Trusted Agent profile · Bristol, City of
★★★★★
1,674 reviews across 2 platforms
201 Gloucester Road, Bishopston, Bristol, BS7 8BG, Bristol, City of, BS7 8BG
Ocean's office in Bristol, City of, at 201 Gloucester Road, is rated 4.8 out of 5 across 1,674 reviews on two platforms, including 296 Google reviews rated 4.7.
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat experience
From viewing the property with myself and my fiancée, we really liked it and started the application straight away. Lily Butler was the agent to show us around. Lily was professional and was keen to show us around. After we had application accepted lily kept us up to date and was fantastic throughout. Highly recommend
5/5
TrustpilotTommy was very helpful and friendly…
Tommy was very helpful and friendly through the process of renting a flat. We had a few problems with the referencing agency but Tommy worked to come up with alternative solutions. Having had poor experiences with estate agents in the past, I would use Oceans again to find another property with confidence.
5/5
TrustpilotFrom viewing the property my wife and I…
From viewing the property my wife and I , we really liked it and started the application straight away. Tommy was the agent who showed us around. Tom was professional and patient to take us around. After we had application accepted Tommy kept us up to date and was awesome throughout. Highly recommend Ocean
5/5
GoogleMy first contact was with Jason, who was extremely helpful & patient as I couldn't put the house on the market immediately, at no time was any pressure put on me to proceed quickly. Ella was brilliant & kept me informed of progress on a weekly basis & was always available if I had any queries which made the process much less stressful. Thank you both🙂
5/5
TrustpilotLuigi is brilliant!
Luigi was brilliant and gave us full information about the mortgage options. He contacted us in plenty of time so we could consider our options. He even found us a lower rate closer to our mortgage date and switched us to that one. 5* service, thank you!
5/5
TrustpilotVery friendly staff and very quick…
Very friendly staff and very quick responses. Charlotte was helping with my rental application and was very helpful with the whole process.
1/5
TrustpilotTerrible estate agents
Terrible estate agents, the house we rented had a leaking roof from the start of the tenancy up until the day we left. 10 Months of showing countless builders the same issue. even had the cheek at one point to say it had been fixed. gave it the classic sorry the repair was unsuccessful. asked to show proof countless times... no response obviously. i feel sorry for the landlord as no doubt he was being charged for repairs that were not getting done. now onto the deposit return. 6th week and still no funds even tho the landlord has agreed to give us the whole lot back. good on him. They only respond if you tell them your going to take action.I said i would go to TDS as they do not reply to emails and was getting fed up. There response was they have 3 months to return it and actively tried to get me not to raise a dispute with TDS as it would take 7-8 months and would be in my interest to resolve with them. BEWARE false information. This is an absolute crock and when i spoke to TDS they were quite shocked that this advice was given. for any new tenant reading this if you dont raise a dispute with tds within 3 months then you cant raise one at all. so clearly trying to get me to go over the time frame deliberately. i can see from all the other bad reviews there going to respond about how great they are and everyone else is the issue but i can assure you ive dealt with many estate agents and this one is shocking. maybe if they replied to emails in the same fashion as these reviews the 1 stars wouldn't exist..
Thank you for your comments, please be assured they have been taken in good faith. Ocean Letting and Management is Bristol’s largest independent letting agent, managing thousands of properties across the city. It is therefore imperative that our teams prioritise both landlord and tenant care at all times. Customer service of only the highest standard has been fundamental to Ocean for 40 years.We regret that you did not receive the expected level of service on this occasion. There was a mistake in the deposit payment process that caused a delay, this has now been resolved. We also acknowledge that the information we gave you about TDS was factually correct but not clear enough and without sufficient context. We have used this as a learning opportunity for specific team members and provided them with further training and guidance. We will monitor their performance to ensure they meet our standards.Regarding the roof, it was the landlord’s preferred contractor, work had proven to be insufficient, and this was unfortunately beyond our control. A 2nd contractor has now been appointed and work scheduled. As we agreed, the work will be done when the property is empty, because it will affect the living space. We thank you for your patience and understanding on this issue, and we wish you all the best in your new home.Ocean
5/5
TrustpilotThanks to Joe
Joe at Ocean dealt with the initial stage of our sale and valued the property very accurately so a buyer was found within two weeks, which was great. Communication with Joe was speedy, friendly and helpful. Things got a bit more complicated when we moved to dealing with the legal stage, but even so the whole sale was completed within the expected time-frame. Very satisfied.
5/5
TrustpilotJemima was brilliant
Jemima was brilliant throughout the entire process. I have had nothing but problems with other estate agents being unreliable and not following up with what they said they would do. The experience I have had this time with Jemima has been the complete opposite and has relieved so much of the stress of moving. I can’t thank you enough for that!
5/5
TrustpilotI was very impressed with the service.
I was very impressed with the service I received from this company. Mrs Linda Cox was the conveyancer handling my account. She informed me every step of the way as things developed. I found the charges I was invoiced for, were very reasonable. I would certainly recommend this company to others.
5/5
TrustpilotGreat experience, friendly and knowledgeable staff
Chantelle and all the other staff I dealt with in the lead up to moving into my new property could not have been more helpful. Chantelle was friendly, knowledgeable and wad prompt in replying to my queries, which led to me obtaining mt dream flat. I'm extremely grateful to her and the rest of the Ocean team.
5/5
TrustpilotWe used Ocean for the sale of our Flat.
We used Ocean, as we have used them in the past and as we expected they got our sale through quicker than expected and without too much fuss. Thanks to Hollie and her team at the Gloucester Road branch Bristol for the professional service.
5/5
TrustpilotFantastic experience buying our first home with Ocean!
Claire and Jen have been great from the start of the process. They seemed genuinely interested in helping us find the right home and helping us through to the end with great communication and response to our questions have been honest, quick and friendly. All in all, a great experience buying our first home with them!
5/5
TrustpilotSold our mums house within a week
Sold our mums house within a week, we actually got far more than we expected thanks to the excellent marketing and service provided. Very helpful with advice when considering offers, a totally professional service provided by Steve Clarke and his team.Also many thanks to Ocean Lawyers with a speedy efficient conveyancing service.Steve, Mark and Linzi
1/5
TrustpilotIt could have been better if we had…
It could have been better if we had clarity on the steps we need to go through ahead of starting the process. We were misguided that an excess of £30k could be withdrawn along with the remortgaging process for house improvements but ended up with a lot of confusion when HTB did not accept that, HTB came up with a lot of hidden steps involved in the process when we directly contacted them, which we felt we could have planned the timeline better if we known this earlier. We contacted Ocean Estate Agents roughly 6 months prior to our current mortgage's expiry, but still ended up completing the remortgaging 18 days late, after going through the mental trauma of having to get the work done by ourselves being the middle man for HTB Lenvi and Enact, to get the series of mistakes and wrong information corrected.
Thank you for your feedback. Whilst we absolutely appreciate your frustrations, we do however have to make clear that on this occasion, we were unable to expedite your case via Enact. We did in fact obtain your mortgage offer on the 27th of April, within 3 working weeks. Unfortunately, we faced extraordinary delays due to Enact providing incorrect paperwork, constant errors & their failure to obtain required information from the HTB Organisation Lenvi. This was unfortunately out of our control Ocean Mortgages makes every effort to ensure the smoothest of applications, arrangements and approvals as can be seen by the many positive reviews here on Trust Pilot. We are sorry our team were unable to ensure a seamless application of this occasion.
5/5
TrustpilotTracey Green
Having just completed my first re-mortgage, I want to give a massive shout out to Tracey Green who has been extremely helpful throughout the process and has kept me updated at all times. Her and the Ocean mortgages team have been superb - I would 100% recommend them.
5/5
TrustpilotAndrew
Andrew, Eddy and Ollie were fantastic from start to finish. They were easy to communicate with, professional and got the job done. Andrew helped a lot post sales which meant we completed within 3 months (and we were part of a chain). Thank you so much to the team - would definitely recommend.
5/5
TrustpilotFantastic service and a great team
Fantastic service and a great team, always happy to help and give advice, guided us through the selling process with care and understanding A very big thank you to Ashleigh, Jenny, Tom and Claire and the rest of the team, would definitely recommend them, Mandy and Martin
5/5
TrustpilotI’m not a fan of selling houses..!
I’m not a fan of selling houses..!What a pleasant surprise to be calmly guided through the process by Melissa. I was advised about market conditions and pricing, given a sales strategy and Bingo! SOLD….. With the support of Steve, Mike and Emma my Journey was easy. Thank you all for a terrific effort.
5/5
TrustpilotThe team at ocean were professional
The team at ocean were friendly, professional, competent and so very helpful with our house purchase. Jason was always quick to respond to our queries and went out of his way to make sure our purchase went smoothly. We dealt with many estate agents whilst house hunting and ocean are by far the best! An all round great experience.
5/5
TrustpilotHigh level of cutomer service
It was a great service, especially Sadie, Chris, and Sam, who made sure a tricky sale went smoothly. Ocean updated every step of the way and took all the stress out of selling a property. I highly recommend using Ocean to sell or purchase a property.
5/5
TrustpilotI highly recommend Ocean for their…
I highly recommend Ocean for their outstanding professionalism, reliability, and commitment to excellence. From start to finish, the experience was seamless, with clear communication, exceptional attention to detail, and a genuine focus on customer satisfaction.
5/5
TrustpilotOcean supports its customers
Ocean's expertise meant we felt guided through the process. Having an in house property lawyer was useful too.There was plenty of communication and they never seemed to mind when we contacted them for information.Very pleasant & easy to deal with.
5/5
TrustpilotA constant update kept …
A constant update kept and when the ther solicitors were being very slow and not at all eficient kept me informed so I could contact the buyer directly to help speed things up.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Ocean's Bristol, City of office has 1,674 reviews across two platforms: 296 on Google, 1,378 on Trustpilot (across the whole business).
Ocean Bishopston is rated 4.8 out of 5 across all 1,674 reviews, and 4.7 out of 5 on Google from 296 reviews.
Ocean Bishopston, 201 Gloucester Road, Bishopston, Bristol, BS7 8BG, Bristol, City of, BS7 8BG.
