5/5
TrustpilotReshma Vyas top manager
Reshma has looked after the property with skill, and been super responsive with me around repairs and requirements over many years. I really enjoy working with her and value her expertise and perspectives.
Trusted Agent profile · Bristol, City of
Chase Buchanan Bristol Clifton Bristol, City of reviews
★★★★★
448 reviews across 2 platforms
174 Whiteladies RdClifton, Bristol, BS8 2XU, Bristol, City of, BS8 2XU
Chase Buchanan Bristol Clifton's office in Bristol, City of, at 174 Whiteladies RdClifton, is rated 4.4 out of 5 across 448 reviews on two platforms, including 29 Google reviews rated 3.2.
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Reviews
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotIssues sorted Quickly!
We had an issue with our boiler, and our property manager Molly immediately got a plumber out, who had a look and prescribed a new boiler needed to be fitted. Within a week a whole new system was installed by a very friendly plumber who explained everything to us, and what to look for in the future.
Agent replied · 6 February 2025
Hi Matthew, thank you for taking the time to leave a great review. We are so glad Molly was able to resolve the issue so quickly. We are always here to help should you need anything further.
5/5
TrustpilotVery professional
Vanessa was very professional and helpful with the complete process right from managing the viewings to finalising the house and managing the referencing process.
Agent replied · 6 February 2025
Hi Nitin, thank you for your feedback. It's lovely to hear Vanessa helped you throughout the process and got everything finalised for you. Should you need anything else, please feel free to reach out. Best wishes!
5/5
Trustpilotnew tenant for our rental property in 24 hours!
Found a tenant for our 2 bedroom bungalow in Hampton in 24 hours!
Agent replied · 20 March 2026
Thanks for the fantastic feedback, Richard! We're thrilled to hear you found a tenant so quickly and appreciated our communication and attention to detail. Your satisfaction is our priority, and we look forward to assisting you again in the future!
5/5
TrustpilotDaniel Johns is a super star
Daniel Johns is a super star! He went above and beyond to make it a successful sale and supported me throughout the process. I loved working with him. 10 stars!! I would highly recommend.
5/5
TrustpilotEllie Hind was absolutely brilliant…
Ellie Hind was absolutely brilliant whilst renegotiating our renewals tenancy contract. She was professional though out the process, keeping me informed and was very helpful addressing all my questions and concerns.
5/5
TrustpilotWe have been using Audrey at Chase…
We have been using Audrey at Chase Buchanan in Teddington Middlesex to look after our rentals over the past few years she is very professional and always so helpful when there are any issues to do with the rentals, her job is not an easy job to do (having dealt with other management companies over the years Audrey and all the staff at Chase Bucanon are excellent compared with the other agents that we have used in the past) so if you’re looking for someone to look after your rentals or any other things property related, I would highly recommend Chase Buchanan .
5/5
TrustpilotWhen I was looking for an estate agent
When I was looking for an estate agent, I asked three separate estate agents to come and value.
Agent replied · 9 February 2025
Thank you for your wonderful review! We're thrilled to hear about your positive experience with Erin and the team. It’s great to know that their expertise and support made a difference during the sale process. We appreciate your trust in us and wish you all the best in your new home!
5/5
TrustpilotThank you Nathaniel for helping me with…
Thank you Nathaniel for helping me with my search, very professional and efficient with helping me settle and in Twickenham.
Agent replied · 6 February 2025
Hi Cozmoz, thank you for taking the time to leave a review for Nathaniel, he'll be delighted to see this. Wishing you all the best in Twickenham and feel free to get back in touch if you need anything else.
5/5
TrustpilotAmazing!
Purchased a flat through this estate agent, mainly dealing with Kris and Adele from Hampton branch. They were super helpful throughout the difficult process. They chased up my solicitors many times on my behalf. They were patient and very quick to reply. Kris answered several questions I had even if they dont come under his remit.
Agent replied · 6 February 2025
Hi TT, thank you for sharing your experience with Kris, Adele and the Hampton team. It was a pleasure to have assisted you throughout the process of purchasing your property. Should you need any help in the future, please do let us know.
1/5
TrustpilotDisappointing
My partner and I were looking to rent out a garden flat. We told Chase Buchanan from the get go we also had a small house cat.We booked a viewing which I only got a phone confirmation for. I had to call them myself an hour before the appointment (while I was already getting dressed up) for them to let me know it had actually been cancelled.I agreed to rebook the viewing as we really liked the property. One hour before the scheduled, confirmed viewing (again, while I was getting dressed up and ready to leave the house), I was called by one of the agents who told me the landlord did not accept pets.Why was it confirmed in the first place? God knows. In hindsight, after seeing all these reviews, I am glad I didn’t get to sign any contract with them and never will.
5/5
TrustpilotPatient, assertive, effective and friendly team
The team worked very hard to get my exchange through. They dealt patiently and assertively with the multiple delays caused by external parties. They communicated frequently with me and all parties in the chain, including other estate agents and my solicitor, chasing issues up as promised. Friendly and professional at all times.
Agent replied · 6 February 2025
Hi Ross, thank you taking the time to write a great review. We are so glad the team were patient and assertive. We appreciate the support and wish you all the best.
5/5
TrustpilotAudrey Sawyer reference for 23 Castle Road lettings.
Hello Chase Buchanan, Audrey.
Agent replied · 27 May 2026
Thank you, David, for your wonderful feedback! We're thrilled to hear about your positive experience with Audrey and the team. Your trust over the years means a lot to us, and we’re glad to have been able to support you and your family. Wishing you all the best!
4/5
TrustpilotRenting with ChaseBuchnan was awesome
Process was smooth and easy. Specially for hunting properties, they do keep notify you for many options.
Agent replied · 9 February 2025
Hi Mr Kumar, thank you for sharing your experience sin relation to finding a property with us. We're delighted to read that you found the process an easy one. Best of luck in your property search!
1/5
TrustpilotWorst experience.
I have been dealing in property with various agents for over 20 years and this is by far my worst experience. Finally, after I gave written notice that I did not want to use Chase Buchanan's services they have gone ahead anyway and without my permission are now advertising my house online for a price that I haven't agreed to. I have repeatedly asked for all advertising to be removed but my requests have been repeatedly refused.
5/5
TrustpilotChase Buchanan are team of friendly…
Chase Buchanan are team of friendly professionals. They were very informative and helpful throughout the process and helped me to secure perfect property at the great price. Especially Mr Roman, who supported me during the process, making sure that I am well informed along the way. With the great understanding of how busy professional life can get, he assisted me along the way, making all process swift.
Agent replied · 6 February 2025
Hi Nina, thanks for sharing your experience with Roman and the team. We're thrilled to hear they supported you through the process of finding your perfect property. Wishing you all the best and happiness in your new home!
5/5
TrustpilotI'm extremely happy with service…
I'm extremely happy with service provided by Lorenc helping me to find the perfect property.Many thanks to Lorenc and his team .
Agent replied · 6 February 2025
Hi Rodolfo, congratulations on your new home, we're delighted to hear Lorenc and the team assisted you with this. Should you need anything in the future, please do not hesitate to get in touch again. Wishing you all the best!
1/5
TrustpilotReally disappointed
Really disappointed. Right from the get go they were abrasive and neglectful. They only care about the sale, nothing else. There is zero customer care. I asked them numerous times to call me first if they had a potential viewing rather than emailing me. It took about 8 attempts to get this across. One of the sales team admitted to me that their standards had dropped. It seems there is no communication between the sales people, and after 2 weeks of the house being on the market they were hassling me to lower the price. Once we took it off the market they still booked viewings. After 2 weeks it was still live on the web and the sign is still up! It was a stressful and bad experience and because of that we’ve taken it off the market.
5/5
TrustpilotCandace has workee with with us for a…
Candace has workee with with us for a long time in trying to secure a property in the area we wanted to live. Despite failing with our first property she was able to help and find another property that would work for us, so we are really appreciatitive of her support and helping us on our journey :)
Agent replied · 6 February 2025
Hi Mark, thank you for your review and congratulations on finding a new home! It's great to hear that Candace was on hand throughout the process and found you an alternative in the end. Best wishes!
5/5
GoogleKayleigh and Rebecca were really helpful and went above and beyond for us. Thank you for your help.
Agent replied · 17 April 2026
Hi Lydia, Thank you for your review, we're delighted to read that Kayleigh and Rebecca went above and beyond for you. If you need anything else in the future, please do not hesitate to reach out to us. Best wishes, Chase Buchanan (Downend)
5/5
TrustpilotKris was very helpful
Kris, was very helpful throughout the purchase. I would definitely recommend the Chase Buchanan Hampton Hill Team.
Agent replied · 23 January 2026
Thank you for your fantastic review, Paul! We're thrilled to hear that Kris provided you with excellent support during your purchase. Your recommendation means a lot to us, and we look forward to helping you again in the future!
5/5
TrustpilotGreat experience!
Thank you Roman for a smooth and enjoyable process. Pleasure to work with you, many thanks!
Agent replied · 9 February 2025
Hi Jacob, it's great to see that you had a smooth experience with Roman and wish you all the best for the future!
5/5
TrustpilotNew fencing at last! Thanks Bijou!
I am renting and have been watching our fencing gradually delapidate front and rear of the house. Bijou patiently pursued the repair (full replacement) with the landlord overseas and we finally got fencing front and rear gardens fully replaced in a day and a half..great job. Thanks for your help Bijou!
Agent replied · 6 February 2025
Hi Colin, thank you for the positive feedback. We are so glad you was able to get your fencing repaired. We are always here to help should you need anything else.
5/5
TrustpilotMolly Smith - A credit to Chase Buchanan
As landlords we work with Molly Smith , Team Leader in the Property Management Team at CB. She is very responsive, keeps us well informed and is always up to date with what is going on with our flat, with the market and with the wider environment. She has a super constructive manner and never presents problems, only solutions. She is a credit to CB.
Agent replied · 6 February 2025
Hi Sheila, thank you for taking the time to leave a review for Molly. She'll be delighted to read this and we're happy to hear that she's on hand for anything that arises. Please let us know if you need anything else.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Chase Buchanan Bristol Clifton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bristol, City of.
