Trusted Agent profile · Brighton
★★★★★
194 reviews across 2 platforms
112 Western Road, Brighton, BN1 2AB
Phillips and Still's office in Brighton, at 112 Western Road, is rated 4.8 out of 5 across 194 reviews on two platforms, including 192 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Phillips and Still hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brighton.
Every review we hold for the Brighton office, from every platform, shown as written. First names only.
5/5
GoogleI have had an excellent service from Phillips and Still. They have been responsive, attentive, easy to deal with, calm and friendly, while steering what is almost always (I expect) a complicated process through to conclusion. I would have no hesitation recommending them as sales agents.
5/5
GoogleExcellent customer service. Honest, reliable and I felt well supporter through the entire process.
It was a pleasure to deal with you. I hope you enjoy your new home.
5/5
GoogleA very professional branch of this company (particularly Oliver Solomons) who gave us a brilliant support, help and advice. I couldn't recommend any better agency than this team.PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleAwful . Had to do most of the work myself . Had to call all the time . Even on day on completion agent was off as was informed she works part time . Was not even passed to another person in the office . Even the manager had no idea what I was talking about and no aplogogy . They All need more training . No I would not recommend this company easier to sell it yourself !
5/5
GoogleAlice was great at progressing the sale of my property. Would definitely recommend.
5/5
GoogleRich and Josh made the process of selling our house stress free. They always updated us and chased the rest of the chain on a regular basis. We wouldn't hesitate in recommending Phillips & Still to any of our friends and family!
5/5
GoogleHad such a positive experience working with Alice @ P&S. She was with me during the entire process and was very pleasant and easy to work with. Highly recommend!
5/5
GoogleChris and the team are great. Solid communication throughout the process !
5/5
GoogleRichard and Chris provided me with a very comforting and supporting service when I needed to sell my property in a short time frame. Thank you guys
5/5
GoogleExcellent service so helpful and knowledgeable. Thank you so much
5/5
GoogleThe team did a great job with the purchase of my property. They did the hard work so I didnt have to. The kept on top of an issues that came up and made the process stress free.... words not often used when buying a property. Very happy with the outcome. Thank you
My Pleasure we hope you are very happy at your new home. The team at Phillips and Still
5/5
GoogleExcellent advice and help. Special thanks to Alice, Demi and Ollie. Highly recommended.
5/5
GoogleExtremely friendly and welcoming staff with good knowledge of the surrounding area and amenities. Very happy with the service provided especially Chris who is always there to help in any way possible. Top service guys, fully recommended.
2/5
GooglePhilips & Still are not terrible estate agents; however, our experience with them can be summarised in two ways: they over-promise, and under-deliver. As far as ability to sell, their luck (and ours) has been impacted by Covid, which has unfortunately prevented them from being able to help us more with the sale. Nonetheless, we cannot bring ourselves to give them more than 2/5 stars, and there's some good reasons why. The first has to do with their responsiveness and availability. Having had poor experiences in the past with estate agencies, we were clear that we looked for an agency which communicates with us effectively - that is to say, that they will keep true to their word. It does not matter if you take 1 or 3 days to get back to me, but if you tell me you will call me later today, the minimum I would expect (and which was not delivered) would be to receive an e-mail apologising for the lack of contact. this happened frequently over the course of our 5 month contract, and even though we recently became aware that there were some personal reasons which explained it, we would have expected a different agent to take over and liaise with us. The second has to do with their perception of our flat and the general market. They had this - now bizzarre - confidence that they would be able to sell our property in under a month. This was true initially, but also after they recommended a drop in price for our property. Alas, we had some viewings, but none of them translated into a single offer. While true that it could be bad luck, the fact is that the expectations we were given were at best showing a lack of understanding of the market, and at worst deliberately deceiving. The third, and last, is the strangest. Before yesterday, I hadn't committed to writing a public review, because they hadn't been terrible, and I did not wish to publish the review vindictively when a large reason they were unsuccessful was down to pure bad luck. That changed when we saw their behaviour at the end. Sometimes the way you end things shows more about who you truly are than when things are going smoothly, and the agency showed us their character as rather unprofessional. When my wife picked up the keys, an agent who had been dealing with our property barely looked my wife in the eyes, and basically ignored her. We didn't think much of it, but later on I had to send an e-mail to ask them to remind them to remove our property from the market, and despite us parting ways, I genuinely wished them good luck, and was always cordial. The response did not include a salutation or parting statements, but rather focused on a list we had asked. This, at last, was efficient and very quick, but for an agency that started their agreement with us proud of how professional and different they were to others, it left it in the end with a sour note and childish behaviour. It does sadden me somewhat to write this review, but I think it's important as a reflection of who they can be. I sincerely wish, hope, and believe that they can be better than what they demonstrated. All the best.NegativeResponsiveness, Professionalism
5/5
GoogleI have been through many estate agents in Brighton the last couple of years, and this is by far and away the best I have used. The attention to detail and desire to do the utmost possible was really refreshing. The agent that helped me, Oliver, was absolutely fantastic and nothing was ever too much hassle for him. It was nice to have an estate agent who cares about my individual needs, not just finding me a property as soon as possible for financial gain. A credit to the company. Would absolutely recommend
5/5
GoogleI instructed Phillips & Still to value & sell 2 properties for me. Chris Still handled this for us from start to finish. He found a buyer for both properties very quickly & liaised very efficiently & consistently with all parties throughout. I’m very impressed by Chris’s work ethic & professional attitude. He worked tirelessly & went above and beyond to secure completion. I would thoroughly recommend this company based on my recent experience with them & wouldn’t hesitate to use them again.
5/5
GoogleWe have dealt with Philips and Still for many years and they have always provided great service to clients and friends we have referred to them. Chris, Richard and their team are highly recommended!
5/5
Googlethe purchase of our flat took around two and a half months which is unheard of Richard was brilliant and always a available to talk through any issues. I will be returning.
5/5
GooglePhillips and Still (P&S) have recently been involved in the sale of our current property and acquisition of our new property. Their level of service has been outstanding throughout. I should elaborate on this a little as it was far beyond my expectations. From the outset P&S worked tirelessly with us to ensure we marketed our property just how we wanted. They cared about our input and that collaborative experience really shone through at the end. All of their staff are extremely friendly and we were regularly provided updates on viewings immediately which is exactly what you need when you are in the process of selling. The stand out piece was the personal service. Chris Still was involved from Day 1 and continued to be involved daily all the way through to the end. This is a business which really cares about the client and I would recommend their services to anyone in Brighton. Their fees also being extremely competitive which I know matters to all. They want to grow their business and build upon what they really believe in............. They are going the right way about doing that and I wish them all the success they deserve.
5/5
GoogleReally thorough and efficient. Worked very hard on our recent sale, and achieved the price we needed. Highly recommend them. Josh kept us updated at all times, he was fantastic to deal with.
5/5
GoogleChris and the team where kind, respectful and very patient. I have no reservation in highly recommending them!
5/5
GoogleReally brilliant service, very responsive and professional. I couldn't recommend them more, particularly for a first time buyer.
Thanks very much Guy. It was a pleasure to assist you purchasing your first home. We all wish much happiness at the property.
5/5
GoogleAmazing company, hard working were delighted by everything Chris did from the moment he first came in through the door. He quickly saw the positives in our house and helped us gain the maximum amount to give us the best opportunity to buy our new family home. He was always there to help, advise and support us throughout the entire sale process, as stressful as it was he always made things smoother. Our family home is now a forever home, thanks to all the hard work from everyone at Phillips and Still
5/5
GoogleThe staff are completely transparent, honest and communicate at all times. I would recommend Phillips & Still estate agents to all potential sellers and buyers. Selling a house in one day I would not of thought it was possible until I saw with my own eyes. They know Brighton and East Sussex, being local Brighton Estate Agents, right in the heart of Norfolk Square. Furthermore they truly care about selling your home, they come from the heart. The very best estate agents in Brighton they are truly awesome. Thank you for giving me confidence when choosing an estate agents in Brighton, Hove I will always call Phillips & Still. :)
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Tell us what you need and we'll put you in touch. Phillips and Still hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brighton.
