Trusted Agent profile · Bristol, City of

Andrews Clifton reviews in Bristol, City of

4.8

★★★★★ Excellent

2,356 reviews across 2 platforms

158 Whiteladies Road, Clifton, Bristol, BS8 2XZ, Bristol, City of, BS8 2XZ

Part of Andrews, see every office.

Andrews's office in Bristol, City of, at 158 Whiteladies Road, is rated 4.8 out of 5 across 2,356 reviews on two platforms, including 385 Google reviews rated 4.6.

Google logo

4.6 / 5

385

Reviews on Google

This office

Trustpilot logo

1,971

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.

5/5

Google

Bailey is a legend for getting us referenced and moved in so fast.

Louis · 13 April 2024

Agent replied · 8 January 2025

Hi Louis, thank you for the five star review. Great to see that Bailey was able to help you for start to finish. Thanks, Rhys

5/5

Google

Leah could not have been more kind, friendly or helpful in our rather stressful Journey to find accommodation for our 2 boys at Bristol. She was extremely accommodating in offering a video viewing when we were unable to make the 2.5 hour trip to Bristol and followed through on everything promised. A real asset to Andrews.

Jane · 13 July 2024

Agent replied · 10 November 2024

Hi Jane, thank you for your five star review. I am thrilled to see Leah has been able to assist you and find your boys accommodation. She will really appreciate your words of 'a real asset to Andrews.' Thanks again for the lovely review and all the best, Laura.

4/5

Trustpilot

Kyle was lovely in the house tour in…

Kyle was lovely in the house tour in Batheaston. He was both friendly and professional.

Insert · 1 March 2024

Agent replied · 27 October 2024

We appreciate you taking the time to leave a five star review for the team in Bath and we know Kyle will certainly love seeing your feedback too. Thanks, Rhys

5/5

Trustpilot

Dealt with Zak who was highly…

Dealt with Zak who was highly professional and helpful from time of viewing through to completion and was great to work with.

Paul · 21 September 2023

Agent replied · 27 October 2024

Hi Paul, thank you for leaving us a five star review. Brilliant to see Zak in our Bath office. Hope the move went smoothly for you and we hope to help you again in the future.Thanks, Rhys

5/5

Google

Ellie has been brilliant - she has really helped us through navigating our first time renting and has been very quick to respond to our questions. She has been very understanding of our circumstances and worked with us to ensure that we can get the flat we wanted. She has been so helpful and we are very satisfied with the service she has provided.

Emma · 11 November 2022

3/5

Trustpilot

Good work.

Good work.Sarah was helpful in giving early response. And sorting the issues early as well.

Rishav · 24 February 2024

Agent replied · 27 October 2024

Hi Rishav, thank you for the review. Of course we would love to know what we could have done differently or improve on, in order to provide the full five star service! We'd love to hear any further feedback if you wouldn't mind providing further information to myself (Rhys) to RMessenger@AndrewsOnline.co.uk thanks, Rhys

4/5

Trustpilot

A lovely lady in lettings

I spoke with a very warm and Professional young woman this morning about renting a house.This woman was called Izzy and from the downend branch. She was brilliant at answering all my questions and concerns. I came off the phone feeling happy that all that was discussed was heard snd sorted.Great person to have working for your company.Rebecca Shomuyiwa

Rebecca · 14 May 2024

Agent replied · 27 October 2024

Hi Rebecca, thank you for the positive review for Andrews Downend. Great to see that Izzy was able to answer all your queries promptly and professionally. Thanks, Rhys

5/5

Trustpilot

Sarah was quick and polite with her…

Sarah was quick and polite with her responses and was a great help with our deposit.

Nathan · 29 January 2024

Agent replied · 27 October 2024

Hi Nathan, thanks for the fantastic review. We are so pleased that Sarah was able to help you so efficiently. Thanks, Rhys

5/5

Trustpilot

Happy viewers …

Arranging our viewing was straight forward and Isaac Biggerstaff sorted times and keys etc. He arrived before us and was very welcoming and personable. He showed us around the apartment without being over bearing, allowing us time to look into every nook and cranny, but on hand to answer our questions. He looked after my elderly parents with respect and patience .. Thanks Isaac much appreciated.

Gillian · 29 July 2022

5/5

Trustpilot

Nicole was really welcoming and kind

Nicole was really welcoming and kind. She answered all of my questions well and was patient with my viewing.

Halimah · 15 November 2023

Agent replied · 27 October 2024

Hi Halimah, brilliant to read that Nicole was super helpful in helping you search for a property, it certainly sounds like you were well looked after from the Andrews team. Thanks, Rhys

5/5

Trustpilot

Friendly and informative viewing with Shamiya Simpson

Had a viewing with one of the agents Shamiya Simpson who was very friendly and informative. She went above and beyond in providing really helpful details and even offered to provide me with details of transport links nearby for routes to work and amenities as I was new to the area. Really pleased with her service!

Isabella · 27 June 2024

Agent replied · 27 October 2024

Hi Isabella, thank you for the review. Amazing to see that Shamiya has been so helpful to you and that your experience when out viewing with us was such a positive one. Thanks, Rhys

5/5

Trustpilot

Shannon was great and friendly and…

Shannon was great and friendly and answered all my questions! Made looking for a new property a pleasure

Emma · 7 December 2023

Agent replied · 27 October 2024

Hi Emma, we know looking for new home can be stressful so it's really pleasing to see that Shannon was on hand to help you every step of the way and made the experience such a pleasure.Thanks, Rhys

4/5

Trustpilot

Great service thanks Miss Louise …

Great service thanks Miss Louise Gonella

Krzysztof · 31 July 2024

Agent replied · 27 October 2024

Thank you, Krzysztof! We're delighted to hear you had a great experience with Miss Louise Gonella. Your feedback is much appreciated!

5/5

Google

I’ve had a really positive experience with Andrews & all of their staff involved, especially Ellie Gregory & Filipe Rosario, who were always available to ensure that our tenancy was carefree & enjoyable. I would whole heartedly recommend finding a property with Andrews as you won’t be disappointed with the service.

Tom · 11 November 2023

5/5

Trustpilot

Very helpful

Me and my friends are moving into a student house in September that is through Andrew’s. Obviously to get it all sorted we’ve had to go through different steps. Hayley Tennet from the agency has been a great help to me and my friends to get it all sorted. She’s helped us through each stage whilst being patient and understanding with us.

Jess · 29 February 2024

Agent replied · 27 October 2024

Hi Jess, thanks for the review. Brilliant to see that Hayley and the team have been on hand to help you every step of the way of your move. Thanks again, Rhys

5/5

Trustpilot

Very fast and professional service.

Very fast and professional service.Isabelle was great, she was very polite and welcoming.

Azuka · 20 March 2024

Agent replied · 27 October 2024

Hi Azuka, thank you for the five star review. Brilliant to see that Isabelle has delivered such a great service and experience for you. Thanks again, Rhys

5/5

Trustpilot

Very good experience with the company

Very good experience with the company. Great service. I appreciate your time and patience dear Cat.

Liji · 19 November 2025

Agent replied · 22 November 2025

Dear Liji Joseph, Thank you for your wonderful feedback! We're thrilled to hear about your positive experience and appreciate your kind words about Cat. Your satisfaction is our priority, and we look forward to serving you again. Best wishes , Lisa

5/5

Trustpilot

Excellence with a smile.

I have known David previously he has worked for Andrews for many years. It was good to see a familiar face. Came at the appointed time. Completed the valuation of property and fed back immediately. Also given guidance in terms of renters, which was really helpful.

Debra · 3 December 2024

Agent replied · 25 December 2024

Thank you, Debra! We're delighted to hear that David provided you with excellent service and helpful guidance. We appreciate your continued trust in Andrews. Best wishes , Lisa

5/5

Trustpilot

Nicole was very patient and…

Nicole was very patient and informative. She showed me around and I was very pleased with her assistance...thank you

Ann-kay · 7 November 2023

Agent replied · 27 October 2024

Hi Ann-Kay thank you so much for the review for Nicole. Really pleasing to see you had such a good experience with Andrews. Thanks, Rhys

5/5

Trustpilot

Shamiya was friendly and helpful

HK · 11 August 2024

Agent replied · 27 October 2024

Thank you for your kind words, HK.

5/5

Trustpilot

Exceptional Service,Great Team

Dear Andrews,You have a wonderful team with very good handshake with one another.From Mark who pioneered our rent enquiries and referencing up until when Shannon took over and then Elizabeth who is always friendly at the other end of the phoneThe response to enquiries is unrivalled.I experienced top notch customer service from beginning to end.I will give all 3 a 5 star rating Thank you once again

David · 1 November 2023

Agent replied · 27 October 2024

Hi David, thank you so much for the 5 star review, or should we say 15 star review? Brilliant to see that the team were on hand to assist you through every step of your journey, we hope you are settled in well! Thanks again, Rhys.

5/5

Trustpilot

Helpful and Friendly experience

Richard was super informative, friendly and helpful. Thank you!

Katie · 29 May 2024

Agent replied · 27 October 2024

Hi Katie, thank you for your lovely five star review. I am so glad to hear Richard was able to help you, thanks for sharing your experience and all the best, Laura.

5/5

Trustpilot

High recommended

Bobbie was amazing - I truly felt that she was working in my best interest in getting my new rental property.

Paul · 8 September 2023

Agent replied · 27 October 2024

Hi Paul, thank you so much for your review and your kind words about Bobbie. We are so glad Bobbie was able to help you out! We wish you all the best for the future! Thanks, Laura.

5/5

Trustpilot

Friendly and professional service

Friendly and professional service. Available for questions and queries. Good advisory service.

Ann · 20 December 2025

Agent replied · 23 December 2025

Dear Ann, thank you for your wonderful review! We're thrilled to hear you found our service friendly and professional. Your feedback motivates us to continue providing excellent advisory services. If you have any more questions, feel free to reach out. Best regards, Andrews Head Office.

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Awards

Industry awards

Andrews Bristol, City of won ESTAS awards in one year, most recently 2022.

ESTAS winner in one year: 2022.

ESTAS awards by year, 2022
  • 2022 1 Bronze ESTAS 2022 winners

    • BronzeESTAS 2022: Lettings (Tenants), South West (Bristol & Som)

Source: ESTAS winners lists, as published, linked by year.

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Has Andrews Clifton won any awards?

Yes. Andrews Clifton won Bronze for Lettings (Tenants) in South West (Bristol & Som) at the ESTAS 2022 awards.

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