Every review we hold for the Brighton office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleVery grateful to James and Shaun for guiding us through the purchase of our forever home in Brighton! From notifying us when the property came back onto the market, to steering us through the negotiation and conveyancing process , everything was handled with professionalism and understanding. They kept calm and level-headed when faced with several curveballs (HM Land Registry issues, our difficult buyer and her archaic solicitor)! James and Shaun know the market and the process inside out which was invaluable. Highly recommended.
Gabriella · 21 June 2022
Agent replied · 20 June 2024
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRenting a property can be tiresome. Erena was really helpful through out the process and it went quite smoothly for me.
Anshul · 21 June 2023
Agent replied · 20 June 2024
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleOlivia was very kind and helpful in showing me around the property. She explained everything well and was very helpful, i managed to secure the property the same day- Highly recommended
Finn · 21 June 2022
Agent replied · 20 June 2024
Thanks for the great 5* review Finn. Best wishes. Graham, Customer Relations
★★★★★ 5/5
GoogleHighly recommend! I recently had the pleasure working with Adam and Max from King and Chasemore Lettings. They are very professional, reliable, and respond quickly to all the queries and concerns. …
Akhil · 16 April 2025
Agent replied · 16 April 2026
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
Google5 stars to King & Chasemore and especially to Olivia Gamble.
Olivia was always there, to answer all our questions. Always kind, friendly and great professional.
Excellent customer service.
Thanks!
Ploumis · 21 June 2022
Agent replied · 20 June 2024
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery efficient and professional service:-) Erena was very helpful and professional and Aaron’s customer service helpful and friendly:-)
Nancy · 21 June 2023
Agent replied · 20 June 2024
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleHad a viewing scheduled for 11am at Royal Mansions. Lettings agent didn't show up. Called at 11.10am, the administrator said he was "chatting to the tenants" and would be another 5 minutes. The Letting's agent himself then called, clearly still in the office and said he was just leaving now and would be another 15 minutes.... I don't mind people being late but don't be dishonest about it. Not a good look, RyanNegativeResponsiveness, Quality, Professionalism
Christopher · 21 June 2022
Agent replied · 20 June 2024
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSince being a tenant at King and Chasemore for the last 6 months, I can positively confirm that they are an incredible agency. They are polite, friendly, responsive, and most importantly, there to put your needs first. My primary contact, Paula, at King and Chasemore has always been available to answer any questions or worries via phone or email whenever I've needed it. And on the odd occasion she was unavailable, any other member of the team was happy to help with any request.
Overall the team is a fantastic group of people, and I would happily direct anyone looking for an agency to help with becoming a tenant, or a landlord, to King and Chasemore as I highly recommend them!
6 stars outta 5!PositiveResponsiveness, Quality, Professionalism
David · 25 August 2021
Agent replied · 20 June 2024
Thank you for your amazing recommendation, comments and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWent above and beyond with every staff member being incredibly helpful
Miles · 13 October 2025
Agent replied · 12 December 2025
Thank you so much for your kind words! We take pride in providing exceptional service and are thrilled to hear that our staff went above and beyond for you. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleOlivia was really helpful in finding us a property to rent after a lot of dissapointment, very professional and answered any questions we had to ask
Thama · 21 June 2022
Agent replied · 20 June 2024
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe team at King and Chasemore have made the process of letting my property simple and painless right from the start - - from the initial valuation and marketing of the flat to the selection of a shortlist of suitable tenants and assisting me with all of the paperwork.
I've always found the team to be professional, helpful and friendly. They've shown themselves efficient and dependable in the management of my property; they've addressed all my questions and issues quickly; and their communication has always been pleasant and courteous in manner. Whenever the tenants have had questions or anything has needed to be done in the flat, it has always been effected quickly and professionally.
All in all, I am very happy with King and Chasemore's management of my property and I would recommend their services.PositiveResponsiveness, Quality, Professionalism, Value
James · 21 June 2021
Agent replied · 20 June 2024
Thank you for your wonderful comments, 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThank you to the team at King and Chasemore, Lewes Road for helping us buy a house through them in Hanover, Brighton. Kay and Josh were great at keeping us informed throughout the process. Thanks again!
Celia · 21 June 2020
Agent replied · 20 June 2024
Thank you for taking the time to leave us this excellent review, it's great to see that the team were once again able to provide their proven, 5* service! Best wishes, Donna (Customer Relations).
★★★★★ 5/5
GoogleDedicated, honest and a superstar are three adjectives I’d used to describe Chloe Teague! She was fantastically helpful and dynamic in assisting my friends and I find a beautiful place in an excellent Brighton location. King & Chasemore sure have a rising star on their hands because I’d back Chloe to solve and all issues. What a legend!
Harry · 24 October 2023
Agent replied · 20 June 2024
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRecently bought my first home through King and Chasemore in Brighton. Both Shaun and Jodi were fantastic through the whole process, very supportive.PositiveResponsiveness, Quality, Professionalism
Elise · 21 June 2022
Agent replied · 20 June 2024
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFriendly, attentive and just all round amazing people. We had a seamless experience after years of horrendous experiences with letting agents. Kerry was amazing!
Douglas · 21 June 2022
Agent replied · 20 June 2024
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleChloe’s service and attention to detail was just amazing when finding tenants for my property. Took all my phone calls or replied to my messages without having to chase up. Really took the stress off my plate when it came to filling my house with tenants. Couldn’t thank her enough.
Charlotte · 22 March 2024
Agent replied · 20 June 2024
Charlotte Lee thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleErena has been so helpful with my property search. Understanding and very professional.
Abanoub · 21 June 2023
Agent replied · 20 June 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleOlivia was very polite and responsive, and made the process for securing a property to let quick and easy. Many thanks! 👍 …
Anthony · 21 June 2022
Agent replied · 20 June 2024
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSwift, helpful, and friendly service from Max, who helped us book a decent flat in kemptown!
Oliver · 16 July 2025
Agent replied · 16 April 2026
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI recently have been dealing with adam from this branch, and I have to say he is by far the best, most professional, polite kind and courteous letting agent I have ever dealt with. He walked me through every step of the process and kept me updated on every peice of information I needed.all this is throughout the covid 19 pandemic. His organisation and how he has adapted to the situation the nation is in right now is outstanding. It's almost as if he has worked through a pandemic before.
Amazing fellaPositiveResponsiveness, Professionalism
Adam · 25 August 2020
Agent replied · 20 June 2024
Thank you for your 5* review! Your brilliant comments will be passed on to our local team. Stay safe and kind regards, Scott @ Customer Relations
★★★★★ 2/5
GoogleAlthough i was pleased with the initial services. The company made a significant error that meant i did not receive my money for many weeks. I was fair and patient throughout the process but was told at the end that i would receive no compensation although it caused a significant inconvenience and resulted in a great deal of time wasted. Its a shame because otherwise i would have most likely used them for various properties.NegativeProfessionalism
Matthew · 25 August 2021
Agent replied · 20 June 2024
Good afternoon, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleShaun and the team were extremely helpful throughout the process of selling our flat. Attentive, friendly and communicative throughout. Highly recommended.
Jamie · 21 June 2022
Agent replied · 20 June 2024
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAlthough I haven't moved into the property yet I want to commend Olivia Gamble on her clear and friendly communication and for the efficient customer service that I've experienced in the process so far. It was important to me that I got the opportunity to rent the particular flat that Olivia showed me and really appreciated her genuine congratulations when informing me of becoming the new tenant.PositiveResponsiveness, Professionalism
Tim · 21 June 2022
Agent replied · 20 June 2024
Many thanks for your fantastic 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI would like to give a personal thanks to Melanie cook for her speedy response to my enquiries. She was incredibly efficient, helpful and professional.PositiveResponsiveness
Lianne · 21 June 2021
Agent replied · 20 June 2024
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
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