Trusted Agent profile · Brighton
★★★★★
1,266 reviews across 2 platforms
110 St. Georges Road, Brighton, BN2 1EA
Brand Vaughan's office in Brighton, at 110 St. Georges Road, is rated 4.4 out of 5 across 1,266 reviews on two platforms, including 189 Google reviews rated 3.9.
Every review we hold for the Brighton office, from every platform, shown as written. First names only.
5/5
TrustpilotEveryone at Charter Estates agents were…
Everyone at Charter Estates agents were warm and welcoming when I did my viewing. They were all well informed on the property and happy to help with any questions and worked hard to ensure that we could have another viewing at the property that we liked the most.
Thank you for leaving this review, it is much appreciated.
5/5
TrustpilotFinding a new home
From the first moment until the handover of the keys, everyone I have dealt with, but especially Connor and Michael, have been incredibly helpful, patient and understanding. The whole experience of having to find a new home (at a short notice and after a difficult personal circumstance), to go through the process of checks and finalising everything, has been made more bearable with the help of this team. They were kind and personable. Very rare experience in these circumstances and very much appreciated.
We are thrilled to hear that you enjoyed your experience with us. Thank you for sharing your positive feedback and for choosing our services.
5/5
TrustpilotAfter 8 months of problems.
After 8 months of problems trying to buy my new flat. Sue Vila took on the property, and within a few days things started to move. Sue was so helpful. Phoning me, keeping in touch, letting me know what was happening. I’m sure that if Sue had not taken on the property, I would still be waiting. Instead I now have the keys to my lovely new flat. Thank you Sue.
Thank you for your heartfelt feedback! We’re so glad to hear that Sue Vila was able to assist you and help move things forward after a challenging eight months. It’s wonderful to know you’re now enjoying your lovely new flat. We appreciate your trust in us and will be sure to pass along your thanks to Sue.
5/5
TrustpilotDarren, George & the team
Darren, George and the team were fantastic help on selling our flat in Brighton. I had rented through BV for years and then went to another agent to sell - which was a big mistake, as I had to come back to BV to get the sale. Through the teams diligence, hard work and perseverance we got the flat sale completed within 2 months from the offer being accepted, which was super fast. Couldn't recommend highly enough.,
Thank you! We genuinely appreciate your thoughtful review and the time you took to provide feedback. It's wonderful to hear that our efforts have been recognized. Feel free to reach out if you require further assistance.
5/5
GoogleThe staff, especially Dee and Leo where helpful, patience and kind in the purchase of our new home. We never felt any pressure and highly recommend Brand Vaughan if you are buying or selling a property
Thank you for your wonderful feedback! We’re delighted to hear that Dee and Leo were helpful, patient, and kind throughout your home purchase. We really appreciate your recommendation!
5/5
TrustpilotAnnabel was amazing
Annabel was amazing. We have 3 properties and out of work hours she made charters sound amazing. We are now going to talk to charters next week to let them know/ sell our properties. She should be promoted! Absolute asset to this company WOW.
5/5
GoogleWe changed from another firm of estate agents to Brand Vaughan to sell our late father’s home. Although the market conditions remained poor, we immediately noticed the difference. Brand Vaughan offer a very professional, caring service with excellent communication throughout. We always got feedback on the viewings and were kept up to date. Felix, Dee & Leo did an amazing job against the odds and we wouldn’t hesitate to use their services again.
Thank you so much for your kind words. We're thrilled to hear that you found our service to be professional and caring, especially during such a challenging time. Your feedback means a lot to Felix, Dee, Leo, and the entire team, and we would be more than happy to support you again in the future.
5/5
TrustpilotGreat service. Lucy & Mia.
We had a great experience at Brand Vaughan! Their system is very efficient from the quick over the phone service we received from Lucy at the office to set up our viewing and get us to referencing, to the smooth viewing in person with Mia who answered all of our questions. Would definitely recommend them as an agency and a thank you to Lucy and Mia!
Thank you for your wonderful feedback! We're so pleased to hear that Lucy and Mia provided you with such efficient and helpful service. It's great to know that the process, from setting up your viewing to answering your questions in person, was smooth and seamless. We truly appreciate your recommendation and will be sure to pass on your kind words to Lucy and Mia. Thank you for choosing Brand Vaughan!
5/5
GoogleI recently bought a property through Brand Vaughan, and Dee Karagol was absolutely brilliant. Her professionalism, clear communication, and knowledge made everything smooth and stress-free. Excellent service from start to finish, highly recommended!
Thank you so much for your kind words! We’re delighted to hear you had such a positive experience and that Dee made the process smooth for you. We’ll be sure to pass on your lovely feedback to her.
5/5
TrustpilotI’m so happy with Brand Vaughan and the…
I’m so happy with Brand Vaughan and the team there. I was already familiar with their great service as I purchased the property originally with them. I had no doubts they would do an amazing job when I came to sell up. James Gunn found me a buyer within 3 days of it being listed and Karen Tigar was great to deal with as the sale progressed. Always really clear, communicative and generally took the stress out of the process. Highly recommended. Dan
Thank you! We genuinely appreciate your thoughtful review and the time you took to provide feedback. It's wonderful to hear that our efforts have been recognized. Feel free to reach out if you require further assistance.
5/5
TrustpilotProfessional and caring
Jorgia at chandler's ford charters has been brilliant at helping my family and I find a new home. Her professional and caring manner have put us at ease in choosing our next home. Thank you Jorgia and team at charters.
5/5
GoogleMyself and girlfriend have just purchased a flat down at Brighton Marina and Kieran and the BV Team were outstanding. Always going above and beyond, dealt with any questions or queries that we had and were always constantly updating us during the purchasing procedure. As first time buyers, we couldn't have had a better team to look after us and they made the process smooth, effortless and reassuring during every step of the way. Thats why they are the best estate agents in town and Kieran is the number 1 Residential Agent. Highly recommend!!!
Thank you sincerely for taking the time to share your positive experience with us. Your feedback is incredibly valuable, and it's heartening to know that we were able to meet your expectations.
5/5
TrustpilotEllie - Bishops Waltham
Ellie from Bishops Waltham did so much to help us get our offer accepted on our first home. Nothing has ever been too much trouble - she’s so personable, friendly and easy to talk to. All our emails have been responded to with urgency and we would hugely recommend her. Charlie, the Branch Manager, was also a pleasure to interact with and made the offer process feel completely stress free.
5/5
GoogleThe sale of my flat was a very long and frustrating process, (due mainly to the legal team of the buyers at the beginning of the chain), however the team at Brand Vaughan Kemp Town were excellent, they kept me informed throughout, were always on hand to answer questions and really helped to push the sale through. I have now bought and sold through this office and can thoroughly recommend the friendly, professional and conscientious five star service that I have received on both occasions. Special thanks are due to Keiran and Holly
We are delighted to hear that you had a great experience with us. Thank you for sharing your positive feedback and for choosing Brand Vaughan.
5/5
TrustpilotSuper friendly and supportive
After weeks of speaking to moody and disengaging estate agents Brand Vaughan were so friendly on the phone and in-person. They were so supportive and polite that I was comfortable asking lots of questions instead of shying away. I’m so happy that I found a property match with them! I particularly liked that they had little information flyers about how to apply etc that they gave me when I went for the viewing. It was nice not having to retain too much information. But most of all I love how friendly they are over the phone…made the property price a little more worth it. Special shoutout to Mia and Joshua for helping me out so far!
We are thrilled to hear that you enjoyed your experience with us. Thank you for sharing your positive feedback and for choosing our services.
5/5
GoogleI have dealt with George, Dee and Leo in this team - all expectional members. Especially Dee, she's a dream maker and I couldn't had exchanged without her.
Thank you for your lovely feedback! We’re thrilled to hear that George, Dee, and Leo provided exceptional support, and we’ll be sure to pass on your kind words to Dee, she’ll be delighted!
1/5
TrustpilotBrand Vaughan: the worst letting agents I've had
Brand Vaughan are hands down the worst letting agents I have ever had. When I moved in the freezer still had old food in it and the dishwasher had mould inside. I had to find alternative accommodation for 3 nights in order for them to get cleaners round. Throughout my tenancy no one from Brand Vaughan ever looked round the flat. There was mould on the walls, peeling paint and damp. Avoid!!
We're sorry for the difficulties you've faced. Your feedback is crucial to us, and we're committed to addressing these issues promptly. Please reach out to us directly on 01903215631. We hope to have the opportunity to put things right.
5/5
GoogleI sold my house on Queens Park Terrace through Brand Vaughan Kemptown in 2023. My experience of this office beyond my expectations and I was particularly impressed by Kieran who not only sold my house, but also recommended me a new one in another area, and dealt with a number of tricky negotiations calmly, with integrity and respect for my family situation (and very kind to the cat!). The process was long and we were in a 4 house chain, but Kieran kept in touch all the way through. I would add that the marketing of my house was very good and professional. I was pleased with the price we achieved and with the way it all looked. Brand Vaughan in Kemptown is run in a rather different way to BV in Preston Park (in my experience). Very different vibe - check them out.
We are thrilled to hear that you enjoyed your experience with us Helena. Thank you for sharing your positive feedback.
5/5
TrustpilotLucy was so so helpful and made every…
Lucy was so so helpful and made every bit of our experience wonderful! Would definitely recommend talking to her :-)
5/5
GoogleExcellent service and communication. Right from our first contact with Dee Karagol, we knew our purchase was in safe hands. Dee was very helpful in guiding us, with her extensive knowledge. Dee was …
Thank you for the lovely feedback! We’re so pleased to hear Dee made the whole process smooth and stress-free. She’ll be delighted with your kind words, and we really appreciate the recommendation
1/5
TrustpilotMy name is Krzysztof Perek
My name is Krzysztof Perek, and I am writing to you on behalfof my partner, Alexander Nadasky, and myself. We are both residents of Brighton, currently residing at 2Abbey Road since February 2023. We are international students who moved from London to Brighton insearch of employment opportunities and a more welcoming environment for the LGBTQ+ community, aswe are both gay immigrants. We both have Settled Status in the United Kingdom.We rented our current accommodation through the letting agency Brand Vaughan. Brand Vaughan isthe trading name of Cambridge Brand Vaughan Limited, registered in England & Wales, with theregistered office address at 70 St. Mary Axe, London, EC3A 8BE, and company number 09467584.In March, a significant issue arose in our ground-floor apartment. The window frame of the living roomwindow, which faces the street and the courtyard, became damaged. Specifically, the middle section ofthe three-part window frame, which is the largest part, was affected. As a result of this damage, we areunable to open, close, or secure this window. There is also a gap of approximately 5cm (about 1.97 in)between the glass and the frame, which we have attempted to seal with tape to prevent drafts.Since reporting this issue to our letting agency in March, several technicians have inspected the windowand confirmed that it requires repair or replacement. However, each time a repair estimate, quotationsis provided, the agency communicates with the landlord, and the estimates are subsequently rejected.We have been dealing with this unresolved issue for several months.
Thank you for your review, we are so sorry to read about your experience. I understand our property management team are working hard to resolve these issues with the landlord.
1/5
TrustpilotTHIEVES
This agency are so sneaky and all they care about is taking students money. Thank God we never had any major maintenance issues with our house the maintenance time frame was absolutely ridiculous, it took them nearly 3 weeks to fix a broken toilet flush. we only had one toilet in the whole house(4 BEDROOM HOUSE).At the end of tenancy they did not come to inspect the house before we moved out and we deep cleaned the house before leaving, nearly a month after moving out these agencies had the audacity to charge the flat £894 for apparently cleaning the house and cutting the back garden, meanwhile when we asked a Gardner couple days before moving out to provide us with a quote for the front and back garden he said "£200" for both, so imagine the daylight robbery. This is very unfair and we tried to dispute the issue but the house was already cleaned and new tenants have moved in, all the cleaning companies we called(about 4 companies) once they find out we were with Brand Vaughan they say they cannot provide us with a quote as the agency would come back shouting at them for giving us a lower quote, I found this was very strange. All they care about is taking students money, I DO NOT RECOMMEND.
We are sorry to hear that you did not have a positive experience with us. It would be great to discuss your experience further, I have passed the comments on to the branch manager who will be in touch directly.
5/5
TrustpilotI have to say that in all the years…
I have to say that in all the years that we've bought and sold property Jay Melton-Ball has been the most efficient (and patient). He drove the deal through when the sale could of collapsed and was impeccably professional with all concerned. He's also a lovely chap! A pleasure to deal with, thank you Jay! Tabitha and Nick.
Thank you so much, Tabitha and Nick, for your wonderful feedback! We're delighted to hear that Jay provided such exceptional service during your property sale. His efficiency, professionalism, and determination to see the deal through truly set him apart, and we’re thrilled that he made the process smoother for you. We’ll be sure to pass on your kind words to Jay, it means a lot to him and to our team. Thank you for choosing us!
5/5
GoogleMichael, Kieran and Holly are absolute professionals. There were bumps along the way in my sale due to a volatile market, but I felt that they all held my hand and remained calm, positive and engaged. They took a genuine interest in my property, understanding its potential, taking an honest, realistic and enthusiastic approach throughout. I felt that both my purchasers and me were in good hands right through to completion. The best estate agents in town by far. I thoroughly recommend.
We are delighted to hear that you had a great experience with us. Thank you for sharing your positive feedback and for choosing Brand Vaughan
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Brand Vaughan's Brighton office has 1,266 reviews across two platforms: 189 on Google, 1,077 on Trustpilot (across the whole business).
Brand Vaughan Brighton is rated 4.4 out of 5 across all 1,266 reviews, and 3.9 out of 5 on Google from 189 reviews.
Brand Vaughan Brighton, 110 St. Georges Road, Brighton, BN2 1EA.
