Trusted Agent profile · Bristol, City of
★★★★★
2,355 reviews across 2 platforms
158 Whiteladies Road, Clifton, Bristol, BS8 2XZ, Bristol, City of, BS8 2XZ
Part of Andrews, see every office.
Andrews's office in Bristol, City of, at 158 Whiteladies Road, is rated 4.8 out of 5 across 2,355 reviews on two platforms, including 385 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Andrews Clifton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bristol, City of.
Andrews Bristol, City of won ESTAS awards in one year, most recently 2022.
ESTAS winner in one year: 2022.
2022 1 Bronze ESTAS 2022 winners
Source: ESTAS winners lists, as published, linked by year.
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
5/5
TrustpilotNancy Henley was great
Nancy Henley was great, empathetic, tailored her approach to my house desires and it felt like she equally cared about helping me and the seller.
Hi Lina, thank you for your five star review. Fantastic to see Nancy was able to assist you and deliver great support to yourself. Thanks again and all the best, Laura.
5/5
TrustpilotVery professional staff
Very professional staff, from the initial contact right through to completion. Nancy Henley was excellent, responding to all questions and queries and keeping me updated throughout the whole process.
Hi Paul, thank you for taking the time to write a five star review. Fantastic to see Nancy has provided you with excellent service and made sure you were up to date throughout the whole process. Thanks again and all the best, Laura.
5/5
TrustpilotPrompt follow up and action
Louise Gonella was very helpful in navigating a tricky situation.
Thank you, Mrs. Wakefield, for your kind words. We're delighted to hear that Louise was able to assist you effectively. Your feedback is greatly appreciated! Best wishes, Jake
5/5
TrustpilotMukul is Fantastic
Mukul Mehta is a fantastic Mortgage & Protection Adviser at the Kingsbury office who went above and beyond to help me find the perfect mortgage deal. He was incredibly knowledgeable and worked tirelessly to secure a great rate for me. Not only that, but he also provided valuable advice about the home buying process. I highly recommend Mukul to anyone, especially first-time home buyers. He truly made the experience smooth and stress-free.
5/5
GoogleI was really happy with the services provided, all were done in a professional and timely manner. Morgan was extremely helpful and was always available to answer any questions I had
5/5
TrustpilotFrank and honest with no hard sell
Excellent service. I'm used to similar companies putting their own interests first. Not the case - I was given the best advice and am very happy with the outcome. I had been anticipating a hard-sell approach and was very pleasantly surprised that this was nothing like the service provided. I would recommend using Andrews and will be using them in future myself.
Thank you, Richard! We're thrilled to hear you had a positive experience and felt well-advised. Your recommendation means a lot to us. Looking forward to assisting you again in the future!
1/5
TrustpilotI would avoid for property management
Take their money and do nothing. Communal areas complete filth and outside areas falling apart. Do not come back to you, just ignore. My opinion is avoid like the plague for property management.Little update: Andrews advise the rats, maggots, filth, weeds, broken fencing, communal area being cleaned only once in the past year etc… are a result of the contract they are bound by and the buildings Directors not them. Not sure if that effects the rating as Andrews did sign up to these terms but you can make your own mind up.
Tom,Thank you for your review of Andrews Leasehold property management.The scope and detail of the maintenance for Leasehold buildings is agreed upon with the Directors of the Leasehold company. Andrews can only take actions as agreed with those Directors and within the budget set. Whilst we are aware of some challenges at the block you live in, we are working with the Leasehold Company Directors to address.I would be happy to reply in greater detail to the points you have raised if you were to write to me at choward@andrewsonline.co.ukKind regardsCarl HowardGroup Chief ExecutiveAndrews & Partners
5/5
TrustpilotRichard was amazing while he was…
Richard was amazing while he was putting me through available properties to let. He’s got invaluable advice which were helpful.
Hi Kingsley , Thank you for the five star review. It is fantastic to hear that Richard was amazing during your search. Thanks , Lisa
5/5
TrustpilotHolly was super helpful in helping us…
Holly was super helpful in helping us buy our first house! Strongly recommend.
Thank you, Tom! We're thrilled to hear Holly was able to assist you so well with your first home purchase. Your recommendation means a lot to us!
5/5
TrustpilotNew front door
I own my flat but share a communal hall way and front door. I pay towards any maintenance and repairs shared by all the residents. I contacted Molly with regards to a new front door and in no time Molly had a quote, how much my share would be and also chased the job until it was completed. It’s great to have a new front door fitted especially coming into the winter months.Thanks Molly,Simon
5/5
TrustpilotZyad was very kind
Zyad was very kind, supportive and professional all through the process.
Thank you, Chioma! We're thrilled to hear that Zyad provided such excellent service. Your feedback is greatly appreciated! Best wishes , Lisa
5/5
TrustpilotProfessional agents
Tracey was lovely and professional. I felt reassured knowing someone like her will be looking out for my best interests.
Hi Dominique, thank you for the review. Brilliant to see that Tracey was able to help you and was on your side through your dealings with us. Thanks again, Rhys
5/5
TrustpilotGood experience
I purchased a flat and want to thank Mark Anderson who was helpful and efficient when it was important to complete the transaction within limited timeframe. A+ recommended Estate Agent
5/5
TrustpilotThanks to Louise for making the tenancy…
Thanks to Louise for making the tenancy renewal slick and smooth.
Thank you, William! We're thrilled to hear that Louise made your tenancy renewal process smooth. We appreciate your positive feedback! Best wishes , Lisa
5/5
TrustpilotMolly Wachon - a credit to Andrews Property Services
Over the last few months I had cause to deal with Andrews Property Group based in Bristol. There is one particular lady that is worthy of some big recognition and that is Molly Wachon. She totally understood my frustrations (with various external legal teams) in trying to sell a Leasehold property and once she was on the case everything fell into place - She was so helpful and a credit to Andrews. Thank you
5/5
GoogleBailey was a great estate agent and was so helpful in the viewing! couldn't reccomend Andrews more
Hi Jacob, thank you for the five star review. Fantastic to see you had a brilliant experience. Thanks again, Rhys
5/5
TrustpilotShamiya was super helpful and quick to…
Shamiya was super helpful and quick to respond!
Thank you, Joe! We're thrilled to hear that Shamiya provided you with excellent service. We appreciate your feedback. Best wishes , Lisa
5/5
TrustpilotGreat
Kyle is a really helpful and kind agent that took time and effort into helping my partner and I secure a lovely flat :)
Hi Amelia, thank you for sharing your experience with us. We are so pleased that Kyle and the team in Bath were able to help you both find your new home. We hope you settle in to your new home! Thanks again, Rhys
5/5
TrustpilotProperty Purchase
Having recently purchased a property through Andrews I can honestly say that the whole team have gone beyond expectations. Special thanks to Keli, who have always kept in touch with the developments and was always there to clarify any issues. She kept liaising with the solicitors and vendors to ensure the transaction went through as smoothly (as buying a property can go) as possible.Great big thanks
5/5
TrustpilotMukul Mehta is great
Mukul Mehta the Mortgage and Protection Adviser at the Kingsbury office gave me excellent advice regarding my situation and options as well as useful to insight to mortgages. Thank you Mukul!
Hi Oskari, thank you for the five star review. Brilliant to see Mukul providing you with all the information you needed, allowing you to make a full informed decision in what can be a confusing time in the mortgage market.Hopefully Mukul can continue to assist for years to come too! Thanks, Rhys
5/5
TrustpilotExcellent experience
Excellent experience, Nancy had a very relaxing and friendly approach during the viewings around reigate, she put us at ease immediately. Nancy developed a very good rapport with us in a short space of time and worked around our schedule when we were delayed. I would strongly reccomend her firm Andrews reigate as an estate agent from this impression alone.
Thank you, Kahseng. We're thrilled to hear about your positive experience with Nancy. Your recommendation means a lot to us.
5/5
TrustpilotUndoubtedly the best treatment I have…
Undoubtedly the best treatment I have received from an agency, thank you Lisa and the whole team for the treatment received. 100% recommended
Hi Fernando, we are so pleased to see that you received such a brilliant service from Andrews. Thank you for the review and recommendation, Rhys
5/5
TrustpilotGreat Staff from Andrew. Everytime talk nice with people and trust Agency. And olso Sara Newman is a great Manager . Everytime find good solutions for people
Hi . I have great experience with Andrew. And olso Sara Newman is very good manager and very nice talk with the people.
Hi Ionut, thank you for taking the time to write a five star review. Fantastic to hear you have had a great experience with Sarah and I am so glad she could help! Thanks for sharing and all the best, Laura.
4/5
GoogleHad a mostly positive experience with Andrews during my time renting through them. The lady who first showed me round my flat was fairly new at the time but was extremely helpful and friendly. For the majority of my tenancy I liaised with Bonnie who had always been friendly and responsive. I had no issues during my tenancy and renewed for a second term. However when my tenancy was coming to an end for the second time things changed slightly. Due to the cost of rent my salary did not qualify me to rent without a guarantor. The last two terms I had paid the 6 month term upfront instead. I was happy to do this the first two terms however after having nearly lived at the property a year showing I was timely with payments and looking after the property, I decided to explore my options to allow me to move to monthly payments and a rolling contract. I received a call the week before Christmas from Ranjan. I had never spoken with her regarding my tenancy before. She phoned me, and I'll iterate again a week before Christmas, telling me that I needed to make a decision about my renewal ASAP. This was about 2/3 weeks BEFORE a month notice for the tenancy.... I explained I did not wish to lock myself in for another term and wanted to go onto a rolling contract paid monthly. Ranjan was extremely rude. I was very taken aback at how she backed me into a corner, literally talking over me mid sentence and actually saying the words "I'll tell you what you're going to do, you're going to renew for 6 months and pay the term up front otherwise you will be served an eviction notice". So a week before Christmas I have a colleague I've never dealt with telling me if I did not renew and pay upfront locking myself in then I would be evicted. I was disgusted and shocked at the way in which she had spoken to me. So much so that the next morning I instantly went out and viewed other flats with different agencies. I found a fantastic place at not much more which accepted me and my partner and we put a deposit down that day. A few weeks after this had all happened Bonnie got in touch with me again. I explained the situation and what had happened. Bonnie was as shocked as I was, she apologised for what had happened and dealt with it very well. I have to say however, the checkout process was one of the smoothest I have had with any letting agent. I dealt with Bethany during my checkout, she was attentive and responsive in helping me return my deposit in a timely fashion. She even backed my corner when the landlord proposed deductions for something I should not have had to pay for. In almost 10 years renting I think this is the first time an agency has ever backed my corner when it came to checkout and I left with essentially the entire deposit minus a two figure amount for a bit of cleaning which was totally fair. I honestly have to say that Bonnie and Bethany really saved this review. After what had happened before Christmas I was ready to write a 1/2* review as I was extremely angry/upset with it all. To be told, after being a perfect tenant for a year with no issues, that you will be evicted just a week before Christmas, during a lockdown, was just unprofessional and horrible to do to someone. Overall my experience with Andrews was good for 99% of the time. Bonnie & Beth, thank you again for all of your help with everything. For their service I can certainly recommend Andrews for renting.
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Yes. Andrews Clifton won Bronze for Lettings (Tenants) in South West (Bristol & Som) at the ESTAS 2022 awards, its most recent.
Tell us what you need and we'll put you in touch. Andrews Clifton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bristol, City of.
