Trusted Agent profile · Bristol, City of
★★★★★
446 reviews across 2 platforms
174 Whiteladies RdClifton, Bristol, BS8 2XU, Bristol, City of, BS8 2XU
Chase Buchanan Bristol Clifton's office in Bristol, City of, at 174 Whiteladies RdClifton, is rated 4.4 out of 5 across 446 reviews on two platforms, including 29 Google reviews rated 3.2.
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
1/5
TrustpilotAvoid Chase Buchanan, Predatory deposit practices
Be extremely careful when ending a tenancy with this agency. They attempted to withhold nearly £300 of my deposit for "cleaning fees" and "rent arrears" that were completely unjustified. I was forced to go through a full TDS adjudication to get my money back.
5/5
TrustpilotGreat service 10/10
Laura was really helpful in finding us good quality tenants and ensuring the moving in process was smooth. Thanks Laura!
Hi Jane, thank you for sharing your experience with Laura. We're delighted to have found you tenants for your property. Should you need anything else, please do not hesitate to get in touch. Best wishes!
5/5
TrustpilotI am tenant in one of the property from…
I am tenant in one of the property from last 3 years , i have found them very professional & helpfull.
1/5
TrustpilotChase Buchanan Isleworth and Twickenham…
Chase Buchanan Isleworth and Twickenham branch are very unprofessional and rude.Recently received section 21 no fault eviction 3 months before the end of my tenancy.Within a few days they started chasing for house viewings.To my surprise in the morning they had erected a house letting board at the gate without even communicating with me.They started calling me on my phone demanding they needed to have house viewing at the times they arranged themselves.If I didn't pick up my phone they kept ringing until I answer or they would write an email harassing me.I was so drained that I ended up not responding to them.Then they started firing me up with email after email and until they told me that they have keys to the house and they were coming over to have some viewings.I thought that was a joke and I did not respond.Honestly to my surprise they came without my permission and unlocked the door but fortunately the door chain was engaged and they could not enter the house.I was frightened I thought they were burglars and I approached the door to find out two agents had opened my door without my permission and I started taking a video straight away.They told me that it's in my contract that I should allow them the house viewing.I went nuts and chased them away threatening to call the police.Please avoid them.They are ruthless people with no heart and they have zero respect for anyone.They are evil people.I still have the video, the emails and phone calls they used to engage me in harassment and disturbing my peace.I am severely heartbroken and my heart bleeds with anger and discomfort.I desperately need this to be resolved and I am going to engage some solicitors.
Dear Billy, thank you for providing your feedback. We want to express our sincere apologies if the mentioned offices inadvertently caused you additional stress toward the end of your tenancy. This was certainly not our intention.We appreciate your understanding and want you to know that your feedback is invaluable to us. We are committed to taking your comments on board and implementing necessary improvements to enhance our services moving forward.If there are specific areas you believe we should focus on or if you have further details to share, please feel free to let us know. Your satisfaction is our priority, and we are dedicated to making the necessary adjustments. Thank you for bringing this to our attention, Best regards.
5/5
TrustpilotEllie has been super helpful in the…
Ellie has been super helpful in the process of looking for a new flat - she's been very communicative and a great pleasure to work with throughout the whole process.
Hi Jennie, thank you for your review. We're thrilled to hear Ellie was super helpful during your property search. Should you need anything else, please do not hesitate to reach out to us. Best wishes!
5/5
TrustpilotThanks Kris
Thanks Kris , you were brilliant from start to finish, sold my house for full asking price from the first viewing, I highly recommend Chase Buchanan at Hampton Hill
Hi there, congratulations on the sale of your property and thank you for sharing your experience with Kris. If you need anything else, please do reach out to the team. Best wishes!
5/5
TrustpilotFlawless
I can't fault my experience with Chase Buchanan. Pippa was friendly and helpful throughout the process, always quick to answer any questions and offer advice.
Hi Carlitos, thank you for your review. We're delighted to hear that Pippa provided top-class service and made your experience a good one. Please do let us know if you need anything else!
5/5
TrustpilotChase Buchanan have managed my property…
Chase Buchanan have managed my property portfolio for the last 26 years and have been excellent.
Thank you, Aspy! We’re thrilled to hear about your positive experience with Audrey and her exceptional property management skills. It's great to know that she has provided you with confidence and peace of mind over the years. We appreciate your loyalty and support!
5/5
TrustpilotAs Landlords we have excellent service…
As Landlords we have excellent service from Chase Buchanan and especially the property manager Audrey Sawyer.
Thank you for your fantastic review, Mrs. Marlow! We're thrilled to hear about your positive experience with Audrey. Our team is dedicated to providing excellent service, and it's wonderful to know that her communication and efficiency have made a difference for you and your tenants.
5/5
Trustpilot10/10
Professional, proactive - on top of their brief and 10/10 communication between me (the seller) and the buyer. I don't think a single estate agent knew the area/development of my property sale as well as Chase Buchanan.
Thank you, Fay! We're thrilled to hear you had such a positive experience with our team. We're dedicated to providing top-notch service and expert knowledge, and it’s great to know we met your expectations. Your feedback motivates us to keep delivering the best for our clients!
5/5
TrustpilotI am the landlord of a property that is managed by Chase Buchanan…
I am the landlord of a property that is managed by Chase Buchanan. I have had the pleasure of dealing with Michelle Hand and Bijou Pasticheur in the Hampton Hill office. They are always courteous, helpful and extremely efficient. I have had issues both with the current tenants and also problems with water/boilers that have been dealt with very promptly.
Hi Arne, thank you for taking the time to leave a great review. We are so glad the team were courteous and helpful. Should you need any further assistance we will be happy to help.
5/5
TrustpilotThe manager Lorenc is fantastic
The manager Lorenc is fantastic. He has let my property consistently over a number of years. An excellent communicator that has never let me down.
Hi Joshua, thank you for taking the time to leave a review for Lorenc and being a long-term landlord with us. Please do not hesitate to reach out if you need anything. Best wishes!
5/5
TrustpilotStaff were great
Staff were great. Found a series of people that wanted the place and were pretty good at comms.
Thanks for the fantastic feedback, Danny! We're thrilled to hear you had a great experience with our team and appreciated their communication. Thank you for trusting us with your property!
1/5
TrustpilotAVOID Chase buchanan!!!!
Chase buchanan and campions are absolutely disgusting. I was a tenant in plymouth. They told me 6 weeks after I left the property that there was damage to the property (hmm funny that). Obviously incorrect. Also had to report faulty doors about 5 times. Small room had a faulty light. Mould on the wall and some moron couldn't even fix up a cabinet under the sink. Gas hob which had no spark button and they knew! Money grabbers.
Hi Aimeer, we're sorry to see you have left this rating. After looking into this further, we can see that you have already been in touch with a member of the Property Management team. If there is anything further you would like to discuss, please do not hesitate to let us know.
5/5
TrustpilotAlicia in the Hampton Hill office…
Alicia in the Hampton Hill office responded promptly and delivered a result according to my wishes.
Thank you for your wonderful feedback, Ashley! We're thrilled to hear that Alicia provided prompt and effective service. We always strive to meet our clients' needs and appreciate your recognition of our team's efforts. Looking forward to assisting you again!
5/5
GoogleThe Clifton Sales Department provided me with a superb service when I sold a house a few months ago. I have been in the property business for 28 years, during that time I have sold many properties through a number of estate agents. Scott & Gemma are the most effective & efficient estate agents that I have come across in that entire time. They found a buyer & achieved completion in a very short time to meet an important deadline for me that I had thought was near impossible.
5/5
TrustpilotGreat Service!
Have just sold flat through the Isleworth Office. Great service from start to finish. The initial valuation from David gave me confidence in his team's ability and approach. Morgan persevered with viewings, keeping me updated on progress, answering queries in good time and keeping buyer engaged. His upbeat approach throughout the process helped hugely. Would highly recommend
Hi Scott, thank you for taking the time to write a great review and sharing your experience with Morgan. We are so glad he was upbeat and kept you updated. We appreciate the support and wish you all the best.
5/5
TrustpilotMe and my partner are in the process of…
Me and my partner are in the process of looking for a property to rent. Nathaniel has been nothing short of helpful and informative!
Hi Rio, thank you for sharing your experience with Nathaniel. We're thrilled to hear you found him helpful and informative during your property search. If you have any further questions, please don't hesitate to reach out.
5/5
TrustpilotI cannot recommend Adele highly enough
I cannot recommend Adele highly enough. Very personable and excellent communication throughout the whole process.
Hi Tamara, thank you for your kind words for Adele. We'll make sure to pass on your feedback to her. Best wishes!
5/5
TrustpilotWould 100% recommend Chase Buchanan.
George has been incredibly helpful and gone above and beyond to help my partner and I resolve a historic property matter.
Hi there, thank you for sharing your experience with George and the team. We're delighted to hear that he resolved a historic property matter for you. Should you need anything else, please do not hesitate to let us know. Wishing you all the best!
5/5
TrustpilotReshma Vyas top manager
Reshma has looked after the property with skill, and been super responsive with me around repairs and requirements over many years. I really enjoy working with her and value her expertise and perspectives.
1/5
TrustpilotNEVER RENT WITH THEM AGAIN
Instead of give the deposit straight away at the end off tenancy,now after 1 week they are going to make us wait 3-5 days extra to get our deposit back ,wen they were asking for the deposit on the first place before we move in to the property.This is inaceptable to wait 2 weeks to get our deposit back wen the landlord was happy to give the deposit on the next day we left the property ,I never have to deal with this terrible management from a agency,I will understand 2-3 days but not 2 weeks.They completely showing how much they care about the money and don’t care about the tenant’s who at the end of the day are the ones they feed them.I will make sure if someone ask me for a good state agent don’t mention them.
Dear Mr. Norfleet, we sincerely appreciate your feedback and the time you took to bring your concerns to our attention. Your input is invaluable in helping us enhance our services.We understand the disappointment you experienced regarding the delay in processing your deposit return. Please rest assured that we are committed to handling all deposit returns with the utmost promptness. Our Regional Director will personally investigate the reasons behind the extended processing time for your deposit and take immediate steps to improve our procedures wherever possible.Thank you again for sharing your experience with us. We genuinely value your feedback and are dedicated to ensuring a smoother and more efficient process moving forward. Best regards.
5/5
TrustpilotAdele was always helpful and always…
Adele was always helpful and always kept me up to date with how things were progressing
Hi Matthew, thank you for your feedback. It's great to hear Adele kept you informed throughout the process. If you have any other questions, please do let us know.
5/5
TrustpilotIssues sorted Quickly!
We had an issue with our boiler, and our property manager Molly immediately got a plumber out, who had a look and prescribed a new boiler needed to be fitted. Within a week a whole new system was installed by a very friendly plumber who explained everything to us, and what to look for in the future.
Hi Matthew, thank you for taking the time to leave a great review. We are so glad Molly was able to resolve the issue so quickly. We are always here to help should you need anything further.
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