Trusted Agent profile · Brighton and Hove
★★★★★
713 reviews across 2 platforms
117 - 118 Western Road, Brighton, BN1 2AD, Brighton and Hove, BN1 2AD
Fox & Sons's office in Brighton and Hove, at 117 - 118 Western Road, is rated 3.7 out of 5 across 713 reviews on two platforms, including 291 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Fox & Sons Western Road, Brighton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brighton and Hove.
Every review we hold for the Brighton and Hove office, from every platform, shown as written. First names only.
5/5
GoogleAlex Murdoch was particularly helpful and speedy in helping me through the process of reserving and getting setup in my current tenancy. She also was helpful, honest and not at all pushy when offering me contents insurance which was greatly appreciated. Would highly recommend Fox & Sons
1/5
GoogleNot happy with the current slow service with the flat I'm trying to buy. I'll be withdrawing my other rental property which they're managing and I bought from fox and son due to the current slow service. Not happy!!! And no loyalty.
Hi Jon, please contact us via complianceresidential@sequencehome.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleJames and the rest of the friendly, and efficient team, helped us quickly find a rental property which suited perfectly. They were able to answer any questions, and help make the move a smooth process.
Hi Carl, thank you for your kind words! We're thrilled to hear that James and the team could assist you in finding the perfect rental property and make your move smooth. Best regards, Lucy, Customer Relations.
2/5
TrustpilotApplied for an MIP with local firm…
Applied for an MIP with local firm thinking would get a more personal service. Tried back in early July and no response for a few days so decided service was not great! Wanted a responsive service. Then decided would have another go and sent salary slips as requested to the broker 19th July. No response at all to date! Now going to go to an online national service.
5/5
GoogleGreat experience with fox and sons! I was having a tough time selling my flat and I really felt they went above and beyond to help me find solutions!
Many thanks for your marvellous 5* review Elizabeth. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotFilthy, Mouldy Flat
At the time of writing, it is less than a week from Christmas and I have not received my money back from Fox & Sons.
5/5
TrustpilotA brilliant service and superb staff
A brilliant service and superb staff. Was selling my elderly mothers house and they went above and beyond making each step easy and helping my mum understand what was happening. Best estate agent I have ever dealt with. Wish they were all this good! Special thanks to Perry and Harry.
5/5
GooglePreviously have always found the process of finding housing in Brighton stressful, however with Daisy, the process was very smooth, helpful and great communication! Thanks for a lovely move in process!
Thank you for your 5* review Hazel. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
GoogleKeenan was great. I viewed a property with him, and straight away realised it was perfect for my needs. Keenan was really responsive, helping me to get set up in the property as soon as possible, being both friendly and efficient throughout. Thank you!
1/5
GoogleFox & Sons are the worst agents I've ever dealt with. My mum has just died and they're still ignoring my emails. Just before Christmas, they told me the landlord wanted to sell up, not even halfway through my tenancy, and tried to bully me into immediate viewings. They put the flat on the market on Boxing Day without telling me, with no mention of tenants in situ in the ad. They've ignored all my emails since. The only time they have contacted me was an email asking if I want to renew my tenancy for another 12 months. They've ignored all my requests for clarity. Do I need a new home in two months or not? Fox & Sons are completely unprofessional and disrespectful. Avoid.
5/5
GoogleHannah Bradley from Fox and Sons made what would have been an incredibly stressful move, straight forward and painless. She was brilliant. In fact he whole team were extremely professional and friendly. Thank you so so much for all your help. 5/5
Thank you for the fantastic 5* review and I would like to wish you the very best for the future Dean. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotBig thanks to Dan and his team in…
Big thanks to Dan and his team in Weymouth who made our purchase happen before xmas. Tireless effort from Dan to keep the whole chain going. Well done.
5/5
TrustpilotGREAT PROFESSIONAL SERVICE…
We have been in close communication with the fox & sons team, but dealt more so with Matt & Beth.
5/5
GoogleGreat communication from Fox and Sons (Particularly Alex and Eloise) when we were looking for a flat in Brighton. When we found a place they guided us through the process and felt like we were fully supported every step of the way.
1/5
TrustpilotUnethical, Dishonesty and Unprofessional(Hastings Branch)
Unethical , dishonesty and unprofessional (Hastings Branch).Had an offer accepted in February 2023 with Hastings Branch. Toby Jones(Manager) was dealing with the case. For the last 6 months we have been told that the( lease holder management company) were unable to release a lease pack because there was an outstanding debt. Since then, there's been a series of excuses with the property. Miraculously, the lease pack was released soon after our second valuation which was completed on the 24/08/23. Following the 2nd valuation Toby contacted me and informed me that some else has now made a higher offer despite the property being off market according to the offer letter. In this process we lost money for legal fees ,2 sets of valuations and time. I would not recommend the Estate agency .
5/5
GoogleWe used Fox & Sons to sell our flat. Sam Corkill was our main contact and he's been great to work with. Throughout the process we have been given honest advice and always kept in the loop. I would highly recommend using Fox & Sons to sell your property.
5/5
TrustpilotWorked above and beyond to enable us to sell our house
We tried to sell our property a couple of years ago with Fox and Sons, but then we had to postpone the sale so it was disappointing for us all. Tom from Fox and Sons in Crawley then decided to make it his life's work to sell our property 🤣 he went above and beyond to get the right buyer for us and finally it has happened so we can't thank him and his team enough. Tom never gives up and thats amazing. Abi, who is the Senior Branch Administrator at Crawley then went into archives to find previous reports which we desperately needed for the solicitors. Nothing was too much trouble for her and they still had them which was amazing. The new manager there Rebecca, has turned this company around and I couldn't recommend them more. Big pat on the back for you all 👏👏
5/5
GoogleMy partner and I were both incredibly impressed with the service we received from Foxes And sons - particularly Alex. Alex was always on hand to answer queries and made our experience very pleasant, easing the stressful experience. Would thoroughly recommendPositiveProfessionalism
5/5
TrustpilotI have to say how helpful the staff…
I have to say how helpful the staff were at the Bognor Branch of Fox & Sons. They could not have been more helpful.They went out of their way to make sure my mum's sale went well, and she had tricky buyers to say the least, but all the staff were exceptional. They keep me updated with the progress and helped out with all the negotiation between all parties involved.My mum was getting very stressed with everything and they all helped to ease the pressure and situation.So I want to say on behalf of my mum and myself a BIG THANK YOU.
4/5
GoogleWe had very little time to find a property to rent, but Fox and Sons, and in particular Alex M, were extremely quick in their response and managed to find us somewhere, almost immediately! We are so happy in our new apartment and would highly recommend them!!PositiveResponsiveness, Professionalism
5/5
TrustpilotVery helpful at Peacehaven branch
5/5
TrustpilotFast service
Team members are keen and motivated to help find lodgers. The process was quick and efficient
5/5
GoogleAlex was great to deal with when finding a rental property as she knows the area very well. She was always professional, easy to contact, reliable and provided any additional information we needed quickly. The whole process was really straightforward!
5/5
GoogleRachel at the western road office has been very friendly, and made our move as stress free as it could have been. Any issues we've had with the flat have been looked at promptly and they've been quick to get back to us. So thanks to Natalie our property manager too :)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Fox & Sons Western Road, Brighton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brighton and Hove.
