Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotVery professional staff
Very professional staff, from the initial contact right through to completion. Nancy Henley was excellent, responding to all questions and queries and keeping me updated throughout the whole process.
Paul · 9 December 2023
Agent replied · 24 October 2024
Hi Paul, thank you for taking the time to write a five star review. Fantastic to see Nancy has provided you with excellent service and made sure you were up to date throughout the whole process. Thanks again and all the best, Laura.
★★★★★ 5/5
TrustpilotPrompt follow up and action
Louise Gonella was very helpful in navigating a tricky situation.
Mrs · 21 November 2024
Agent replied · 30 December 2024
Thank you, Mrs. Wakefield, for your kind words. We're delighted to hear that Louise was able to assist you effectively. Your feedback is greatly appreciated! Best wishes, Jake
★★★★★ 5/5
TrustpilotMukul is Fantastic
Mukul Mehta is a fantastic Mortgage & Protection Adviser at the Kingsbury office who went above and beyond to help me find the perfect mortgage deal. He was incredibly knowledgeable and worked tirelessly to secure a great rate for me. Not only that, but he also provided valuable advice about the home buying process. I highly recommend Mukul to anyone, especially first-time home buyers. He truly made the experience smooth and stress-free.
Aya · 2 February 2023
★★★★★ 5/5
GoogleAndrews helped me with a rather complicated sale for my flat in Bristol which has now completed. A special thank you to Matt Wood who was so patient throughout and very responsive and easy to contact whenever any complications or issues arose. I was so grateful to have such a professional estate agent with such an emphasis on great communication. Thank you
Remy · 13 November 2023
★★★★★ 5/5
TrustpilotFrank and honest with no hard sell
Excellent service. I'm used to similar companies putting their own interests first. Not the case - I was given the best advice and am very happy with the outcome. I had been anticipating a hard-sell approach and was very pleasantly surprised that this was nothing like the service provided. I would recommend using Andrews and will be using them in future myself.
Richard · 16 September 2024
Agent replied · 24 October 2024
Thank you, Richard! We're thrilled to hear you had a positive experience and felt well-advised. Your recommendation means a lot to us. Looking forward to assisting you again in the future!
★★★★★ 1/5
TrustpilotI would avoid for property management
Take their money and do nothing. Communal areas complete filth and outside areas falling apart. Do not come back to you, just ignore. My opinion is avoid like the plague for property management.Little update: Andrews advise the rats, maggots, filth, weeds, broken fencing, communal area being cleaned only once in the past year etc… are a result of the contract they are bound by and the buildings Directors not them. Not sure if that effects the rating as Andrews did sign up to these terms but you can make your own mind up.
Tom · 19 September 2023
Agent replied · 24 October 2024
Tom,Thank you for your review of Andrews Leasehold property management.The scope and detail of the maintenance for Leasehold buildings is agreed upon with the Directors of the Leasehold company. Andrews can only take actions as agreed with those Directors and within the budget set. Whilst we are aware of some challenges at the block you live in, we are working with the Leasehold Company Directors to address.I would be happy to reply in greater detail to the points you have raised if you were to write to me at choward@andrewsonline.co.ukKind regardsCarl HowardGroup Chief ExecutiveAndrews & Partners
★★★★★ 5/5
TrustpilotRichard was amazing while he was…
Richard was amazing while he was putting me through available properties to let. He’s got invaluable advice which were helpful.
Kingsley · 4 June 2024
Agent replied · 24 October 2024
Hi Kingsley , Thank you for the five star review. It is fantastic to hear that Richard was amazing during your search. Thanks , Lisa
★★★★★ 5/5
TrustpilotHolly was super helpful in helping us…
Holly was super helpful in helping us buy our first house! Strongly recommend.
Tom · 30 September 2024
Agent replied · 24 October 2024
Thank you, Tom! We're thrilled to hear Holly was able to assist you so well with your first home purchase. Your recommendation means a lot to us!
★★★★★ 5/5
TrustpilotNew front door
I own my flat but share a communal hall way and front door. I pay towards any maintenance and repairs shared by all the residents. I contacted Molly with regards to a new front door and in no time Molly had a quote, how much my share would be and also chased the job until it was completed. It’s great to have a new front door fitted especially coming into the winter months.Thanks Molly,Simon
Simon · 9 November 2022
★★★★★ 5/5
TrustpilotZyad was very kind
Zyad was very kind, supportive and professional all through the process.
Chioma · 28 October 2024
Agent replied · 30 December 2024
Thank you, Chioma! We're thrilled to hear that Zyad provided such excellent service. Your feedback is greatly appreciated! Best wishes , Lisa
★★★★★ 5/5
TrustpilotProfessional agents
Tracey was lovely and professional. I felt reassured knowing someone like her will be looking out for my best interests.
Dominique · 28 May 2024
Agent replied · 24 October 2024
Hi Dominique, thank you for the review. Brilliant to see that Tracey was able to help you and was on your side through your dealings with us. Thanks again, Rhys
★★★★★ 5/5
TrustpilotThanks to Louise for making the tenancy…
Thanks to Louise for making the tenancy renewal slick and smooth.
William · 23 October 2024
Agent replied · 30 December 2024
Thank you, William! We're thrilled to hear that Louise made your tenancy renewal process smooth. We appreciate your positive feedback! Best wishes , Lisa
★★★★★ 5/5
TrustpilotMolly Wachon - a credit to Andrews Property Services
Over the last few months I had cause to deal with Andrews Property Group based in Bristol. There is one particular lady that is worthy of some big recognition and that is Molly Wachon. She totally understood my frustrations (with various external legal teams) in trying to sell a Leasehold property and once she was on the case everything fell into place - She was so helpful and a credit to Andrews. Thank you
RS · 12 October 2022
★★★★★ 5/5
TrustpilotShamiya was super helpful and quick to…
Shamiya was super helpful and quick to respond!
Joe · 2 December 2024
Agent replied · 30 December 2024
Thank you, Joe! We're thrilled to hear that Shamiya provided you with excellent service. We appreciate your feedback. Best wishes , Lisa
★★★★★ 5/5
TrustpilotGreat
Kyle is a really helpful and kind agent that took time and effort into helping my partner and I secure a lovely flat :)
Amelia · 27 February 2024
Agent replied · 24 October 2024
Hi Amelia, thank you for sharing your experience with us. We are so pleased that Kyle and the team in Bath were able to help you both find your new home. We hope you settle in to your new home! Thanks again, Rhys
★★★★★ 5/5
GoogleUndoubtedly the best treatment I have received from an agency, thank you Lisa and the whole team for the treatment received. 100% recommended
Fernando · 17 March 2024
Agent replied · 12 November 2024
Hi Fernando, thank you for your lovely five star review to Lisa. I am so glad to hear the team have treated you so well, we know they work very hard so fantastic to see you felt this way and Lisa will be thrilled to see this. Thank you for the recommendation too and all the best, Laura.
★★★★★ 5/5
TrustpilotProperty Purchase
Having recently purchased a property through Andrews I can honestly say that the whole team have gone beyond expectations. Special thanks to Keli, who have always kept in touch with the developments and was always there to clarify any issues. She kept liaising with the solicitors and vendors to ensure the transaction went through as smoothly (as buying a property can go) as possible.Great big thanks
Jose · 26 June 2023
★★★★★ 5/5
TrustpilotMukul Mehta is great
Mukul Mehta the Mortgage and Protection Adviser at the Kingsbury office gave me excellent advice regarding my situation and options as well as useful to insight to mortgages. Thank you Mukul!
Oskari · 15 September 2023
Agent replied · 24 October 2024
Hi Oskari, thank you for the five star review. Brilliant to see Mukul providing you with all the information you needed, allowing you to make a full informed decision in what can be a confusing time in the mortgage market.Hopefully Mukul can continue to assist for years to come too! Thanks, Rhys
★★★★★ 5/5
TrustpilotExcellent experience
Excellent experience, Nancy had a very relaxing and friendly approach during the viewings around reigate, she put us at ease immediately. Nancy developed a very good rapport with us in a short space of time and worked around our schedule when we were delayed. I would strongly reccomend her firm Andrews reigate as an estate agent from this impression alone.
Kahseng · 28 September 2024
Agent replied · 24 October 2024
Thank you, Kahseng. We're thrilled to hear about your positive experience with Nancy. Your recommendation means a lot to us.
★★★★★ 5/5
TrustpilotUndoubtedly the best treatment I have…
Undoubtedly the best treatment I have received from an agency, thank you Lisa and the whole team for the treatment received. 100% recommended
Fernando · 7 March 2024
Agent replied · 24 October 2024
Hi Fernando, we are so pleased to see that you received such a brilliant service from Andrews. Thank you for the review and recommendation, Rhys
★★★★★ 5/5
TrustpilotGreat Staff from Andrew. Everytime talk nice with people and trust Agency. And olso Sara Newman is a great Manager . Everytime find good solutions for people
Hi . I have great experience with Andrew. And olso Sara Newman is very good manager and very nice talk with the people.
Ionut · 4 March 2024
Agent replied · 24 October 2024
Hi Ionut, thank you for taking the time to write a five star review. Fantastic to hear you have had a great experience with Sarah and I am so glad she could help! Thanks for sharing and all the best, Laura.
★★★★★ 5/5
GoogleWe cannot thank Emma Willingham enough for her support and guidance throughout our buying and selling experience with Andrews Southville. Her communication was excellent, professional and friendly.
We had lived in our house for 43 years so had no knowledge of today’s market procedures, Emma was always there at the end of the phone to support and guide us. She communicated well with the other parties and kept us updated on the progress, unlike our solicitor!
Our whole experience with Andrew’s Southville was very good from Holly who valued and sold our house to the rest of the team involved in the sale.
Even so, I must say Emma’s support was invaluable. I don’t know how much Andrews pay her but they ought to double it she is worth her weight in gold!
Helen · 13 November 2021
★★★★★ 5/5
GoogleAndrews have been extremely professional and responsive throughout the process of purchasing our home. There were many unforeseen hurdles along the way, but Emma (Andrew's Customer Support Adviser) really went above and beyond to make sure we were always informed on how it was progressing, and was constantly communicating with third parties to ensure the purchase was as smooth as it could be. We really appreciate her hard work and we can't thank her enough, as without her the purchase would have been far more difficult to complete. We would highly recommend Andrews for selling/purchasing a property.
Anthony · 13 November 2021
★★★★★ 5/5
GoogleSo so grateful to Lisa and Matt at Andrews who were the dream team for getting my flat sale over the line! It ended up being a tricky and stressful process in many ways but they were always on hand to help me out, calm situations and get clarity on things. I honestly don't think it would have happened without them so THANK YOU! We are so relieved and happy to be in our new home!
Lucy · 13 November 2023
Agent replied · 12 November 2024
Hi Lucy, thank you so much for your kind words to Matt and Lisa. We know how stressful the house buying process can be sometimes but I am so glad to hear they were both on hand throughout the whole process and in the end, got you your new home! Thank you again and all the best in your new home, Laura.
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