Brand Vaughan Brighton reviews

★★★★★ 5/5

Trustpilot

I would highly recommend mishon mackay …

I would highly recommend mishon mackay to anyone looking to sell their property. I have worked with the seven dials and the Rottingdean branches both in relation to selling property and renting one out. I have been simply amazed at the Agents positive attitudes, determination and knowledge of their market across every aspect the business. Chris Thew at seven dials has most recently helped me all a central Brighton flat. Not only did he secure a good price for the property, he worked tirelessly to get the sale home. Nothing was too much trouble. If he said something was going to be done, I could be rest assured that it would be. Although I mainly dealt with Chris, if he wasn't in the office and I had a question, they I was confident that another member of the team would be able to help me and have knowledge of the situation and I think that this is what sets mishon mackay apart from other estate agents is the people. Yes it's a business, but everyone who works there truly does their best to deliver the best possible service and it really is evident that this is a company ethos. I wont be using any other estate agent again and I would urge anyone reading this to do the same!

Vanessa · 31 May 2017

★★★★★ 5/5

Trustpilot

Estate agents have a bad name but I …

Estate agents have a bad name but I really feel we got excellent service from the team, especially Alexandra and Danny when we sold our house. 2 of our buyers had issues with their own properties and had to pull out and each time the house was back under offer within less than a week. The last chain we really had to push through so we didn't lose the dream house we wanted to but buy and Danny did a great job of keeping it moving as quickly as possible. Definitely recommended!

Brightonbaker · 4 May 2017

★★★★★ 3/5

Trustpilot

Great branch manager.

First, the good: They got many viewings booked and valued the property at the right pirce.Sadly, the buyer presented themselves as a cash buyer, this wasn't the case. I felt this should have been checked more carefully. This was supposed to be a quick sale, and I felt that this wasn't managed very well. There were also errors on the memo of sale which took two attempts to correct, which was a bit unnerving. Back to the good - once the branch manager took over, the service was excellent. He worked so hard and kept me totally informed. Sam is a total star! He went above and beyond to get the sale completed.

Jenny · 26 April 2017

★★★★★ 5/5

Trustpilot

Brittany Kemp

Brittany Kemp was professional, personable and knowledgeable throughout our whole buying experience, which as first time buyers was pretty stressful at times! Her communication skills were amazing and she would check in with us at pivotal times to make sure that we were happy with the way things were progressing. She was a fundamental part of the lovely "dream team" who helped us to secure the most beautiful home, which we plan to spend the rest of our lives in! Thank you, Brittany, you've been a true gem!

Beth · 21 April 2017

★★★★★ 4/5

Trustpilot

Daisy from the Worthing branch is very…

Daisy from the Worthing branch is very helpful whenever I speak or email. Always passing on my communications to the relevant tenants

Jackie · 30 May 2026

★★★★★ 5/5

Trustpilot

Excellent Service by BV Holidays

I'm extremely pleased with the service I received from BV Holidays By Brand Vaughan, Brighton marina. Connor Fennel was outstanding-professional, responsive, and incredibly helpful. They made the entire process smooth and stress-free. Highly recommended!

Cagatay · 20 August 2024

★★★★★ 1/5

Trustpilot

We had a pretty bad experience in the…

We had a pretty bad experience in the two years we were renting with brand vaughan. Maintenance issues took months to be resolved, if they were resolved at all. In the end we had to go straight to our landlord to sort problems. On occasions, agents would enter the property to show people around without providing any notice, which caused unnecessary worry in us, thinking people could be entering our property without us knowing. When it came to the end of our tenancy, we were overcharged for cleaning fees and other aspects, despite being provided with reciepts for actual costs. I wouldn't go with Brand Vaughan again.

Sinead · 20 September 2024

★★★★★ 4/5

Google

Never ended up buying through them, but one of the agents, Leo, was understanding to my family’s needs and offered some great advice about the current market. Have and would recommended him to Friends.

Andrew · 10 October 2026

★★★★★ 5/5

Trustpilot

Friendly and pleasant people to work with

BrandVaughan was a pleasure to deal with especially Abi Mallet who got back to me knowing that I was interested in a property close to the hospital for work - she was extremely pleasant and really helped me out despite my circumstances. thanks a bunch Abi and I refer BrandVaughan to anyone who'd like to find a place to stay in Brighton. :)

Shivani · 30 June 2022

★★★★★ 5/5

Trustpilot

Purchased Home

We worked with Alice on purchasing our new home in Saltdean. She was super friendly when we first attended the viewing of our new home and gave us great insight on the property and area. John was also incredibly helpful if Alice was out showing properties. We really appreciated the quick response times and follow ups as some of the other stakeholders weren't as timely with their sign offs, etc.

Lisa · 22 May 2021

★★★★★ 1/5

Trustpilot

Absolutely awful

Absolutely awful. Rented a student property with them last year and they completed ignored most of our maintenance complaints and it was absolutely impossible to get in contact with them. Our 'assigned' property manager Darcy Lake seemed to be on perpetual lunch break, and we had to phone their main office in order to actually speak to someone. When moving out of this property, they failed to release out deposit to us for over two weeks after our landlord instructed them to do so, and we had to get in contact with them many times to even convince them that this was in fact their responsibility. Despite this being a fault on their part, we received a very snarky email from Chloe Stringer, essentially telling us to leave them alone. Eventually, they ended up sending our deposit money to our old landlord, without telling him that the payment was supposed to be transferred to us. Our landlord was appalled with the service they provided him, and went as far as to tell us to contact him directly regarding maintenance issues as they just did not relay any information. Do not rent with them.

Georgina · 8 September 2024

★★★★★ 1/5

Trustpilot

One star is really too much

One star is really too much! My daughter and her friends moved into a student house in Colbourne Avenue in Brighton yesterday and my first thought was that this was a very unloved house. Some of the many examples found were the - quite worrying - broken wooden fixtures on the outside of the front door- to the traces of black mould in the lining of the fridge door, broken wooden floor in the bathroom , a cracked flaking cupboard and a ladder bizarrely attached to the downpipe outside the back door. Lots of the things found with a little attention and thought to comfort and safety could be easily fixed. I felt compelled to write as the photos of your lovely student houses on your website bear no resemblance to this house. I really hope you will take the time to amend these issues - yes I know via the portal (!) - and help turn this house into a home for this year's students and future ones. Please also note on viewing there are 2 sofas and the girls are hoping you may be able to put another one in. Let’s keep houses looking inviting and clean and respect the tenants.

Sarah · 7 September 2024

★★★★★ 5/5

Trustpilot

Zero stress

Looking for a new place to live is always feels stressful but Abi and her team made everything very easy. From booking appointment, subsequent viewings and a successful application I felt at ease with the whole process. I'm now looking forward to moving into my new flat and am glad to have been represented by Brand Vaughan

Russ · 7 February 2023

★★★★★ 5/5

Trustpilot

reference check

Your colleague Lucy took my sister and me to view the property I wanted to rent. She was very kind, but the landlord's feedback process was too cumbersome and slow. Everything else was good. I hope to receive the reference check link as soon as possible, but I still haven't received it. I'm in a hurry to move to room 5, 59 Beaconsfield Road and settle down and work there. Thank you very much!

Eric · 5 December 2024

★★★★★ 5/5

Trustpilot

Excellent Service

Fantastic Service from Lettings Team!

De · 15 September 2026

★★★★★ 5/5

Trustpilot

Great staff!

I've had a great experience with the Brand Vaughn team. From the viewing, where Sarah made me see the potential of the property (without being at all pushy), to George, whose communication was calm and helpful throughout the rest of the process, I'm really grateful.

Tark · 2 December 2023

★★★★★ 1/5

Trustpilot

Left me for a month with no hot water…

Left me for a month with no hot water as a clinically vunerable occupier in lockdown, while according to the plumber had been harrassing their firm to complete it for cheaper than the cost to replace the boiler. Frequently failed to arrange repair works - waited over two years for some major structural work that was arranged within days of the landlord switching agencies, and when my landlord switched agencies from them because he was also frustrated, they told the council I'd moved out and managed to get my electricity shut off despite it being in my name! Absolutely awful agency.

Emma · 30 August 2024

★★★★★ 5/5

Trustpilot

Mia Quinn, very helpful!

Mia Quinn was very knowledgeable about the property we viewed which was really helpful. She contacted the landlord quickly with our application to rent so things were progressed quickly.

Raihana · 15 October 2024

★★★★★ 1/5

Trustpilot

Brand Vaughan SLUM LANDLORDS

When is the company going to be held to account. the staff are so rude and they lie. Imagine arranging to move from one dodgy shared house, that they never cleaned or cleared the rubbish from. to another, but wait, it wasn't fit to live in the poor landlord didn't quite clean it all himself - after taking 3k a month there was no cash for cleaner. It was filthy and disgusting. Brand Vaughan couldn't even apologise they just got cross, and we were told not to be negative. The police need to investigate these slum landlords in Brighton.

Melanie · 27 August 2024

★★★★★ 1/5

Trustpilot

The service I receive from this company…

The service I receive from this company is a joke.I am a landlord and ended up using Brand Vaughan as my previous company was acquired, not through any choice I made.They have recently formed some sort of alliance with a company called Michael Jones and seemed to have screwed up a reasonable operation.I have no confidence in the way they manage my property.I am unable to get in touch with people I need to and even though I leave messages, no one returns my call.They are unable to get minor details correct like the amount of rent that is being charged on their online portal and these details matter.There are so many departments with different people involved in my property that they appear to have no idea what is going on.There must be better out there and the search is on!Update:7 days later I have still had no communication from a manager even though it was clearly suggested in the canned response that someone was going to 'reach out'.

Andyf · 27 August 2024

★★★★★ 5/5

Google

Having rented with Brand Vaughan for 8 years and now brought our first house with them, I can highly recommend them. During our purchase, Michael went out of his way to get us the best price possible, was always quick to reply to emails and, generally, a really decent bloke. Thank you!

Emma · 17 June 2023

★★★★★ 5/5

Trustpilot

Superb work

Kate took on the daunting challenge of organising everyone in a united effort to achieve my hoped-for completion date for my family home. She kept in constant good humoured contact with everyone involved and showed great sensitivity to my feelings about the sale. Amazingly exchange was achieved in two weeks and completion ten days later. The purchasers say it is their dream family home. This was a seemingly impossible outcome with which I am delighted.

S · 3 November 2024

★★★★★ 5/5

Trustpilot

This is really top most BRAND that…

This is really top most BRAND that every one has follow for letting in Brighton.They have given excellent service and support.Thank you Lucy for showing the house and explaining each thoroughly.Thank you Abhigail Mallet for your support and taking my application in successful way and thank you for clarifying each of my doubt and explaining efficient way.

Narender · 19 December 2022

★★★★★ 1/5

Trustpilot

Getting back your deposit in full

Recently finished a 5+ year tenancy with BV. I rarely had to worry about property inspections (don't tell the landlord) and when they did visit, they spent no more than 5 minutes 'inspecting' the flat. BV's response times to repairs was woeful and would often taken weeks to deal with issues. They never had any cause for complaint so, it came as a bit of a surprise that after we had arranged for a professional end of tenancy clean, BV also saw fit to engage an end of tenancy clean - to clean the oven! That additional clean resulted in them deducting £174, just to clean an oven, (a very old one at that). They could have brought a cheap new one from Currys for less than that!!Our landlord was fortunate because we cared about the flat and kept it clean and tidy at all times. We fixed minor faults at our own expense yet ended up being stitched up with a hug deduction. To be frank, I would have given BV zero stars if that option had been available!Brand Vaughan never made any attempt to discuss the matter directly with me but I would be more than happy to do so if they require any further information.

Antony · 11 August 2024