Every review we hold for the Brighton office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotSale of Property
Dee was absolutely amazing through the entire process. Always accessible, very friendly and supportive. She did everything she could to get it across the line through a sometimes difficult sale process. Would definitely recommend!Richard.
Richard · 25 November 2024
Agent replied · 27 December 2024
Thank you so much for your kind words, Richard! We’re thrilled to hear that Dee provided such exceptional support throughout the sale process. Her friendliness, accessibility, and determination to navigate any challenges are exactly what we strive for. Your recommendation means a lot to us, and we’ll be sure to pass on your gratitude to Dee. Thank you for sharing your experience!
★★★★★ 5/5
TrustpilotParris did a great job arranging…
Parris did a great job arranging firedoor certifications for me. Thank you
R · 15 September 2026
Agent replied · 23 September 2026
Thank you for your 5 star review, we will ensure Parris is aware.
★★★★★ 5/5
TrustpilotFrom past month i were trying to find…
From past month i were trying to find budget friendly and nice location rental property in which charters help me a lot to find one. And specifically Andy jerram helped me a lot in that. Thanks for your help.
Rushil · 13 October 2026
★★★★★ 5/5
TrustpilotExcellent service from Joshua at Brand Vaughan
Joshua was the person that we dealt with mostly to secure our new home through Brand Vaughan. He was very responsive and always willing to help answer questions, find out information and have a chat when needed. The whole process was super efficient: every step is automated and thoroughly explained and you are always aware of what is expected and what happens next. Very professional, trustworthy and will definitely recommend.
Yolandi · 23 April 2022
Agent replied · 12 June 2024
Thank you, we will pass your review on to Joshua.
★★★★★ 5/5
TrustpilotFriendly, professional and helpful
Brand Vaughan were really professional and helpful! Connor was a great help and kept looking for places for us when our first application wasn't successful, and Lucy showed our friends around since we couldn't make the viewing and was really accommodating and gave us some invaluable tips.
Katie · 19 March 2024
Agent replied · 12 June 2024
Thank you so much for your review. We appreciate your feedback and are glad to hear that you enjoyed your experience with us. We will pass this on to the team.
★★★★★ 5/5
TrustpilotLucy has been absolutely amazing
Lucy has been absolutely amazing, she answered and explained all questions I had. She made the process very easy & I am extremely happy that I got in touch with Brand Vaughan as I am now moving to Brighton from London. Thank you to Lucy and the entire team…
Raphael · 6 February 2024
Agent replied · 12 June 2024
Thank you so much for your review. We appreciate your feedback and are glad to hear that you enjoyed your experience with us. We will pass this on to the team.
★★★★★ 5/5
TrustpilotGenuinely hardworking Agents and great service
We were really happy with the service we received from Mishon McKay. Josh and Alex were really professional, friendly and were always really attentive and fast to reply to ours and our solicitors requests. They sold our house quickly through going the extra mile, contacting potential clients before the house was on the market! More importantly they made the whole process really stress free by their warm and genuinely supportive and trustworthy advice! I will definitely be recommending them in future and would not hesitate to use them next time.. although hopefully that’s not for a while.. they found us our dream home! Thanks to all the team ..
Zoe · 17 February 2020
Agent replied · 12 June 2024
Thank you for the positive feedback.
★★★★★ 5/5
TrustpilotSue was always very friendly and tried…
Sue was always very friendly and tried to get answers to any questions I had as quickly as possible. I was buying a property from them. Thanks Sue for all your help.
Kerrie · 26 November 2024
Agent replied · 27 December 2024
Thank you for your kind feedback! We’re delighted to hear that Sue was friendly and attentive, ensuring your questions were answered promptly during your property purchase. Your kind words mean a lot, and we’ll be sure to pass on your thanks to Sue. Wishing you all the best in your new home!
★★★★★ 5/5
TrustpilotAsk for Dee!
Thank you Felix, for bumping into us in Kemptown after four years and still remembering us! That got the ball rolling on our sale. But we're especially grateful to Dee. I don't think our sale would have completed without her. She worked so hard for us that I feel guilty! We had loads of things to deal with but she went above and beyond anyone's expectations to keep our sale alive. On top of that, she's hilarious and was a joy to deal with! Thank you, thank you, thank you!
Paddy · 16 February 2024
★★★★★ 5/5
TrustpilotI went through a horrible living…
I went through a horrible living situation and was struggling quite a bit, but Chloe was amazing and helped me through the whole process! I would have not been able to get through it without her, she was always available when I had any questions or needed support. :)
Kristiana · 23 January 2024
Agent replied · 12 June 2024
Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear about your positive experience with our services. It's our pleasure to assist you in finding your dream home.
★★★★★ 5/5
TrustpilotDee is professional yet kind
Dee is professional yet kind. She took the time to understand us as sellers and was equally as supportive to our buyer. I’d highly recommend her for selling or buying a home.
Rhian · 20 November 2024
Agent replied · 27 December 2024
Thank you for your lovely feedback! It’s wonderful to hear that Dee provided such a professional yet kind service, taking the time to understand your needs as sellers while also supporting your buyer. We truly appreciate your recommendation and are delighted you had such a positive experience with her.
★★★★★ 5/5
TrustpilotGood communication, Eager to assist
Good communication, friendly and understanding staff.. Jorgia was exceptional...
Anthony · 1 June 2026
★★★★★ 5/5
GoogleThe team at Brand Vaughn Kemptown, especially Michael, were great from start to finish. He demonstrated superb local knowledge and professionalism and was always available to take or return our calls to update us which gave us peace of mind that we were being well represented throughout. We would have no hesitation in using their services again.
Jon · 17 June 2023
Agent replied · 16 June 2024
Thank you for your review Jon. Great to hear we could assist you so well.
★★★★★ 5/5
TrustpilotThank you!
Madelaine and her team at Brand Vaughan have been excellent in sourcing new tenants for our property. I would highly recommend them as they have been professional, thorough, efficient and supportive from the very start. Thank you Madelaine, Joshua, Lucy and all the team for your help!
Nicholas · 15 February 2024
Agent replied · 12 June 2024
Thank you! We genuinely appreciate your thoughtful review and the time you took to provide feedback. It's wonderful to hear that our efforts have been recognized. Feel free to reach out if you require further assistance.
★★★★★ 5/5
GoogleHolly was brilliant from start to finish of my property purchase and had great communication, worked in my best interest at all times and was also kind and a pleasure to communicate with.
She took my needs seriously! I would highly recommend.
Lorna · 17 May 2024
Agent replied · 16 June 2024
We appreciate your fantastic review! It's wonderful to know that our team met your expectations.
★★★★★ 5/5
Trustpilotmazie was helpful
mazie was helpful, polite andflexible
Jamie · 6 October 2026
Agent replied · 10 October 2026
Thank you so much for recognising a member of our team with your 5 star review
★★★★★ 4/5
TrustpilotThe first time I was shown round the…
The first time I was shown round the property, the young lady gave us wrong information. I was told it was a probate case, but actually it was a power of attorney case, the poor lady had not died!
Stella · 22 September 2026
★★★★★ 5/5
TrustpilotAbsolutely brilliant! xxxx
Absolutely brilliant!I was so desperate to find a place and in such a short amount of time but I felt relieved knowing I'd get the right place with this agency from family that have used them before.Everything was explained in great detail for me to understand fully, very friendly team and looking forward to my new home finally! xxxx
Saskia · 8 February 2023
Agent replied · 12 June 2024
Thank you so much for your feedback Saskia. Best wishes for life in your new home.
★★★★★ 5/5
Trustpilot5 stars
Could not fault them at all! Lucy was so friendly and approachable, as were the rest of the staff. Helped us find, view & secure our dream flat in 2 days. We are so grateful for their hard work & will continue to recommend them!
Eloise · 12 February 2024
Agent replied · 12 June 2024
We are thrilled to hear that you enjoyed your experience with us. Thank you for sharing your positive feedback and for choosing our services.
★★★★★ 1/5
TrustpilotUnprofessional and unresponsive
Terrible! My son has been chasing for a meter reading for 4 months and still no response. No answerphone either. I’d avoid!
JUMAc · 3 June 2026
Agent replied · 4 June 2026
Thank you sincerely for taking the time to speak with Jessica and for sharing your feedback we know your time is valuable, especially managing commitments across different time zones.
We want to be clear; we do not take your concerns lightly. The issues you have raised fall well below the standard of service you were promised and deserve. We are truly sorry for the stress and inconvenience this has caused you.
Your feedback is invaluable to us. It is only through honest accounts like yours that we are able to identify where we have fallen short and take the necessary steps to put things right.
We are committed to rebuilding your trust, and we look forward to working with you to restore the relationship on the terms you rightly expect and have received previously with us. Jessica and the team will continue to be your point of contact, and we are determined to ensure your experience moving forward reflects the fully managed, hassle free service you originally chose us for.
★★★★★ 1/5
TrustpilotBrand Vaughen Student lettings are an…
Brand Vaughen Student lettings are an awful company to deal with, from the day one when the girls moved in they had problems such as no heating and no Wi-Fi emails sent and calls made but it took weeks to get sorted. Within a few weeks damp started to appear in one bedroom and water started to leak through the ceiling of another bedroom to the point they had a bucket catching the water on the bedroom floor. Maintenance calls were logged via the website, email sent and phones calls made but no one replied or turned up for weeks then when a contractor turned up they said they couldn’t do it and it was again a number of weeks until a temporary repair was done. By this time the bedrooms were both very damp with mould appearing on the walls and Brand Vaughen would not arrange for this to be cleaned or painted. Then after the girls moved out last term they were charged £700 for deep cleaning and painting of damp walls despite telling Brand Vaughen numerous times it needed to be cleaned and painted due to the leaks in the property. Also when the rent was sent short by mistake for a few hundred pounds all 4 parents that were guarantors when emailed with in 2hours of the mistake pity they couldn’t respond this quick to faults and issues being reported. Brand Vaughen Student lettings just want to take the money and do as little as possible to help these youngsters being away from home. STAY AWAY
Chris · 3 October 2024
Agent replied · 22 October 2024
Thank you for your feedback. We understand your concerns, and it’s unfortunate that the tenancy experienced these issues. However, we want to clarify that the charges were agreed upon with the tenants via Reposit, including the full cleaning fee, as the property was not professionally cleaned at the end of the tenancy. The maintenance matters were also settled in line with what was originally offered. As we weren’t managing the property during the tenancy itself, we handled the end-of-tenancy charges fairly and in agreement with the tenants, avoiding any formal dispute.
★★★★★ 5/5
TrustpilotMassive thank you!
Massive thank you to Felix in the Kemptown office who sold our property. The experience was completely hassle-free on our side and he went above and beyond to ensure that both parties were happy with the sale. We were very fond of our home and all of its quirks which he got across to the buyer - this meant a lot to us. Would definitely recommend to others.
John · 29 December 2021
Agent replied · 27 December 2024
Hi JohnGreat to hear that Felix conveyed your feelings about your home to your buyers, as you say I'm sure that played a part in securing things. Good also to know that the experience was hassle free, we strive to achieve that but it doesn't always work! Thanks againSteve NeocleousMishon Mackay
★★★★★ 5/5
TrustpilotWe recently worked with Chris Thew at …
We recently worked with Chris Thew at Seven Dials and found it a pleasure dealing with him. He was always prompt in updating us and made sure all lines of communications were open, especially at critical stages of the negotiations. His experience was reflected in the professional approach he always adopted and is complimented by an easy-going and calm demeanour that really helps during what can be a sometimes stressful and emotive process. We would definitely recommend Chris and his team.
Mandy · 20 September 2017
Agent replied · 27 December 2024
Hi Mandy, thank you so much for your lovely review of our Brighton team in particular Chris Thew. We really do appreciate how important communication is to make sure the transaction progresses swiftly and smoothly. Thank you so much for choosing us. Be sure to take advantage of our 'refer a friend' scheme should you recommend us to anyone.
★★★★★ 5/5
TrustpilotMia was very informative during the…
Mia was very informative during the viewing making sure all questions were answered and explained all the benefits of the property to ensure I knew everything about the property.
Lamees · 15 November 2024
Agent replied · 27 December 2024
Thank you for your kind feedback! We're thrilled to hear that Mia was able to provide such informative and thorough support during your viewing. It's great to know she took the time to answer all your questions and highlight the key benefits of the property. We appreciate you sharing your experience and are glad we could assist you!
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