Andrews Southville reviews in Bristol, City of

★★★★★ 5/5

Google

Andrews have been extremely professional and responsive throughout the process of purchasing our home. There were many unforeseen hurdles along the way, but Emma (Andrew's Customer Support Adviser) really went above and beyond to make sure we were always informed on how it was progressing, and was constantly communicating with third parties to ensure the purchase was as smooth as it could be. We really appreciate her hard work and we can't thank her enough, as without her the purchase would have been far more difficult to complete. We would highly recommend Andrews for selling/purchasing a property.

Anthony · 13 November 2021

★★★★★ 1/5

Trustpilot

Highly negligent

Dreadful service, awfully slow, negligent, understaffed and overpricedNo one ever picks up when you call, or responds to your voicemails. They take weeks to respond to emails, and MONTHS for simple problems to be solved, after dozens of emails, phone calls and broken promises. Excuses constantly given such as lack of staff, but they seem to make no effort to fix this their end. So why should we have to pay the normal rate for an understaffed service? We've been through 3 property managers, none of whom ever have the time to deal with our problems. There is a total lack of communication between the staff and logged, recorded issues get lost time and time again.But when there is a mix up with the landlord's paying for an extra set of keys, then they are instantly hassling you via threatening emails (sent out of working hours) demanding money that you don't owe!Our flat has had problem after problem ignored. They really don't care.

Tom · 10 November 2021

★★★★★ 5/5

Google

So so grateful to Lisa and Matt at Andrews who were the dream team for getting my flat sale over the line! It ended up being a tricky and stressful process in many ways but they were always on hand to help me out, calm situations and get clarity on things. I honestly don't think it would have happened without them so THANK YOU! We are so relieved and happy to be in our new home!

Lucy · 13 November 2023

★★★★★ 5/5

Trustpilot

Sammi was a real professional

Sammi was a real professional, nice, homest and clarifies you everything. Recommended.

Sara · 18 September 2024

★★★★★ 5/5

Trustpilot

A problem solved

Louise Gonella helped me out if a tricky situation when my tenants left the flat in an unsatisfactory state. Louise rescued me, at very short notice! As a result of her finding me a professional cleaner for an end-of-tenancy clean, my new tenants were able to move in on time to a clean flat. Thank you!

JH · 18 November 2024

★★★★★ 5/5

Trustpilot

Great experience

Sameer, Kinga and Mitesh were very helpful and supportive. They were able to find a tenant very quickly. Thank you for all your hard work

Manchu · 16 January 2024

★★★★★ 1/5

Trustpilot

Not a pleasant experience from the…

Not a pleasant experience from the buyer's perspective. They basically did nothing that was exceptional apart from chasing me with calls to speed things up despite that it wasn't me delaying things as the property didn't have the required documents to confirm eligibility for a mortgage to start with then the Sellers wanted to delay the completion date. However, they did offer conveyancing and mortgage services in house but would not trust they would act to my benefit so I didn't choose them (hence probably I wasn't the desired Client to bring some extra ££) as it was clear to me they wanted to make a deal ASAP. Again, from the Buyer's perspective, it was completely useless service from WOT office in Bristol with no extra added value (just so you know the state of the house when received the keys was far away from ready to move & clean, but yes I know it's not a legal requirement) So therefore I cannot think of any 'wow' moment.

KW · 28 July 2023

★★★★★ 5/5

Google

Me and my partner have been looking for a property for a while now, I must say Andrews have been one of the best agents I have dealt with when it comes to keeping me informed and up to date with properties. Big thanks to Nadia who has gone above and beyond to help us. Even tho none have been for us yet I have no doubt they will keep looking out

Megan · 13 November 2022

★★★★★ 5/5

Trustpilot

Great

Great, quick and streamlined. Maria was particularly helpful at getting things done quickly for us and Isa was helpful when showing us round the flat. Thankyou!

Skye · 21 December 2023

★★★★★ 5/5

Trustpilot

Molly and Freya went above and beyond…

Molly and Freya went above and beyond every step of the way to help me with the purchase of my home. Super helpful and responsive! Thank you :)

Alice · 4 November 2023

★★★★★ 5/5

Trustpilot

Efficiency

Efficiency, kindness, attention to detail.

Duncan · 4 May 2026

★★★★★ 5/5

Trustpilot

Nicole has been excellent

Nicole has been excellent. She is cheerful during conversations, is understanding of work pressures for example, when meeting at the property and very helpful.She is an asset to your team!!

Tracey · 11 September 2023

★★★★★ 5/5

Trustpilot

Throughout my house viewing process…

Throughout my house viewing process Richard was very communicative, helpful and professional. He indeed fulfilled my needs.

Guillaume · 15 June 2024

★★★★★ 5/5

Trustpilot

Viewings of properties on sale

Charlotte Sack showed me three properties that I was interested in buying potentially. She was very polite and friendly. She was keen to find out about specific questions I had, and was very prompt and fast in replying. I appreciated her responsiveness, which is not common among estate agents... I'm very pleased with our collaboration so far! I'm pleased with Andrews estate agents as they are responsive, professional and not pushy!

Vicky · 17 February 2024

★★★★★ 1/5

Trustpilot

Just disappointed

Andrews took over management of our property. They promised excellent service and communication and a full management service that meant I would not have to manage the property. From day 1 of tenants moving into the property, I was given wrong or incomplete information, I had to chase Andrews to do their job and when they didn't do what they were supposed to do they lied about it to cover their backs after taking 6weeks to respond to me after tenants reported problems at the property. Further to this, when I enquired why they were holding money on my account, it took the regional manager to tell me what it was for as the staff and branch manager couldn't figure it out and when I asked why this money was held for several months unnecessarily I was simply ignored. I asked to leave and move to another company and have been waiting for several weeks for the branch manager to get back to me. Another company has taken over management but I am still awaiting responses to ongoing complaints. During all this I found out that neighbours have complained about the tenants and I was not notified and I'm disappointed as it was dealt with wrong and had I been contacted the complaint would have been resolved for a better outcome for the tenant. The entire service from Andrews has been stressful and upsetting and taken up far more of my time than necessary. Communication and basic property management has been poor and the branch manager has taken responsibility and apologised but failed to reply to get a resolution.

Laura · 10 July 2023

★★★★★ 4/5

Trustpilot

Sale of my buy to let property

Duane and his team were very helpful in ensuring that the sale of my buy to let property ran as smoothly as possible.Duane in particular ensured a good sale price was negotiated with the buyer.I’m rating my experience with 4 stars due to the confusion at the end of the sale regarding the rent and the time it took to resolve. Overall the team are professional and knowledgable on both the selling and lettings side.

Rena · 30 May 2022

★★★★★ 5/5

Trustpilot

Great team

Great team, they have managed our property for years and are usually excellent. Molly has been very help during our recent property renovations

Alexander · 1 February 2024

★★★★★ 5/5

Trustpilot

First time landlord

Thanks to the brilliant efforts of Bailey and James at Andrews Letting in Bristol, I think I have found some great tenants for my flat. This is the first time I have let out my flat and I was feeling apprehensive. I have received great support from Andrews throughout the process. When Bailey showed prospective tenants around he made sure he passed over information to them that I thought was important.

Brian · 28 January 2024

★★★★★ 5/5

Trustpilot

Emma and Emily were brilliant in…

Emma and Emily were brilliant in keeping me updated and helping it all go smoothly.

Tom · 2 July 2024

★★★★★ 5/5

Trustpilot

Fantastic

Andrew’s has been great throughout the whole process of finding a new home. They are very easy to contact and very responsive. Issy, in particular, has been amazing, she is so friendly and professional, and made the viewing a much more pleasant experience. She was very quick to answer any questions we had and always kept us in the loop.- James & Beth

James · 29 June 2024

★★★★★ 5/5

Trustpilot

Sarah Robinson who deals with…

Sarah Robinson who deals with maintenance issues from Andrews has been very helpful in all ways. Moving forward she been polite through dealing with things happening in my flat. She goes above and beyond to make sure things are sorted for the tenet. Lovely lady and I would recommend her to anyone. She gets the issue resolved as soon as possible which don’t leave me waiting days on end. Rebecca.

Rebecca · 13 February 2024

★★★★★ 5/5

Trustpilot

Jennifer is our property manager and is…

Jennifer is our property manager and is always knowledgeable and efficient. This gives us great peace of mind for our tenants and ourselves.

Mrs · 22 January 2024

★★★★★ 5/5

Google

Visited today and spoke to Matt, he was really helpful with our house search.

Victoria · 15 July 2024

★★★★★ 5/5

Trustpilot

Sydnie was very helpful

Sydnie was very helpful, very professional and knowledgeable. She would be a huge asset to any team, highly recommend!

Danny · 10 April 2024