Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotSarah Robinson has been outstanding and…
Sarah Robinson has been outstanding and professional whilst I have been dealing with Andrew’s. She responds immediately and understands the needs of both the tenant and landlord. She is an asset to the company.
Joe · 16 March 2026
Agent replied · 20 March 2026
Dear Joe Niblett, thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Sarah Robinson. She truly is an asset to our team. We appreciate your kind words and look forward to continuing to help you. Best wishes , Lisa
★★★★★ 5/5
TrustpilotI recently had the pleasure of working…
I recently had the pleasure of working with Emily and Sophia from Andrews to sell my flat, and I couldn't be happier with the experience. From the very first meeting, they demonstrated professionalism and a deep understanding of the local market.Their marketing strategy was impressive, showcasing my property beautifully and attracting a lot of interest. Throughout the process, Emily and Sophia kept me informed and provided valuable insights, making the entire experience smooth and stress-free.Thanks to their expertise, my flat sold quickly and at a great price. I highly recommend Andrews to anyone looking to buy or sell a property. They truly go above and beyond for their clients!
Elen · 19 October 2024
Agent replied · 23 October 2024
Thank you, Elen! We're thrilled to hear about your positive experience with Emily and Sophia. Your kind words and recommendation mean a lot to us. Congratulations on the successful sale of your flat! Best wishes , Lisa
★★★★★ 5/5
TrustpilotRebekah was warm and friendly
Rebekah was warm and friendly. Very professional and courteous. Incredibly well presented and great fun. A credit to her profession. Although her sense of direction on roundabouts is questionable. 🤣🤣🤣 She's lovely.
Andy · 18 March 2026
Agent replied · 20 March 2026
Dear Andy ,
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Rebekah. We'll be sure to share your kind words with her. Best wishes , Lisa
★★★★★ 5/5
TrustpilotHighly recommended Rebecca Newbrook
I am writing to highly recommend Rebecca Newbrook for her exceptional professionalism and communication skills. Throughout our interactions with her at Andrews, Rebecca has consistently demonstrated reliability and offered a truly helpful service Rebecca's attention to detail and dedication to providing support have been invaluable to our team. Her clear and effective communication style has made working with her a seamless and efficient experience. I have been consistently impressed by her commitment to delivering high-quality service
Dominique · 19 November 2024
Agent replied · 23 November 2024
Thank you, Dominique, for your kind words about Rebecca. We're so pleased to hear about your positive experience and her exceptional service. Your feedback is greatly appreciated! Best wishes, Jake
★★★★★ 5/5
TrustpilotHighly Recommended...
Highly Recommended...Shout out to Emma Mussert who was an absolute star. It's great to deal with somebody who goes out of their way to 'own' issues and ensure a resolution. We all know the frustration of dealing with solicitors who don't tend to talk to each other but rely upon slow communication instead Emma constantly went out of her way to push the parties and was a great help.Bonus that she is friendly too!Would use Andrews again.
Colin · 4 November 2024
Agent replied · 23 November 2024
Thank you, Colin! We're thrilled to hear about your positive experience with Emma. Your kind words mean a lot to us, and we're glad she could assist you so effectively. Best wishes , Lisa
★★★★★ 5/5
TrustpilotHad a wonder Experiencing while doing…
Had a wonder Experiencing while doing the viewing. Speaking Daryn was wonderful explaining every detail of the property and helped me alot making my decision
Yash · 24 April 2026
Agent replied · 23 May 2026
Dear Yash Mhatre, thank you for your fantastic review! We're thrilled to hear that Daryn made your viewing experience so positive and informative. Your feedback is greatly appreciated, and we're delighted to have assisted you in making your decision. Best wishes, Andrews Head Office.
★★★★★ 5/5
TrustpilotExcellent service from Shamiya!
My viewing was memorable, largely due to the friendly, enthusiastic and knowledgeable young lady, Shamiya who showed me around. Shamiya happily listened to my moans about how difficult and stressful it has been trying to find a new home, she seemed genuinely caring & empathetic around my current circumstances and seemed really quite happy that I appeared pleased the home seemed really suitable for myself and my son. I feel Shamiya has been an excellent representative for the company, showing her passion and genuine caring nature toward me as a client.I think this young lady will serve this company well and I wish her much luck for her future career...Please give her a pay rise! We need more young people with this positive and enthusiastic attitude in this world. Thank you Shamiya.
Samantha · 27 August 2024
Agent replied · 23 October 2024
Thank you, Samantha, for your kind words about Shamiya. We're thrilled to hear she made your viewing experience memorable and positive. We'll be sure to pass along your praise to her. Best wishes in finding your new home!
★★★★★ 5/5
TrustpilotZubear was a very reliable throughout…
Zubear was a very reliable throughout the whole experience. All calls and emails replied to promptly. Zubear and Duane were great support. Would strongly recommend with their level of support.
P · 10 March 2026
Agent replied · 20 March 2026
Thank you for your wonderful feedback! We're thrilled to hear that Zubear and Duane provided excellent support. Your recommendation means a lot to us. We look forward to seeing you again in the future. Best wishes , Lisa
★★★★★ 5/5
TrustpilotAll-round Excellent Service
Respond to emails and telephone calls quickly. Always professional and polite. Listen carefully to customer needs and circumstances. Show empathy and respect. Joe, Becca, Julie and Jenna in particular, are all key people who made our experience seamless, instilled confidence and we felt reassured at every step. Thank you all.
FRANCIS · 23 September 2026
Agent replied · 10 October 2026
Dear Francis,
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Joe, Becca, Julie, and Jenna. Your kind words and perfect rating inspire us to continue delivering exceptional service. We look forward to welcoming you again. Best wishes , Lisa
★★★★★ 5/5
TrustpilotAmazing and professional
I really don’t know where to start. Kish was fantastic from the beginning until the end of my selling process.I originally thought his fees were too high but he assured me he would put the work in, to earn the money and I 100% agree that he did and I would’ve actually paid him a lot more. He was worth his weight in gold. Selling a house is stressful enough but Kish and his team went way above and beyond their roles to make it as stress free as possible. I’d never sold a property before so kept asking silly questions and Kish was always more than happy to help explain it all to me (sometimes more than once), until I completely understood. My solicitor pushed back on alot of things and asked me for things that I’d never heard of but Kish helped me work my way through the legal jargon and got me across the line on many occasions. The entire team were super professional and efficient and had great knowledge of the entire process (including the solicitors roles). If Kish ever did take a well deserved day off he would make sure that one of his colleagues were up to date with my case and they would email me to let me know they were on hand ready for anything I needed.In summary, I really can’t express how good Kish and his team were for my selling process. So if you’d like a seamless sale (or buying I’m guessing) then I would highly recommend booking through Kish/Andrew’s!
Nicola · 12 August 2024
Agent replied · 23 October 2024
Thank you, Nicola! We're thrilled to hear about your positive experience with Kish and our team. Your kind words and recommendation mean a lot to us. We're glad we could make your selling process smooth and stress-free.
★★★★★ 5/5
TrustpilotViewing with Shamiya
I recently had the pleasure of viewing a property with Shamiya, and I must say, the experience was outstanding from start to finish. Shamiya's professionalism, attention to detail, and genuine enthusiasm made the entire process smooth and enjoyable.From the moment we met, Shamiya was welcoming and approachable, making me feel comfortable as she guided me through the property. She was incredibly knowledgeable about the property and the area, answering all my questions with ease and providing valuable insights that helped me envision how the space could work for me.What stood out the most was Shamiya's dedication to understanding my needs and preferences. She took the time to listen to what I was looking for and highlighted features of the property that aligned with my criteria. Her personalized approach made me feel like more than just another client, and I truly appreciated her efforts in ensuring the property was a perfect fit.Overall, Shamiya exceeded my expectations in every way. Her expertise and friendly demeanor made this one of the best viewing experiences I've had. I would highly recommend her to anyone looking for a property, you're in great hands with Shamiya!Thank you, Shamiya, for making this process so enjoyable.
Jerone · 12 August 2024
Agent replied · 23 October 2024
Thank you, Jerone & Ikran, for your kind words! We're thrilled to hear about your positive experience with Shamiya. Your feedback is greatly appreciated, and we'll be sure to share it with her.
★★★★★ 5/5
TrustpilotExcellent communication and care…
The process with Andrew’s has been excellent. Sophia and Connor were exceptional in their care and communication throughout and ensuring the process ran smoothly and answered any questions I had throughout the process. I can’t thank them both enough for all their help with everything.
Vanda · 20 October 2025
Agent replied · 22 October 2025
Dear Vanda White,
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Sophia and Connor. Your satisfaction is our priority, and we're delighted they could assist you so well. We appreciate your kind words and look forward to seeing you again. Best wishes , Lisa
★★★★★ 1/5
GoogleWe were tenants of a property that Andrews managed for 7 years and in that time dealing with Andrews was consistently a struggle - like pulling teeth. Communication was consistently inaccurate and inconsistent, seemingly no coordination between Andrews and their contractors, or even between Andrews branches.
E.g. We needed our bathroom painted, they sent a decorator who used paint that wasn't suitable for a bathroom and when we flagged it and Andrews said they'd sort it - it never got done. Which they kept from our landlord.
Another great example is our door was replaced, with new keys issued and every time they sent a member of staff to the house - they only had a key for the old door. Ridiculous.
So glad to be shot of dealing with them, good luck to anybody who uses them/moves in to their properties. Moving out was a ballache.
I don't usually leave online reviews but my experience was so crap I had to.
B · 10 February 2026
Agent replied · 10 October 2026
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience and appreciate how frustrating this must have been, particularly around communication and maintenance issues. This is certainly not the level of service we aim to provide, and we regret that we fell short on this occasion.
We would welcome the opportunity to discuss your concerns further, learn from your experience, and see if there is anything we can do to address this. Please feel free to contact us directly so we can look into this in more detail on 0117 973 2551.
Kind regards,
Leanne
★★★★★ 5/5
TrustpilotWe at HomeCert Ltd have had the…
We at HomeCert Ltd have had the pleasure of working with Louise at Andrews Property Management for quite some time now, and we cannot speak highly enough of her professionalism and dedication. Our team, specialising in electrical, gas, and plumbing services, has collaborated with many property managers over the years, but Louise stands out for several reasons.Louise is exceptionally organised and ensures that every job runs smoothly. Her clear communication and attention to detail make our work much more efficient and enjoyable. She always provides us with the necessary information upfront, which helps us prepare adequately and deliver our services to the highest standard.What truly sets Louise apart is her commitment to both her clients and the teams she works with. She understands the importance of timely interventions and maintenance, always coordinating schedules to minimise inconvenience for tenants and owners alike. Her proactive approach ensures that issues are addressed promptly, preventing minor problems from escalating.Moreover, Louise's friendly and approachable demeanour makes her a joy to work with. She values the expertise and input of her partners, fostering a collaborative environment that benefits everyone involved. Her reliability and integrity have made her a trusted partner of HomeCert Ltd, and we look forward to continuing our successful collaboration.In summary, Louise is a stellar professional whose dedication and expertise significantly enhance the efficiency and effectiveness of Andrews Property Management. We highly recommend her to anyone seeking top-notch property management services.
HomeCert · 22 July 2024
Agent replied · 23 October 2024
What an amazing review! We know that Louise will certainly appreciate the high praise indeed. We know she takes great pride in her work so it's brilliant to see that pride and effort recognised. Thanks again, Rhys
★★★★★ 5/5
TrustpilotMichael & Andrews, the right place to rent
Michael was extremely helpful, kind, attentive and positive during the whole process of renting. He made sure that everything was fine for us, working in our times and in our well being. I cannot be thankful enough for all what he did: his availability at answering the calls, doing the viewings for the property in our available times, speaking with tenants and Landlord to make it possible. We knew it was the right place for us from the moment he answered the phone and started talking.
Kelly · 22 July 2024
Agent replied · 23 October 2024
Hi Kelly, thanks for the five star review. It's brilliant to see that Michael was so helpful to you, from viewing all the way through. We hope you settle in to your new home! Thanks, Rhys
★★★★★ 5/5
TrustpilotGoes the extra mile to help
Rana is one of the most professional agents I have met; she has been fast to respond to all my (many!) queries and anything that she didn’t know she went the extra mile to find out for me. She’s been helpful throughout the process so far, which can be complicated and stressful, but I have confidence that the process would be as smooth as possible with Andrews given my dealings with them so far.
Emily · 22 October 2024
Agent replied · 23 November 2024
Thank you, Emily! We're thrilled to hear about your positive experience with Rana. Your confidence in our service means a lot to us. Best wishes , Lisa
★★★★★ 5/5
GoogleAlex Hayward is absolutely awesome and so helpful. I do believe he is the best estate agent I’ve ever had the pleasure of meeting.
Becky · 10 April 2026
Agent replied · 10 October 2026
Thank you, Nicky, for your wonderful feedback! We're thrilled to hear about your positive experience with Alex. Your kind words mean a lot to us and motivate our team to continue providing excellent service. If you need any further assistance, feel free to reach out.
★★★★★ 5/5
TrustpilotRebekah was great
Rebekah was great - super helpful and friendly
Niamh · 3 August 2026
Agent replied · 22 September 2026
Dear Niamh McGillan,
Thank you for your wonderful feedback! We're thrilled to hear that Rebekah was helpful and friendly. Your satisfaction is our priority, and we appreciate your support.
Best regards,
Andrews Head Office
★★★★★ 5/5
TrustpilotAndrews - extremely professional service
Andrews have been really proactive in helping to match me with the right property to buy and, unlike some other local estate agents, regularly sent me suitable property details. Sophia Robinson, in particular, understood exactly what I was looking for and kept me informed with regular updates once I had submitted an offer. I viewed properties with 9 different estate agents in the area, and ended up buying with Andrews. I would 100% recommend Sophia, and Andrews, to anyone who is looking to buy a property in this area; very professional, very efficient and really friendly.
Ms · 11 July 2024
Agent replied · 23 October 2024
Thank you for the five star review. Amazing to see that Sophia and the team listened to your needs before letting you know of properties that we thought would be suitable. We are so pleased you've managed to find your next home with us! Thanks again, Rhys
★★★★★ 5/5
GoogleI can’t fault Alex & Dom at Andrews! They were extremely patient with me popping my head around the door every-time I passed. They found me the perfect little house which had everything on my wish list! And we finished the whole transaction in 3 (largely) pain-free months. Very happy with my new home and would highly recommend them!!
Francesca · 10 July 2026
Agent replied · 10 October 2026
Hi Francesca, thank you for your wonderful review! We're thrilled to hear Alex and Dom could help you find your perfect home. Your recommendation means a lot to us. Enjoy your new place! Best wishes , Lisa
★★★★★ 5/5
TrustpilotAwesome customer care
Andrew's has been our partner in our journey to finally acquire our first home. From the start of the process up to us having our completion date they have been very helpful every step of the way. Sophia and Zak both have been very accommodating and kept things in order and made sure that we understood all the important details. Thanks to Keith as well who was constantly following things up nearing contract exchange and making sure that both parties come up with a mutually beneficial completion date. Thanks everyone
Jason · 3 July 2024
Agent replied · 23 October 2024
Hi Jason, thank you so much for sharing your experience with us. Great to see Sophia and Zak have been so helpful to you and kept everything ticking along. Thanks again, Rhys
★★★★★ 5/5
TrustpilotI just wanted to say a big thank you to…
I just wanted to say a big thank you to Ella and Shannon for helping me start my new journey!
AlexisA · 5 May 2026
Agent replied · 23 May 2026
Dear Alexis ,
Thank you for your wonderful feedback! We're thrilled to hear that Ella and Shannon made your experience smooth and enjoyable. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out. Enjoy your new journey! Best wishes , Lisa
★★★★★ 5/5
TrustpilotThe staff was so friendly very kind
The staff was so friendly very kind, caring and so helpful. Maria was very kind always smilling and ready to help . Ed was very kind too and very helpful,he helped me with references application form was very patience also came to help me with my key for my new flat as couldn't opened it . Mikesh i spoke on phone was very kind too and very helpful. Thank you very much for have such a great team to help with renting .Kind regardsPadmini Paumben
Padmini · 2 July 2024
Agent replied · 23 October 2024
Thank you so much for taking the time to leave us a review. Great to see that Ed and Maria have been so helpful to you. We know Mikesh will also appreciate you acknowledging his efforts. Thanks again, Rhys
★★★★★ 5/5
TrustpilotTruly Professional and Trustworthy Agent
Andrews Estate Agent has been a true blessing to work with. From the very beginning, they demonstrated a level of professionalism and dedication that immediately put us at ease working with them. Joseph, Tom and Liz communicated with sincerity and always making sure we felt informed. They also sort invoices on time, every time, which shows their respect for partners and their commitment to doing things the right way- highly recommended!
IMPACT · 21 November 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.