Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotChasebuchanan have been amazing!
Chasebuchanan have been amazing! They have guided me through the process of buying my first house and given me really helpful advice along the way. They are friendly and approachable and easy to contact. They are always happy to answer any questions I have about the property.
Jack · 20 August 2024
Agent replied · 6 February 2025
Hi Jack, thank you for taking the time to leave a review. We're thrilled to hear that you have felt supported throughout your buying journey and if you need anything else, please do let us know.
★★★★★ 5/5
TrustpilotDaniel Johns and Danny Hicks a great team
Daniel Johns and Danny Hicks provided excellent support during the sale of my property in Richmond. They were recommended by a friend who had used them before and thought very highly of this team at Chase Buchanan and I can only say I concur. Provided good advice at all times handled with professionalism.
Mr · 30 April 2024
Agent replied · 9 February 2025
Hi Mr Soley, thank you for taking the time to leave a review for Daniel and Danny and congratulations on the sale of your property. Should you need anything in the future, please do not hesitate to reach out to us. Wishing you all the best!
★★★★★ 5/5
TrustpilotExceptionally professional
Ellie Hind (Renewal Negotiator) was exceptionally professional, helpful, and quick to respond. She handled a complicated renewal process with ease, making everything straightforward and stress-free. I wish all business interactions were as smooth and efficient. Thank you so much, Ellie!
Phil · 26 November 2024
Agent replied · 6 February 2025
Hi Phil, thank you for taking the time to write a great review. We are so glad Ellie was professional and helpful. We appreciate the kind words and wish you all the best.
★★★★★ 5/5
TrustpilotRenewing lease
I recently worked with Chase Buchanan on my flat’s lease renewal, and it couldn’t have gone smoother. Ellie, their renewals negotiator was prompt, professional, and handled everything seamlessly, making the process easy for both me and the tenants. Highly recommend!
Luxe · 12 November 2024
Agent replied · 6 February 2025
Hi Luxe Limited, thank you for taking the time to leave a great review. We are so glad Ellie was prompt and professional. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotKnowledgeable and Supportive Agent
I recently rented my first home through Chase Buchanan, and the experience was fantastic. My agent, Tom, was knowledgeable, supportive, and made the entire process smooth and stress-free. I highly recommend Chase Buchanan for their professionalism and commitment to clients.
Wary · 1 November 2024
Agent replied · 6 February 2025
Hi Wary, thank you for sharing your experience and congratulations on your first rental with us. Should you have any other queries, please do get in touch.
★★★★★ 5/5
TrustpilotVery professional and so helpful…
Very professional and so helpful finding new tenants for my property. I had so much trust in the team to get the right tenants to fulfill my needs in my property and long term. Will definitely be back in the future if needed anything else or help with! Thanks again Chase Buchanan
Molly · 4 April 2024
Agent replied · 6 February 2025
Hi Molly, thank you for your review. We're thrilled to see you had such a positive experience with us and should you need anything in the future, please let us know. Best wishes!
★★★★★ 5/5
TrustpilotProfessional and Helpful
Over a protracted period these people have remained polite, responsive and helpful throughout.
Elizabeth · 19 September 2025
Agent replied · 23 September 2025
Thank you, Elizabeth! We appreciate your kind words and are thrilled to hear about your positive experience. Our team is dedicated to providing excellent service, and it’s great to know we’ve met your expectations. Looking forward to assisting you in the future!
★★★★★ 5/5
TrustpilotDaniel Johns
Daniel Johns, the estate agent who handles my purchase, was exceptionally helpful, courteous and kept things moving and checking all along, which I found incredibly helpful. The purchase went through very smoothly thanks to him.
A · 16 December 2024
Agent replied · 6 February 2025
Good morning, thank you for the great review. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotGreat experience!
We had a great experience buying our first home through Chase Buchanan from first viewing to completion. Adèle and the team were incredibly communicative and helpful throughout the process and resolved any questions promptly. Would highly recommend!
Roisín · 15 November 2024
Agent replied · 6 February 2025
Hi Roisin, thank you for the great feedback. We hope yo love your new home and are alwasy here to help if you need us.
★★★★★ 5/5
TrustpilotChanged my wary opinion of estate agents
Despite multiple setbacks in our sale the team persisted and helped navigate the ups and downs of the property market. They were all extremely supportive and also good listeners when it got too much. They provided valuable advice and contacts. Thank you
Priam · 29 August 2024
Agent replied · 6 February 2025
Hi Priam, thank you for sharing your experience with the team. We're happy to hear that they navigated you through the ups and downs to progress your sale. If you need any further help, please do let us know.
★★★★★ 5/5
TrustpilotSale of flat
Hi, I felt I wanted to say how well John at Chase did in selling my flat recently.All his team were very polite and I always felt confident in them.No pressure to accept low offers as with others no pressure to reduce the price without giving it a fair chance first.
Roland · 29 February 2024
Agent replied · 6 February 2025
Hi Roland, congratulations on the sale of your flat! We were delighted to have assisted with this and will pass on your compliments to John and the rest of the team. Wishing you all the best for 2024.
★★★★★ 1/5
GoogleBad experience here. I have been waiting for the return of deposit since 08/09/2024 (check-out date), at time of writing the date is 04/12/2024. Despite asking for updates and calling, I have not received any response from this agency for 2+ weeks.
IMO, there are many other options in Bristol worth trying before Chase Buchanan Downend.
Luke · 17 April 2025
★★★★★ 5/5
TrustpilotI’ve been using the Clifton Branch for…
I’ve been using the Clifton Branch for many years and have always find the Staff very welcoming and easy to deal with. If you are looking to rent a property either as landlord or a tenant I would highly recommend you go to Chase Buchanan before anybody else.
Justin · 3 April 2024
Agent replied · 6 February 2025
Hi Justin, thank you for your loyalty and feedback. We're delighted to hear that you've consistently found our Clifton Branch staff welcoming and easy to deal with over the years. We look forward to assisting you for many more years to come!
★★★★★ 1/5
TrustpilotChase buncham plymout rent out rodent…
Chase buncham plymouth rent out rodent infested property'and the reason is cracks in the flooring behind the skirting boards which allow access they then lie on behalf of the landlord to chare the tenants for the work to because they failed a legal requirment
Alan · 27 May 2024
Agent replied · 6 February 2025
Hi Alan, we're sorry to see you have left another review on our page. Our records show no reports of pest concerns, however, we would welcome the opportunity to deal with this for you. Please contact your Property Manager and we will be happy to help.
★★★★★ 5/5
TrustpilotThank you!
Daniel Johns at Chase Buchanan Richmond was helpful and responsive
Farzaneh · 19 February 2025
★★★★★ 5/5
TrustpilotTom was very helpful in finding…
Tom was very helpful in finding properties to rent
Madeline · 21 February 2025
★★★★★ 5/5
TrustpilotDaniel was great throughout the process…
Daniel was great throughout the process and helped us secure our dream home. When issues came up he helpes us resolve them - brilliant service
Rich · 19 July 2021
Agent replied · 9 February 2025
Hi Rich, thank you for your feedback and instructing us to let out your property. We're thrilled to hear that everything went smoothly and our Bath team kept you informed throughout the process. If you need anything further, please let us know. Best wishes!
★★★★★ 1/5
GoogleChase has absolutely no interest in helping or supporting its tenants, generally isn't very organised or responsive when it comes to issues -even when it's their own fault- and does nothing to ensure the properties meet the bare legal minimum, such as being a livable temperature in winter, while straight up ignoring emails and offering absolutely no help.
Anne-Lou · 23 January 2025
★★★★★ 5/5
TrustpilotFantastic
Gemma from Trowbridge branch has been fantastic. Full of enthusiasm, checking in on all stages of this process. Cant fault her, 5 stars ⭐️⭐️⭐️⭐️⭐️
Sarah · 10 February 2025
Agent replied · 13 February 2025
Hi Sarah, thank you for taking the time to write a great review. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotIsleworth branch:
Isleworth branch:Excellent service, Morgan. Donna-may and Ricky B have excellent knowledge on sales in the area, not too pushy as a purchaser and the process was very smooth. Would highly recommend.
Amardeep · 18 October 2024
Agent replied · 6 February 2025
Hi Amardeep, congratulations on your new home! We're thrilled to have helped and wish you all the best for the future.
★★★★★ 5/5
TrustpilotReally wonderful experience.
Really wonderful experience.I was dubious to begin with as I know the current market is somewhat cut throat.However, with a little bit of persuasion and compromise I was happy we manage to find the right property for the 5 of us.2 adults 3 kids.
Flash · 29 February 2024
Agent replied · 6 February 2025
Hi there, congratulations on your new home and thank you for taking the time to leave a review. We're thrilled to have helped and if you need anything in the future, please do get in touch. Best wishes!
★★★★★ 5/5
TrustpilotExcellent retirement advice.
Just had a brief consult with Alex, he was fantastic. He confirmed thing I knew and advised me of other factors regarding retirement. I look forward to meeting with him in the future.
Jonathan · 9 September 2024
Agent replied · 6 February 2025
Hi Jonathan, thank you for sharing your experience with Alex. If you need anything else, please do let us know. Best wishes!
★★★★★ 5/5
TrustpilotHouse selling made easy by Chase Buchanan
My experience was made excellent because of the confidence and experience staff at Chase Buchanan provided. Communication was swift and to the point. Their dedication to showing many potential buyers the property, I was selling was commendable.
Richard · 4 July 2024
Agent replied · 6 February 2025
Hi Richard, thank you for your kind words. We're thrilled to hear our team brought confidence and dedication whilst showing potential buyers your property. Should you need anything further, please do not hesitate to reach out.
★★★★★ 5/5
TrustpilotExcellent service provider. Really appreciate their hard work to satisfy their customers
I feel really greatfull to get a house through chase Buchanan they are very helpful and provide excellent service ever I love there customer service they are doing great job. I highly recommend to chase Buchanan to my friends and other family members.
Kalpna · 27 February 2024
Agent replied · 6 February 2025
Hi Kalpna, congratulations on your new home and thank you for your kind feedback, it's lovely to hear that the team provided excellent service throughout your search with us. Please let us know if you need anything else in the future.
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