Fox & Sons Western Road, Brighton reviews in Brighton and Hove

★★★★★ 1/5

Trustpilot

Crawley branch

Crawley branchDo not go near this agency with a barge pole! From the outset promised a open day with a list of 500 people they would be phoning who would be interested (no open day happened) to over valuing and writing the contract that no matter what I sold the house at I would still pay the fee on the value they had put on it initially which was wildly over valued. Total scam and nothing but lies. The office is useless, they do not communicate at all and they have no professionalism at all. A total shambles and scam, worst mistake I’ve made choosing these cowboys to sell my house! USELESS!!

Simon · 14 June 2023

★★★★★ 1/5

Google

If you have a property to let, I would recommend you to avoid using them. Lack of professionalism, poor communication and can only think about the interest of the agent, nothing about you or your property. They took depsit from clients with out checking with you and use the rent the withhold to pay for services that you were never aware. The services they used are also super expensive. So please try to to avoid.

Bangyuan · 23 October 2023

★★★★★ 5/5

Trustpilot

Sale of my property

Today i completed on the sale of my property selling through Fox and Sons Crawley branch. I would like to thank all the staff at the branch for their support through the process and helping me to secure the sale within weeks of the property going on the Market. Abigail have been amazing keeping me informed and answering all of my questions i would definitely recommend Fox and Sons Crawley for selling your property.

Jo · 13 November 2023

★★★★★ 5/5

Google

I had the pleasure of working with Kane and Eloise recently and I couldn’t be more happy I went with Fox and Sons. Kane helped show me some beautiful properties and Eloise made the referencing and deposit process easy and simple. They were always happy to answer questions and were very responsive. Excellent service!

Brianna · 24 October 2019

★★★★★ 1/5

Trustpilot

DO NOT USE

DO NOT USEI rent out a property via fox and sons and the service they have provided to me as a landlord has been terrible. They work on behalf of tenants rather than the landlord and I have had a number of issues.BEWARE of their 6 months notice period which is hidden within their terms of business and not clearly explained at the outset. So even if you raise issues and want to swap to another agency you’re stuck with them for 6 months.I’d highly suggest using another agency landlords!!

Zara · 5 June 2023

★★★★★ 5/5

Google

Team at Fox and sons were very helpful and Professional. Especially Alex and Keenan who helped in finding a rental flat for us. They were very responsive, Informative and quick to answer our queries. Great Experience. Really recommended.

Vinay · 23 October 2022

★★★★★ 5/5

Google

I have dealt with both sales and Lettings and found them to be friendly and realistic. Eloise from Lettings took great pics of my place!

M · 22 September 2024

★★★★★ 5/5

Google

I've recently started renting with Fox & Sons and I'm very satisfied with how the whole process went. Everything was taken care of in a smooth and very speedy manner. If I had any questions they were always answered promptly. Thank you very much for the help and support!

Joyce · 23 October 2020

★★★★★ 5/5

Trustpilot

It’s early days for me in deciding…

It’s early days for me in deciding whether to move house. I was shown around a property by Sydney who was very helpful and understanding of my situation. She was upbeat about the lovely property I viewed today, without being ‘pushy’. She was professional, friendly and I felt she was a very good advocate for Fox and Sons. Thank you.

Stephen · 12 July 2024

★★★★★ 5/5

Google

Circumstances made looking for a flat a stressful time, but the team was very helpful and accomodating during the whole process. Thank you to Alex for coordinating and Summer for showing me around some lovely flats.

Anaïs · 23 October 2022

★★★★★ 1/5

Trustpilot

Unethical when tenants check out

Avoid like the plague if you want to be an ethical landlord, or a tenant who is treated ethically.I had heard the reputation of Fox & Sons Lettings long before renting with them, but decided to give them the benefit of the doubt as I worked in a decent & fair property agency for many years.- At move in I was warned by the previous tenant that she had been ripped off. So much so that she gave me a copy of her check out report, in the hopes I could use to prevent the same thing. An example of something she was charged for - the washing machine tray not closing properly.- I had a number of maintenance issues throughout the tenancy & these were always well managed, apart from those I said not to worry about - a cracked window and a dodgy light switch. I was very happy with the management until I was leaving.- The problem has come at move out - it's been over 40 days and still no deposit. Now I have heard they are disputing ridiculous amounts in a way I feel is unreasonable and unethical.- Thankfully I took high res photographs at check out because I had friends who said they they charge deposits unreasonably and end up in dispute frequently & because of the previous tenant's experiences/overall reputation. The flat was cleaned to a professional standard and very minimal wear & tear. Obviously as someone who worked in property I have a very good idea of landlord & tenancy law, and what is reasonable. I would warn all current tenants to get a copy of the previous tenant's report and take high res photos on check in & departure. (You can also check the EXIF data of the pics taken to check in, because the check out photos are to a different standard of the ones you will receive on check in. Something could look streakier or unclean simply because of the aperture & ISO. )- F&S use an insurance deposit scheme rather than custodial scheme for deposits - this is a yellow flag as they hold the deposit and it is v difficult to get the deposit if the agent doesn't initiate the return or doesn't inform the landlord timely. In my case it's been over 6 weeks and the dispute process has not yet fully kicked off. Thankfully I can afford to dispute if I need to, but many tenants may not be able to & would be forced to accept the amount without dispute - because they needed the money.- I left the flat in extremely good condition, professionally cleaned with no wear and tear. Because I know what unethical practices can be like sadly, I even use a hi-polymer eraser on any skirting boards or doors - that is how careful I would be and how you know this is not exaggeration.- The agent has informed me they don't look at the previous check out report or check in which is ridiculous. I have evidence of check in photos & check out photos I took myself, cleaning receipts, even photos of cleaning underway! I am grateful I listened to the advice of previous tenants & protected myself.Examples include- Claiming that a hob ignition switch is missing when it is missing in my check in photos and on the previous tenant's photos.- Claiming that damage or marks have occurred that are present on check in photos- Claiming there was a blind missing (they looked for 3 blinds in a room with 2 windows!)- A light switch that stopped working and was reported- Claiming that cleaning hasn't been done on the inside of the washing machine because stained rubber from wear & tear. (Thankfully for the warnings I literally took a video of the cleaning of it! But who would have that and be able to dispute it?!)If you're a landlord please work with a company that doesn't try to rip off people (willfully or through incompetence I'm not sure) & if you're a tenant save yourself the pain and go somewhere that's fair & ethical. I can't imagine what they'd do if you actually accidentally did some damage or didn't have a v high standard and how fair they would be about that.(Note to anyone else leaving 1 star reviews on Google too, check they are visible on friends phones and not just to you only. Google auto moderates 1 star reviews & can assume is spam)

Grace · 10 March 2023

★★★★★ 5/5

Google

James and his colleagues were really helpful when moving into a new rental property. Quick to respond and a great service.

Rebecca · 18 October 2024

★★★★★ 5/5

Trustpilot

Everyone was extremely friendly and…

Everyone was extremely friendly and helpful throughout the whole letting process. They kept us updated all of the time. Would recommend Thank you.

Olamar · 18 October 2023

★★★★★ 5/5

Trustpilot

UNDERSTANDING DIFFICULT SITUATION …

I put my friend in touch who was keen for a rental property despite having some credit issues and a small pet in touch with Tom. Despite these challenges Tom was still able to search out some suitable available properties for him and his family.

Tony · 10 March 2021

★★★★★ 5/5

Google

Full professionalism when it comes to the approach to the client, understanding him, what he is looking for to rent, full professionalism (I will not mention other real estate rental agencies, leadres, property moves, just lets, etc... which have 10 people interested in viewing 1 apartment, I know it's normal, or after talking to you, we meet tomorrow to look at the apartment, a few hours later they send an e-mail saying it's no longer valid, it's a shame to comment because there are no words for this... Fox & Sons Estate Agents - Full professionalism when it comes to approaching the client, understanding him, what he is looking for for rent, full professionalism , (I will skip other real estate rental agencies, leadres, property moves, just lets, etc ... who have 10 people to view 1 flat, I know it's normal, or which, after talking with you, we see you tomorrow to see the apartment, a few hours later they send an e-mail that it's out of date, it's a shame to comment because it's a waste of words ... Fox & Sons Estate Agents - Full professionalism presents in terms of understanding the client, his needs, A definite positive 10 /10 :-) I would definitely recommend

Sergiusz · 9 January 2023

★★★★★ 1/5

Trustpilot

Total incompetence

Total incompetence. (Hastings lettings) No contract, in fact 16 working hours before tenants due to move in, we had no paperwork at all. Impossible to contact in any way and never return calls. We ended up having to demand the return of our keys and walk away which cost us £1,000 in lost rent but we couldn't risk taking on tenants without the legal paperwork. Do not use this company if you value your sanity and money.

Paul · 15 April 2023

★★★★★ 5/5

Google

Many thanks to Fox and Sons Western Road (especially Dom and "Valuations" Ben, as I call him) for all your hard work and especially your patience dealing with my constant phone calls while you dealt with my recent flat sale. Totally brilliant job done and I wouldn't hesitate to recommend you to anyone!

Penny · 24 October 2016

★★★★★ 5/5

Google

Fox and Sons Estate Agents are very effective in rendering their services. Their services are of the highest quality provided by professional staff especially Eloise Crouch. I highly recommend anyone looking to rent or but property in Brighton to use the services of Fox and Sons.

Michael · 23 October 2020

★★★★★ 5/5

Trustpilot

Kemp Town branch were so helpful

Kemp Town branch were so helpful . Efficient friendly service . My move went so smoothly . Didn't have to worry about a thing . Would highly recommend Kemp Town Branch many thanks love my new home

Soul · 12 May 2022

★★★★★ 5/5

Google

Professional service, big thanks to Alex Murdoch for arranging the entire process so smoothly! Always friendly, quick response time, paperless document signing. A good experience in a pressure situation for tenants. Well done.

Csaba · 23 October 2022

★★★★★ 1/5

Trustpilot

AVOID!!!!!

AVOID!!!!!The mortgage broker asked us to pay a one-time fee of £599 for the lifetime membership fee to enjoy LIFE TIME mortgage advice service.The first offer failed, so we asked for mortgage advice for another house, and they asked us to pay £99 again for mortgage service. They have told us that £599 is a life-time service. It is cheating.

Carley · 5 May 2024

★★★★★ 1/5

Google

Still calling my daughter with is 11 years old spoken with you couple weeks ago not sure from where you have phone number

Jan · 24 July 2024

★★★★★ 4/5

Trustpilot

Professional friendly service

So far, I have only had a valuation of my property from Fox & Sons (needed by HMRC), so I can't review their full service, but I was impressed by Luke's personal interest in my situation, and his professional attitude. I shall certainly consider putting the house in the hands of Fox & Sons when (if) I come to sell.

Nigel · 18 April 2024

★★★★★ 1/5

Google

I will never try to buy a property via Fox and Sons Western Road branch again. To start when I offered on the property I was told the buyer would only accept my offer if I paid £600 to take their mortgage, rather than via my own mortgage broker for the exact same mortgage deal (this was obviously a lie they earn commission on all mortgage sales). I was then mis-sold the flat as pet friendly, I never got the permission and unfortunately after 5 weeks of nothing (7 weeks in total) I had to pull out. I was having to call and email Fox's every day for weeks, for the first few weeks they wouldn't even talk to me on the phone because they were annoyed I chose my own mortgage advisor. When I eventually decided I needed to pull out they didn't even bother to email me back. Please be aware if you have pets, they will tell you its pet friendly without checking a copy of the lease - always check this before letting them sell you the property.

Jade · 23 October 2022