Fox & Sons Western Road, Brighton reviews in Brighton and Hove

★★★★★ 1/5

Trustpilot

No respect for GDPR

I made the mistake of calling to view a house with fox and sons. I then decided not to go ahead and have not stopped receiving calls or emails since. I have repeatedly asked to be taken off their contact lists and for them to delete my data from their records but to no avail

Sinead · 29 September 2023

★★★★★ 1/5

Trustpilot

GDPR data breach

My property is for sale with another estate agent. Fox and Sons have my details as they were one of the agents I invited to make a valuation. I didn't mind them phoning a few months later asking if I would reconsider and use them. I politely declined and told them I would contact them if interested and under GDPR regulations remove my data from their records. They promised to do this but have phoned again. Is this a GDPR data breach? Probably..Will I use them after this latest call? No. Will I be rude and make a complaint about a data breach if they call again? Certainly. Pushy

Grahame · 9 February 2024

★★★★★ 1/5

Trustpilot

if you are a buyer avoid them

Appalling service. I had an offer accepted on an apartment in early August and as of Sept 10 had still not heard from them. Phone calls and emails go unanswered. when I finally got one of them on the phone his reaction was the immortal words - well if you need to pull out then do that. If you are a buyer avoid them like the plague

Johnny · 20 September 2024

★★★★★ 5/5

Google

I recently had the pleasure of working with Hannah Bradley and I must express my utmost satisfaction with the exceptional service provided. From the initial consultation to the successful move-in, every step of the process was handled with professionalism, expertise, and a genuine commitment to my needs.

Architha · 26 January 2024

★★★★★ 5/5

Trustpilot

The Lords

Our overall experience was very positive, all members of staff were friendly & informative. It was always good to get feedback & on several occasions to chat to the viewers as they arrived to advise them on local amenities. We would recommend Fox & Sons Wintonfor advising us from the beginning to the end of the sale of our property. A special mention for Tom, for his professionalism.

Bournemouth · 24 March 2022

★★★★★ 5/5

Google

Best Customer Service anywhere for a long time! Thank you for excellent professional service from Eloise Crouch, Branch Lettings Manager. Always helpful, any issues or concerns are addressed in an open and timely manager.

Michelle · 22 September 2024

★★★★★ 5/5

Google

Alex Murdoch was particularly helpful and speedy in helping me through the process of reserving and getting setup in my current tenancy. She also was helpful, honest and not at all pushy when offering me contents insurance which was greatly appreciated. Would highly recommend Fox & Sons

Ashley · 23 October 2022

★★★★★ 1/5

Google

Not happy with the current slow service with the flat I'm trying to buy. I'll be withdrawing my other rental property which they're managing and I bought from fox and son due to the current slow service. Not happy!!! And no loyalty.

Jon · 25 April 2024

★★★★★ 5/5

Google

James and the rest of the friendly, and efficient team, helped us quickly find a rental property which suited perfectly. They were able to answer any questions, and help make the move a smooth process.

Carl · 23 August 2024

★★★★★ 2/5

Trustpilot

Applied for an MIP with local firm…

Applied for an MIP with local firm thinking would get a more personal service. Tried back in early July and no response for a few days so decided service was not great! Wanted a responsive service. Then decided would have another go and sent salary slips as requested to the broker 19th July. No response at all to date! Now going to go to an online national service.

JG · 1 August 2024

★★★★★ 5/5

Google

Great experience with fox and sons! I was having a tough time selling my flat and I really felt they went above and beyond to help me find solutions!

Elizabeth · 19 November 2024

★★★★★ 1/5

Trustpilot

Filthy, Mouldy Flat

At the time of writing, it is less than a week from Christmas and I have not received my money back from Fox & Sons.

Ms · 22 December 2025

★★★★★ 5/5

Google

Previously have always found the process of finding housing in Brighton stressful, however with Daisy, the process was very smooth, helpful and great communication! Thanks for a lovely move in process!

Hazel · 22 September 2024

★★★★★ 5/5

Trustpilot

A brilliant service and superb staff

A brilliant service and superb staff. Was selling my elderly mothers house and they went above and beyond making each step easy and helping my mum understand what was happening. Best estate agent I have ever dealt with. Wish they were all this good! Special thanks to Perry and Harry.

Sarah · 24 January 2022

★★★★★ 1/5

Google

Fox & Sons are the worst agents I've ever dealt with. My mum has just died and they're still ignoring my emails. Just before Christmas, they told me the landlord wanted to sell up, not even halfway through my tenancy, and tried to bully me into immediate viewings. They put the flat on the market on Boxing Day without telling me, with no mention of tenants in situ in the ad. They've ignored all my emails since. The only time they have contacted me was an email asking if I want to renew my tenancy for another 12 months. They've ignored all my requests for clarity. Do I need a new home in two months or not? Fox & Sons are completely unprofessional and disrespectful. Avoid.

Amanda · 23 October 2023

★★★★★ 5/5

Google

Keenan was great. I viewed a property with him, and straight away realised it was perfect for my needs. Keenan was really responsive, helping me to get set up in the property as soon as possible, being both friendly and efficient throughout. Thank you!

Gemmaconniecook · 23 October 2022

★★★★★ 5/5

Google

Hannah Bradley from Fox and Sons made what would have been an incredibly stressful move, straight forward and painless. She was brilliant. In fact he whole team were extremely professional and friendly. Thank you so so much for all your help. 5/5

Dean · 25 February 2024

★★★★★ 5/5

Trustpilot

GREAT PROFESSIONAL SERVICE…

We have been in close communication with the fox & sons team, but dealt more so with Matt & Beth.

Emma · 22 January 2026

★★★★★ 5/5

Trustpilot

Big thanks to Dan and his team in…

Big thanks to Dan and his team in Weymouth who made our purchase happen before xmas. Tireless effort from Dan to keep the whole chain going. Well done.

Wyle · 8 January 2024

★★★★★ 5/5

Google

Great communication from Fox and Sons (Particularly Alex and Eloise) when we were looking for a flat in Brighton. When we found a place they guided us through the process and felt like we were fully supported every step of the way.

Phoebe · 23 October 2022

★★★★★ 1/5

Trustpilot

Unethical, Dishonesty and Unprofessional(Hastings Branch)

Unethical , dishonesty and unprofessional (Hastings Branch).Had an offer accepted in February 2023 with Hastings Branch. Toby Jones(Manager) was dealing with the case. For the last 6 months we have been told that the( lease holder management company) were unable to release a lease pack because there was an outstanding debt. Since then, there's been a series of excuses with the property. Miraculously, the lease pack was released soon after our second valuation which was completed on the 24/08/23. Following the 2nd valuation Toby contacted me and informed me that some else has now made a higher offer despite the property being off market according to the offer letter. In this process we lost money for legal fees ,2 sets of valuations and time. I would not recommend the Estate agency .

Mwadada · 29 August 2023

★★★★★ 5/5

Google

We used Fox & Sons to sell our flat. Sam Corkill was our main contact and he's been great to work with. Throughout the process we have been given honest advice and always kept in the loop. I would highly recommend using Fox & Sons to sell your property.

Jezz · 23 October 2021

★★★★★ 5/5

Trustpilot

Worked above and beyond to enable us to sell our house

We tried to sell our property a couple of years ago with Fox and Sons, but then we had to postpone the sale so it was disappointing for us all. Tom from Fox and Sons in Crawley then decided to make it his life's work to sell our property 🤣 he went above and beyond to get the right buyer for us and finally it has happened so we can't thank him and his team enough. Tom never gives up and thats amazing. Abi, who is the Senior Branch Administrator at Crawley then went into archives to find previous reports which we desperately needed for the solicitors. Nothing was too much trouble for her and they still had them which was amazing. The new manager there Rebecca, has turned this company around and I couldn't recommend them more. Big pat on the back for you all 👏👏

Carole · 10 August 2023

★★★★★ 5/5

Google

My partner and I were both incredibly impressed with the service we received from Foxes And sons - particularly Alex. Alex was always on hand to answer queries and made our experience very pleasant, easing the stressful experience. Would thoroughly recommendPositiveProfessionalism

Jack · 23 October 2022