Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotVery caring property management support
For past 10 years time of my living abroad, I had no worries about my property thanks to Michelle. She has been always nice and promptly coordinated beautifully between me and tenants. Thanks Michelle from Andrews southfield once again and she is really good asset for Andrews property group.
Minsuk · 25 July 2024
Agent replied · 24 October 2024
Thank you, Minsuk, for your kind words! We're thrilled to hear about your positive experience with Michelle. She truly is an asset to our team.
★★★★★ 5/5
TrustpilotThank you very much to MONIKA
Thank you very much to MONIKA, for the help and advice given to me for the property
IULIAN- · 30 September 2026
Agent replied · 10 October 2026
Thank you, Iulian-Sorin Bancianu, for your kind words and perfect rating! We're thrilled to hear that Monika was able to assist you effectively. Your feedback is greatly appreciated and motivates us to continue providing excellent service.
★★★★★ 5/5
TrustpilotShamiya We Love You
Shamiya was very friendly and welcoming upon arrival. She gave us a lovely tour of the flat we were viewing and was very knowledgeable about the property. Myself and my partner also like how engaging and personable she was with us and gave us the best property viewing experience as possible.
Daniel · 17 June 2024
Agent replied · 24 October 2024
Hi Daniel, thank you for taking the time to write us a review and to share your experience. We know Shamiya will really appreciate seeing your feedback and we are really pleased you had an enjoyable viewing with Shamiya. Thanks again, Rhys
★★★★★ 5/5
TrustpilotHighly recommended.
Sameer, Kinga and Mikesh were fantastic at finding the right tenants for my property. They provided a professional and high quality service, and I am very happy with the results. Communication was great throughout the process. They were friendly and efficient, with good advice; which made the process much easier. I would highly recommend them. Thank you Sameer, Kinga and Mikesh!
Nicola · 15 November 2023
Agent replied · 24 October 2024
Hi Nicola, thank you for the review. Fantastic to see that the team have been on hand to find you a tenant, keeping you updated through each step of the way. We believe in building strong relationships with open and honest communication, it certainly looks like we've achieved that in your experience too. Thanks, Rhys
★★★★★ 5/5
TrustpilotGreat customer service
Conor has been great to work with, he’s been professional and efficient in dealing with our purchase. He has kept me updated on the purchase of our property, whilst managing complex situations with the buyer. Very good customer service. Thanks, Conor.
Shane · 15 November 2024
Agent replied · 24 December 2024
Thank you, Shane! We're thrilled to hear about your positive experience with Conor. Your feedback is greatly appreciated. Best wishes , Lisa
★★★★★ 5/5
TrustpilotLOUISE GONELLA is part of the team…
LOUISE GONELLA is part of the team managing my property. Andrews have managed the property for over 15 years. Though out and especially Louise they have listened, communicated and acted to maintain the property in an excellent manner with skilled contractors.
Ian · 12 November 2024
Agent replied · 24 October 2024
Hi Ian, thank you for sharing your experience. Brilliant to see that Louise has been able to help you with everything you've needed relating to the smooth management of your property and hopefully ensuring you have happy tenants. Thanks, Rhys
★★★★★ 5/5
TrustpilotAndrews excellent rental property service
First phone call with Tracey Cummings was a very polite and informative. She arranged the viewing very soon. We were taken around the property on time on Saturday. Tracey phoned us on Monday morning for feedback. That an excellent service by senior letting consultant, Tracey. Highly recommend Andrews.
Bushra · 23 July 2024
Agent replied · 24 October 2024
Thank you for taking the time to share your experience. Fantastic to see that Tracey was able to provide such an excellent service to you. Thanks again, Rhys
★★★★★ 5/5
TrustpilotHad a really positive experience…
Had a really positive experience Isabelle, Harpindar and Molly we’re all really nice and helpful thanks a lot pleasure to deal with.
Joe · 21 August 2026
Agent replied · 10 October 2026
Thank you for your wonderful feedback! We're thrilled to hear that Isabelle, Harpindar, and Molly made your experience so positive. We look forward to assisting you again in the future.
★★★★★ 5/5
TrustpilotGreat experience as purchasers
We bought a property listed with this agent. Whilst has taken a long time to complete the sale, this is not the fault of Andrews, and Emma and her team have been great at keeping in touch with us, and have been very proactive in keeping things moving.
Laura · 18 July 2024
Agent replied · 24 October 2024
Hi Laura, thank you for the five star review. Fantastic to see that Emma and the team kept everything going for you throughout the transaction. Thanks again, Rhys
★★★★★ 5/5
Trustpilotamazing
this is the first time getting a property with my partner and Andrews have made it so easy, a massive thank you to Shamiya Simpson for answering my questions no matter how daft the were. Would defiantly recommend Andrews estate agents.
Thea · 7 November 2024
Agent replied · 24 December 2024
Thank you, Thea! We're thrilled to hear about your positive experience. Shamiya will be delighted to know she could help. Enjoy your new home! Best wishes, Jake
★★★★★ 5/5
TrustpilotGreat service!
Each time I had issues with the property I rent, Andrews has shown great responsiveness and availability.Recently had to report some plumbing problems but communication with property manager Louis Gonella has been good and the support required was promptly offered!
Deborah · 20 November 2024
Agent replied · 24 December 2024
Hi Deborah, thank you for your kind words! We're delighted to hear that Louis and our team have been responsive and helpful with your plumbing issues. We appreciate your feedback! Best wishes, Jake
★★★★★ 5/5
TrustpilotExcellent experience
Excellent experience from start to finish. Isaac was knowledgeable and professional and knew exactly what needed to be done to get our house sold, for the right price. Honest and trustworthy, we had an offer in just 6 days and completed in a little over 6 weeks (using Andrews recommended solicitors) Would highly recommend.
Felicity · 22 March 2024
Agent replied · 24 October 2024
Hi Felicity, thank you for taking the time to leave us a review. Fantastic to see that Isaac was able to help you each step of the way through your sale and it's amazing to see everything went through in such a short space of time. Thanks again, Rhys
★★★★★ 5/5
TrustpilotThe service with Andrews was amazing
The service with Andrews was amazing, Nicole was so attentive and made sure I had everything I needed. It has never been so easy to rent with a company and have everything sorted out in a week was incredible! I couldn’t be happier
Martha · 30 September 2024
Agent replied · 24 October 2024
Thank you, Martha! We're thrilled to hear about your positive experience with Nicole and our team. Your satisfaction is our priority, and we're glad we could make the process smooth and efficient for you. Enjoy your new home!
★★★★★ 5/5
TrustpilotRaluca on the lettings/building…
Raluca on the lettings/building management team is always so responsive, kind and most importantly gets everything done promptly! As a landlord myself as well as tenant here in the UK I understand how demanding the role can be. Raluca is a great asset to Andrews!
Matt · 28 August 2024
Agent replied · 24 October 2024
Thank you, Matt! We're thrilled to hear about your positive experience with Raluca. She truly is an asset to our team, and your kind words mean a lot to us.
★★★★★ 5/5
TrustpilotAndrews is a very professional agency…
Andrews is a very professional agency who are very responsive and assist when required. It is a pleasure dealing with actual people who understand and genuinely willing to assist as opposed to an automated telephone service. A special thanks to Greg who is very helpful and friendly.
Lou · 23 July 2024
Agent replied · 24 October 2024
Hi Lou, thank you for the five star review. Fantastic to see that Greg was helpful to you in your dealings with us. Thanks, Rhys
★★★★★ 5/5
TrustpilotShamiya was very professional but also…
Shamiya was very professional but also gave great insight into the property we viewed. She made us feel at home straight away, she was very knowledgeable and answered all our questions very clearly. I would definitely use the same Andrews branch again.So thank you to the team 🙏
Ashley · 5 July 2024
Agent replied · 24 October 2024
Hi Ashley, thank you for the five star review. Fantastic to see that Shamiya has been so helpful to you and made your viewing experience and enjoyable one. Thanks, Rhys
★★★★★ 5/5
TrustpilotWe’ve had the opportunity to move…
We’ve had the opportunity to move several times within Bristol and, in doing so, have worked with more than five agencies. I must say that Andrews was unlike any of the others. Everyone I dealt with throughout the process was responsive, kind and trustworthy.
R · 2 March 2026
Agent replied · 20 March 2026
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Andrews, especially with Shannon at our Clifton branch. Your kind words motivate us to continue delivering exceptional service. We look forward to assisting you again in the future. Best wishes , Lisa
★★★★★ 5/5
TrustpilotI was surprised when one of the agents…
I was surprised when one of the agents got back to me after I dropped a voice mail, honestly I wasn't that based on my previous experience with property agents. Shamiya was also pleasant, She took her time to give explanations about the property and answer question.
Ibukun · 12 July 2024
Agent replied · 24 October 2024
Hi Ibukun, fantastic to see that you got the level or service and support you needed when looking for your new home. Thanks, Rhys
★★★★★ 5/5
TrustpilotAbsolutely amazing and very…
Absolutely amazing and very professional.I mainly dealt with Issac and Rana, although everyone in the office is very welcoming and chatty.Great customer service skills too.Updated constantly! It’s was such a smooth experience Thank you guys so much!
Debbie · 12 December 2024
Agent replied · 24 December 2024
Thank you, Debbie! We're thrilled to hear about your smooth experience with Issac, Rana, and our team. Your kind words mean a lot to us. We look forward to helping you again! Best wishes, Jake
★★★★★ 5/5
TrustpilotI have been with Andrews letting agency…
I have been with Andrews letting agency for many years so I am obviously pleased with their service. I decided to use their management service this year and it’s the best decision I have made.
Maureen · 6 May 2026
Agent replied · 23 May 2026
Dear Maureen,
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Monika, Lorna, and Tara. Your satisfaction is our priority, and we're delighted to have served you well. We look forward to continuing to meet your expectations. Best wishes , Lisa
★★★★★ 4/5
TrustpilotWe bought a house in Stoke Gifford with…
We bought a house in Stoke Gifford with the help of Nick and Bethany and the experience was good.
Jaya · 26 August 2026
Agent replied · 10 October 2026
Dear Jaya , , thank you for your positive feedback! We're delighted to hear that Nick and Bethany made your home-buying experience in Stoke Gifford enjoyable. Your satisfaction is important to us, and we appreciate your 4-star rating. Best wishes in your new home , Lisa
★★★★★ 5/5
GoogleIt was a slow start but the office pulled through. Having house in Bristol,living in Portsmouth soliceter in Newcastle Buyer in Bristol his agent in Kent. Well done the office.
David · 10 June 2026
Agent replied · 25 July 2025
Dear David, thank you for your valued feedback and support. Best wishes, Jake
★★★★★ 5/5
TrustpilotHonest,professional,efficient at all times
Excellent communication, honest and professional advice right from the beginning, very approachable at every level and they did exactly what they said based on knowledge and experience from the outset. They were able to arrange additional services such as house clearance, also of a very high standard. Emma Mussert was instrumental in ensuring communication and follow-through. I highly recommend Andrews.
The · 20 September 2023
Agent replied · 24 October 2024
What a great read! We are so pleased you had a great experience with our Bath office and that we were able to assist through every step of your journey, providing honest updates along the way. We know Emma takes extreme pride in her work and getting the best for all our customer, she will be over the moon with your fantastic review of her efforts. Thank you, Rhys.
★★★★★ 5/5
TrustpilotHands on style
Tanya was very straightforward to deal with. She was a lot more hands on than most estate agents we have dealt with. She worked hard to keep things on track, keeping in regular contact with us and the two firms of solicitors. We are grateful to her for all her hard work.
Martin · 13 March 2024
Agent replied · 24 October 2024
Hi Martin, thank you for the five star review. We know Tanya will really appreciate seeing your feedback and we are so pleased her hard work to push everything along has been recognised. Thanks again, Rhys
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