Andrews Clifton reviews in Bristol, City of

★★★★★ 4/5

Google

Had a mostly positive experience with Andrews during my time renting through them. The lady who first showed me round my flat was fairly new at the time but was extremely helpful and friendly. For the majority of my tenancy I liaised with Bonnie who had always been friendly and responsive. I had no issues during my tenancy and renewed for a second term. However when my tenancy was coming to an end for the second time things changed slightly. Due to the cost of rent my salary did not qualify me to rent without a guarantor. The last two terms I had paid the 6 month term upfront instead. I was happy to do this the first two terms however after having nearly lived at the property a year showing I was timely with payments and looking after the property, I decided to explore my options to allow me to move to monthly payments and a rolling contract. I received a call the week before Christmas from Ranjan. I had never spoken with her regarding my tenancy before. She phoned me, and I'll iterate again a week before Christmas, telling me that I needed to make a decision about my renewal ASAP. This was about 2/3 weeks BEFORE a month notice for the tenancy.... I explained I did not wish to lock myself in for another term and wanted to go onto a rolling contract paid monthly. Ranjan was extremely rude. I was very taken aback at how she backed me into a corner, literally talking over me mid sentence and actually saying the words "I'll tell you what you're going to do, you're going to renew for 6 months and pay the term up front otherwise you will be served an eviction notice". So a week before Christmas I have a colleague I've never dealt with telling me if I did not renew and pay upfront locking myself in then I would be evicted. I was disgusted and shocked at the way in which she had spoken to me. So much so that the next morning I instantly went out and viewed other flats with different agencies. I found a fantastic place at not much more which accepted me and my partner and we put a deposit down that day. A few weeks after this had all happened Bonnie got in touch with me again. I explained the situation and what had happened. Bonnie was as shocked as I was, she apologised for what had happened and dealt with it very well. I have to say however, the checkout process was one of the smoothest I have had with any letting agent. I dealt with Bethany during my checkout, she was attentive and responsive in helping me return my deposit in a timely fashion. She even backed my corner when the landlord proposed deductions for something I should not have had to pay for. In almost 10 years renting I think this is the first time an agency has ever backed my corner when it came to checkout and I left with essentially the entire deposit minus a two figure amount for a bit of cleaning which was totally fair. I honestly have to say that Bonnie and Bethany really saved this review. After what had happened before Christmas I was ready to write a 1/2* review as I was extremely angry/upset with it all. To be told, after being a perfect tenant for a year with no issues, that you will be evicted just a week before Christmas, during a lockdown, was just unprofessional and horrible to do to someone. Overall my experience with Andrews was good for 99% of the time. Bonnie & Beth, thank you again for all of your help with everything. For their service I can certainly recommend Andrews for renting.

Jimmy · 11 November 2021

★★★★★ 5/5

Google

Andrews Clifton was the shoulder I needed to lean on whilst looking for accommodation. I was frantically looking for accommodation before the start of the academic year and Andrews Clifton was there to save the day. I felt very welcomed at their agency and their support and guidance was phenomenal. They provided me with reassurance and trust that they would deliver, and they very much did as they sent me potential properties a day or two after I visited them. My assigned agent, Ellie Hannaway was incredible. She was very kind, professional and knowledgeable about the property I viewed and empathised on the struggles students like myself are facing during the return to University after COVID-19 2021. I received quick responses from her about updates and any queries I had sent. Andrews are very understanding of the customers needs and very quick at closing the deal therefore reducing the stress and worry of waiting for a prolonged amount of time about confirmation. Very Happy CustomerPositiveResponsiveness, Quality, Professionalism

Kacper · 11 November 2021

★★★★★ 5/5

Google

I've had such a brilliant experience with Andrews Letting! When a property I was originally interested in didn't come through the fantastic Hope was able to point me in the direction of my beautiful new flat with a same day viewing. Hope has been so responsive, helpful and quick with communication - all the things you need when you're moving! Thank you so much to Andrews and Hope, I'd definitely want them as my negotiators and letting agents in the future. Would highly recommend!PositiveResponsiveness

Sian · 11 November 2021

★★★★★ 5/5

Google

I had the pleasure of meeting James from Andrews lettings Clifton who showed me the house for rent, and I couldn't have been more impressed. He was incredibly professional and friendly throughout the entire process. He was very knowledgeable about the property and answered all of my questions with patience and clarity. He made the whole experience stress-free and I would highly recommend Andrews letting Clifton to anyone looking for a new place to call home.

Bharat · 11 November 2023

★★★★★ 5/5

Trustpilot

Sammi was a real professional

Sammi was a real professional, nice, homest and clarifies you everything. Recommended.

Sara · 18 September 2024

★★★★★ 5/5

Trustpilot

A problem solved

Louise Gonella helped me out if a tricky situation when my tenants left the flat in an unsatisfactory state. Louise rescued me, at very short notice! As a result of her finding me a professional cleaner for an end-of-tenancy clean, my new tenants were able to move in on time to a clean flat. Thank you!

JH · 18 November 2024

★★★★★ 5/5

Trustpilot

Great experience

Sameer, Kinga and Mitesh were very helpful and supportive. They were able to find a tenant very quickly. Thank you for all your hard work

Manchu · 16 January 2024

★★★★★ 1/5

Trustpilot

Not a pleasant experience from the…

Not a pleasant experience from the buyer's perspective. They basically did nothing that was exceptional apart from chasing me with calls to speed things up despite that it wasn't me delaying things as the property didn't have the required documents to confirm eligibility for a mortgage to start with then the Sellers wanted to delay the completion date. However, they did offer conveyancing and mortgage services in house but would not trust they would act to my benefit so I didn't choose them (hence probably I wasn't the desired Client to bring some extra ££) as it was clear to me they wanted to make a deal ASAP. Again, from the Buyer's perspective, it was completely useless service from WOT office in Bristol with no extra added value (just so you know the state of the house when received the keys was far away from ready to move & clean, but yes I know it's not a legal requirement) So therefore I cannot think of any 'wow' moment.

KW · 28 July 2023

★★★★★ 5/5

Trustpilot

Great

Great, quick and streamlined. Maria was particularly helpful at getting things done quickly for us and Isa was helpful when showing us round the flat. Thankyou!

Skye · 21 December 2023

★★★★★ 5/5

Trustpilot

Molly and Freya went above and beyond…

Molly and Freya went above and beyond every step of the way to help me with the purchase of my home. Super helpful and responsive! Thank you :)

Alice · 4 November 2023

★★★★★ 5/5

Trustpilot

Efficiency

Efficiency, kindness, attention to detail.

Duncan · 4 May 2026

★★★★★ 5/5

Trustpilot

Nicole has been excellent

Nicole has been excellent. She is cheerful during conversations, is understanding of work pressures for example, when meeting at the property and very helpful.She is an asset to your team!!

Tracey · 11 September 2023

★★★★★ 5/5

Trustpilot

Throughout my house viewing process…

Throughout my house viewing process Richard was very communicative, helpful and professional. He indeed fulfilled my needs.

Guillaume · 15 June 2024

★★★★★ 5/5

Trustpilot

Viewings of properties on sale

Charlotte Sack showed me three properties that I was interested in buying potentially. She was very polite and friendly. She was keen to find out about specific questions I had, and was very prompt and fast in replying. I appreciated her responsiveness, which is not common among estate agents... I'm very pleased with our collaboration so far! I'm pleased with Andrews estate agents as they are responsive, professional and not pushy!

Vicky · 17 February 2024

★★★★★ 5/5

Google

Excellent prompt service from everyone. Thank you to Bailey Syms, Emilia Knight, Denise Walter and James Fox.

Amanda · 13 June 2024

★★★★★ 1/5

Trustpilot

Just disappointed

Andrews took over management of our property. They promised excellent service and communication and a full management service that meant I would not have to manage the property. From day 1 of tenants moving into the property, I was given wrong or incomplete information, I had to chase Andrews to do their job and when they didn't do what they were supposed to do they lied about it to cover their backs after taking 6weeks to respond to me after tenants reported problems at the property. Further to this, when I enquired why they were holding money on my account, it took the regional manager to tell me what it was for as the staff and branch manager couldn't figure it out and when I asked why this money was held for several months unnecessarily I was simply ignored. I asked to leave and move to another company and have been waiting for several weeks for the branch manager to get back to me. Another company has taken over management but I am still awaiting responses to ongoing complaints. During all this I found out that neighbours have complained about the tenants and I was not notified and I'm disappointed as it was dealt with wrong and had I been contacted the complaint would have been resolved for a better outcome for the tenant. The entire service from Andrews has been stressful and upsetting and taken up far more of my time than necessary. Communication and basic property management has been poor and the branch manager has taken responsibility and apologised but failed to reply to get a resolution.

Laura · 10 July 2023

★★★★★ 5/5

Trustpilot

Great team

Great team, they have managed our property for years and are usually excellent. Molly has been very help during our recent property renovations

Alexander · 1 February 2024

★★★★★ 5/5

Google

James was really friendly and always happy to answer any questions.

Georgia · 11 September 2024

★★★★★ 5/5

Trustpilot

First time landlord

Thanks to the brilliant efforts of Bailey and James at Andrews Letting in Bristol, I think I have found some great tenants for my flat. This is the first time I have let out my flat and I was feeling apprehensive. I have received great support from Andrews throughout the process. When Bailey showed prospective tenants around he made sure he passed over information to them that I thought was important.

Brian · 28 January 2024

★★★★★ 5/5

Trustpilot

Emma and Emily were brilliant in…

Emma and Emily were brilliant in keeping me updated and helping it all go smoothly.

Tom · 2 July 2024

★★★★★ 5/5

Trustpilot

Fantastic

Andrew’s has been great throughout the whole process of finding a new home. They are very easy to contact and very responsive. Issy, in particular, has been amazing, she is so friendly and professional, and made the viewing a much more pleasant experience. She was very quick to answer any questions we had and always kept us in the loop.- James & Beth

James · 29 June 2024

★★★★★ 5/5

Trustpilot

Sarah Robinson who deals with…

Sarah Robinson who deals with maintenance issues from Andrews has been very helpful in all ways. Moving forward she been polite through dealing with things happening in my flat. She goes above and beyond to make sure things are sorted for the tenet. Lovely lady and I would recommend her to anyone. She gets the issue resolved as soon as possible which don’t leave me waiting days on end. Rebecca.

Rebecca · 13 February 2024

★★★★★ 5/5

Trustpilot

Jennifer is our property manager and is…

Jennifer is our property manager and is always knowledgeable and efficient. This gives us great peace of mind for our tenants and ourselves.

Mrs · 22 January 2024

★★★★★ 5/5

Google

Bailey has been excellent at providing us all the information needed to make decisions.

Adam · 13 July 2024