Trusted Agent profile · Bristol, City of
★★★★★
446 reviews across 2 platforms
174 Whiteladies RdClifton, Bristol, BS8 2XU, Bristol, City of, BS8 2XU
Chase Buchanan Bristol Clifton's office in Bristol, City of, at 174 Whiteladies RdClifton, is rated 4.4 out of 5 across 446 reviews on two platforms, including 29 Google reviews rated 3.2.
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
5/5
TrustpilotThe ChaChase Buchanan - Twickengam.se Buchanan team was always…
The Chase Buchanan team was always efficient and friendly. I am happy to recommend them.
Thank you, Deborah! We're thrilled to hear you had such a positive experience with our team. Your recommendation means a lot to us, and we look forward to continuing to provide efficient and friendly service.
5/5
TrustpilotExcellent Support During the Move Out Process
During my move out process, the team provided excellent support in every aspect.
Thank you, Cenk! We're thrilled to hear that our team made your move-out process smoother and less stressful. Audrey truly embodies our commitment to excellent service. We appreciate your kind words and look forward to assisting you again in the future!
5/5
TrustpilotGreat service; highly recommend
This is the first time I have rented out my flat and Chase Buchanan Isleworth branch have been outstanding from start to finish. The team led by Abdul have been very helpful and efficient from advice on getting the flat ready to let to finding a suitable tenant quickly. Their contractors include a first class electrician and plumber. The management team have also been very helpful removing a sofa at short notice and preparing the paperwork for a quick turnaround for the tenant. Many thanks Abdul and team. Highly recommend them.
5/5
TrustpilotAiden and the team were great whilst…
Aiden and the team were great whilst dealing with my house. Feedback was always given and the communication was excellent dealing with the let for the tenancy. A big thank you to all the team.
Hi Kieran, thank you for your review and letting your property with us. Aiden and the team were delighted to have been involved. Should you need anything else, please do not hesitate to reach out. Best wishes!
2/5
TrustpilotA series of errors
After completing the contract, the company realised they had failed to include the correct rent cost. We therefore had to redo the entire process in order to correct this. Our request to inspect the property before moving was agreed to, however Chase Buchanan failed to contact the current tenant, causing the viewing to have to be moved when we discovered this on the day of the anticipated viewing.Request for payment of the deposit was incorrectly sent in parts to multiple people, causing us to have to, again, resolve this error months later once they eventually noticed that the total amount paid was incorrect.Finally, the request for review redirects negative reviews to a feedback form rather than trustpilot in order to deceptively retain a higher score, with the option to instead provide a review hidden in small text beneath the feedback form.In general, the staff were pleasant, however I recommend anyone who uses their services pay close attention to proactively identify their errors.
Hi Edward, thank you taking the time to provide us with this feedback. We're sorry that the process wasn’t as smooth as it could have been and take on board your feedback. In relation to being invited to fill out a form, this process is in place so that we can identify any gaps in our service and to help us make improvements where necessary. The form does still include a link at the bottom to leave a review on Trustpilot, so clients can still do this if they wish. Trustpilot and other review sites can also be accessed organically and does not stop anyone leaving a review, as evident by this review you have left for us. We hope you enjoy your time in the property and should you need anything, please do not hesitate to get in touch. Wishing you all the best!
4/5
TrustpilotChase Buchanan
Very friendly staff, in particular Laura. She was very helpful and efficient when communicating.
Hi Paul, thank you for the positive feedback. We are so glad Laura was friendly and helpful. Best Wishes.
5/5
TrustpilotProfessionalism Perfection!
As an ex-estate agent myself and having worked in agency for 25+ years, I cannot recommend Chase Buchanan enough. From the first meeting to discuss the value of the property to the date of completion, they were absolutely fantastic. Their valuation was accurate, they gave me feedback that viewings were booked, reminded on the day of the viewing and then gave feedback on the viewing every single time. We got the property under offer which subsequently fell through and they managed to get it back under offer within 48 hours. The best agents I have ever dealt with in all of my years of buying and selling, they work hard and are always highly professional. I want to mention David Casey, Kim Green and Steve Crane as if you deal with any of these three individuals you are in excellent hands. Well done to you all, I am seriously impressed, you are so far superior to your competitors in the area and I would recommend you to anyone who is thinking of selling.
Hi Simon, thank you for taking the time to share your experience with us. We're thrilled to hear that David, Kim, Steve and the rest of the team went above and beyond for you during the sale of your property and we wish you all the best for the future!
5/5
TrustpilotAbsolutely brilliant 🤩
Throughout and very difficult process because of idiots below in the chain, Anna and Kris looked after my interests with good communication and understanding. I can’t thank them enough and they’re highly recommended compared to some of the other agencies in the Hampton Area.
Thank you, Jake! We’re thrilled to hear about your positive experience with Anna and Kris. Our team is dedicated to providing excellent service, and it’s great to know they made a difference for you. We appreciate your recommendation and look forward to assisting you again in the future!
5/5
TrustpilotChris and team worked tirelessly to…
Chris and team worked tirelessly to ensure a high number of viewings. They communicated issues well and followed up on all aspects of the sale!
Hi JLe, thank you for sharing your experience with Chris and the team. It's amazing to hear that they organised a number of viewings for your property. If you need anything else, please let us know.
5/5
TrustpilotHighly efficient communication
Highly efficient communication. Prompt and to the point with a clear understanding of queries
Thank you for your fantastic feedback, Siddharth! We're thrilled to hear that you found our communication efficient and clear. Your satisfaction is our priority, and we look forward to continuing to meet your needs!
5/5
TrustpilotChase Buchanan provides an ExcellentService.
Chase Buchanan provides a very efficient service. Their property managers are professional and very prompt in addressing any issue with the property. My Property Manager Bijou Pasticheur is very reliable, trustworthy, firm and polite. Gets the job done always to my satisfaction.
5/5
TrustpilotExceptional service and property management
We have been with Chase Buchanan for over 4 years with them acting as our managing agent.
Thank you, William! We truly appreciate your kind words and are thrilled to hear about your positive experience over the past four years. Georgina and the entire team are dedicated to providing exceptional service, and it's wonderful to know we've met your expectations. Thanks for recommending us!
5/5
TrustpilotReally good experience selling my…
Really good experience selling my bungalow, first person that viewed bought it. Sale was handled quickly and professionally and I was kept informed throughout!
Hi Moira, congratulation on the sale of your home. It's great to hear that we found you a buyer so quickly and everything went smoothly. Wishing you all the best for the future!
5/5
TrustpilotAyesha was exceptional
Ayesha was exceptional, found the right property in the right location, told me about the transport links, in and around Richmond. I would definitely use Chase Buchanan again just because of her service
Hi Abdur, thank you for taking the time to leave a review for Ayesha. It's lovely to hear that she found you the perfect property and provided you with vital info around transportation in the area. Wishing you all the best in your new home!
1/5
TrustpilotDO NOT USE THIS COMPANY
DO NOT USE THIS COMPANYChase Buchanan Bath recently took over several properties from Fidelis. They have cost me a lot of money through mis- management.1. telling a decorator they could trash the carpets because they had got quotes for replacement. They had been told I was planning to keep most of the carpets.2. paying invoices when the work was incomplete and poorly done without checking contractors work3. losing inventories so the tenants moved out taking all the door furniture from the kitchen - not challenged at check out4. not passing on forwarding details so I can go to the county court for unpaid rent.5. Using poor contractors- repeatedlyTheir team leader thinks she can manage property maintenance in Bath while working from home in Worcester with kids screaming and running about in the background. The rest of the time she is 'in a meeting' so is very difficult to speak to and the people answering the phones are clueless, not even knowing what city you are despite calling the Bath number.Find another Agent.
Hi Nicky, we're sorry to see you have left this review. After looking into this further, we are aware that someone from our team has previously been in touch and addressed your concerns. Should you wish to discuss anything further, please feel free to contact us. We wish you all the best for the future.
5/5
TrustpilotAyesha has been great with my property…
Ayesha has been great with my property search, to taking down my specific requirements, to showing me the exact property I wanted. She has always been very friendly and patient throughout the process.
Hi Eleanor, thank you for taking the time to leave a review for Ayesha. It's great to read that she's helped you throughout your property search. Please feel free to reach out again in the future. Best wishes!
5/5
TrustpilotVery fast and thoughtful communication!
Very fast and thoughtful communication!Lauren from Richmond was wonderful at getting back to us and made our process of putting in an offer incredibly easy!!
Hi Mathia, thank you for your feedback. We're thrilled to read that Lauren made the offer process and easy one! Should you need anything else, please do let us know.
5/5
TrustpilotJust would like to say how professional…
Just would like to say how professional and helpful Maddie ponting was, she has great work ethic a great ambassador to chase buchannon
5/5
TrustpilotWe was happy to work with Adele Basma…
We was happy to work with Adele Basma which is very nice and very helpful lady very responsive was a pleasure working with her
Thank you, Stelica! We're thrilled to hear about your positive experience with Adele. Our team always strives to provide helpful and responsive service. We appreciate your kind words and look forward to assisting you again in the future!
5/5
TrustpilotAmazing Service
Ethan and Yasmine were so professional. Thank you Chase Buchanan Exeter for this amazing service.
Hi Ali, thank you for the great review, we appreciate the kind words. Wishing you all the best.
5/5
TrustpilotHighly recommended
Thank you Lorenc and Louis for helping me find a home. Very helpful throughout the whole process. Willing to respond to all my phone calls and queries. I totally recommend them!
Hi Artemisa, congratulations on your new home and thank you for leaving a review, Lorenc and Louis will be delighted to see this. Should you need anything else, please do not hesitate to get in touch. Best wishes!
5/5
TrustpilotErin was excellent from my first…
Erin was excellent from my first enquiry through to sales progression. She communicated quickly and followed up on what she promised.
Hi Richard, thank you for sharing your experience with Erin. If you need any further help, please do reach out to us and we'll be happy to help.
5/5
TrustpilotAbove & beyond
Chase has been great from start to finish, during a very difficult time selling my late father’s house. Adele has kept us updated throughout the whole process and has gone above and beyond to ensure a smooth sale. The process was not easy but working with Adele and Chase made a difficult time that little bit easier. Thank you to everyone involved.
Good morning, thank you for taking the time to leave a lovely review. We appreciate its a hard time and are glad you had such great support from Adele. Wishing you all the best.
5/5
TrustpilotProfessional service, well recommended
Aiden and the team in Richmond let my property out within 24hrs. While they were not the cheapest agent they offered great advice and exceeded my expectations so worth every penny.
Hi there, thank you for your review. We're thrilled that Aiden and the team were able to let out your property so quickly and exceeded your expectations. If you ever need assistance in the future, please don't hesitate to reach out.
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