Trusted Agent profile · Brighton and Hove
★★★★★
712 reviews across 2 platforms
117 - 118 Western Road, Brighton, BN1 2AD, Brighton and Hove, BN1 2AD
Fox & Sons's office in Brighton and Hove, at 117 - 118 Western Road, is rated 3.7 out of 5 across 712 reviews on two platforms, including 291 Google reviews rated 4.6.
Every review we hold for the Brighton and Hove office, from every platform, shown as written. First names only.
5/5
GoogleDaisy was super helpful and efficient.
Thank you for taking the time to leave us your 5* review Chris! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleIn the beginning I wasn't sure whether I should use a mortgage advisor at all, as previously I applied all by myself. Hence I was reluctant to say the least. I have to admit I was very wrong, one property failed another had to have two amendments, throughout the process Jack Johnson was exceptional, he was very patient, discussed with me the options and timelines, and to be honest I would have given up and missed the opportunity to be in my new home, if it wasnt with his help. Thank you ever so much Jack. Looking back I can see how much a difference a mortgage broker can make...PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleMe and my girlfriend were desperate for someone to give us a chance for our own place, as it was difficult with a cat and a dog to find somewhere. Alex responded to one of our emails and she was lovely from start to finish. Alex was highly communicative and shared our enthusiasm for the place we secured, Alex played a big part in this and we are very grateful. After securing the place Eloise then dealt with the administrative stuff and she was equally as communicative and friendly. We can’t recommend Fox & Sons western road enough thanks to these two.PositiveResponsiveness
5/5
GoogleJames was excellent - professional and efficient. Would highly recommend.
Thanks for the excellent 5* review and recommendation John James! Thanks for your thoughtful comments about James and our local team. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotJuliet was so very professional yet…
Juliet was so very professional yet friendly, supportive and reassuring in talking us through the process of selling our home. We instantly knew we wanted to go with Fox & Sons as she was such a great ambassador for the Agents.The Valuation Juliet gave on our home and what she foreseen came into fruition and we are delighted.Our Home sold within one week of going on the market with the fabulous Fox & Sons team managing many Viewings to make it such a success
5/5
TrustpilotThe mortgage advisor is THE BEST!
I cannot recommend Daniel the mortgage advisor enough!! He has helped us so so SO much over the past few months with our everchanging situation and he always supported us in the kindest, most knowledgeable and understanding ways. His advice was so invaluable and he was always quick to come back with whatever we needed. For someone who doesn't really understand all this technical mortgage stuff, he was extremely patient and good at explaining things. His exceptional customer service and natural ways, also meant he was ALWAYS a pleasure to speak to. Thank you so much Daniel!
5/5
TrustpilotFox and sons Hove
The team at the Hove branch are fantastic. Always attentive and professional, If I need a question answered it's never too much trouble.Jamie Elvin arranged multiple mortgages for me, he has an incredible head for numbers and overcoming seemingly impossible situations with ease and speed.Kiera is so friendly, helpful and professional, she would almost always be the first one to answer when I called.I have no hesitation in recommending the team at Fox and sons Hove.
5/5
GoogleGood experience with this agency! James Turner was great in helping to find my new home!
Thank you for taking the time to leave us this great 5* review Barbara S. Lancho Barrantes. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotFox and sons hastings the good guys
Hassle free sale of our home , sold in 4 weeks , property was on with pcm for 8 months I approached fox and sons they said they would do there best to sell in 4 weeks and they did , very happy with the service , I was congratulated immediately once I accepted an offer , very close to asking price I must thank Callum , Alex and Charles they have been very very helpful and always replied quickly to my calls and e mails , I used fox and Sons 22 years ago to buy the house and I had great service then and I just wish I had asked them before asking pcm as the house would of been sold months ago , but today I am very happy it’s finally sold with the professional company they are Ken Press
5/5
GoogleI can't believe how hard the staff in the lettings department worked to get my family and I into a 2 bedroom home. They treated me with dignity and respect right from the word go which was very refreshing compared to my experiences with other Brighton and Hove lettings agents. It paid dividends for them in the end as they found me the perfect home. Well done to Alex Murdoch and the team at Fox & Sons.
5/5
GoogleDaisy has been really helpful with choosing a property to rent and our move in process. She’s a very professional lettings negotiator who gives amazing service!
5/5
GoogleJames was very helpful, patient, and professional.
Thank you for taking the time to leave us this tremendous 5* review Joanna. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotNo stars would be more accurate
Edit: The service got even worse once we'd left. The Company left me with a number of examples where I had to contact Utility companies, because they lied about our Moving out date. I then found myself having to explain to several people that we had moved out in October 2019, not January 2020. This took several hours over many months. My credit rating was apparently affected, because I didn't know I was being left with bills that I shouldn't have. I would welcome any member of the company to contact me to discuss just how bad they were. I very rarely have the need to write a poor review of anyone, but I've never come across such an air of apathy from a company. At the start, they were very pleasant, and made a load of promises to get work done before we moved in. The house was filthy, and their representative (Mr Evans) promised my wife that a load of cleaning would be done. The garden would be tidied up, holes in the walls would be filled. The excess furniture would be removed. On arrival on the day we moved, nothing was done. My wife was extremely upset (Rancid milk ground into all the carpets downstairs, thick film of grease and filth in the kitchen, dirty toilets and bathroom. Cooker filthy and not working, Garden was a mess, Furniture that should have been removed was still there, etc etc. This was not vaguely dirty, but FILTHY) My wife contacted the Company Representative, who did nothing. When I eventually complained further up the chain, it was turned around so that it was our fault for not formally requesting that stuff be done. The flippancy of the lady that dealt with the complaint was beyond contempt. When I make a promise that is something will be done, when I'm representing my Company, I make sure it is done. This was definitely not the case with Fox And Sons. Having moved out, we now find that we are likely to lose a large portion of our Security Deposit because they are now blaming us for damage that was caused long before we had moved in. We are rather relieved to have now moved out, and even more relieved that we will never have to deal with this company again. There are many estate Agents, and Letting agents that work extremely hard for their clients. This isn't one of them. I expect my Secure Deposit to be taken from us, as it would appear that their primary objective is to take as much as they can from the market. Exactly as expected, we have been blamed for long term neglect and damage to the property that were there long before we moved in. We have photographs from the week we moved in, and will process an appeal, but I fully expect that it will be ignored. If truth be told, all we want now is to move forward and not have to deal with these people ever again. As the title says, NO STARS would be a more accurate appraisal.
5/5
GoogleHannah was great she is always ready to help you out when ever you need apartment, she is the best
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotA smooth, brilliant experience
I had a brilliant experience working with Fox & Sons to purchase my first apartment and felt very supported throughout the process.Special mention to Grace Ottewell, who was really exceptional - with attentiveness and professionalism, Grace was very conscientious and handled all communication with care and excitement - it was really an absolute pleasure and took so much worry and stress out of the experience. Thank you all.
5/5
GoogleJames was great with helping me and got us moved in on a quick turnaround!
Thank you for leaving us your superb 5* review EleAndCerys Wookeyfox. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotI do not recommend Fox & Sons
The Hove office handled my mortgage four years ago. I had to pay a fee which I was told told was a lifetime fee for future services.The original agent I dealt with did an excellent job but has since left so I was left with Jack who called to remind me of my re-mortgage and incorrectly deduced that it was due a year earlier than it was. No matter, fast forward to this year and I'm told I need to download an identity/security app, Credas, send a bunch of paperwork and payslips in order to get my mortgage going.A couple of days later. he says there will be a delay because my name, Francis, brought up questions. *Shrug*Having heard nothing for a few days, I sent a reminder asking for updates. I got an email back saying due to "certain circumstances, they were unable to find a lender and they could no longer help"No explanation, no further feedback. That "lifetime fee" I paid sure came in handy eh?I wouldn't use F&S again if they paid me.
5/5
GoogleJames was very helpful when setting up a viewing and then taking me through the application process.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
1/5
TrustpilotThey fail to answer email or messaging…
They fail to answer email or messaging at all in some instances, otherwise doing so late causing properties to be lost in some cases.
1/5
TrustpilotBad is not enough to define and…
Bad is not enough to define and describe the service provided by Fox and Sons in Western Road. They use all the resources they have in hand to make money at the expense of tenants.When we left the apartment, they sent a company to carry out the check out and they claimed money for "damages" that already existed when we moved in (but they did not mention in the check in report). As a way of example, they wanted to charge us £185 for an allegedly damaged skirting in the living room. Well, this was only the result of an existing structural crack in the wall that made its way to the skirting. This coupled with other reasons that were rejected by a dispute ending up in me and my wife wasting time on the dispute and getting my deposit back 3 months later. On top of that, when we moved in and because we were starting new jobs, we had to pay 6 month in advance plus deposit. We made it clear that we only wanted to be on a 6-month contract and after go on a rolling contract. Well guess what? we paid to secure the apartment and when we got the contract is was a 6-month contract subject to a minimum additional 6-month contract. They do not care about tenants!! Stay away from them if you are renting!!!
1/5
TrustpilotDODGY!!!
As in former reviews stated:All what counts for “Fox and sons” is money.After paying agency fees and deposit they stopped caring for us.With living in a flat which is mouldy and damp for over a year now, it is more than obvious that they’re NOT interested in solving the KNOWN problems.One room can’t even be used anymore.As we’re moving soon it becomes quite clear that the flat will only be re-decorated to sell it overpriced.My husbands health problems increased massively through the mould and damp.When it came out that there is an insurance with a certain company they even expected us to lie, that no other companies were involved.That is fraud!!! Although former tenants had the same problems and even got the Council involved, nothing happened.Fox and sons Maintainance company is useless simultaneously!
5/5
GoogleVery pleased with the service provided by Fox and Sons, Eloise in particular. Eloise has been extremely supportive throughout the process of getting the property ready for letting. She has put me in touch with a great network of local tradesmen and liaised when necessary on my behalf - I can honestly say I couldn't have done it without her! Her help has been invaluable.
5/5
GoogleI would recommend Fox and Sons to anyone looking for a rental property in Brighton. Kane showed me round the flat I am now in twice and was friendly and patient. Rachel was always on the end of the phone for advice and liaised very well with the owner about work that needed to be done before moving in. She kept me informed and guided me through the process efficiently. She and everyone else at the branch was friendly, efficient and helpful, doing their jobs with kindness and humour.
1/5
TrustpilotPleasant staff but I had a poor…
Pleasant staff but I had a poor experience. They recommend Conveyancing Direct. My file was passed to 4 different solicitors. That led to my purchase falling through and my sale left uncompleted.CD say they're based in Hastings, even the number on the phone is that number. In truth, my solicitors were based in Cardiff.My £1000 deposit was voided when I was gazzumped. F&S refused to get it back. So I did it. At the end, F&S even refused to deliver my spare keys (0.6 miles from their shop). 'We're not a delivery service'. At times they spelt my name wrong and basically failed to neither get the sale nor my prurcase over the line in time. So I stayed put.They distanced themselves from CD and said it wasn't their fault.£2000 out of pocket, no apologies...
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