Trusted Agent profile · Bristol, City of
★★★★★
448 reviews across 2 platforms
174 Whiteladies RdClifton, Bristol, BS8 2XU, Bristol, City of, BS8 2XU
Chase Buchanan Bristol Clifton's office in Bristol, City of, at 174 Whiteladies RdClifton, is rated 4.4 out of 5 across 448 reviews on two platforms, including 29 Google reviews rated 3.2.
Tell us what you need and we'll put you in touch. Chase Buchanan Bristol Clifton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bristol, City of.
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
5/5
TrustpilotAs a first time landlord
As a first time landlord, I was very pleased with the service I received from the Lettings Department at the St Margaret’s branch (Sarah and Pippa). A tenant was found very quickly for my property, they were most helpful and gave good advice.
1/5
TrustpilotReally unprofessional and discriminatory behaviour
Really unprofessional their renting branch in Twickenham.A waste of time , unprofessional and dismissive way of working from the estate agents I had to deal with .Not only they discriminate clients but also give wrong information regarding renting , guarantors , deposits etc .They don’t update properties online and all about them seem really not clear when you ask information .I booked for a viewing and when I explained I have a guarantor that will help to pass all the financial check needed, not only the estate agent I was speaking on the phone said they don' t work with guarantors without explaining the reason but also dismissed the call and cancel my already booked viewing , discriminating me .Unacceptable and very unprofessional behaviour .
5/5
TrustpilotNathaniel Nartey
Nathaniel Nartey , such an impressionable, young man, lovely manners . His knowledge of the area 2nd to none. I felt like he’s lived in the area for 50years or more
Hi there, thank you for your glowing review. We're thrilled to hear that Nathaniel left such a positive impression, we're lucky to have him in our team. If you ever need further assistance, please don't hesitate to reach out.
1/5
TrustpilotHigh pressure
High pressure , non disclosures, minute I walk out of a viewing (several times) message me saying other people are interested. Need offer right away. Joel in particular every time. Stay clear !
Dear John, thank you for sharing your feedback. We have passed your concerns on to the the relevant office, please be assured that we are committed to making improvements to enhance our service moving forward. If there is anything specific you would like us to address or if you have additional details to share, please feel free to reach out. We appreciate your input, and your satisfaction is our priority.
5/5
TrustpilotGreat Service at Twickenham branch
The Chase Buchanan team are friendly professionals at the Twickenham branch. They were very informative, helpful and provided excellent service throughout the process of letting a property for me.
Hi there, thank you for your kind words regarding our Twickenham team. It's lovely to see that they were helpful and provided excellent service throughout the process of letting your property. Wishing you all the best!
5/5
TrustpilotQuick, efficient and friendly service
Quick and efficient service by Adele and Anna. Always happy to arrange extra viewings and attentive to questions asked
Hi Tom, thank you for taking the time to leave a review. We're delighted to read that Adele and Anna provided a quick and efficient service. If you need anything else, please do let us know!
1/5
TrustpilotThis estate agent is a joke
This estate agent is a joke! So unhelpful considering I have been a long term tenant. Glad we decided not to use them to help us secure our new property.
Hi there, we're sorry to see you have left this rating. In order for us to investigate this further, we have sent you a request via Trustpilot for more details. If you could please send these at your earliest convenience, we will be happy to look into this.
5/5
TrustpilotReally good communication
Really good communication Went above and beyond to help such as staying late to give keys
Hi Ellen, thank you for the great review. We appreciate the support and wish you all the best.
1/5
TrustpilotTerrible experience
Terrible experience, bad communication, untrustworthy and have lied throughout the experience. Twickenham branch.
Hi Eve, we are so sorry you have had to leave this feedback. We are looking into this and will come back to you with an update.
5/5
TrustpilotWonderful service
We had a great customer service experience. Lianne Gregory and Joel Kramer are fantastic. I recommend them if you are interested to let a new place. Thank you very much.
Hi Ricardo, thank you for your review and your kind words for Lianne and Joel. Should you need anything further, please do not hesitate to get in touch. Best wishes!
5/5
TrustpilotEllie has been amazing from finding us…
Ellie has been amazing from finding us the right property she has answered any queries very quickly, and help through the whole rental process, she is always cheerful and never makes you feel you are being a nuisance thank you Ellie
1/5
TrustpilotScary experience
We found a place through the Teddington/Hampton Hill agents, we liked it so we made an offer the next day. The agent was more than happy to take the money same day for the holding deposit so they can take it out of the market as the place is ours. So far so good, we were happy until the next day - they started asking for 12 months rent upfront asap, otherwise we’ll lose the house. We gave them everything they needed for the reference check (even guarantors), but they wanted 12 months upfront and it was nothing that we could do. We ended up asking for the deposit back (it took 1 week to get the money back) and with a big disappointment in agencies.Two months later and the house is still on the market, I wonder why…
5/5
TrustpilotTeddington !
Absolutely spectacular service from Joel and the Teddington lettings team. I would recommend them to anyone in the area!
Hi Wendy, we really appreciate you taking the time to leave a review for Joel and the Teddington team, they'll be delighted to see this. Best wishes!
5/5
TrustpilotGood lettings experience
The lettings team were really helpful with finding the right house in Bath and setting up our tenancy. We couldn't be happier!
Hi Alex, congratulations on your new home in Bath! We were delighted to have found this for you and wish you all the best for the future.
5/5
TrustpilotBoth the selling of our property and purchase …
Both the selling of our property and the purchase of our new property was made as stress free as possible by both Amanda and Chloe. Would definitely recommend.
Hi Clare, thank you for your review and congratulations on the sale and purchase of your homes. We'll make sure to pass this feedback on to Amanda, Chloe and the rest fo the team. Wishing you all the best for 2024!
5/5
GoogleKayleigh was extremely helpful and professional. Would highly recommend.
5/5
TrustpilotTrustworthy
helpful, respond quickly and their accounts department is good
Hi J, thank you for the positive feedback. Wishing you all the best.
5/5
TrustpilotVery good communication and good…
Very good communication and good support any time when I needed..Thank you
Hi Silviu, thank you for the great feedback. We appreciate the support and wish you all the best.
5/5
TrustpilotSuperb!
When selling our flat Chase Buchanan were brilliant. The Richmond team were superb - they communicated promptly, helped in areas where we unsure and generally held our hands through the process.
Dear Alison, thank you for taking the time to leave a review and congratulations on the sale of your property - it was a pleasure to be involved. Should you look to move in the future and we're in your area, please do get in touch and we'll be happy to help. Best wishes!
5/5
TrustpilotWarm welcome.
Walking into the shop you get a warm welcome, seen to very quickly, pleasant and knowledgeable staff, a nice happy atmosphere inside, all very professional
Hi Peter, thank you for sharing your experience about our branch and the atmosphere of it. It's lovely to read this and we're sure the team will be delighted with this feedback. Feel free to pay a visit anytime!
5/5
TrustpilotChase Buchanan
Stephanie Murray in the lease renewal team has always been proactive and able to assist in ensuring the process goes as trouble free as possible.
Hi Chris, thank you for taking the time to leave a review for Stephanie. We're delighted to hear that everything went smoothly during your lease renewal. Please do not hesitate to reach out if you need anything else from the team. Best wishes!
5/5
TrustpilotSale of Exeter Town House
Chris from Chase Buchanan quickly found us a buyer and communicated efficiently throughout the process.
Hi Edward, congratulations on the sale of your property. It's great to hear that Chris and the team found you a buyer so quickly. Wishing you all the best for the future!
5/5
TrustpilotGood work
Every member of the team has been professional and attentive.Adele especially, who was constantly on the case with regular feedback, she was always available when I needed her, which helped enormously to reduce stress.Thank you
5/5
TrustpilotGreat rental service
Gemma provided wonderful service during our rental agreement process. She was diligent in her responses and provided detailed answers to our questions.
Hi Gabriella, we're thrilled to hear that you had a positive experience working with Gemma. We're dedicated to providing excellent service, and it's wonderful to know that Gemma's diligence and attention to detail made your rental agreement process smooth. We appreciate your feedback!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Chase Buchanan Bristol Clifton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bristol, City of.
