Andrews Clifton reviews in Bristol, City of

★★★★★ 1/5

Google

I would give no stars if I could. As tenants we had to deal with this awful agency. They’ve left us in winter in the coldest month without boiler/hearing for two weeks. They were not in any hurry to sort it out. The little problems like they’ve lost the key to our property and was keep sending the viewings without the 24hrs legal notice. They delayed the release of our deposit when we’ve moved out for over 10 days. They never got back to us, we always had to follow up with them and they would give us attitude on the phone. To top it off they lied to our landloard to cover themselves up. We’ve extended the contract last year for another year and they’ve failed to send the new contract to us on two occasions and when we dropped to their office they said “it was lost in the post”, blushing and obviously lying. We lived only around the corner and always said we can just pop in to sign it. These are just few things I could remember of the top of my head over the two years. The landloard and our flat was brilliant and we had to start relationships with landloard directly as this agency is beyond anyone patience and human error understanding. Advice to the management team : stop hiring idiots.

Svitlana · 10 January 2019

★★★★★ 5/5

Trustpilot

I met this particular lady,Nicole,she…

I met this particular lady,Nicole,she has this endearing quality...she is polite and made her explanations so simple ..

Eunice · 16 November 2023

★★★★★ 5/5

Trustpilot

Positive and professional experience

Jennifer who managed our property was very helpful getting any issues resolved promptly.

Hugh · 2 March 2024

★★★★★ 5/5

Trustpilot

Prompt replies to my emails

Norman · 30 July 2024

★★★★★ 5/5

Trustpilot

They are very professional and helpful

They are very professional and helpful. I worked with Tracy and she is very supportive and understanding.

Laxmikant · 14 July 2022

★★★★★ 5/5

Trustpilot

Reliable and helped out when even they…

Reliable and helped out when even they could.

A · 1 June 2024

★★★★★ 5/5

Trustpilot

Great agent

Junior was really friendly and understanding - a great agent

K · 21 March 2023

★★★★★ 5/5

Google

Alex was a great help, I’d highly recommend him, and Andrews Clifton.

Tom · 9 January 2023

★★★★★ 5/5

Trustpilot

Supportive team from start to finish

Supportive team from start to finish. Highly recommended them.

Mandy · 3 May 2024

★★★★★ 5/5

Trustpilot

Nancy was exceptional and gave us much…

Nancy was exceptional and gave us much more info than any other agent has given before!

Michael · 25 July 2022

★★★★★ 5/5

Trustpilot

Great service very helpful

Trevor · 31 July 2024

★★★★★ 5/5

Trustpilot

Tara Darling Andrews Lettings

I have been dealing with Andrews Lettings for many years now and one particular team member, Tara Darling, stands out as she has proved to be an invaluable asset to the Andrews group. She’s a fantastic ambassador and true consummate professional. I would like to take this opportunity to thank her for her many years of excellent customer service.

Mr · 31 January 2023

★★★★★ 2/5

Google

Their communication has been generally very good as a management company. As a letting agent, it left much to be desired; I had to chase them up for information on multiple occasions. However, they usually acknowledged that this wasn't acceptable and sorted things out. Previously I'd written that any complaints I've had have always been handled immediately. For example, I had a leak in the bathroom, for which they sent a plumber to fix and also arranged to have the (mildly) damaged floor replaced. However, recently this has not been the case. The property manager we've been dealing with has changed, and I've now been chasing a minor repair for over 6 weeks. Emails go unanswered, people enter the property without permission or notice, etc.

Matthew · 12 November 2017

★★★★★ 5/5

Trustpilot

Smooth and easy always great to have…

Smooth and easy always great to have Andrews helping out when ever possible they have a great team

Naomi · 16 October 2023

★★★★★ 5/5

Trustpilot

My agent

My agent, Janine proved an excellent representative, who continually kept me updated with the progress of the sale.

Steve · 13 October 2023

★★★★★ 5/5

Trustpilot

Nicole helped us book our AMS…

Nicole helped us book our AMS appointment and was very helpful at answering any questions we had.

Josh · 31 October 2023

★★★★★ 5/5

Trustpilot

Professional, helpful advice...

Great support from Shannae...

Annie · 17 July 2024

★★★★★ 5/5

Google

I was very happy with the service I received for the recent sale of my property. I already had my own marketing plan in mind but the staff helped me refine it and arranged for beautiful photos. The particular feature of Andrews for me was the assistance they offer with conveyancing, a process that in my opinion is finely crafted bureaucratic torture. Andrews employ a specialised staff member to track this process and it helps enormously. My only small quibble would be a few minor communication hiccups during marketing, but in a busy office it is only to be expected. Don't let perfection be the enemy of good!

Haley · 12 November 2016

★★★★★ 4/5

Google

As a new landlord and new to the Bristol area, I found the Lettings Team very helpful in offering guidance, advice and putting me in touch with contractors in the area to help get the property ready to Let. To my surprise, they managed to let my property within 48 hours of owning it which was fantastic as I was expecting it to be empty for a few weeks. They were very clear about requests from the tenant before they moved in and gave me enough time to sort them out. Many thanks

Johnny · 12 November 2016

★★★★★ 5/5

Google

Consistently high quality, from Christopher Carstairs in particular, providing a value for money and stress free service. We have been using Andrews' full management service, on our family home in Bristol, for almost 2 years while taking the opportunity to work in Australia. Being so far away and never having let before, it was very important that we selected an agent in whom we could trust. Interviewing half a dozen, Andrews seemed to fit the bill. We did have some initial teething problems that appeared related to staff turnover just at the point we were leaving the country. However since Christopher Carstairs took over management, a few weeks in, we have been consistently delighted with the level of professionalism, knowledge, advice, calmness and courtesy. Nothing seems phase him. Being an older property there have been a number of maintenance issues, including one potentially serious structural issue. All have been dealt with effectively using Christopher's network of maintenance and building contractors. I was able to speak with the contractor for the major work and it was clear that he was experienced and able to supply a cost effective solution rather than, the more expensive, automatically replacing like with like. We will certainly continue to use Christopher's service as long as it continues at this level.

Keith · 12 November 2016

★★★★★ 4/5

Google

From the landlord's perspective, I have been very pleased with the service Andrews have provided. I have used them for about 7 years. They are quick and efficient in marketing, and in selecting and arranging tenancies. They manage the tenancy well, requiring very little involvement from my side. When repairs and replacements are necessary, Andrews arranges them professionally and efficiently, yet they are careful about keeping costs under control. Andrews also provide timely and transparent information on costs incurred. Andrews are also are responsive to requests and instructions from my side. In all my dealings with Andrews, their staff have unfailingly been helpful, efficient and cheerful.

David · 12 November 2016

★★★★★ 5/5

Google

Brilliant Agency. Very supportive and knowledgeable. There when needed.

Neil · 14 April 2024

★★★★★ 5/5

Trustpilot

Great

Great. Good service I got from Issy

Chikamma · 20 May 2024

★★★★★ 5/5

Trustpilot

Janine Derbyshire's fast and successful…

Janine Derbyshire's fast and successful assistance /solutions to our concerns

Lyka · 21 March 2024