5/5
TrustpilotVery helpful with good advice from all…
Very helpful with good advice from all staff members. Nishi Shah is my main contact and has always been proactive and precise with information and tasks.
Trusted Agent profile · Brighton and Hove
Winkworth Brighton & Hove reviews in Brighton and Hove
★★★★★
968 reviews across 2 platforms
32 Church Road, Hove, BN3 2FN, Brighton and Hove, BN3 2FN
Winkworth's office in Brighton and Hove, at 32 Church Road, is rated 4.0 out of 5 across 968 reviews on two platforms, including 83 Google reviews rated 4.7.
Reviews
Every review we hold for the Brighton and Hove office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotWish I was able to give 0 stars.
Where do I even begin? The 7 contract changes to get what was actually agreed to? The fact the the agent cannot work out the 6 months from February certainly isn’t JUNE? That despite sending correct spelling of my partners name twice, the name was spelt wrong AND I WAS BALMED FOR IT? Or maybe the passive aggressive and rude tone of every. Single. Person. That I encountered at this company. If you don’t want to waste your time and don’t want your money stolen, I would HIGHLY recommend that you go elsewhere.
5/5
GoogleSarah and team are fantastic! They’re so professional, nothing is too much trouble for their customers and there service is quality from start to finish, I can’t recommend them highly enough.
5/5
GoogleA great service from Sarah and the team at Winkworth. Has been a pleasure to deal with while renting one of their properties.
1/5
TrustpilotWhat a set of liars
What a set of liars! Completely corrupt attempt at smoke and mirrors.Wrote a review. Reply from Winkworth asking me to email 'clientrelations @ winkworth.co.uk' and said 'we can discuss further'. Emailed and hey, guess what, they haven't even replied.Is that disgusting behaviour or what?
Agent replied · 25 October 2024
Hi Jo, we reached out to you last Wednesday in response to your email and when we didn't hear back the head of the office followed this up in a further message too. We haven't heard from you since, but please respond to us on either of those messages if you want to talk.
5/5
Trustpilotgreat communication
great communication. trustworthy. Hardworking team.i live abroad and the Winkworth team was able to manage lettings and sales very smoothly. i always felt very reassured
Agent replied · 25 October 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
1/5
TrustpilotMY STUDENT SON AND HIS STUDENT…
MY STUDENT SON AND HIS STUDENT GIRLFRIEND WERE PROMISED A STUDIO FLAT IN FULHAM ABOVE A SHOP TO THE POINT MY SON TRANSFERRED HIS JOB TO FULHAM.THE LETTING AGENT FROM FULHAM HIGH STREET DECLINED THEM THE PROPERTY DUE TO BEING 20/21.THEY HAVE YET TO RECEIVE A APOLOGY OR THE HOLDING DEPOSIT BACK THAT THE AGENT FROM FULHAM HIGH STREET HARASSED THEM TO PAY BEFORE THE VIEWING.THE WHOLE SITUATION UNPROFFESIONAL.THEY HAVE BEEN TREATED POORLY BASED ON DISCRIMINATION..
2/5
TrustpilotUnhelpful and poor customer service.
Avoid at all costs. Agents are not very helpful and when attempting to rent from them, all these additional costs kept cropping up. There are hidden costs ie. inventory, lettings contract costs.Agents are difficult to get hold of and do not return calls.
Agent replied · 25 October 2024
Hello, we are sorry to hear of your experience here. We take all feedback seriously and are keen to find out more, please get in touch with us - clientrelations@winkworth.co.uk and we can investigate further for you.
5/5
GoogleThis is the 2nd time that Winkworth, Hove office have completed a house sale for me and I cannot rate them highly enough with five stars. Led by Adam Hinchliffe, their customer service is extraordinarily good; communication is prompt and honest; their attitude is positive and realistic and they really do go the extra mile to get a sale through in a tough market. I’ve listed with other agents, some bigger, some with ‘top end’ reputations but Winkworth easily out performed them on all counts and got the viewings and then the sales. I rate them as the best agents I’ve ever instructed.
5/5
TrustpilotKensal Rise- Friendly and efficient
Kensal Rise office- Friendly and efficient. I feel they genuinely have the best interests of both tenants and landlords at heart. They helped hugely during Covid with a difficult situation and everyone came away satisfied. I highly recommend Winkworth’ team!
Agent replied · 25 October 2024
Hello Tristan. Thank you so much for the great review of the service that you received. We would love to know which Winkworth office you dealt with so that we can personally congratulate them on their success!
5/5
TrustpilotTop notch service from Winkworth
Winkworth has managed my rental properties for about a decade now.They have always been first rate:streets better than other agents that I have used.I have never had a void period of more than 2 weeks.Their representative,Natasha Conti,who deals with my current property,is excellent.She has an impressive knowledge of the market and of all aspects of the rental business and I have always found her advice as to property presentation extremely helpful.She certainly provides service with a smile,but there is a lot of expertise and hard work behind it.I unreservedly recommend Winkworth.
4/5
TrustpilotI switched to Winkworth after an…
I switched to Winkworth after an unsuccessful attempt to sell my house through another big name, high street agent a few years ago. I noticed a big difference in the integrity of the people and the service. The fees were slightly better, and they really engaged with me to find the right way to promote our (somewhat unique) property. Overall, I was pleased. I have had a variety of bad experiences with estate agents, and overall I have a very low opinion of the industry. I'm sure Winkworth has their faults, but as estate agents go, I thought these folks were pretty decent.
5/5
TrustpilotThomas in Sales very helpful
Thomas in Sales was very responsive, professional and supportive. Helpful and friendly - recommended!
2/5
TrustpilotTwo agents might be better than one.
An encouraging start with a higher than expected valuation and a flexible (timewise) buyer lined up but which in the event wasn't able to be flexible and so bought elsewhere. Many subsequent viewings and second viewings but the agent failed to find a buyer to meet the agents valuation coupled with flexibility. In short, 12 weeks with this sole agency proved a complete waste of time. Regret unable to recommend.
5/5
TrustpilotI have rented an apartment through…
I have rented an apartment through Winkworth. My contact is Joe and Annette who have been working through the Xmas. Responsive, professional and patient. Appreciated
Agent replied · 25 October 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
GoogleWe have bought and, most recently , sold our house in Brighton through Winkworths- and have found them to be excellent. Good market knowledge and always friendly, professional and not at all pushy.. We dealt primarily with Toby Powell who …
5/5
TrustpilotReally helpful and proactive with the…
Really helpful and proactive with the house sell. Good knowledge of the local area and approachable team.
Agent replied · 25 October 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
TrustpilotExperienced Letting Team at Kensal Rise Winkworth
The letting team of Winkwoth Kensal Rise are fantastic. Every aspect of the process to let our property, from initial advice to securing our first tenant recently, was extremely professional, efficient and smooth. They are an experienced team who do everything to help, give wise counsel and are thoroughly good at what they do. We highly recommend them.
5/5
GoogleAbsolutely 5 star service! Having tried unsuccessfully to sell my house through one of the largest Brighton agencies several times, I decided to try Winkworth. I was so glad I did! Despite a couple of major obstacles that might well have de-railed the sale, this agency still secured it. I am so grateful to them for their enduring professionalism and positivity.
1/5
TrustpilotWinkworth Tiverton took over the…
Winkworth Tiverton took over the property management of our tenancy just under a year ago, in that space of time we had three different members of staff managing, they did absolutely nothing to assist in managing the property. The last one 'Candice' was generally rude, unprofessional and dismissive about any queries or requested repairs required.Awful company will never deal with them again nor reccomend
5/5
TrustpilotExcellent Service Ajay Bathija
We are managed by Ajay Bathija for our properties dealing for last over 20 years and we can’t think of going anywhere else but Ajay. We get treated like family and nothing is too big or small for Ajay to support us in all our needs. This is an excellent and personal relationship, and the treatment and service has been really of the highest level. Can’t ask for more. Thank you.
5/5
TrustpilotA++++ experience to deal with winkworth…
A++++ experience to deal with winkworth kingsbury , especially Ajay is the person who has the answers to all the questions and queries
5/5
TrustpilotI have been with Winkworth for a long…
I have been with Winkworth for a long time now and I had a very good experience with them in Renting my flat, They are supportive and professional. I highly recommend this state agency.
Agent replied · 25 October 2024
We're happy to see that you had a 5-Star experience with us. Thanks for sharing!
1/5
TrustpilotAbsolutely dreadful experience
Absolutely dreadful experience, got stood up at a viewing. No communication between the estate agent and you only a straight call to the offices which have zero information as to the whereabouts of their agents.
Agent replied · 25 October 2024
We are always disappointed to receive a review such as yours. Winkworth offices are all independently owned and operated and therefore it you are able to share information on the office which you dealt with we will be able to look into the matter. Please do update your post with this information is possible. Many thanks.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
