking the time to give us your feedback. As an independent, family-owned estate agency with 40 years, we have always taken great pride in delivering the highest level of customer care. It is always disappointing to learn of negative experiences. Your case file has been thoroughly reviewed by our Sales Director, in consultation with the Sales Manager, negotiator and Move Manager, to ensure we learn from your comments. In terms of the team’s involvement, our specialist valuer, Clair, handed over the sale to your negotiator, Hal, as is usual. Once an offer was accepted, your Move Manager took charge, navigating the complex transaction to a successful conclusion. There were instances when communication was handled by your sales negotiator and office manager due to your Move Manager’s annual summer leave.We acknowledge that one email was not responded to within our standard working day policy, for which we apologise. However, our records indicate that a response was sent outside of working hours on the same day. We note that your buyers mortgage lender required a Deed of Variation for the lease. They requested multiple changes, causing delays. Rest assured, our sales team and lawyers did their utmost to expedite these issues.We value your feedback and assure you it has been taken seriously. We do however believe our team made every effort to deliver the best possible service. We hope your subsequent move has been a positive experience.Best regards, Ocean
★★★★★ 5/5
TrustpilotWe have been very impressed from the…
We have been very impressed from the beginning. Everything was made so easy and we were kept up to date all the way through.
Val · 8 April 2024
★★★★★ 5/5
TrustpilotOur mortgage advisor
Our mortgage advisor, Luigi, was absolutely brilliant from the start to the end of the process. Luigi provided us with multiple mortgage value options to help us understand what we could afford and what was best for us going forward. Given the current environment of interest rates Luigi provided a lot of support and understanding as markets changed daily. Luigi responded to all our emails within 10 minutes and prepared different proposals very quickly for us. He helped reduce stress in a very anxiety provoking process which was amazing for us both. Our house purchase took just over 5 months and Luigi checked in with us every step of the way and ensured we were on the best rate possible throughout. Will definitely use Luigi in the future.
Anonymous · 13 October 2023
★★★★★ 5/5
TrustpilotProfessional and responsive mortgage broker
We used Ocean Mortgages to apply for our homebuyers mortgage. The whole process, led by Simon L. , has been professional, straightforward and timely. Simon got us a great rate on our mortgage and over the course of the process has been very responsive to ensure that we were getting the best deal available as lenders updated their available products. Would highly recommend!
Sarah · 16 September 2024
★★★★★ 2/5
TrustpilotRude Branch Manager
A fairly pleasant experience, until the branch manager was involved. I have never been spoken to the way Jason Bunting spoke to me. As a solo, young female buyer, the experience was hard enough as it was. The poignant moment for me was when the tenants of the property I was purchasing weren’t informed properly that a valuer was coming round, and therefore didn’t let them in when they arrived, as they didn’t know who they were. The bank then tried to charge me a £150 no show fee. I rang Ocean to say that this shouldn’t be my fee to pay as they should have communicated that the valuer was coming round to the tenants properly. I then had Jason tell me to ‘remember he did me a favour’ when he cancelled viewings for me, after my offer £15,000 over asking price was accepted. After trying to argue with me, I asked to speak to someone else who could speak to me in a calmer tone, for him then to tell me ‘i’m in charge of this office, there is no one else to speak to’. I wish I had recorded this phone call, as I have never had someone speak to me like this. Disrespectful and disgusting behaviour from him, he tainted the whole experience for me, which is meant to be an exciting and happy time buying my first home.
Lucy · 12 October 2023
★★★★★ 3/5
TrustpilotRocky Service
Our overall experience with ocean was spoiled due to numerous hiccups throughout the process. Whilst I appreciate the market is tough/ the process is slow this seemed to encourage a lack of pro activity. Firstly, when we were taking viewings we stopped receiving email notifications of the appointments as they had updated their system. There had been a handful of viewings whilst we were not home and unaware of, this only came to light when we were home on a Saturday morning and the agent surprised us and let himself in with buyers. We went on at the advised price then were encouraged to take a 10% offer on the property quickly being advised it’s a good deal. I had to ask the agent to keep negotiating a few times until we got the price up (I assumed they would try and get the best price before encouraging us to accept). We had a slow conveyancing process which is impossible to find the causation of - however the progression team I did not feel understood the process. We would receive confused & confusing emails which we had to try and make sense of between us and our solicitor, which on several times turned out to be incorrect information from our agent. I would almost weekly contact the agent and ask them if they can please chase outstanding documents / information as they wouldn’t do this on their own accord. I would not hear from the agent and then have to phone through to another service to hear the progression team are away / not in the office / on annual leave for a week or so - so we’d been unknowingly chasing aimlessly. Near the end I felt we had to apply a lot of pressure and hard work to encourage the agent to help us get it through. Phoning anyone in the agency we had the details for to try and ask them to speak to our buyers solicitor etc as it was difficult to get hold of the people we needed to. We were luckily I had experience in the conveyancing process so I was able to help chase and push it forward - as I truly don’t feel like we would have completed if left solely with the agents. The housing market is tough which is the reason we employ estate agents and pay them large fees, to support us through this process. The lack of urgency, clarity and experience we had to deal with made this process much harder than it needed it be. We were a chain free seller selling to a first time buyer, this should have been fairly straight toward. If you are totally in the dark about the selling process or are in a rush, I would advise another agent. Just a note - Iona who covered some of the conveyancing team when they were away was extremely helpful during this period and we were very refreshed and grateful for her support. Secondly, the photographer hired to take our photos was very professional and did a really good job. Thanks to them.
Lauren · 11 October 2023
★★★★★ 5/5
TrustpilotChantelle was very professional
Chantelle was friendly, professional and polite. She turned up on time and was very knowledgeable. I would very much recommend!
Shaz · 21 June 2024
★★★★★ 5/5
TrustpilotClaire is a superstar. We were pleased when Claire came to…
We were pleased when Claire came to value our home both with her knowledge of the local market & her advice on what to change so that the house could receive the best viewings.
Mr · 18 September 2025
★★★★★ 5/5
TrustpilotBit of a rollercoaster but great…
Bit of a rollercoaster but great communications throughout.
Josh · 5 May 2026
★★★★★ 5/5
TrustpilotFriendly and efficient service
Friendly and efficient service, stuck to the fixed price and did a very thorough job.
James · 10 March 2026
★★★★★ 5/5
TrustpilotGold Start for Kayla and Ocean
I am happy to recommend Ocean Lettings. Our main contact was Kayla who provided a professional service throughout and had a very positive attitude. This is the first time we've let our house out and Kayla has always been on hand to answer questions; all this during the many months it took to refurbish the property. Ocean found tenants within a couple of weeks and kept us informed of progress at all times. Gold star for Kayla and Ocean!
S · 28 October 2023
★★★★★ 5/5
TrustpilotI have had the pleasure of working with…
I have had the pleasure of working with Jemima at Ocean Estate Agents in Downland for many years now, during which she has looked after several of my rental properties across Kingswood, Frenchay, and Stoke Gifford in North Bristol.
Riz · 26 July 2025
★★★★★ 5/5
GoogleToday I had the experience of finding a house for rent with Okean. I was pleasantly surprised by the cooperation with Jack Evans. He figured out my search needs and was very attentive to all the details. I received a really effective and fantastic consultation and professional support. I can highly recommend this real estate agent if you want quality support throughout the process.
Руслана · 25 August 2024
★★★★★ 5/5
TrustpilotFriendly and supportive
Jemima has been excellent to communicate with and works hard behind the scenes to make sure my tenancies go smoothly. Always friendly and supportive to chat to.
Arlene · 26 January 2024
★★★★★ 5/5
TrustpilotGemma Gill was a pleasure to work with
Gemma Gill was a pleasure to work with, once again. We will contact ocean again for future work. Thank you.
SANA · 14 June 2024
★★★★★ 5/5
GoogleBrilliant experience with this agency! Amelia West was incredibly helpful and efficient in our journey of house renting. Always there for us, Amelia was the best agent we could hope for.
SILVIA · 25 October 2023
★★★★★ 5/5
TrustpilotMel was fantastic
Mel was fantastic. She kept us up to date and was always happy to help with any questions or guidance.
Leah · 13 June 2024
★★★★★ 5/5
TrustpilotThanks to Chantelle, Wesand Abi, the move managers and Lisa and Megan it's the attention to details
Its my 3rd year with Letting in full management via Ocean.Why 5 stars "It's the attention to details" and "it's not just a sale"Examples are "A listening skill backing up lovely Architectual competency for Chantelle in Letting. An open and charasmistic viewing with Tenants by the Teams, great move in management and compliance and the added bonus of Chantelle designing a floor plan. Thank you Ocean and Chantelle has a good manager in Wes and a great day to day property manager in both Lisa and Megan. Who in turn have a great manager. The team are top's as the performance and attention to details matter.Name provided Landlord
Landlord · 27 September 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
