Trusted Agent profile · Brighton
★★★★★
1,318 reviews across 2 platforms
110 St. Georges Road, Brighton, BN2 1EA
Brand Vaughan's office in Brighton, at 110 St. Georges Road, is rated 4.4 out of 5 across 1,318 reviews on two platforms, including 209 Google reviews rated 4.0.
Tell us what you need and we'll put you in touch. Brand Vaughan hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brighton.
Every review we hold for the Brighton office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat team. Pleasure to work with. Found a great tenant in no time
Joshua and the team took all my troubles away and (yet again) found me a great tenant, in no time.Highly recommend.
We are thrilled to hear this, thank you so much for your review.
5/5
TrustpilotSUCCESSFUL SALE IN A DIFFICULT MARKET
Brand Vaughan have now sold two flats of ours in three years. For the first the market was buoyant and the sale, at an excellent price, went through very smoothly. The latest has not been a happy experience but market and other forces have not been kind to sellers. I would very much like to commend Karen and George for their communication stills and undoubted assistance in getting us over the line.
Thank you! We genuinely appreciate your thoughtful review and the time you took to provide feedback. It's wonderful to hear that our efforts have been recognized. Feel free to reach out if you require further assistance.
5/5
GoogleWe were very pleased with how Brand Vaughan managed our recent house sale. Staff were always knowledgeable, friendly, approachable and quick to respond to any queries. We always felt well informed about viewings and reliably got feedback from those. Having found a buyer, the 'sales progressor' was so helpful in keeping us and the buyer up to date with developments and managing any hiccups in the legal processes. Excellent all round.
Thank you! We genuinely appreciate your thoughtful review and the time you took to provide feedback. It's wonderful to hear that our efforts have been recognized. Feel free to reach out if you require further assistance.
5/5
TrustpilotGreat service
Prompt, polite and efficient service from the team. Breath of fresh air compared to experience with some other local agents who didn’t turn up to appointments or answer chasing phone calls. Particular thanks to Josh and Abigail for all their help.
Thank you Dave. This is great to hear, and we will pass your message on to Josh and Abigail.
1/5
TrustpilotNon existent support
My son rented a flat through B-V and while there were no problems to deal with, everything was fine. Then the (only) window started to develop mould, as did the shower room, and the toilet started to leak into the downstairs flat. The toilet leak was fixed (but the toilet continued to rock about) and the response to the resultant mould in the shower room was to replace the flooring as cheaply as possible. The window was never attended to. The final straw was when the electricity packed up one Friday morning in the middle of a really cold spell in December. The flat was all-electric, so my son had no way of keeping warm. After stating they had raised it as an emergency, no one attended and my son spent the night trying to sleep in lots of clothes. The next day, by good fortune, he had a trip away until the following Tuesday and so he paid the local B-V office a personal visit on his way out to ensure the problem would be fixed when he returned. He arrived back on the Tuesday night to a freezing cold flat and I had to pay for him to spend the night in an hotel. An electrician finally turned up the following day. During all of this my son was phoning and emailing and getting nothing back other than 'we're on it'. We never received a penny towards the cost of the hotel, no compensation for the inconvenience, not even an acknowledgement that they had completely failed in their responsibilities. This experience convinced my son to end his tenancy at the earliest opportunity, as this is the safest way to ensure you don't get evicted for being a troublemaker, and we have waited until now to post this review to ensure he got all of his deposit back. No doubt the landlords will have spent the money they should have spent while he was there on making the flat presentable for the next tenants,
We are so sorry to hear that you and your son did not have a positive experience with us, Phil. It would be great to discuss your experience further, please reach out to us directly. We hope to have the opportunity to put it right for you.
5/5
TrustpilotProfessional, helpful and diligent
Would strongly recommend Mishon - the team were helpful and approachable throughout our purchase, being frank and standing up for us at tricky moments while also pushing us to meet vendor's expectations and ensure a smooth process. Special thanks to Glenn for handling so professionally, and also George.
Hi CJHReally good to hear that you got good, unfiltered advice and that you felt Glenn & George had your best interests at heart when things got a little tricky. We hope that you are very happy in your new home. Thanks againSteve Neocleous
5/5
TrustpilotI had a great experience with Brand…
I had a great experience with Brand Vaughan. Especially with Joshua who helped me find the perfect home for me when I was so desperate to find one. Thank you Josh and Abigail for your great service. all the best medine
Thank you for your 5 star review Medine
4/5
TrustpilotSo far the experience was great
So far the experience was great. Natasha Brill conducted the viewing and was very helpful and efficient. She told us all the information we needed and answered all the questions we had. She was very friendly and approachable. We have just secured a house therefore cannot give more information on the agency itself nor the property however so far it has been good.
Thank you for sharing your positive feedback and for choosing our services.
5/5
TrustpilotMaria’s help and support was invaluable !
Maria helped me resolve an issue rebuilding a very long and tall garden wall. There were many issues regarding who’s responsible for payment and Maria went above and beyond what she’s expected to do. Without her help I would have really struggled to get this done. She was a massive support for me and was always there and willing to do whatever she could to help. It was a long process, Maria stuck with me to the finish and finally we got there. The wall is complete , the right people contributed financially and Maria did all the dealings with the neighbours management company and the builders. The wall now looks fantastic and I’m extremely happy. Thank you so much Maria, you’re a god send .
2/5
TrustpilotRude staff ..lacks Customer
The reason I have given 2 stars is because of the staff. While Beth is lovely. I hesitate to call Brand and Vaughan ( and this I say on behalf of several people I have spoken to,who feel the same)..because of Molly. She is extremly rude and lacks customer skills, along with being unhelpful. We are customers/clients looking for a place. Letting agents need people like us to keep the business going so I dont see the need to be rude or intimidating. Hope Molly gets a taste of her own medicine.
1/5
GoogleOverall my experience with brand vaughan has been negative. As a tenant they do not look after you. Communication with them is seldom and disorganised. They are particular bad when your tenancy is finishing - mine ended in August and they still haven't returned my deposit or returned any emails and calls. Their only answer to this is that they've prioritised tenants moving in, even though ive tried to explain to them I'm going into my next university year with no money for my new deposit and now I owe money. My advice would be if you depend on your deposit to be retun quickly for your next accommodation, then I would think about going with other estate agents (as this is the only time I've had trouble with this).
Dear Joshua, thank you for sharing your review. We aim to be a team centred around integrity, care and understanding so we’re sorry your experience didn’t match expectation. Please feel free to reach out to us on customercare@brandvaughan.co.uk if you would like to discuss this more.
5/5
GoogleDear David We hope you are well Suzy and I would like to take the time to thank you and all your team at Brand Vaughan for the successful sale of 9a and especially this year's sale of Nos 9 Sudeley Terrace, Kemptown. Furthermore, and very importantly, without Timothy negotiating, we certainly feel the sale would have fallen through on many aspects of the proceedings between the buyers and all the Solicitors combined. Since the acceptance of the buyers offer in April this year, events have been extremely demanding and precarious to the bitter end. Timothy’s resound constant attention to the details of the sale has been pivotal and profound. You may also be aware, our Solicitor barely communicated with us and unfortunately we eventually lost confidence in them. However, Timothy constantly kept us in the loop at all times and gave us assurance throughout all the uncertainty we experienced from start to finish. We cannot thank him enough! His professional advice and guidance throughout the proceedings kept us believing the sale would eventually pull through. David, I am sure I do not need to tell you, but you have an extremely unique asset in Timothy as part of Brand Vaughan. Timothy's Professionalism , due diligence, experience and duty of care to your clients are second to none. His intellect and perception in complex legal conveyancing negotiations are invaluable. We have moved several times in our lives and never experienced such a service from an Estate Agent. Thank you again and all your team for the result we so desperately needed. Have a great Christmas and hope to catch up in the New Year. Our kindest regards Best wishes Simon & Suzy
Thank you so much for your detailed review and feedback Suzy. This is fantastic to hear that the team and Timothy in particular could help you through your sale.
5/5
TrustpilotJenny has been really kind and helpful…
Jenny has been really kind and helpful in helping my friend and I to rent a flat for the first time as professionals, after renting for 4 years as students! She has been very quick to answer any questions we have and very transparent about the whole process. I would 100% recommend this agent (all of the agents that I have had contact with at MM have been very friendly - thank you)! We are beyond excited to move in!!
1/5
TrustpilotBad experience with Brand Vaughan
I have had a very bad experience with Brand Vaughan. I rented a flat from them and its been 2 months now the issues we’ve raised including dirty carpet are not yet resolved. We need to keep chasing the agent about the updates every week and they kept on saying we are checking the quote even for small issues that shouldn’t take long and should be inexpensive to fix. Really pathetic experience. I’m surprised they are such big brand and provide such service to their customers.
Thank you for your review Mohit, we are so sorry to read about your experience and would love to put this right, I have passed the comments on to the branch manager who is currently investigating the situation and will be in touch directly.
5/5
TrustpilotThank you Lucy!
Lucy made the whole experience from viewing to application super easy, can’t thank her enough as a first time mover she made everything so stress free ☺️
Great to hear this, thank you so much for your review Laura. We will pass this on to Lucy.
5/5
TrustpilotThank you
I would just like to say a massive thank you to Brandon and Drew at Preston Park sales, for selling my house, quickly, easily and stress free. They kept me updated with the progress. To me, they were wonderful and a great team, I cannot thank them enough.
Hi ClaireThank you so much for such a lovely review. Brandon and Drew are a great team and it's good to know that they reduced the stress levels for you as we know how stressful it can be. Kind regardsSteve Neocleous
5/5
GoogleWe bought through Brand Vaughan but having seen their customer service to our vendors, we wouldn't hesitate to use them as agents to sell too. We were in a long and difficult chain, without Timothy's persistence, professionalism, honesty and responsiveness, this would have undoubtedly fallen apart. Thank you to the whole sales team, who were open and honest about the stamp duty holiday among other things, where many agents were not. Particular thanks to Timothy and his expert sales progression, without whom, I absolutely believe we would not be in our new home!PositiveResponsiveness, Professionalism
5/5
TrustpilotHelen Stone the excellent Brand Vaughan Lettings Manager
Helen Stone the Lettings Manager at Brand Vaughan is absolutely amazing! She has consistently delivered for me, knows the market inside out and is always very willing to cheerfully discuss things and give advice on every aspect of the lettings experience. She is just a real pleasure to deal with. She has amazing energy and is a phenomenal communicator.As a landlord of several properties, I have nothing but praise for Brand Vaughan in general and Helen in particular. They have always provided excellent and responsible tenants and Helen’s advice is always spot-on!
Thank you so much for your review. We appreciate your feedback and are glad to hear that you enjoyed your experience with us and with Helen in particular. We look forward to working with you more in the future.
1/5
TrustpilotBad experience all round
Not a good experience one bit, changing my review slightly as they gave me half my holding deposit back, but still disappointed, that they rejected my application as my guarantor failed, so they have kept half the holding deposit still, which they said is used to cover 'fees', but they were going to take it over the first months rent, so doesn't make much sense.
We're sorry to hear about your experience. It seems there was a misunderstanding regarding the non-refundable nature of the holding deposit in case of failed referencing. We do make this clear at the point of application, as it's a standard procedure. If you have any further concerns or questions, please don't hesitate to reach out to us directly. We're here to assist you.
5/5
TrustpilotPolite Staff & Beautiful Properties!
Met with Abi for a viewing yesterday who was so helpful during the my viewing. The property itself was beautiful and unsurprisingly had lots of interest - I asked Abi about the application process and she provided some really useful insight that I was sure enough to include in my application (all completely honest things but perhaps not information I would think to include) and I was promised a call back the following day with an outcome. Sure enough I got a call the next morning, secured a flat I'm absolutely in love with and had such a great experience after lots of setbacks, chasing and unanswered calls to Estate Agents over the last couple of weeks. Thank you Abi, you are a saint!!!
5/5
TrustpilotMy stay in the marina was a lovely experience…
My stay in the marina was a lovely experience. The collection of keys was easy even though it was a bank holiday. The apartment though small was fully kitted out and clean and tidy. The weather was cold but the apartment was warm and cosy. Thank you for taking care of everything with no fuss. The location in the marina is perfect with a super market and plenty of pubs and restaurants all easily at hand. Great bus services into Brighton complete the entire experience.
We are thrilled to hear that you enjoyed your experience with us Terence. Thank you for sharing your positive feedback of our team and for choosing our services. We look forward to hopefully seeing you again soon.
1/5
Trustpilotproperty inspection reports
In my experience as a long time tenant, things are good until they are not.Therefore, do not trust them and keep a record of everything. In particular, ask for copies of your property inspection reports. Do not let them ignore/refuse your request for these reports.You have a legal right to access you personal data under the General Data Protection Regulation GDPR.IMPORTANT NOTE:The reply from Brand Vaughan is extremely disingenuous (see below).First, the reply does not mention that Brand Vaughan ignored several requests for copies of property inspection reports.Second, the reply does not mention that I was forced to make a "subject access request". In other words, they only responded when I made it clear I was prepared to enforce my legal rights.
Dear Andy, thank you for sharing your feedback. We aim to be a team centred around integrity, care and understanding so we’re sorry your experience didn’t match expectation.We have looked into the issues you outline above and can see that our colleague Chris provided you with all the relevant information only a week after it was requested, we apologise for the delay however this was dealt with as swiftly as possible. Please feel free to reach out to us on customercare@brandvaughan.co.uk if you would like to discuss this more.
1/5
TrustpilotThe worse agency I came across ever
The worse agency I came across ever. I wouldn’t give even a star to them. We moved in the absolute dirty house with appliances been damaged (oven dirty with burned fat all over) , carpets couldn’t see the colour on them, back garden grass overgrown (5 foot high), post box damaged to extent that you couldn’t open it (they didn’t had a key anyway) and I’m not exaggerating. This agent from brandvaughan (dressed smart etc) just replied to our shock ....”well you can refuse to move in if you like” ....we didn’t had a choice as you move from one place to other in the same day. We sorted the house out ourselves, agency cleaned the carpets. Right the part when we moved out of the property is even more discussing. We nearly didn’t get our deposit back as agency decided we damaged oven, post box etc. This agent Sarah Whitmarsh kept bullying me with email s (I still have all the proof)that we trashed the place. We left the house in excellent condition but they decided keep my money because they wanted to with comments “you can take us to the court but you not going to win it” . That’s how BranVaughan work ethics rule. I did managed get most of the deposit back as I was going to take them to court and I would of prove them to be liars so whatever happens in your life don’t choose BranVaughan as your letting agency ...that’s a serious warning. Also I haven’t heard a good reviews from friends and general public as I always asked people if they have heard of this awful company.
5/5
TrustpilotThomas Gannaway went above and beyond
We dealt with Thomas Gannaway who went above and beyond to make sure our sale happened. We faced unexpected delays caused by the top of the chain that were out of Tom's control but he did everything possible to keep things progressing and defended our position until exchange.His replies were instant. Very happy with the service.
Thank you, Lora, for taking the time to give us some comments on your experience with Thomas and the rest of the team in Brighton. We are delighted you felt you were valued and protected by Thomas in the face of a challenging sale. We are delighted to have been able to help you move and wish you all the best for the future.
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Tell us what you need and we'll put you in touch. Brand Vaughan hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brighton.
