Chase Buchanan Bristol Clifton Bristol, City of reviews

★★★★★ 1/5

Trustpilot

AVOID THIS AGENCY

Despite a strong start to our move in process, the final few weeks have been appalling. In short, we called Chase Buchanan the day before our agreed move-in to confirm the time for Tuesday for check-in, inventory and keys hand-over. On Tuesday, we arrived with a full van and found no one waiting to let us in and indeed on calling the agency, they had 'forgot' about the appointment. We had to call the landlord directly to let us in the property to drop off our goods and we received no follow-up email or effort from Chase Buchanan to address why this had occurred. This was made more frustrating that we had no single point of contact, and had to explain to situation to multiple disinterested agents to try and resolve. We agreed that Saturday would be the move-in day to allow for final electrical work and they agreed on the Tuesday that they would email us ASAP with our move-in times. No such email appeared and we had to chase them on Friday to find out the time. On calling the individual responsible for tenancy progression (and the person we confirmed move in on Tuesday earlier in the week), she said, 'oh I thought you had moved in', leading to the conclusion that no one had thought to inform this person of the problems earlier in the week and no plan was in place for our move in. She informed us that the inventory clerk would not be rescheduled and instead the landlord would move us in. This is entirely unprofessional and left us with many questions around proper key handover and querying the inventory. Abysmal internal and external communication, an unwillingness to engage with the problem and solve it, a poor relationship with the landlord and an overall lack of care about their brand or the move in experience. For agencies with already poor reputations, this is a new low.

James · 3 December 2021

★★★★★ 5/5

Trustpilot

Great team and communication

Rebecca and Joanna really kept us informed during the process and really made our process smooth.

Bethany · 16 July 2024

★★★★★ 5/5

Trustpilot

Fantastic experience with George from…

Fantastic experience with George from Chase Buchanan Richmond, very responsive and helpful always there to answer my questions. Would recommend.

Amelia · 3 May 2024

★★★★★ 5/5

Trustpilot

Aiden and the Richmond team have let my…

Aiden and the Richmond team have let my properties out multiple times. They are always great to deal with and maximise my returns

Emma · 4 March 2024

★★★★★ 1/5

Trustpilot

Follow Up on Issues

To Chase Buchanan: Thank you for your note of December 10 in reply to my one star review. I'm still waiting to hear from you. I look forward to your communication.

Susan · 17 March 2025

★★★★★ 1/5

Google

We thought that nothing could be worse than Intire, but CB is worse. No one returns our phone calls. Avoid.

Susan · 17 April 2024

★★★★★ 1/5

Trustpilot

Sellers avoid avoid avoid.

Richmond office do nothing to go against the stereotypical estate agent persona. Rude, condescending, pushy, passive aggressive at every point of contact. And this is from the ‘manager’. I was going to ask them to sell my house. Not a chance now. Thoroughly unpleasant agency that clearly has so much business (not! - it’s currently a sellers market with next to no supply of my type of house) they can afford to treat potential sellers this way. Big mistake! From over 50% of 1star reviews on here you’d think they would be striving to do better. Says it all. Ultimate in arrogance!

Emily · 29 September 2021

★★★★★ 5/5

Trustpilot

Would highly recommend.

I got a top price for the property at a very competitive rate.

Mr · 16 August 2024

★★★★★ 5/5

Trustpilot

Excellent service from Twickenham Chase Buchanan

I recently sold my house - twice - with Chase Buchanan. I say twice as the initial sale fell through at the very last minute, however by the following week Kristian and Myles had yet another heavy footfall through the property and within two weeks it was sold again. Throughout what was a really stressful process they were fantastic, always updating me, always in contact and more to the point always contactable to talk me through the process and any worries. Whilst I would definitely not recommend trying to sell your house twice during a pandemic, I would really recommend Chase Twickenham.

Emma · 28 July 2021

★★★★★ 5/5

Trustpilot

A friendly team who are always helpful…

A friendly team who are always helpful and respond quickly to questions about my rental properties.They always offer good advice too.

Josie · 1 March 2024

★★★★★ 5/5

Trustpilot

Amazing

Amazing, really efficient

AMELIA · 30 December 2024

★★★★★ 5/5

Trustpilot

Top agency in Exeter

It was Excellent working with Chris H and the whole agency to get our sale through. Always attentive and were able to support us above and beyond the standard.

Mukond · 20 March 2025

★★★★★ 5/5

Trustpilot

Property management

Audrey from Chase Buchanan looks after our property. She is always responsive, reliable and helpful in keeping us well-informed about any necessary day-to-day repairs and ongoing maintenance of our property.

Lyn · 7 March 2025

★★★★★ 5/5

Trustpilot

I recently had the pleasure of dealing…

I recently had the pleasure of dealing with Tom Morrison. He clearly upholds the morals and standards of Chase Buchanan and the whole experience was a pleasure. He will go far!

Ben · 21 February 2025

★★★★★ 1/5

Google

Was with this agency from 2022 till 2025.The worst experience ever.Absolute irresponsibility and miscommunication. Indifferent attitude to tenants needs and requests.Would never recommend to anyone👎🏻👎🏻👎🏻 …

Kateryna · 15 April 2025

★★★★★ 4/5

Trustpilot

Excellent lettings agency

Very efficient and professional approach Responsive and knowledgeable in the area of lettingsHandled all our queries promptly and timely

Pande · 22 March 2024

★★★★★ 5/5

Trustpilot

Vanessa at Chase Buchanan has been…

Vanessa at Chase Buchanan has been fantastic with great customer service and finding me tenants. Aways helpful, keeping me well-informed.

Rajiv · 29 February 2024

★★★★★ 1/5

Trustpilot

Horrendous experience

Horrendous experience, slow to fix any issues with the property. Taken them upwards of 3 months to fix backed up sewage all over the garden. Avoid at all costs

Lewis · 3 March 2025

★★★★★ 5/5

Trustpilot

10 out of 10 for these guys

10 out of 10 for these guys. I was so impressed by the team, and how well Dan communicated/replied to emails and always kept me updated. I had to put my flat on the market twice after my first sale fell through and throughout they were enthusiastic and kept positive. I was recommended by a neighbour to use Chase Buchanan, Richmond, and I’d recommend them too.Thanks again Dan, for persevering and for not giving up, when it seemed impossible!

Kiki · 17 May 2021

★★★★★ 5/5

Trustpilot

Fantastic and an exemplary service by…

Fantastic and an exemplary service by Nathaniel, and wish most agents would be the same.

Jason · 22 May 2024

★★★★★ 5/5

Trustpilot

All of the staff were engaging and very…professional

All of the staff were engaging and very professional. Managed to sucker a sale in super quick time.

Stewart · 21 March 2024

★★★★★ 5/5

Trustpilot

Great personal service

We sold a property with Chase Buchanan recently, following a protracted sale process (due to various sales falling through in the chain).

Mike · 20 May 2025

★★★★★ 5/5

Google

Chase Buchanan is one of the top notch in terms of rent acquisition, their service is so excellent and easy , kind regards to Kayleigh for your utmost readiness throughout our search for our current accommodation. My wife and I appreciate you a lot . Xoxo ❤️👌 …

Ernest · 17 April 2024

★★★★★ 5/5

Trustpilot

I was very impressed with the service…

I was very impressed with the service received from Chase Buchanan, especially Catherine who was terrific, as was each and every member of the team. I would highly recommend Chase Buchanan.

Francis · 17 February 2021