Brand Vaughan Brighton reviews

★★★★★ 5/5

Trustpilot

Dee made the difference !

We have just moved from Kemp Town and the only reason it has happened at all is down to Dee at MM. Dee is a tiger. We had problematic buyers to be polite, but Dee rose above it all and dragged the transaction over the finishing line. She is everything you could want in an agent, whatever she earns they should double it before she’s off to pastures new. Professional, tenacious, empathetic, warm, dynamic, reliable and so importantly calm and attentive. With those qualities it won’t surprise you to know she’s become a friend. Thank you so much Dee! See you soon hopefully, M & M.

Mark · 23 February 2023

★★★★★ 5/5

Trustpilot

Dee is someone you want on your team

Buying and selling houses is always stressful, however our last experience was on another level. I can’t put in words, how grateful I am to Dee for dealing with our sale, as without her it wouldn’t have happened.Dee is someone you want on your team when you are moving. She is professional, reliable, responsive, has outstanding customer service skills, excellent communication skills and uses her own initiative. Dee gave our sale maximum attention and was able to deal with every issue and situation we came across, yet was always, calm, polite, knowledgeable, friendly, supportive and reassuring. I can’t recommend her highly enough!

Míra · 23 February 2023

★★★★★ 5/5

Trustpilot

Very efficient service

Very efficient service, friendly people and nothing too much trouble. We were on the buyer side and were helped all the way through.Thanks to George, Karen and to Darren especially for all their help!

Darren · 23 February 2024

★★★★★ 5/5

Trustpilot

The best estate agent company I have…

The best estate agent company I have ever dealt with.Very professional, experienced and helpful agents. Michael was always available to answer my queries and assist me through the process. When attending viewings it’s always good to have an agent like Camila. Super helpful and never made me feel rushed during viewings.Great team.Highly recommend.

NGD · 13 August 2022

★★★★★ 5/5

Google

Holly was the Sales Progressor with my recent purchase and she was just fantastic in keeping me informed with its progress and also an amazing mediator between myself and the vendors. Thanks for everything.

Lee · 17 February 2024

★★★★★ 1/5

Trustpilot

I put in an application for a flat and…

I put in an application for a flat and never heard anything back. I tried to ring the hove branch multiple times but tue phone was never answered.

Joe · 17 September 2026

★★★★★ 5/5

Trustpilot

Great experience with Brand Vaughan…

Great experience with Brand Vaughan especially Lucy Arnold and Connor Fennell. Excellent customer service. Helped me secure my perfect property to rent and have been extremely professional and engaged throughout the process.

Marta · 20 March 2024

★★★★★ 1/5

Google

Honestly, my experience with Brand Vaughan was terrible. The responsibility for this falls on them as the house I rented in my third year as a student was through their agency. The property on their website looked significantly better than it did in person; the pictures were misleading. Despite viewing the property in a terrible state, we were assured multiple times that the landlord and agency would clean it thoroughly for new tenants in September. We were encouraged to secure the property as “it would be gone by the end of the day” Feeling pressured, we signed contracts and paid deposits. The first day, However, upon moving in, the house was in an even worse state, filthy, with muck torn carpets, evidence of electrical fires, a flooded kitchen floor, and a toilet in a disgusting condition, most rooms thick with black mould. Every room had an unpleasant odor and the house was infested with mice, we would see multiple mice during the day and even more at night, on the second night we found dead mice under the countertops in the bedrooms and next to the fridges. During the contract we experienced countless issues. Despite numerous complaints, the agency refused responsibilities over maintenance, leaving us with major unresolved issues for 11 months. The house was pretty much uninhabitable and insecure, with doors and windows not locking or closing properly. The maintenance fell on the landlord, but the agency's failure to check the building after our complaints and their reluctance to help us contact the landlord exacerbated the situation. They could not get the landlord to carry out his responsibilities but if by mistake the rent was underpaid £0.32p then you would be harassed via phone and emails for days. Trying to move out, we discovered we couldn't terminate the contract without a fee or finding a replacement. Which proved difficult given the state of the house. Most of us had no choice but to endure this experience for 11 months. The rent was also ridiculous and for the amount of money they wanted the least they could have done was ensured the house was safe, and clean. This agency should not advertise student lets in such a state, as it reflects poorly on their reputation. I strongly advise against renting any student houses not maintained by the agency themselves.

Marley · 18 March 2024

★★★★★ 5/5

Trustpilot

Abigail

Abigail was wonderful, helpful and assured me that me and my family would find a property as i am new to this process and she did not take advantage of this or make me feel as though we had no chance like some other viewings ive had with other agents :)

Mia · 5 October 2022

★★★★★ 5/5

Trustpilot

Excellent experience

Connor was prompt in sharing matching properties and scheduling viewings. Lucy was patient in answering my questions and shared a lot of information proactively. It was lovely to engage with Brand Vaughan, and I would strongly recommend their services.

Shalini · 13 October 2023

★★★★★ 1/5

Trustpilot

corruption at its finest

My experience renting through Michael Jones & Brand Vaughan was horrendous. Throughout my tenancy at 3 Norfolk Court, I encountered numerous challenges that were never addressed by the letting agency. let alone being asked to PAY FOR THEM AT THE END OF THE TENANCY. Communication was a major issue, with important updates often delayed or overlooked. Despite promptly reporting maintenance issues and concerns about the property, the response from the agency, particularly from Rita Trohova, was slow and ineffective. Rita's lack of responsiveness and apparent disinterest in resolving tenant concerns only exacerbated the situation.Furthermore, the handling of the checkout process was AWFUL. The proposed deductions by the landlord has left us in financial difficulty, and despite providing evidence of pre-existing emails reporting the issues prior, the agency was unwilling to reconsider.Overall, I cannot recommend renting through Michael Jones & Brand Vaughan based on my experience. The lack of professionalism, poor communication, and inadequate resolution of issues, especially by Rita Trohova, have left me deeply dissatisfied. I urge prospective tenants to thoroughly consider their options before engaging with this letting agency.

Christopher · 14 March 2024

★★★★★ 5/5

Trustpilot

Amazing experience and very…

Amazing experience and very professional throughout. Lucy the estate agent that accompanied me for the flat viewing was very friendly, approachable and professional. She helped me with any queries I had throughout the property and gave me a good insight on upon viewing the entire flat. I have also been kept up to date from different staff members regarding any relevant information that I needed to complete my application process for the flat. I would highly recommended choosing to work with Brand Vaughan!

Jazz · 12 March 2024

★★★★★ 5/5

Trustpilot

Ellie was very helpful in securing my…

Ellie was very helpful in securing my flat. She was polite and knowledgeable and would highly recommend her services.

Theo · 26 October 2024

★★★★★ 5/5

Trustpilot

Very helpful and polite team

Very helpful and polite team. Always responded to any queries quickly. Thanks Declan and Lucy in particular

Charlie · 22 November 2024

★★★★★ 1/5

Trustpilot

Awful

Honestly, my experience with Brand Vaughan was terrible. The responsibility for this falls on them as the house I rented in my third year as a student was through their agency. The property on their website looked significantly better than it did in person; the pictures were misleading. Despite viewing the property in a terrible state, we were assured multiple times that the landlord and agency would clean it thoroughly for new tenants in September. We were encouraged to secure the property as “it would be gone by the end of the day” Feeling pressured, we signed contracts and paid deposits. The first day, However, upon moving in, the house was in an even worse state, filthy, with muck torn carpets, evidence of electrical fires, a flooded kitchen floor, and a toilet in a disgusting condition, most rooms thick with black mould. Every room had an unpleasant odor and the house was infested with mice, we would see multiple mice during the day and even more at night, on the second night we found dead mice under the countertops in the bedrooms and next to the fridges. During the contract we experienced countless issues. Despite numerous complaints, the agency refused responsibilities over maintenance, leaving us with major unresolved issues for 11 months. The house was pretty much uninhabitable and insecure, with doors and windows not locking or closing properly. The maintenance fell on the landlord, but the agency's failure to check the building after our complaints and their reluctance to help us contact the landlord exacerbated the situation. They could not get the landlord to carry out his responsibilities but if by mistake the rent was underpaid £0.32p then you would be harassed via phone and emails for days. Trying to move out, we discovered we couldn't terminate the contract without a fee or finding a replacement. Which proved difficult given the state of the house. Most of us had no choice but to endure this experience for 11 months. The rent was also ridiculous and for the amount of money they wanted the least they could have done was ensured the house was safe, and clean. Our landlord was useless sure, but the agency could have got onto him more to make these necessary changes. This agency should not advertise student lets in such a state, as it reflects poorly on their reputation. I strongly advise against renting any student houses not maintained by the agency themselves.

Marley · 4 March 2024

★★★★★ 5/5

Trustpilot

Miss Kamila Malina

Miss Kamila Malina, was a delight to talk to. Very warm, excellent communication skills. Super efficient. Kamila was faultless. Really. Very happy with the service I received from Miss Kamila Malina today. Thank you very much. God bless. Best Wishes, Richard Greenfield.

Richard · 29 June 2023

★★★★★ 5/5

Trustpilot

We bought our house through the…

We bought our house through the Portslade office.Damien and Holly were just brilliant.They always answered my calls and if not available would call me straight back which is so important when the stress of moving sets in.They were quick to sort out any problems and kept us updated at all times.Definitely the best Estate agent I have ever dealt with.

Chris · 2 April 2021

★★★★★ 5/5

Trustpilot

Georgia D has been a great help

Georgia from the Worthing branch has been a great help in the first week of my tenants moving in. Prompt and thoughtful responses leading to reassurance for both me and the tenants. Looking forward to a good working relationship from here on!

Billy · 1 June 2026

★★★★★ 2/5

Trustpilot

Leak in Bathroom that left us 2 nights…

Leak in Bathroom that left us 2 nights sharing a bathroom, not great. No options given by staff. However Suzanne was on her day off and I know this would have been dealt with differently had she been on duty.

Martin · 15 August 2023

★★★★★ 5/5

Google

The agents are super Lovley, particularly Ruby who has been on multiple calls with me and booking my house viewings☺️Ollie wanted a cheeky mention sooo here it is 😂also super helpful and secured our future house that RUBY found for us!! …

Ola · 17 June 2023

★★★★★ 5/5

Trustpilot

Lucy was brilliant!

Lucy was brilliant. She showed excellent levels of professionalism and was also very personable. She is a massive asset to the company. I truly appreciate the level of service and support she provided.

James · 24 January 2024

★★★★★ 1/5

Trustpilot

Landlord focused at tenants' expense

I would echo all the comments made about BrandVaughn student letting service being totally landlord oriented at the expense of the tenants. My granddaughter (who was an international student very far from home) rented a room in one of the student properties that BV manage. From the start there were problems with the showers in the upper floors not working, and often there was no hot water throughout the building either. She was forced to used a shower on a different floor than that one on her own floor. She came to learn that there was a long history in this including leaks from bathrooms causing problems in both common areas and individual rooms. We were then shocked when the landlord tried to retain over 2/3rds of my granddaughter's deposit to cover repairs for damage he claimed she had caused from an overflow in a shower room (in a shower that was frequently blocked but never properly repaired), which was a minor leak, but he was claiming for major damage repairs. We took this into the formal deposit dispute process and the deposit was returned in full, on the basis the landlord had no evidence that the damage had been caused by anything my granddaughter had done. Throughout this difficult process BV gave my granddaughter no support or helpful advice whatsoever, their attitude at best was simply disinterest. We came to learn that previous tenants in the building have had similar experiences about their deposits and one has had to go months this winter with no heating in her room. Another sign that BV are not paying proper attention to legal commitments to maintain the building in ways that ensure all utilities are functioning as per the legal agreement in the lease. Students beware!UpdateI have recently been contacted by the new manager now responsible for this and other student properties. I was very encouraged by his response and attitude and on the basis of our conversation I am hopeful that the in future tenants will have a much better experience of dealing with this agency.

Jenny · 13 February 2024

★★★★★ 5/5

Trustpilot

Thank for the professional and quick…

Thank for the professional and quick response to my inquiries about your letting services. Thumb up and big thanks to Connor for his helpful assistance.

Anew · 25 June 2024

★★★★★ 5/5

Trustpilot

Most helpful estate agent in Brighton!

Most helpful estate agent in Brighton! Everywhere else extremely difficult to get a response from. Plenty of property suggestions, great communication and kind staff. Special big thank you to Kamila Malina who managed to find us the perfect flat after nearly losing hope of finding anywhere at all in Brighton.

Annie · 23 August 2022