Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
★★★★★ 2/5
TrustpilotCouldn't sell my house...others could
Initially smooth sailing and great photos. Annoying inaccuracies in promotional materials for the house that were never fully fixed despite requesting them to be corrected. Then lots of viewings but no offers. When asked, unable to give specific useful feedback about why people weren't offering. Eventually switched estate agents to Elephant (who were excellent in every way) and sold within 2 weeks.Update for accuracy: should have said no serious offers. Did have one below asking price offer very early on that Ocean were clear they thought wasn't serious. We attempted to negotiate and it was immediately withdrawn, confirming that view.
Customer · 5 March 2024
Agent replied · 23 October 2024
As an independent agent of 40 years, customer satisfaction during the whole moving process is of paramount importance to our teams. We apologise that your experience with us fell short of your expectations.Regarding your concerns. The tenure listing in marketing materials - We promptly updated Ocean's marketing materials upon your request. Unfortunately, national portals took longer to reflect these changes. Viewing feedback is requested in various ways, we appreciate how important this is to our sellers. Firstly a ‘temperature check’ is taken immediately by the agent, then by offering an online rating and comment opportunity via email and the buyer’s ‘My Ocean dashboard’. And lastly via next day follow-up calls. Regrettably, there were no consistent comments recorded in your case.During your time with Ocean, we received an offer less than -3% of the higher guide price when for sale with Ocean. This was rejected.We appreciate your feedback and take your comments seriously. Our Sales Director will review your file further. We're happy you found an excellent alternative agent for your move, and we wish you all the best in your new home!
★★★★★ 5/5
TrustpilotUsed Ocean solicitors for our first time purchase…
Used Ocean solicitors for our house purchase, and cannot recommend them enough. Ashleigh was really attentive and quick to our questions, and spotting potential issues with our purchase ahead of time. They were also extremely helpful when our first house purchase fell through, and very sympathetic.Definitely recommend them as a first time buyer.
Samuel · 19 September 2024
★★★★★ 1/5
Trustpilot40-50% rent increases
40-50% rent increases to all the properties in my block of flats, overnight, and Section 21s issued to all the people who queried the legality or tried to negotiate. Some people lived in the building for over 10 years. Absolutely gutted. Months and months to complete repairs. Really bad peopleEdit: I was not offered a 10% discount, I was given an eviction notice when I tried to negotiate. What they have replied with isn't true.
Laura · 6 June 2024
Agent replied · 23 October 2024
Ocean Lettings and Management have been recently appointed to manage the building on behalf of the landlord. As with all rental agreements we act on the Landlord’s instructions. A Director fully appraised of this particular contract will reply in full ASAP. Regards Ocean. Update:We sympathise and understand your misgivings, unfortunately, costs have increased for all parties. Ocean Lettings and Management were appointed to assume management of the building on behalf the landlord. Following a circa 10-year hiatus, tenancy agreements required review. The building owner requested a rental appraisal, subsequently a 10% discount of current, average rental prices was offered. Regards, Ocean.
★★★★★ 5/5
TrustpilotVery happy customer - new house purchase
I just bought my new house with Ocean and was very pleased with the service received. As soon as my offer was accepted I was assigned a move manager, Sadie, who helped me over all these past months. She was extremely reactive and regularly updated me every step of the way. I'd be happy to recommend Ocean to buy your next property.
Catherine · 20 December 2025
★★★★★ 1/5
TrustpilotCan't even give the buyers the right keys
Despite finding a large number of people to view the property many were not in a position to proceed and many were not even on the market despite Ocean knowing we wanted to move quickly.It may be coincidence, or we may have been unlucky, but when we did receive two offers they recommended the lower one who was selling with them (which obviously generates more commission), after several months they could not proceed and we went with the other buyer who was a dream.The icing on the cake was on completion they gave our buyer the wrong key.
Richard · 25 February 2024
Agent replied · 23 October 2024
Thank you for your comments. As an independent agent of 40 years, we certainly know that selling a home can be complex and stressful, sometimes over an extended period. Not least after previously spending time on the market with an alternative agent. We are sorry that your experience fell short of your expectations. Finding qualified buyers was certainly indicative of the market at this time, it was very unfortunate that your initial buyer was unable to complete the sale due to unforeseen circumstances. Please be assured our best advice was given at the time of the offer. The misplacement of keys upon completion is unacceptable, we have taken this matter very seriously. A full investigation has now been completed and we assure you this was a one-off occurrence.The Sales Manager has attempted to contact you to offer a personal apology. Please feel free to contact him directly if you would like to discuss matters further. Thank you again for your feedback. Kind RegardsOcean
★★★★★ 5/5
TrustpilotI cannot recommend Ocean enough
I cannot recommend Ocean enough! Finding accommodation in Bristol is notoriously tricky. My best friend recommended Ocean to me. The team is caring, kind and really take the time to listen to their clients. Annabel was great in taking down my details when we first met. Will handled my application and was instrumental in the process of me securing a place to live. He was so helpful and a delight to work with.
Z · 27 July 2023
★★★★★ 5/5
GoogleWe have just purchased a house in Bishopston marketed through Ocean estate agents. Andy was our main point of contact and we found him to be extremely helpful and professional, without being pushy like some agents we have dealt with in the past. When the solicitors on both sides were slow to communicate Andy did a great job to move things along so we could make progress. Would recommend.
Kate · 26 October 2023
★★★★★ 5/5
GoogleChantelle our letting agent has been exceptional in her quick response time and was really professional throughout the experience. Overall the process was clear, simple and fast. Documents were sent promptly and she even helped us pick out a flat based on what we needed. Within two days, we had the perfect flat and location pretty much picked for us because she knew exactly what we wanted. Great work.
Connor · 26 October 2023
★★★★★ 5/5
GoogleJack was very professional, polite and courteous. He showed us around our new home and answered all questions as well as gave some suggestions on furnishings which was much appreciated. My experience with Oceans Lettings and their agents is always professional and efficient and I would highly recommend them.
Anshul · 4 November 2024
★★★★★ 5/5
TrustpilotProfessional and Efficient services
Jack was very professional, polite and courteous. He showed us around our new home and answered all questions as well as gave some suggestions on furnishings which was much appreciated. My experience with Oceans Lettings and their agents is always professional and efficient and I would highly recommend them.
Anshul · 29 October 2024
★★★★★ 5/5
GoogleVandross has been fantastic in assisting us with our house search. He was super informative on the viewings and was quick to reply to our questions via email. Thanks so much for making the process easier Vandross!
James · 8 April 2025
★★★★★ 5/5
TrustpilotOcean were great from start to finish…
Ocean were great from start to finish and it helped using their solicitors for both the sale of my property and my purchase property.
Sam · 20 September 2026
★★★★★ 5/5
GoogleRecently bought a property through Ocean Bishopston. Everything went smoothly. Debbie West, our move manager, was very helpful, efficient and friendly throughout the process.
Paul · 1 September 2025
★★★★★ 5/5
TrustpilotWorked with Steve on a difficult…
Worked with Steve on a difficult purchase after having my house fall through and his understanding and willingness to keep the deal alive with his property I was buying was outstanding. Always returning calls and liasing with the seller to keep everyone involved up to speed. With recommend 👍🏽
Robert · 23 October 2024
★★★★★ 5/5
GoogleChantelle was very helpful in getting us complete the reference checks within 2 days for a property that we liked from the listing on ocean. she gave prompt replies to all our queries even when she was out of office. She has also arranged a second viewing for us. Ocean and Chantelle has been good to us in completing our first step towards renting a home in Bristol!
Giby · 26 October 2023
★★★★★ 1/5
TrustpilotDisappointing and stressful
On multiple occasions during our 2 year tenancy managed by Ocean, tradesmen were given access to our property without our prior consent or even notification. This was a significant breach of our privacy and security & left us feeling unsafe in our own home.Two months before our tenancy renewal date, we were served a "no fault" eviction notice. We were pressured to quickly decide on our intention to renew, despite the upcoming ban on such evictions. This added unnecessary stress and uncertainty to our living situation and we were told this was at the request of our landlord.Ocean & landlord claimed a large chunk of our deposit by inflating & fabricating claims in the hope that we were relying on funds being released rather than going through a lengthy dispute process. Luckily we were in a position where we were able to go through the dispute process as a result we were awarded 3 times the amount that they had agreed to release. While the property itself was lovely, our experience with Ocean Estate Agents management was unfortunately negative due to the issues mentioned above. We will not be using Ocean Estate Agents to purchase or rent in the future & would recommend to avoid. Due to the lack of transparency, communication, and respect for tenant rights & wellbeing.
Samantha · 24 January 2024
Agent replied · 23 October 2024
Thank you for your feedback, we are sincerely sorry to hear about your less than satisfactory experience while renting with us. As you know, the rental agreement is between you, the tenant, and the landlord. We are hired by the landlord to act on their behalf, and we have to follow their directives according to our contractual agreement. The landlord instructed us to propose a claim on your deposit. As the deposit is your money, you have the full right to contest this. You disputed the claim, and it was referred to the TDS for adjudication. The adjudication awarded a sum more than double what you offered and just under half of what the landlord proposed. This demonstrates the benefits of registering the deposit as required to ensure a fair outcome for all parties.We acknowledge the oversight regarding the unconfirmed access to the property for the gas safety record. The property manager at the time failed to complete this task and offered an apology. You were given the option to file a complaint, which you chose not to pursue. We accept that this was our error and extend our sincere apologies.Concerning the issuance of the Section 21 notice to terminate the tenancy, this was done under the landlord's instructions. The notice was served due to a lack of response from you about extending your tenancy. It provided a two-month notice period for the end of the tenancy, which could have been revoked if you decided to extend. However, you chose not to extend, and the tenancy ended according to your notice, before the landlord's notice date. Your observations about the impending ban on Section 21 are largely accurate, and we anticipate it will become law in 2025.We regret to hear your negative comments about your future interactions with Ocean. We refute these comments as we were acting upon the landlord’s instructions and always prioritise tenants’ rights.We hope you have comfortably settled into your new home and wish you all the best for the future.Ocean
★★★★★ 5/5
GoogleA friendly, knowledgeable and supremely professional team. I feel confident and reassured knowing my house and my tenants are in such good hands.
I needed to leave Bristol but didn't want to sell up, so I'm letting my house through Ocean as a first-time landlord. I cannot thank the Bishopston lettings team enough for all their help, advice and patience.
Wes and Chantelle deserve specific mentions. When I leave something with them, it gets done, no chasing up necessary! They are both lovely people and incredibly good at their jobs. Letting out my home was a bit emotional, and there was obviously a lot of paperwork I had no experience with, and they've been great on both fronts. I never feel rushed talking through decisions.
I can tell they're taking good care of my tenants, which is very important to me; it doesn't feel like now they've moved in, it's job done. Their attention to detail is excellent.
Thanks so much Wes and Chantelle! :)
Polly · 26 October 2022
★★★★★ 5/5
TrustpilotExcellent service
From start to finish Adam and Julie were very professional and kept me informed at each stage of the house sale. Julie went above and beyond and went the extra mile during a slight complication towards the end of the sell so exchange of contracts were able to go ahead at the set date. Would wholeheartedly use Ocean again.
Lorraine · 1 May 2024
★★★★★ 5/5
TrustpilotChantelle was very helpful in getting…
Chantelle was very helpful in getting us complete the reference checks within 2 days for a property that we liked from the listing on ocean. she gave prompt replies to all our queries even when she was out of office. She has also arranged a second viewing for us. Ocean and Chantelle has been good to us in completing our first step towards renting a home in Bristol!
Giby · 18 October 2023
★★★★★ 2/5
TrustpilotWe weren't particulary impressed
We weren't particulary impressed with the service overall, although I cannot say whether any other agents would have performed better. We felt they had overvalued the property to start with. During the sale process, communication improved only after we had complained several times about the lack of contact and failure to update progress online. More importantly, we also felt there was a conflict of interest as the buyers were using Ocean's in-house solicitors, who caused considerable problems and delays; at times it seemed to us that Ocean were acting more on behalf of the buyers than for us as vendors.
Hazel · 9 January 2024
Agent replied · 23 October 2024
We appreciate your feedback and take it seriously. However, after reviewing your case, we respectfully disagree with your evaluation of the service we provided on this rare occasion.As an independent agency of 40 years, our experienced teams are dedicated and prioritise client service. Our operations and systems are designed with this in mind. As Bristol’s largest independent agent, we successfully assist thousands of home movers each year. We are very proud of the subsequent thousands of positive reviews we have received on Trust Pilot for all our services and branches, including Downend.We would like to emphasise that a contract exchange within 9 weeks is well within the average time frame, in the current market. Unfortunately, daily calls to the office for updates will inevitably create unrealistic expectations; many legal and transactional processes require professional attention and may not be completed within the 24-hour time frame you desire. The buyer’s appointment of their solicitor was also well within standard time frames, the time taken was due to AML, anti-money laundering checks and their initial funds to clear only. We note that there was a delay in the draft contract being released by your chosen solicitor, which prevented the buyer’s lawyer from beginning to progress the case. Their initial preference to handle the case via paper documents only and not email unfortunately also extended this time frame.Regarding the buyer's lawyer, we assure you that Ocean Property Lawyers are diligent in preventing any conflicts of interest and would immediately cease to act if one were to arise. We understand that as a seller, you may feel that the buyer’s lawyer is raising potential issues. However, this is because they need to act independently and in the best interest of their client, the buyer, as you would expect your lawyer to do. This does not impact the estate agents who are acting in your best interest, as the seller.The buyer’s lawyer made standard enquiries and whilst a seller may not ‘like’ such questions, it is necessary for them to address any legal issues, or concerns raised by their own client. Regarding your comment about the sellers’ dashboard, not being updated, we apologise if this was the case for you. Following a review of sample current files this morning, this shows that all updates and milestones are displayed appropriately but we take your feedback on board so that we can ensure this is not the case. You also received personal updates from your Move Manager, which are promptly provided as required to all clients to ensure efficiency for both the team and all clients.The significant savings following a poor survey of the property and the buyer’s subsequent attempt to renegotiate the purchase price demonstrates that the team acted in the best interest of their clients, as we would expect.We regret you were not happy with the service you received on this occasion, and we wish you all the very best for the future. RegardsOcean
★★★★★ 5/5
TrustpilotExceptional service
Jasmin has provided exceptional service with our recent rental application. All the way through the process she has been extremely responsive and helpful. We are confident that the service from Ocean Estate Agents southville will be just as excellent moving forward.
Jared · 19 May 2026
★★★★★ 5/5
TrustpilotGreat knowledge of local housing…
Great knowledge of local housing market. Advised of fair price and found a buyer who paid over the asking price. Kept me updated through the whole process. From first day of advertising property to completion was less than 3 months.
Shaun · 26 May 2026
★★★★★ 5/5
TrustpilotExcellent!
We've always had an excellent experience with Simon and the team at Ocean Home. They are really friendly, professional and helpful when we've needed a broker for mortgage or re mortgage.. and always on hand for any follow up questions or advice. Very thorough when searching for best deals! Highly recommend!
Josie · 5 September 2024
★★★★★ 5/5
GoogleMassive shout out to Debbie from Ocean, who went above and beyond to help us with our purchase. It wasn’t an easy chain but down to her hard work and chasing we managed to get it over the finish line. Her communication was always impeccable and she kept us updated on the progress of things the whole way. Can’t thank you and the Ocean team enough ☺️☺️
Isabelle · 26 October 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
