Every review we hold for the Brighton office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI purchased a property listed with Q in Autumn 2016. There were some legal hurdles to jump which meant the conveyancing process was a little lengthier than usual.
James and the staff at Q were tremendously patient and supportive during the entire process, forwarding my questions to the seller (their client) in a timely manner and getting back to me quickly. I was very impressed with their professional service.
Eileen · 27 August 2017
Agent replied · 25 August 2024
Hi Eileen, thank you for taking the time to review us - and for being so kind in your praise. We hope you're all settled in now and enjoying your new home. If we can be of assistance in the future please don't hesitate to get in touch.
★★★★★ 5/5
GoogleI am a freelance photographer and have been taking photographs for Q Estate Agents for many years now. The team are always friendly and helpful, as well as being super organised and clear in all their dealings with me. James and Jim have always been a joy to work for and over the years, as other members of staff have come and gone, they have selected staff for the team who meet the company's high standards of professionalism and who are just genuinely lovely people. Also I love that they take their environmental responsibilities seriously, are planting trees and aiming for net zero!
Elissa · 27 February 2024
Agent replied · 25 August 2024
Hi Elissa, thank you for the kind review. Also, thank you for all your work with us. It's always a pleasure.
★★★★★ 5/5
GoogleAll the team were excellent, I couldn't fault them. As a first time buyer I had a lot of questions, James and Ben were always on hand to help and explain the process to me. They were incredibly supportive, quick to sort anything out, and very friendly. Would 100% recommend!
Rosie · 26 August 2022
Agent replied · 25 August 2024
Hi Rosie, thank you for your review, it means a lot to the team to get such good feedback. We hope your settling in in your new home,
★★★★★ 5/5
GoogleThe friendliest and smoothest experience I’ve had with a letting agency - everybody I spoke to was helpful, friendly and made the move seamless. Shoutout to Ben who managed the process for me and was always on hand to answer my million questions, and Jemima for conducting an excellent viewing particularly with COVID limitations in place.PositiveResponsiveness, Quality, Professionalism
George · 26 August 2020
Agent replied · 25 August 2024
Hi George, thank you for your very kind review. All our team work extremely hard to make the moving experience as smooth as possible so its great to hear we delivered on this. We hope you're settled in and if you need anything in the future please do let us know.
★★★★★ 1/5
GoogleI have been told to remove my previous review by Q estate agents or I will be sued.
I’m sure Q estate agents are professional and helpful if you are a buyer or a landlord.
However in our experience….
My family has rented our home through Q estate agents for the last 4 years. From the beginning we have felt harassed, rushed and at times bullied.
The first day we moved in a banister rail, (that had obviously been previously broken) came away in my mothers hand as she walked up the stairs she called straight away to report the issue. Q came back to us and told us we needed to be more careful as the railings are delicate. We felt this was not a good response from Q as felt we were being blamed for this!
From that day we have been cautious when dealing with Q.
Inspections have occurred every 3 months for 4 years. This feels excessive and we have requested 6 monthly inspections ( which is common practice) but have been denied this, when every inspection we have had in 4 years there have been only minor maintenance issues and the property has been kept in immaculate condition, clean , tidy, carpets professionally cleaned, painting touch ups and the garden and outside of the property is always kept neat and tidy.
We have had family illnesses and bereavements over the last couple of years and have kept Q informed during this time but feel they have increased the pressure for inspections, intrusive questions about our situations and have felt harassed.
We have always felt as tenants we are not as respected as the landlords.
Sean · 30 September 2023
Agent replied · 25 August 2024
Dear Sean,
Thank you for your feedback. We do value each and every bit of feedback from our tenants and landlords. It does sadden me that you feel the way you do about the service the team has provided you, as we have had many conversations in the office about how to manage your recent issues with illness and bereavement as well as the addition of a family member into the property.
As you say your family have been long term tenants at the property and have looked after the property during your time there. Inspections are not in place for us to spy on or harass our tenants. They are a chance for us to review any required maintenance and keep on top of safety issues. We fought your corner when you wanted inspections delayed due to serious illness and through covid and also requested to the landlords the inspections were changed from 3 to 6 months. As always, we are in the employ of the landlord and they ultimately have the final say on matters such as inspection frequency, and they were not prepared to change this. They are cautious landlords and we have to respect their decisions as they are not going against the terms of the tenancy agreement.
When you moved an elderly relative into the property to care for, the landlords requested that this be reflected on the tenancy. Again, some landlords would not have asked for this, but from their point of view legally it was prudent and the landlords were within their rights to ask for this.
From reading correspondence and from being a part of conversations about your family's situation in the office, I can see that our team has always been sympathetic, courteous and friendly. We accept you feel aggrieved by the landlord's decisions on certain points. Your complaint over this should really be directed to the landlord.
Neither Q Estate Agents nor the landlord have bullied or harassed you at any point however. You have extended your tenancy at the property for four years as you say and in that time, we have addressed every issue you have raised. We have had contractors who have said they will not work at the property as a result of how they have been spoken to by tenants at the property, and now we have had to ask you to remove lies posted on the internet. We work in an extremely challenging industry and property managers do a very difficult job. We will always be constructive, friendly and professional when dealing with your family’s tenancy. We would appreciate the same in return and hopefully in the future, you feel you can come to us to help resolve problems you have together. We will always talk to our landlords and put our tenants’ points of view across. Perhaps we will have better luck moving forward, but ultimately it will remain the landlord's final decision.
★★★★★ 5/5
GoogleI rented a student house in Brighton under management of Q Estate Agents in 2022-23. Amy and the team are super helpful and always responsive to queries. Would definitely recommend!
Sam · 30 October 2023
Agent replied · 25 August 2024
Hi Sam
Thank you for taking the time to leave such a kind review. Amy and the rest of the lettings team work extremely hard to make our service the best so this is a wonderful endorsement.
★★★★★ 5/5
GoogleWe recently purchased a property with Q estate agents. We found their service to be very professional and friendly. There was always someone happy to answer any queries and to advise on the home buying process. We were particularly impressed with the proficiency in dealing with the solicitors; getting inquiries dealt with and liaising with the other parties in the chain.
Kevin · 27 August 2016
Agent replied · 25 August 2024
Thanks Kevin. We're glad that you had a good experience and you're finally able to enjoy your new family home.
★★★★★ 5/5
GoogleQ Estate Agents were great when we were buying our flat. We were first time buyers, so we had no idea how the process worked, but James and the team were great.
Lauren · 26 August 2023
Agent replied · 25 August 2024
Hi Lauren
Thank you for leaving such a kind review. We're so glad we were able to guide you through the process. We hope you're enjoying your new home.
★★★★★ 5/5
GoogleQ Estate Agents were professional throughout the process of buying my house. James and his colleagues were very good communicators and provided regular updates on progress. Any difficulties were dealt with swiftly which made the purchase straightforward. Their service inspires trust and confidence in the often fraught business of buying and selling property! I am delighted to recommend them.
Julie · 12 October 2024
Agent replied · 25 August 2024
Hi Julie
Thank you so much for your kind review and we're so pleased you found your experience to be so good. We hope you're all settled in and if you need anything in the future please do get in touch.
★★★★★ 5/5
GoogleQ estate agents are great. Sold our house through them. From the start they stood out from the overly pushy estate agents, providing honest opinions and advise. Jim and James were great throughout the whole process. Their prices are really reasonable aswell. Can't recommend them enough.PositiveResponsiveness, Quality, Professionalism, Value
Luke · 26 August 2021
Agent replied · 25 August 2024
Hi Luke, thank you so much for such a kind review. It's always pleasing to hear that our approach is the right one. Good luck with your next move, if you need anything from us please don't hesitate to get in touch.
★★★★★ 5/5
GoogleBeen our estate agents for 8 months now and always quick to sort out problems.
Locked myself out the other day and Ben on the desk was able to help me out with spares straight away! Even remembered who I was - pretty sure I'd only seen him when I picked up my keys 8 months prior!!
Chris · 12 October 2024
Agent replied · 25 August 2024
Hi Chris, thank you for leaving a review. Ben's memory is astonishing! Thank you for your kind words.
★★★★★ 1/5
GoogleFalse or misleading information given. I was supplied with an outdated and incorrect EPC, and important information about the condition of the timber windows, known to be rotten, was not disclosed before purchase. In my view, this was not an honest or transparent transaction. I would not have gone ahead with the purchase if the correct information had been provided.
Hashem · 12 October 2025
★★★★★ 5/5
GoogleI engaged Q to act as agents for the sale of my late mother's property recently. I could not have been more happy with the service provided by Jim, James and the rest of their team. They were always on hand to provide sound advice and guidance on what turned out to be a less than straightforward sale. Combined with a flexible and competitive approach to fees, I would not hesitate to recommend them.
Andrew · 26 August 2023
Agent replied · 25 August 2024
Hi Andrew, thank you for the review. Unfortunately sales are not always straightforward so I'm glad we were able to guide you through the process. If we can help in the future, please don't hesitate to get in touch.
★★★★★ 5/5
GoogleWe were delighted with the service offered by Jim and James and their team when selling our property and helping us secure our new home. They worked tirelessly to ensure that our chain didn’t break down and were always on hand for advice and reassurance. We have no hesitation in recommending them unreservedly.
Elisabeth · 12 October 2024
Agent replied · 25 August 2024
Hi Elisabeth, thank you for leaving a review. It's always great to work with you and I'm glad we were able to make the move happen. We hope you're enjoying the new place. If you need anything in the future please do let us know.
★★★★★ 2/5
GoogleOverall experience: meh
Untreated damp and mould. Rodent problems. Left without anything to cook with for over a month. Final checkout they tried shafting for an unnecessary final clean (evidence: Tenancy Deposit Scheme ruled in our favour).
Only saving grace being they replied to problems fairly quick.
Ben · 23 December 2025
★★★★★ 5/5
GoogleNot surprised this is a multi award winning company. Very professional from start to finish, but also very friendly and personal. Treat you as one of the family. No problem too big, keep you fully informed throughout, sort out any worries or concerns you might have, without hesitation. Highly recommend them.
THERESA · 14 November 2025
★★★★★ 5/5
GoogleThank you so much to the team at Q for making the move into our new flat so easy! Olivia handled all the documents and handover perfectly- I didn’t get the name of the person who showed me round or the person who handed over our keys but they were both lovely as well☺️
Katie · 12 October 2025
★★★★★ 5/5
GoogleVery dynamic, reliable and friendly team with excellent communication skills to sale your property. I would highly recommend them.
Jean-Marc · 12 October 2025
Agent replied · 12 October 2026
Hi Oliver, thank you for taking the time to leave a review. It means a lot to the team. Thank you.
★★★★★ 2/5
GoogleTried to steal money out of my deposit. They claimed some keys weren't returned despite being in the same envelope as the others they had received. They only returned my deposit after countless emails of me explaining the situation described and how it would be impossible for them to have one key but not another. They didn't believe me and were condescending the entire exchange.
Worst of all they charged £5 for a replacement lightbulb. I saw the lightbulbs in that house, they weren't anywhere close to £5. I guess you billed for labour too, how many estate agents does it take to change a bulb am I right?
Edit: Updated to 2 stars, still the worst experience I've encountered whilst renting by far but they returned most of our deposit after fighting.
Obviously the worst thing wasn't the lightbulb, that's called a joke. The worst thing was the sheer volume of property viewings we had to endure, I counted 24 emails within the space of a few months, this was all during COVID. A student house having 24 viewings before a rental agreement being reached says a lot about the house and the company in my opinion.
Jack · 26 August 2022
Agent replied · 25 August 2024
Hi Jack
Thank you for taking time to leave a review but it is a shame you didn't choose to speak with us directly. I've looked into your case and it seems there was some confusion caused by the way keys were returned at the end of the tenancy. Our deposits are registered in line with the tenancy deposit scheme and as such due processes must be followed. No charge was made for the keys. We have have looked into correspondence at this time and believe our team acted professionally at all times.
I'm pleased that during a 12 month tenancy the worst thing was being charged for replacing a lightbulb. It does seem incredibly harsh to give a one star rview for this. In answer to your question it doesn't take any estate agents to change a light bulb but it does take one handyman charging £30 an hour.
I would be interested to know your views on our check out procedures and whether the current information we provide explains the processes clearly enough. We are always looking at ways to improve and would welcome a conversation about this.
★★★★★ 5/5
GoogleQ have been managing my rental properties for nearly a year. I’d have no hesitation whatsoever in recommending Q’s services. The team are friendly and professional, reliable, responsive and efficient. All processes from routine processes like responsive repairs and payments, to more complex processes like managing larger jobs, work flawlessly, so I have to get involved much less often. All the team are great communicators. The stand out difference from other agents are all the contractors I have met are reliable, honest, trustworthy and personable, and Q always take responsibility for all parts of all types of repairs issues, whether big or small, from end to end of the process, from repair identification, to checking the job is done to the required standard. It’s important to me that the contractors are personable and reliable and treat my tenants as the customers they indeed are.
Jonathan · 26 August 2022
Agent replied · 25 August 2024
Hi Jonathan, thank you for such a kind review. It's been a pleasure working with you and we look forward to continuing to do so with your new property.
★★★★★ 5/5
GoogleExcellent estate agents who we sold our house through. Jim and James were always available for advice and help and were very calm and patient. The total opposite of the estate agent stereotype. Highly recommend using them.PositiveResponsiveness, Professionalism
Clare · 26 August 2021
Agent replied · 25 August 2024
Hi Clare, thank you so much for your kind words. It was a pleasure to work with you on your sale. I hope the new place is everything you hoped for. If you need anything in the future please don't hesitate to get in touch.
★★★★★ 5/5
GoogleAmy and her colleagues are always ready to go above and beyond to provide the best care looking after the property and the tennant (me).
They are always ready to help with an extremely quick response.
I have been renting through QEstate for about 3 years now and is by far the best estate agent in Brighton.
Thank you so much for making my life easier.
João · 26 August 2023
Agent replied · 25 August 2024
Hi Joao
Thank you for leaving such a kind review. We work hard to deliver the best service so to getting feedback such as this is a huge boost. Thank you again.
★★★★★ 5/5
GoogleThese guys have been fantastic with letting my property over the past few years. They’re very friendly, extremely professional and I trusted them completely with everything. Thanks so much Jim and the team.
Joanna · 26 August 2021
Agent replied · 25 August 2024
Hi Joanna
Thank you for your kind review. It's always good to receive such a kind comments. Please don't hesitate to get in touch if you need anything.
★★★★★ 5/5
GoogleWe were really delighted with the service and support Q gave us in the successful sale of our house. James, Dominic and Jemima were great. Always transparent, available, pleasant and thoughtful. We're so pleased we engaged Q and wouldn't hesitate in recommending them.
Amy · 27 August 2017
Agent replied · 25 August 2024
Hi Amy, thank you so much for your kind review. It was a pleasure to work with you and Andy. Good luck with your next move and if you need any help in the future please don't hesitate to get in touch.
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