Trusted Agent profile · Brighton and Hove
★★★★★
968 reviews across 2 platforms
32 Church Road, Hove, BN3 2FN, Brighton and Hove, BN3 2FN
Winkworth's office in Brighton and Hove, at 32 Church Road, is rated 4.0 out of 5 across 968 reviews on two platforms, including 83 Google reviews rated 4.7.
Every review we hold for the Brighton and Hove office, from every platform, shown as written. First names only.
5/5
TrustpilotVery helpful and efficient!
Very helpful and efficient. Shilpa and her team reached out to help my elderly aunt rent out her flat. They were thorough, responsive and found a good client in a short while. Definitely recommend using them!
5/5
TrustpilotHighly Recommending Winkworth in Hellesdon, Norwich ...
Winkworth were a breath of fresh air when it came to selling my house. Andy, Neil and Max are very personable, knowledgeable and efficient; it was a real pleasure to deal with them and I wasn't surprised that they quickly found me my lovely buyers. What impressed me most is that every time I contacted them, they knew exactly who I was, this being in marked contrast to the previous agents I had used. Well done, Winkworth Hellesdon - and thank you all once again!
5/5
TrustpilotTrish has been outstanding and a real…
Trish has been outstanding and a real credit to Alex and the Winkworth team. We would highly recommend these Agents to anyone looking to move into the Canada Water area. A massive thank you.
5/5
GoogleExcellent service. Very helpful and proactive
5/5
TrustpilotFor the Kensal Rise Lettings team…
For the Kensal Rise Lettings team Thankyou for all your work in successfully letting our house again. Always quick and responsive to any issues, keeping the process moving. Thankyou also for the additional support during the last 2 years it was much appreciated.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
1/5
TrustpilotWinkworth Blackheat
Never ever rent a property from this agency. The estate agent is there for you only until you sign the contract and pay the money. The agent hid from us so many problematic issues in the property and our issues started from the day we moved in. And of course, the agent doesn't want to hear from you, as they have management company. We had an emergency a week ago and called an engineer as recommended by the agency. Same problem has happened today, out of the working hours of the agency and we called the same engineer, who would have come immediately if the agency had paid him for the job done a week ago... We had to wait for pretty some time for the agency to open and another 5 hours to take care of our problem. The absence of heating and hot water as per the property manager is NOT an emergency, so we stayed in cold for nearly 15 hours. Such a disgrace for Winkworth.
1/5
TrustpilotStay away at all cost
I used Winkworth to find a tenant for my property and manage it. It has been a horrendous experience and I would recommend choosing pretty much any other agency. I needed to do some work for an electricity certificate and they brought a supplier which quoted me 3 times what it should cost so had to find a supplier myself. Then, due to a "human error" they sent their supplier in without telling me and did the work. My supplier came in and called me that they already did the work and I had to pay him for his time (which to be fair they did reimburse me). However, they then charged me the full amount of their supplier who did unapproved work in my property. Needless to say I terminated the contract with them immediately. They also extremely rude and unresponsive, would highly recommend to stay away.
5/5
TrustpilotAll communication was exceptional and…
All communication was exceptional and absolutely all the time I spent at your place I felt extremely pleasant and well treated from all points of view! thank you from the bottom of my heart for your help and all your efforts for me
5/5
GoogleIf you want to sell a house , go to Winkworths in Hove! . Toby knows his stuff and the process is seamless. Our house sold without us having to worry - ans the calmness of the team was so very reassuring. In fact it took just five weeks . All the little details that can stop things, they dealt with simply. What more can one want in a process thqt can be extremely stressful. As well They are a fantastic team and when they say they will do something, it happens. We have been very happy clients. Letting and managing a property is a big responsibility and from the very start we knew that they were going to take away any worries that can come up from letting a house. Things break in houses, electricity needs to be updated, gas certificates need to be achieved and all manner of things have to be replaced. None of this is planned but with a good agent, it never becomes a problem as it is always sorted very quickly. All of them are charming and it has been a pleasure to have them look after our house. Thank you so much.
1/5
TrustpilotTerrible Experience
Recent tenancy renewal with Winkworth.An utter shambles. Multiple contracts issued, all incorrect. Incapable of working out the financials correctly. Defensive when challenged with reasonable questions.We have luckily a great landlord that helped us sort it out. It’s criminal the amount of money Winkworth charge and still so many problems. Avoid at all costs.
Hello, We're sorry to hear of your of your experience on this occasion and that this did not meet our high standards of service. Please get in touch, clientrelations@winkworth.co.uk so that we can find out what went wrong.
5/5
TrustpilotGreat service
Very responsive and efficient at every stage of the process. Winkworth's made the whole purchasing process as easy as possible.
Thank you so much for taking the time to leave an excellent rating, Christopher. We really appreciate your business. Please let us know if we can do anything for you in the future.Winkworth Client Relations
5/5
GoogleI recently sold my flat with Winkworth Hove, and can honestly say they were excellent. I had a difficult sale as the lease required amending. My agent was Toby Welton, he was excellent and very helpful. He reassured both myself and the buyer and got us through a complicated sale. I would wholeheartedly recommend Winkworth Hove and found everyone very friendly and professional. Ask for Toby, he’s the best! Dr Drysdale
5/5
TrustpilotFantastic service.
Fantastic service.We had an unexpectedly protracted process, which was nothing to do with Winkworth. However they advised and supported us throughout. They really did go “above and beyond”. We wouldn’t hesitate to recommend them. Professional and helpful from valuation to completion.
We're happy to see that you had a 5-Star experience. Thanks for sharing
5/5
TrustpilotTiverton Branch excellent
Winkworth’s Tiverton branch were brilliant.Professional, friendly snd always easy to get hold of. They went above and beyond to get our house sold. We would definitely recommend.
We're happy to see that you had a 5-Star experience at Tiverton. Thanks for sharing!
1/5
TrustpilotBelligerent, argumentative, unprofessional, rude
Belligerent, argumentative, unprofessional, rude...I called to invite Winkworth Ladbroke Grove to my house, with a view to asking them to sell it. I spoke with the franchisee who kept interjecting when I tried to speak, refused to answer a question preferring to justify the 'fee' arrangement by referencing the status quo, and who was unwilling to offer me their best percentage prior to coming into my house. Clearly politeness and professionalism isn't part of the service offered by Winkworth Ladbroke Grove and they continue to reinforce the poor reputation enjoyed by the industry as a whole.Quite why Estate Agents feel they can base their business model on an egregious percentage of the value of your home is beyond my ken, and is an outdated, outmoded and foreign principle I am unwilling to work with.
5/5
TrustpilotI have rented my flat out through…
I have rented my flat out through Winkworths for over 10 years. They have been very helpful negotiating changes in contracts and supporting me with various issues. I would recommend them.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
TrustpilotThe Best Service You Can Ask For
Jenny Wintermeyer is an asset to this company. I have dealt with her before, and she has proved again that she says what she does, and then she does what she says. Good, honest service, and much appreciated.
5/5
GoogleAdam was outstanding during my property sale, very proactive and went above and beyond to keep everything on track. Excellent professional service and I wouldn't hesitate to recommend.PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotSmooth, quick and communicative
Ursula Doyle helped me sort out a leak in my ceiling in the best ways possible. She was quick and communicative, took action right away and sorted everything out smoothly. Very impressed and satisfied with the whole process.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
GoogleWe had a very positive experience selling our house in Hove with Toby, Emma & Toby at Winkworth. We were away from home a lot during the viewing period so had to leave a set of keys and trust them to get on with it. It was all handled …
5/5
TrustpilotThank you very much Faraz Ahmed.
Thank you very much Faraz Ahmed and all the staff at Winkworth. Fast responses, professionalism, pleasant personnel to deal with. Helped with all of our (numerous) queries during our working with them. Highly recommend!
Thank you so much for your kind words, Maria. We really appreciate you taking the time out to share your experience with us, and we agree, Faraz is truly a gem to have on our team! We look forward to working with you again in the future!
5/5
TrustpilotGood job Winkworth and team!!
I have been with Winkworth for quite a while now. I found their service to be excellent and they are very professional and extremely helpful. My tenant left during the pandemic, and i was starting to worry as i don’t live where my property is located. One of their agents called Nishi, helped me throughout the whole process of hunting new tenants to all other agreement related issues. I am extremely grateful and thank wholeheartedly to all the agents who have helped me finding a new tenant promptly and efficiently go through my tenancy contract. Highly recommended!
1/5
TrustpilotRenters and landlords beware
I'm really disappointed by the quality of service provided and the manner in which we have been treated by Winkworth over the last year.
Thank you for taking the time to share your views with us. We are disheartened to hear that your experience has not been to the level of your expectations. We have taken great note of the feedback you have provided us and will investigate further. If you would like to discuss this further with us, please contact Winkworth on clientrelations@winkworth.co.uk.
5/5
TrustpilotWe found everyone we dealt with at…
We found everyone we dealt with at Winkworth to be highly professional, friendly and communicative. We would definitely recommend their service to anyone looking to sell. They worked hard to get the best possible price for our property and were happy to give us advice along the way. We never had to wait more than an hour or so for someone to respond to us whenever we contacted them. Thanks very much to the whole team for all your hard work.
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