Andrews Southville reviews in Bristol, City of

★★★★★ 5/5

Trustpilot

Amazing company and customer service!

I had the pleasure of working with Maria when finding a new flat to rent. She was very kind and determined to get a place that would suit me. The whole process was quick and smooth and I cannot fault Andrews at all! Any questions I had were answered quickly, and their response times were rewardable. With Maria, I was able to move in just 4 days after I had viewed the property which was very impressive. Andrews have also been very supportive with getting things fixed as I had a problem with the toilet, and they sent a plumber out less than 2 hours after I had initially called! Amazing property group and will definitely look to Andrews next time I am looking for a new home!

Annalise · 27 December 2024

★★★★★ 5/5

Trustpilot

Monika

The property manager we had was great in the person of Monika Lami. She answered our emails whenever we needed help and made sure all problems were solved and also when our run out in July she help us spoke to the landlord stay a bit longer until we found one thanks to her.

Emmanuel · 27 September 2024

★★★★★ 5/5

Google

Lisa from the Southville office was extremely knowledgeable about the local area.

Kira · 23 January 2026

★★★★★ 5/5

Trustpilot

I used Andrews Mortgage Services for…

I used Andrews Mortgage Services for the first time, and Mukul Mehta's assistance with both the application procedure and the insurance coverage application impressed me. I appreciate Mukul's transparency on the lenders on the list and the affordability assessment because it helped me understand the procedure.I wholeheartedly recommend Mukul and Andrews mortgage services to anyone looking for help with mortgages.

Nazlisiddiqui · 4 June 2023

★★★★★ 5/5

Trustpilot

Great experience with Andrews

Great experience with Andrews. Greg was brilliant in showing us around and advising us on the letting process. Would recommend.

Frank · 23 May 2025

★★★★★ 5/5

Trustpilot

Rental Advice

I popped into Andrew’s to seek some advice regarding renting my property and after speaking with the very lovely Rebecca Newbrook I left feeling well informed. She took her time to explain the process and answer my endless list of questions! She was super patient and very knowledgeable a credit to Andrew’s!

Louise · 18 October 2024

★★★★★ 5/5

Google

I have been really impressed by the service offered by Andrews so far, in particular from Amber. She has been very helpful and accommodating when arranging the viewing and was incredibly knowledgeable about the property. Both herself and Lisa were very friendly and Amber has kindly offered to give us a call after the viewing to hear our thoughts, rather than us needing to contact them.

Eliza · 13 November 2022

★★★★★ 5/5

Trustpilot

Keli is wonderful

Keli is excellent, empathetic and highly professional.Excellent service, prompt feedback, communication which is key when lookin for a property. Amazing person!

Gosia · 23 November 2023

★★★★★ 5/5

Trustpilot

Used Andrews Southville to sale my…

Used Andrews Southville to sale my home, a very stressful time however Rebecca and the team I cannot recommend enough

Sally · 15 December 2023

★★★★★ 5/5

Trustpilot

Great service from Luke of Andrews Leasehold…

Luke Timms of Andrews Leasehold Property Management took over the management of our block in July and I have been really impressed with the amount of work he has done for our block and the issues and problems he has been able to sort out in such a short space of time. I feel confident that the management of our property is in safe hands. Professional and efficient service.

A · 19 November 2023

★★★★★ 5/5

Trustpilot

Great experience viewing a property…

Great experience viewing a property with Nancy Henley. Easy to arrange the appointment which suited my schedule. Nancy was very friendly and knew how to answer all my questions so was clearly well informed about the property. I felt at ease and glad to hear more about the process as a whole which is great as a first time buyer with little experience.

Priya · 9 February 2023

★★★★★ 5/5

Trustpilot

Viewed a property today and Shannon B…

Viewed a property today and Shannon Bird was the Lettings consultant. Professional and smiley woman! Thank you

Patti · 15 February 2024

★★★★★ 5/5

Trustpilot

Nancy Henley was extremely helpful when…

Nancy Henley was extremely helpful when viewing the property and was very knowledgeable, being able to answer any questions we had.

Lisa · 18 November 2023

★★★★★ 1/5

Trustpilot

Where do I start

Where do I start - When I first moved into this property I had to clean it myself, as the last tenant or Agency itself did not. Then I had to wait 15 months for them to fix a persistant leaking kitchen tap & had the cooker condemed 3 months into the tenancy (which was also around the 1st /2nd week of lockdown). I only received a new replacement cooker as it was the early days of the first lockdown & I threatened to deduct it from the rent if it was not replaced asap. When moving out, I brought a 10 ltr tub of paint and had a painter paint all the reachable areas. The Mould & dirt from the previous tenant had been painstakingly removed by myself & the place was left in a much cleaner state than it had been handed to me. In September 2022 I was informed I had 2 months to get out of the property (no reason given - just an email saying get out). I managed to get out within a month. They were not best pleased with me leaving the property so quickly persistantly telling me I was not due to move out until Nov when I requested references to move on. It is now 3 months & I still have not had my deposit returned. They are trying to state that the electric heater (which has left a heat stain above it on the ceiling area is a heavy nicotine stain (have you ever tried to sit on top of an electric heater & smoke - MAJOR FIRE HAZARD)!! this is what the 10 ltr paint bucket was left for! Now they are including the same exact product for deductions from my deposit, including Duct tape which the landlord had cobbed together the kitchen cupboards to stop them from falling apart),I asked for an itemised quote for the dedutions (which took them 3 months to obtain).How much are they deducting? Almost the exact price for the November rent. The quote they have given me is arbitrary, petty (items wanted for deduction are issues/repairs/damages caused by the previous tenant that they make notice of on the move in damage report) & state it will take a further 3 months (6 months in total) to just send me an itemised dedutcions bill before return of my deposit.When it comes to renting - steer clear.They are incompetant & they are theives!

Paula · 5 January 2023

★★★★★ 5/5

Trustpilot

A pleasure to do business with..An…

A pleasure to do business with..An efficient,friendly bunch of people,especially James,Janine and Tracy.Hard working,genuinely lovely people....Vicki Purton

Vicki · 12 February 2024

★★★★★ 5/5

Google

The staff member that helped us was called Ranjan, from the moment I spoke to her on the phone she was so friendly and helpful. Ranjan was very patient with us and allowed us to think our options through without rushing in to anything. Ranjan was very clear and communicated with our landlord then back to us very quickly. I would highly recommend this staff member and Andrews are lucky to have her!

Kia · 13 November 2021

★★★★★ 5/5

Trustpilot

I had a great experience with Lorna

I had a great experience with Lorna. She was very helpful, professional! I really appreciate her support and would happily recommend her to others.

Karin · 22 September 2025

★★★★★ 5/5

Trustpilot

Michael was really great!

Michael was really helpful and friendly, this is my first time renting a whole property and Michael guided me through the process.

Charlotte · 16 October 2023

★★★★★ 5/5

Google

Amber was very friendly and professional during the viewing. She answered all of our questions and explained clearly how the company would manage the property. It's very helpful and convenient that Amber called us back the next day to check if we were interested, rather than having to call Andrews, and she kept us updated when there was a delay hearing back from the landlord.

Emily · 13 November 2022

★★★★★ 5/5

Google

Emma has been amazing to work with. She is always available and if she isn't, she will call you back the same day. She has gone over my expectations and has been lovely through and through, helping wherever she can during my purchase and answering all my questions. The branch members have also been very helpful and friendly whenever I've engaged with them. Highly recommended!

Edwin · 13 November 2022

★★★★★ 5/5

Trustpilot

Andrews Southville

Robbie is so helpful and always has a smile on his face! What an approachable and professional guy ! Always there to help

Laura · 14 September 2023

★★★★★ 5/5

Trustpilot

Even with complicated requests Louise…

Even with complicated requests Louise has been brilliant.

Lindsay · 23 July 2024

★★★★★ 5/5

Google

Matt at Andrews helped me sell my flat and was a fantastic, friendly middle person, helping me progress through the months of stress that unexpectedly arose due to all the new legislation for +11m flats causing delays with solicitors. In hindsight I might have listened and used their in-house solicitor too. Someone has suggested I could sell the flat without an agent. No way!

P · 16 February 2024

★★★★★ 5/5

Google

Its been an absolute pleasure dealing with the staff at Andrews Southville branch. Sold my property really quickly, kept me informed of progress, and pushed all the way for a quick conclusion. Can't thank Emma and Rebecca enough, they were really kind to me at a very sad time in my life. Thankyou Emma for being at the end of the phone when I needed you. Would highly recommend Andrews to anyone.

Linda · 13 November 2021