Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotI would give no stars if I could
I would give no stars if I could. Our experience with Chase Buchanan has been overall very poor and have advised against any friends to rent through them.Communication was poor throughout, we have spent countless hours on hold to Chase Buchanan, not just hold that eventually gets answered, hold where it hangs up as it has been so long.The agency couldn't find anyone to fix the heating/hot water, because it was too old (cca 40 years), so we had to have the heating on when we wanted hot water.After moving out of this property it took two months to get back the deposit (they deducted more than £100 because the grass was overgrown, however the initial inventory stated the same when we moved in) and we are still waiting to get back the overpaid rent.This letting agency is extremely unprofessional, and I would recommend people to avoid it at any cost.
Balint · 19 September 2024
Agent replied · 6 February 2025
Hi Balint, we’re sorry to see you have left this review. After looking into this further, we can see that the team got in touch with you end of last week to provide an update. Whilst we take responsibility for the return of funds, we do advise tenants to cancel any standing orders set up on their side. With regards to the deposit, we know that you were in negotiation with the landlord on deductions and this was resolved on the 4th September. The remainder of the payment has now been sent to you, so we’re happy that this is now resolved. Should you have any other questions, please do not hesitate to reach out to us, we’ll be happy to help.
★★★★★ 5/5
TrustpilotExtremely sensible and straightforward estate agent.
I bought a property through Kristian Fitchett at the Twickenham branch. He also showed me around other properties. He is sensible, straightforward and a pleasure to deal with. What a breath of fresh air!
Kate · 21 February 2026
Agent replied · 20 March 2026
Thank you, Kate, for your fantastic review! We're thrilled to hear about your positive experience with Kristian. Our team aims to provide genuine and enjoyable service, and it's great to know we hit the mark. We appreciate your support and look forward to assisting you in the future!
★★★★★ 5/5
TrustpilotSelling a quirky house
My house was a bit quirky (3 floors, no garden, leasehold, within a private estate). Adele took the time to understand the house and it’s strengths, and knew the estate and surrounding area so was able to put a strong set of messaging together and brought this, together with a really positive approach to showing the house. Whilst it took a couple f months to sell, I suspect that with a less prepared and positive agent, it would have taken a lot longer. She followed through on the sales progression, which has been almost painless across a chain of 4, with completion date now agreed.
Julie · 18 September 2024
Agent replied · 6 February 2025
Hi Julie, thank you for your feedback and congratulations on the sale of your property. We were delighted to have helped throughout the process and we'll be sure to pass your compliments on to Adele. Wishing you all the best for the future!
★★★★★ 5/5
TrustpilotExcellent Support Throughout the Renewal
I had a very positive experience working with Alicia Witts during the renewal of my tenancy agreement. She was professional, efficient, and highly responsive throughout the entire process.
Igor · 9 April 2026
Agent replied · 27 May 2026
Thank you, Igor, for your fantastic feedback! We're thrilled to hear about your positive experience with Alicia. Her dedication to providing clear and efficient support is truly commendable. We appreciate your recommendation and look forward to assisting you in the future!
★★★★★ 5/5
TrustpilotExcellent Professional service
The service was excellent and very professional. The team knew their local market and efficiently found an ideal tenant. They undertook the referencing and all administration professionally, keeping me fully informed at all stages. Thoroughly recommend
Peter · 3 February 2026
Agent replied · 23 January 2026
Thank you, Peter! We’re thrilled to hear you had such a positive experience with our team. Our goal is to provide top-notch service and support throughout the process. Your recommendation means a lot to us!
★★★★★ 5/5
TrustpilotReally supporting throughout the whole…
Really supporting throughout the whole buying process. Gemma was really quick to respond to all queries and made me feel really supported.
Elle · 8 February 2025
Agent replied · 13 February 2025
Hi Elle, thank you for taking the time to write a great review. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotResults that speak for themselves
Friendly, efficient and effective. Lots of viewings, choice of offers around asking price, and good progress chasing thoroughout. Particular shout out to Adele, Anna and Kris for all their help.
Derek · 16 October 2024
Agent replied · 6 February 2025
Hi Derek, thanks for your kind review. We're happy to hear that you received multiple offers and Adele, Anna and Kris were on hand throughout the process. Best wishes for the future!
★★★★★ 5/5
TrustpilotI cannot thank Stephen enough!
I cannot thank Stephen enough. He has been fantastic through a tricky sale and went above and beyond - super communication, understanding and knowledge of the sale throughout!
Gemma · 13 November 2024
Agent replied · 6 February 2025
Hi Gemma, thank you for the great review. Stephen will be thrilled by the kind words. Wishing you all the best.
★★★★★ 1/5
TrustpilotDisrespectful place
Disrespectful place. I emailed and submitted a message on their website and got no response. I then called their Plymouth branch today. I asked to rent a three bedroom property. I tell them that I am the only one that will be living at the property on a permanent basis and that my parents will visit. Then they continue to ask "It's a three bedroom property so who else will be living at the property?". Totally disrespectful that they were not willing to take my word for it (and, of course, I understand that referencing and such will take place afterwards). My salary can cover the rent so it is not their issue. I suspect that the reason they did not believe me is because I am not white and have an accent.
Abhinav · 12 September 2024
Agent replied · 6 February 2025
Hi Abhinav, we're sorry to see you have left this review. We ask all prospective tenants for details of who would be living at the property, to ensure we meet the landlord's requirements and comply with any potential licensing regulations. Renting a three-bedroom property to a single occupant shouldn’t pose any issues and we believe there may have been some miscommunication during the call. If you would like to discuss this further, please feel free to contact us and we would be happy to assist in finding a suitable property for you.
★★★★★ 5/5
Trustpilotfirst time buyers- St Margaret's
We were first time buyers in the St Margaret's area of East Twickenham and bought our flat through Alessandro. From the start he respected our brief, didn't waste our time with properties beyond our price point and worked hard to broker the sale. At the time of exchange he was on holiday and his colleagues in the office stepped in and worked equally as hard on his behalf. We would go back to Chase Buchanan St Margaret's in a heartbeat should we chose to move again in the future. Thanks guys! Sarah & Stuart.
Sarah · 8 September 2024
Agent replied · 6 February 2025
Hi Sarah, thank you for your review and congratulations on your first home! We were delighted to have assisted you throughout the process and are here to help should you look to move in the future. Best wishes!
★★★★★ 5/5
TrustpilotRental with Chase Buchanan via Audrey Sawyer
I have rented my house through Chase Buchanan for two successful rentals and would recommend them. That’s over 6 years. Audrey Sawyer is exceptional. My main contact for any landlord and tenants queries. Very swift and professional for both my tenant and I Always there to support and very knowledgeable.
Caroline · 18 March 2025
★★★★★ 5/5
TrustpilotHelpful, thorough and attentive estate agent !
Adele’s exceptional management during our home purchase was truly remarkable. Her attention to detail, dedication, and unwavering commitment ensured a smooth process from start to finish. Adele’s extensive experience in the property market shone through, and her ability to navigate complex situation was impressive. She made us feel confident and well-informed every step of the way. Her warm and approachable demeanor created a positive atmosphere, making the entire experience enjoyable. We’re grateful for Adele’s expertise and professionalism, and we couldn’t be happier with our new home. Thank you, Adele! 🏡🌟
Clare · 20 August 2024
Agent replied · 6 February 2025
Hi Clare, thank you so much for sharing your experience with Adele, she will be delighted to see this. Should you need anything else, please do let us know and we'll be happy to help!
★★★★★ 5/5
TrustpilotAmazing Group
Our overall experience of dealing with chase Buchanan was amazing. The people working within the company go above and beyond into making sure you feel valued and looked after. We delt with a colleague named Rebecca she was nothing but down to earth and honest with everything she had to deal with for us. I would highly recommend to anyone to deal with these and to have as much faith in them as it really does pay off. Credit isn't given out much anymore but I don't have a bad word to say about the whole team.
Callum · 14 August 2024
Agent replied · 6 February 2025
Hi Callum, thank you for taking the time to leave a review for Rebecca and it's great to hear you would recommend us based on your experience. Should you need anything else, please do let us know. Best wishes!
★★★★★ 5/5
TrustpilotKate Murphy is an excellent Property…
Kate Murphy is an excellent Property Manager, she is professional, efficient and always available which is so reassuring. Thank you to Chase Buchanan and Kate for instilling confidence and reassurance that my property is being managed by you.
Sarah · 17 April 2024
Agent replied · 6 February 2025
Hi Sarah, thank you for sharing your experience with Kate and our Property Management team. If you need anything else, please do reach out to us via phone or email. Best wishes!
★★★★★ 5/5
TrustpilotI am a Us citizen needs a letter from…
I am a Us citizen needs a letter from my land lord about my rental history for my spouse visa extension in November, therefore, I visited one of your offices in Wellington House in Hampton Hill and spoke with a very nice young extremely polite man by the name of Joe and explained my situation and he promised someone will call me back. The next day I received a call from Ashley Tudhart to enquire about my request and an hour later I received a text from her with the letter I requested. I was flabbergasted and amazed on how fast she acted to my request. Both Ashley and Joe have my deepest gratitude and they are a big asset to your organisation.
VARISH · 2 August 2024
Agent replied · 6 February 2025
Hi Varish, thank you for taking the time to leave a review. We're thrilled to hear that the Hampton Hill team were quick to help you with your letter request for your spouse visa extension. Should you need anything else, please do let us know and we'll be happy to help. Wishing you all the best with your application!
★★★★★ 1/5
TrustpilotWe had a really bad experience renting…
We had a really bad experience renting in Trowbridge with Chase Buchanan. When we first moved in the carpets were in an absolutely awful state, we had to replace them and never got the money back. We never got an inventory, there was awful damp and mould issues which they blamed on us and never fixed or even attempted to help with. Then, the landlord tried to withhold our deposit at the end!
Sophie · 17 November 2024
Agent replied · 6 February 2025
Hi Sophie, we are sorry you have had to leave this review. We are looking into this and will come back to you as soon as we have more information from the branch.
★★★★★ 5/5
TrustpilotSuperb service
Superb service. Very friendly and efficient staff, particularly Justin Carter who is the Lettings Manager. Most importantly they deliver on finding good tenants very quickly.
Sir · 14 November 2024
Agent replied · 6 February 2025
Good afternoon, thank you for taking the time to write a great review. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotSale of our house in Stuart Road by Chase Buchanan
We are truly happy with the top to bottom service provided by Chase Buchanan of Plymouth and very grateful indeed for the way Stephen has handled the sale of our home. We have nothing but praise in the way he has dealt with us and keeping us updated to achieve the exchange of contracts and now completion. We are very grateful indeed for the service he has provided us and would highly recommend your firm for his approach and way he has handled our sale.
JG · 16 July 2024
Agent replied · 6 February 2025
Hi JG, thank you for taking the time to leave a review for Stephen. We're happy to hear that his dedication and professionalism shone during the sale of your home and kept you updated throughout the process. Wishing you all the best for the future!
★★★★★ 1/5
TrustpilotExtremely Disappointing End of Tenancy Experience with Chase Buchanan
After our tenancy experience, I would strongly advise tenants to proceed with caution when dealing with Chase Buchanan.
Theje · 22 May 2026
Agent replied · 23 June 2026
We're sorry to hear about your experience, Theje. Your feedback is important to us, and we strive to improve our tenant support and communication. We take such matters seriously and will review your concerns to ensure better outcomes in the future. Thank you for sharing your thoughts.
★★★★★ 5/5
TrustpilotCan’t thank Lorenc and the team enough
Can’t thank Lorenc and the team enough! Within a week they had found the perfect tenants that are ready to move in as soon as the current tenancy runs out. Thank you so much, highly recommend!
Chris · 3 April 2024
Agent replied · 6 February 2025
Hi Chris, thanks for your feedback and we're thrilled to hear that we found you the perfect tenants for your property. Should you need anything else, please let us know. Best wishes!
★★★★★ 5/5
TrustpilotOverall great experience with this…
Overall great experience with this branch. Shout out to Nathaniel, super attentive and considerate. Thanks again!
Ellie · 9 February 2025
Agent replied · 13 February 2025
Hi Ellie, thank you for taking the time to write a great review. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotFrom instructing CB with a property to…
From instructing CB with a property to let, to the new tenants moving in everything went smoothly and a very professionally service was provided. Thank you Lucy & Tom for your efforts and helpful assistance and thanks to the behind the scenes team. kind regards William Forrest
William · 22 February 2025
★★★★★ 5/5
TrustpilotNathan was really helpful in finding me…
Nathan was really helpful in finding me a great location. Thanks to the team at Chase
Cybill · 30 January 2025
Agent replied · 6 February 2025
Hi Nathan, thank you for the great review. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotExceptional Service
Aiden was incredibly helpful and efficient in handling my property. His professionalism and care were evident throughout the process, making it a stress-free experience. I highly recommend his services to anyone in need of assistance.
Nicole · 13 March 2024
Agent replied · 6 February 2025
Hi Nicole, thank you for your review. We're thrilled to hear Aiden has made everything stress-free for you and should you need anything else, we're only a phone call or email away. Best wishes!
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