Trusted Agent profile · Bristol, City of
★★★★★
2,355 reviews across 2 platforms
158 Whiteladies Road, Clifton, Bristol, BS8 2XZ, Bristol, City of, BS8 2XZ
Part of Andrews, see every office.
Andrews's office in Bristol, City of, at 158 Whiteladies Road, is rated 4.8 out of 5 across 2,355 reviews on two platforms, including 385 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Andrews Clifton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bristol, City of.
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
5/5
TrustpilotVery helpful and friendly service
Lisa looked after us brilliantly providing a helpful, friendly and responsive service throughout.
Hi Andy & Louise, we really appreciate the feedback and we know Lisa will be too! Thanks, Rhys
5/5
TrustpilotShe was very helpful
Hi Sana, thank you for the review. Amazing to see you had all the help you needed. Thanks again, Rhys
5/5
TrustpilotProfessional
Professional, friendly and helpful.
Hi Eva, thanks for the five star review!
5/5
GoogleEleanor kept us updated frequently and was helpful in answering any questions
5/5
TrustpilotExcellent Services
Mr. Connor Edney gave us the excellent service, as ontime and prompt communications services. I am deeplyappreciated.
Hi there, thank you for taking the time to write us a five star review and giving a shout out to Connor. Really glad to hear he provided you with excellent service and he was there whenever you needed him. All the best for the future, Laura.
5/5
TrustpilotVery satisfied with the service I received
The Agent was punctual, respectful and patient.
5/5
TrustpilotLisa Bird gave us a great experience
Lisa Bird gave us a great experience. Professional, knowledgeable and pleasant to deal with:)
Hi Sheralee, thank you for sharing your feedback and it's fantastic to see that Lisa and the team in Southville have been looking after you throughout your property journey.Thanks, Rhys
4/5
TrustpilotFreya was great to help me understand…
Freya was great to help me understand the process
5/5
TrustpilotProperty Search with Nancy Henley
Nancy Henley has been excellent..very proactive in identifying suitable properties and able to answer all my questions.
5/5
TrustpilotNancy Henley
Nancy Henley was helpful, knowledgeable we discussed the property in detail.
1/5
GoogleFREE USED TAMPONS! Right now that I have your attention the review (and an explanation of the caption) After signing the contract and picking up the keys from the office and paying all fees requested I drove to the new flat. None of the work that was outlined in the offer pack had been done and the house had not been cleaned. when I rang them they explained that none of the work had been done as there was a problem with damp in the property, sort of thing they might have mentioned that morning when I was in the office. They simply took my money and said nothing! The house was covered in dust and had obviously not been cleaned there were even used tampons in the bins inside the property. A cleaner was eventually sent. it took three weeks to sort the rest of the issues on the offer pack out and I am still having issues to this day (three months later). Compensation for the time the flat was not ready was declined so I ended up paying full rent for a filthy building site. The customer service and communication is terrible! They promise call backs when they are busy that never come. They have lied on many occasions including telling me an issue cant be dealt with because a member of staff is out of the office for a few days on annual leave just to have that same member of staff call me about a different issue a few hours later. The list goes on but I haven't got all night. Very disappointed and feel no effort has been made to value a paying customer. To sum up liars and cheats that cant be trusted who just don't know the meaning of the words customer service.
5/5
TrustpilotProblems resolved quickly.
Quickly arranged to have bad extractor fan replaced in the flat I am renting.
Hi Alex, great to see that the issues with your extractor fan was resolved so swiftly.Thanks for sharing the feedback, Rhys
5/5
Trustpilotthe agent was nice and friendly and…
the agent was nice and friendly and answered all.my questions..would recommend
Hi Rob, thanks for the five star review. We are really pleased you such a great experience!
1/5
GoogleI have rented for 12yrs in places such as ELephant in Castle. This is by far the worst estate agents I have come across. Below are some examples of why. They refused to give us our keys when they initially had them, claiming they had to clean first. No cleaning had taken place and we arrived to a flat covered in mould, grunge and frozen peas. After they had 'cleaned' it was not vastly improved. As for our furnishings, they would not be removed by anyone from a skip. Andrews would not replace these (the sofa has stuffing coming from several large tears, not to mention the stains...), but kindly offered instead that we throw them out and take the flat for the same price unfurnished. Please note they have been telling prospective tenants on recent viewings of our flat that they would replace any furnishing that were not up to standard... Last week, whilst I was asleep after a night shift, an agent let herself into our house, without even knocking, for a viewing that we had not been asked about. We had in fact explicitly told them NOT to book viewings whilst I was on night shifts. She was then rude. Even if you like their flat, I would strongly urge you not to become a tenant of this agency based on our experience.
5/5
GoogleNice viewing experience, professional agent. Thank you !
5/5
TrustpilotThe staff ate very helpful and fast at…
The staff ate very helpful and fast at communicatingMolly Scott being someone I have dealt with alot.
Hi Tasha, thank you for the five star review for our team in Keynsham. We know Molly works really hard to make sure everyone is always up to date, great to see that's been reflected in your experience with us so far.Thanks, Rhys
5/5
TrustpilotI have been extremely happy with the…
I have been extremely happy with the very professional and friendly service offered Ranjan Khilosia.
Hi Ruta, we really appreciate you leaving us a five star review. It's great to see Ranjan has been assisting you with all your property needs. Thanks, Rhys
5/5
TrustpilotAndrews WP - Akshar & Tony, dependable lot!
My experience of dealing with Akshar (sales lead) and Tony (sales mgr) at Andrews WP office has been quite positive. Akshar has most patiently managed my queries through the tenure of the contract negotiation and Tony managed the back end, helping secure the house buy. I would highly recommend dealing with these gents who happily service clients! Good luck chaps!
5/5
TrustpilotFriendly and efficient service
Friendly and efficient service. Keeps in touch with you.
Hi Beverly, thank you for taking the time to write us a five star review. Fantastic to see you had a positive experience! Thanks, Laura.
5/5
TrustpilotEmily was on time courteous and…
Emily was on time courteous and informative, a pleasure to deal with
5/5
TrustpilotThey are amazing helpful for everything
I’m incredibly pleased with the service I received from SHAD CHAFI Realty for my letting purchase. entire team was fantastic every step of the way.” Thank you 🙏🏻
5/5
TrustpilotIsaac was very professional which made…
Isaac was very professional which made booking the appointment and the viewing hassle free.
5/5
TrustpilotMonika has always resolved any issues l…
Monika has always resolved any issues l went to her with.Very positive person and good communicator.
Hi Vladimer, thank you for the five star review. Fantastic to see Monika's hard work being recognised, especially her communication. We think effective communication is key to any relationship/partnership.Thanks, Rhys
5/5
TrustpilotGreat team - great service!
Dealing with Josh whilst looking to purchase our first property has been a really great experience. His knowledge of the market & understanding of what we’re looking for and how he can fit this brief has been superb, and nothing has been too much of an ask for him. Highly recommend - thanks again Josh!
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Tell us what you need and we'll put you in touch. Andrews Clifton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bristol, City of.
