Trusted Agent profile · Brighton
★★★★★
1,318 reviews across 2 platforms
110 St. Georges Road, Brighton, BN2 1EA
Brand Vaughan's office in Brighton, at 110 St. Georges Road, is rated 4.4 out of 5 across 1,318 reviews on two platforms, including 209 Google reviews rated 4.0.
Tell us what you need and we'll put you in touch. Brand Vaughan hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brighton.
Every review we hold for the Brighton office, from every platform, shown as written. First names only.
5/5
TrustpilotVery helpful and professional
Joshua was extremely helpful in our recent move to Brighton. Given it was a couple of our first times moving out he helped guide the process with the upmost professionalism. I would recommend Brand Vaughn to anyone searching for a new place who want good coordination with their move.
Thank you for the feedback Ben.
1/5
TrustpilotBad service and lack of communication. Brand Vaughan turned up 30mins late for…
Brand Vaughan turned up 30mins late for a viewing without the keys to the property, then rushed us around as they had another property to show. We put in an offer and to this day they never got back to us to let us know the outcome. I would never recommend or use these agents again to the point that if a property was up for sale with them I wouldn't view it. Had a successful purchase through H20 Homes which went above and beyond with their knowledgeable service.
We are so sorry to read about your experience and would love to put this right, I have passed the comments on to the branch manager who will be in touch directly.
5/5
TrustpilotMy property letting
The tenancy closing was handled very well by Rimvydas Tumas. He has worked hard to achieve it within a few days.
5/5
TrustpilotJosh - great service!
Josh was really helpful and knowledgeable throughout the sale. He always kept me up to date with any news and was brilliant at chasing both the seller and their solicitor, which at times was really needed. I’m really grateful and know that because of him the sale went through. Thank you so much.
Hi thereThanks so much for your kind words about Josh, it's great to see that he was able to make a difference for you and even better that you think he was possibly the determining factor. Thanks again for the review, we hope the move went well.Steve Neocleous
5/5
TrustpilotLucy was very helpful and answered all…
Lucy was very helpful and answered all the questions we had regarding the property. She made the process as smooth as possible and we really appreciated her help!
Thank you for taking the time to share your positive experience Maisie.
5/5
TrustpilotGeorge was great
George was great. Cannot fault him. Found me a buyer fast. Secured the right price. Kept me informed throughout the process.
We are thrilled to hear this, thank you so much for your review.
5/5
TrustpilotLovely staff
Everyone is so nice, friendly, patient and always very quick to respond! I love how with Brand Vaughan everything is always so clear and professional.
We're happy to hear that you had a great experience with our team! Thank you for your positive feedback and taking the time to write this review and look forward to assisting you again in the future.
5/5
TrustpilotThomas was excellent
Thomas was excellent. In fact, in the whole process this company, which was managing the sale, of the property we were buying, were the only ones who were proactively trying to keep things moving. We were kept updated and they chased all parts of the chain. A big thanks. If I need to sell my property they would be my first choice.
Thank you Bill, for highlighting what a star Thomas is. We are delighted to have been able to help you move and hope that you have settled in nicely. We look forward to working with you when you come to move again.
5/5
GoogleEveryone we dealt with at Brand Vaughan was really nice but Holly went above and beyond to support us with our purchase and keep things moving. Thank you Holly!!
Thank you so much for your review Jasmin, we appreciate your feedback.
1/5
TrustpilotVery poorly run letting agents
Very poorly run letting agents. Went to collect my keys and was told that they had to be given to an inventory clerk and I had to walk to meet home at the address. No communication before this to advise of this process. When we got to the address, keys didn’t work and was told they would call a locksmith. Currently waiting for a locksmith that could take 3 hours and I have to just wait around for a locksmith to meet me at the address. All this for over £1,5000…
Thank you for your review and feedback. We are sorry to hear that we fell short of your expectations. I understand that our property management team has resolved the issues now.
5/5
TrustpilotGreat communication and great customer…
Great communication and great customer service. Would highly recommend. Thank you Connor for your great customer service skills and great communication.
We're glad we could assist you in your journey. We're here for any future needs you may have.
5/5
TrustpilotFrom initial inspection and providing…
From initial inspection and providing valuable advice and support to finding and referencing a tenant, the manager Helen was a perfect partner for our property. A 5* Agent from beginning to placing the tenant. Highly recommended.
Thanks so much for your review, so pleased to hear we could help you find a tenant.
4/5
TrustpilotStaff called Mazie was receptive and welcoming
Time conscious and receptive
Thanks for the review, it is much appreciated.
5/5
TrustpilotBrilliant service.
Drew, Brandon and the team were incredibly professional, personable and efficient. We particular appreciated Drew’s straight talking and no nonsense attitude. We always felt she had our best interests at heart and was always on hand for reassurance or to answer any question no matter how small. I would gladly recommend them.
Hi thereReally great to see such a positive review. Drew certainly knows what she is talking about so it's good to see that this has come across as straightforward, no nonsense advice. Thanks again for such a great review. Steve Neocleous
5/5
TrustpilotThank you to Alexandra and Kemptown branch
Thank you to Alexandra and the team at the Kemptown branch, we have been very happy with the process and support from start to finish. The house had been with another agent for 4 months without success, but Alexandra got a sale agreed fairly quickly and has been professional and helpful throughout.
Hi SeanReally good to hear that you have been happy with support you have had from Alexandra and her team. They really are a cracking outfit in our Kemptown Office and it's great when someone takes the time to post a lovely review like this. Especially good to know that we managed to do what our competitors couldn't! Wish you well in your new home. Many thanksSteve Neocleous
5/5
TrustpilotThank you, Tom!
I would like to thank Tom for doing such an outstanding job dealing with first-time buyers and a remote solicitor. I greatly appreciate the huge effort that he put into making the purchase of our new property (and the sale of our old one) a success, for remaining calm during stressful moments, and for keeping everyone so well informed about progress.
Hi Neil, Thank you for taking the time to write such a lovely review, Tom is a real star and we are delighted that you have had such a positive experience during your communication with him.
5/5
TrustpilotReally pleased with the service
Really pleased with the serviceAlice was our main point of contact and she was fantastic throughout the whole process. We really appreciated the speed of their response. If she was not available then her colleague John was always on hand to answer any queries that we had. We never felt in limbo.
Hi AndrewMany thanks for posting these lovely words about Alice in our Rottingdean Office. Good to know that you always received a prompt response to any queries and that John was on hand as back up if required. Thanks againSteve Neocleous
5/5
TrustpilotHighly recommend Seven dials branch
We sold our flat using the Seven Dials office and had a great experience. The photography looked amazing and our flat sold within a week. A big thanks to Glenn for the support following the sale through and regular updates, also George for setting things up at the beginning.
Hi EmmaThanks so much for taking the time to post such a great review. It's good to know that the team at our Brighton Office have given you such a great service and that you have been pleased every step of the way. Thanks againSteve NeocleousMishon Mackay
5/5
TrustpilotSale of property in brighton
We had Mark and the team handle the sale of our property in brighton and had an excellent service from initial discussion through to getting the house marketed and the viewings arranged and had a smooth and successful exchange in 10 weeks with completion in 12,many thanks to the team !
Hi DaveA quick note to say thank yo for posting such a great review. Mark is one of the best in the business and he has a cracking team by his side. Good to know that everything went well.Thanks againSteve Neocleous
5/5
TrustpilotSpecial mention
Special mention - Dee and Jon.Both world class at what they offer to us! I hope the owner fully appreciates what assets they are to the team. Customer service is second to none. Kind. Respectful. Professional. And most of all very knowledgeable in their field of work. It's a pleasure working with you both. Thank you. Richard
Thank you so much for your generous feedback, Richard! We're absolutely thrilled to hear such kind words about Dee and Jon. They truly embody the qualities we value most, kindness, respect, professionalism, and expertise. We're so glad to hear that working with them has been a pleasure, and we will be sure to pass on your appreciation to both of them. Thank you for choosing us, and we look forward to working with you again in the future!
5/5
TrustpilotExcellent service over many years
Excellent service over many years. Lettings have been quick to find new tenants. Property management has a specific person as a contact. Lewis Innes is efficient, polite and helpful and always ready to give advice when needed.
This is great to hear, thank you Andrew
5/5
TrustpilotHuge thank you to Oliver for his…
Huge thank you to Oliver for his expertise and help with our search for the perfect property. Extremely grateful for the guidance of an estate agent with detailed knowledge of the area and one who is happy to take the time to gain an understanding of what matters.
Hi ElizabethMany thanks for this excellent review of Oliver at our Portslade Office, Oliver has just started out in his estate agency career with us and it's great to hear that he is already giving people great service and taking time to understand their requirements.Steve NeocleousMishon Mackay
5/5
TrustpilotPositive experience securing tenants.
As a new to the market landlord I was apprehensive about the process. Maddie at BV lettings was helpful and knowledgeable and I felt reassured. Once I had agreed to proceed the response was professional and timely and tenants were found within two weeks. Between Maddie and Michael I was able to communicate any queries and they were responded to quickly. I look forward to a continuing positive experience.
Thank you for taking the time to share your positive experience. We're here for any future needs you may have.
5/5
TrustpilotIncredibly supportive, helpful team at Portslade branch
The team at the Station Road branch were absolutely brilliant. Friendly, supportive and proactive throughout the whole process, they worked really hard to keep things moving, help overcome obstacles throughout the chain and get us all into our happy new homes. Can't recommend them highly enough. Thank you Holly and Damien!
Hi SamThanks so much for your cracking review. It's great to hear that you found the team friendly and supportive in particular, we know that buying and selling can be stressful so it's good to hear that we can help to reduce the stress levels. Thanks too for suggesting you would recommend Holly & Damien, they are both great at what they do. Kind regardsSteve
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Brand Vaughan hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brighton.
