Winkworth Brighton & Hove reviews

★★★★★ 5/5

Trustpilot

Professional, responsive, and easy to deal with from start to finish

I recently worked with John and Guy at Winkworth and had a very positive experience throughout the process. Both were professional, responsive, and easy to deal with from start to finish. Their communication was excellent, and they provided clear guidance at every stage. I would happily recommend Winkworth, and particularly John and Guy, to anyone looking for a knowledgeable and reliable estate agent.

Benjamin · 4 June 2026

★★★★★ 5/5

Trustpilot

Excellent communication and progression service instrumental in ensuring we secured our forever home

From viewing our first house, to finding our forever home, John knew exactly what we were looking for. He did a great job communicating with us and the vendors and we always knew where we stood throughout the process. The team at Winkworth work as one, as demonstrated by Guy who was the one who communicated our offer to the vendors in John’s absence. During the conveyancing process, the team excelled at liaising with all parties in the chain and Guy was instrumental in ensuring successful completion before Christmas. We would not hesitate to use Winkworth in the future, their service stood out compared to other estate agents we have dealt with.

Pritesh · 23 December 2025

★★★★★ 5/5

Trustpilot

Aaron and his team at Winkworths Kensal…

Aaron and his team at Winkworths Kensal Rise came highly recommended so I initially approached him just to compare the rental market just for peace of mind as I was on the cusp of renewing my existing arrangement. I quickly realised I had not been enjoying his level of professionalism and was comparing "apples to pears" and quickly had a change of heart!

Helen · 29 April 2026

★★★★★ 5/5

Trustpilot

John and Guy were really so helpful

John and Guy were really so helpful to me as a first time buyer, organising multiple viewings for me at the flat, helping me to measure walls, answering all my many emails, chasing for updates from solicitors, and being so helpful when the solicitors went radio silent on the days leading up to exchange. Really reduced stress levels knowing that I could give them a call/email to chase things from their side.

Grace · 21 July 2026

★★★★★ 5/5

Trustpilot

Excellent service

Guy and John were both incredibly helpful throughout our sale and purchase process. They kept us updated and informed, made themselves available when we needed to speak and worked incredibly hard under tight timescales to get our sale and purchase over the line. They were honest and transparent with us throughout and we are very grateful for all their hard work.

G · 28 August 2026

★★★★★ 5/5

Trustpilot

A huge thanks to Toby and his team for…

A huge thanks to Toby and his team for the sale of my flat in Brighton, it was extremely stressful but Toby was always reassuring honest and very professional at all times. I bought my flat through Winkworth in 2022 and I did not hesitate in using Toby once again for the sale. Again thank you.

Kate · 4 February 2026

★★★★★ 5/5

Google

Great Experience with the Winkworth B&H Team! The team at Winkworth B&H, especially my agent Sarah, was incredibly helpful throughout the entire process, from viewing rental properties to signing the contract, moving in, and eventually moving out after living in the property for three years. As this was my first time living in the UK, I had many uncertainties, but Sarah’s support made everything go smoothly. Even after moving in, Sarah was always quick to respond and flexible in addressing any questions or concerns I had over the three years. I truly feel lucky to have come across her and the Winkworth B&H team. I highly recommend Winkworth B&H, and especially Sarah, to anyone looking for a property in Brighton or Hove!

Shohei · 17 January 2026

★★★★★ 5/5

Trustpilot

Thanks Dan!

Dan Hosseini was so helpful in our flat buying process in Stoke Newington. We called and emailed with so many questions over the many months and he was always so happy to help and super thorough. Thank you so much Dan!

Aleah · 4 March 2026

★★★★★ 5/5

Google

I have nothing but praise for Winkworth B&H and especially Sarah as head of lettings. They whole team were incredibly helpful from the moment I booked viewings, and applied to properties, through application and property maintenance through to leaving. Everyone I encountered who worked with, or had used this estate agent had positive things to say and it really shows. A property managed by Winkworth is one you can be sure will be managed well. Again, Sarah is particularly noteworthy for professionalism, kindness, and being a delight to work with. 😊

Chris · 17 December 2025

★★★★★ 5/5

Trustpilot

I am a landlord in the Willesden Green…

I am a landlord in the Willesden Green area many years and would like to give a positive review of the superb service I receive from the Winkworth. The team in the Kensal Rise and Queens Park office are always extremely supportive and always on hand to provide guidance especially with the current changes in the private rental sector. This service extends to dealing with any maintenance issues, prompt statement sending and tenant changeover, so basically the whole package for a landlord. I would also like to give a name mention of my main contacts at the office, Aaron, Fabian, Stanislava, Michael and Yanick who are always so pleasant and accommodating to do business with.

Mark · 22 March 2026

★★★★★ 1/5

Trustpilot

Avoid this agency if you value your…

Avoid this agency if you value your deposit. The end-of-tenancy process was is a nightmare. They submitted a fraudulent invoice as evidence in a TDS deposit dispute. I contacted the company named on the invoice directly and they confirmed in writing they had never attended the property and the invoice number belonged to a completely different property for a job dated 7 months ago. I reported them for fraud.

Bettina · 24 May 2026

★★★★★ 5/5

Trustpilot

Fabian is great!

Fabian was exceptionally, responsive, proactive and kind, which was all required to get me moved in to my new flat. Thank you

R · 7 May 2026

★★★★★ 5/5

Trustpilot

Amir Shafi is a star

Amir Shafi is a star! He is very quick in response and diligent. He is very good at finding out the needs of his clients and providing appropriate solutions. He is really reliable.

Masahiko · 23 December 2025

★★★★★ 5/5

Google

Toby and his team at Winkworth B&H have been the best company I have ever moved with. Toby is always calm and cheerful, yet realistic. And he is a brilliant negotiator. We only ever wanted this one property, we looked at nothing else, and now we are here! Toby led us to all the trades we needed, for our existing and new property, he even lent us his broadband router as no broadband here. We also worked with the helpful and informed solicitor Toby recommended from his own house move. The team behind Toby always knew who I was and what was happening, or would quickly find out. Everyone seemed to be on the same page. Winkworth were selling the place we wanted hence we went with them. Not an obvious choice as we live in Kemptown village, and Winkworth are in Hove. But I would definitely recommend them wherever you are buying in this area. I cannot fault the whole process, and such nice people to deal with. Alli

Alli · 9 July 2025

★★★★★ 1/5

Trustpilot

NO ELECTRICITY FOR 3 DAYS

I am extremely disappointed with my experience renting through Winkworth. When I moved into my new flat, the agent failed to provide me with the gas card/key. I moved here from the US so I did not know that was something that I needed. As a result, my electricity was cut off for almost three days during my very first weekend in the property. I had no light, no heating, and no hot water for close to 72 hours.

Rainice · 12 December 2025

★★★★★ 5/5

Trustpilot

Very positive experience

Very positive experience - John and Guy were both very helpful throughout the process. They were regularly checking in with me and the seller if things are on track and were answering my questions. I was part of the chain, the sale process involved multiple parties and they brought it to a successful end despite few challenges on the way. I highly recommend.

Anna · 2 December 2024

★★★★★ 5/5

Google

A huge thanks to Toby and his team for the sale of my flat in Brighton, it was an extremely stressful experience at times but Toby was always very reassuring honest and professional. I bought my flat in 2022 through Winkworth and had no hesitation is using them again. Thank you yet again.

Kate · 17 February 2026

★★★★★ 5/5

Trustpilot

A great team to deal with

Guy, Charlie and the team were excellent throughout the whole process. Quick to respond, helpful with questions, and a pleasure to deal with.

Mr · 7 September 2026

★★★★★ 1/5

Trustpilot

Made me pay for postage

They sent me a letter in the mail asking to sell my property but didn’t pay the full postage. I had to pay £2 so this unknown letter could be delivered just to find out they’re trying to sell to me. When I do sell my property I won’t be going here if they aren’t competent enough to add correct postage to a letter

Lauren · 4 March 2026

★★★★★ 5/5

Google

I cannot thank Toby and the team enough for the amazing job they did in selling my late father’s house. From the early days Toby was incredibly helpful recommending clearance, roofing, electrical and painting suppliers who were all equally amazing. Without Toby’s common sense approach, considerate negotiations between myself and our buyers, dedication & kind offers of help whenever I needed it with the right level of professional guidance selling the house would have been a much more difficult process. Toby and the team pulled together to make it as painless and smooth as possible and for that I will be forever grateful. I cannot recommend them more highly - thank you again :)

Victoria · 18 April 2025

★★★★★ 2/5

Google

Winkworth had been managing my elderly mother’s seafront flat for some years and mum had basically left everything in their hands. It turns out they had, in my opinion, been ripping her off for a large part of this time. I discovered that the flat was rented out at far less than the market value, even though she had spent a fortune refurbishing it last year, so I rang and spoke to Sarah (mum’s contact), saying we needed a valuation before signing a new lease. Sarah was very rude, put the phone down on me, then rang my mother causing more problems. We quickly found a new agent and managed to let the flat out for the proper monthly rent which was considerably more than Winkworth was declaring to us. I also discovered that they appeared to be charging about 28% fee (!) compared with the market norm of 10%. I have written requesting an explanation for that huge charge as well as a number of other amounts which had been deducted from the rent but have received no reply. The 2 ⭐️ review I give is generous and only thanks to Toby’s professional handling of the changeover to the new agent / tenant. However, I still await contact from him to explain the above serious issues. FOLLOWING TOBY’S REPLY: Toby, I understand you supporting your staff, however in this case Sarah does not deserve your loyalty. The fact is that my conversation with her was perfectly cordial until she took offence when I suggested the flat was let at too low a rent and I asked for a valuation. She became rude, spoke over me persistently, then slammed the phone down. She then rang my mother with the sole intention of causing trouble in the family, then ‘resigned’ only to ‘un-resign’ a bit later on. You say my mother was not charged a management fee of 28%, however the gross rent was £1,350. The net rent she received was £968. You do the maths. I wrote to you with a number of questions about charges and extraneous un-explained costs and my above complaints about Sarah’s conduct but you chose not to reply. I have no intention of visiting your office, if you have documented accounts then please send them to me. In the meantime I advise any potential landlords or applicants to give Winkworth Brighton & Hove a wide berth.

Simon · 26 October 2023

★★★★★ 5/5

Trustpilot

Lauren Douglas (Winkworth Shorditch)…

Lauren Douglas (Winkworth Shorditch) has helped me find tenants twice. On both occasions, she's found me multiple high-quality tenants very quickly. On both occasions, I've been delighted with the support she's provided. Her local knowledge and understanding of the ever-changing regulations governing the market are unequalled. I'll certainly be using Lauren Douglas again.

SM · 23 May 2026

★★★★★ 5/5

Trustpilot

Deborah did a great job with the…

Deborah did a great job with the photography for our property. She was professional, efficient and very easy to work with on the day, which made the whole process straightforward. The photos came out really well and captured the house beautifully, helping it present strongly when it went live online. We really appreciated the care taken and would happily recommend Winkworth’s photography service.

Jon · 6 March 2026

★★★★★ 5/5

Trustpilot

Excellent Agents

I have worked with many estate agents on buying and selling properties. I also used to work in the commercial property sector. In selling this property I have been very impressed by the advice and service given by Winkworths but notably by Lewis. We have been informed and regularly updated (without chasing or prompting). Lewis has been proactive throughout to ensure that our sale was made quickly and efficiently. I highly recommend Lewis and Winkworth.

Colin · 26 January 2024